Harvey Norman
Reviews and Complaints

Invoice 2648028 dated 17/6/2018
Ordered carpet from harvey norman (hn) frankston store. (sheikh moorsalin) 17/06/2018
Carpet agreement to be installed 17/7 and 19/7. This is four weeks from order on hn request.
Received phone message from jack carpet works that carpet installers will arrive between 8-9am 17/6. Shortly after another message changed to 9 -10am. Then another call from hn changed to 7am. Called hn back that 8am was preferred as the house was getting ready for work and the baby would still be asleep so requested 8am start. Hn said I had to call carpet works jack to make other arrangements. When we ordered the carpet, we were told that the installers would arrive between 8-9am.
Called jack at carpet works who said a different installer was scheduled as the first guy had family issues and the second starts at 7am and this can't be changed. I explained that we needed to move beds and everyone was at that time getting ready for work and the arrangement with hn was 8-9am. He said he would reschedule for a week away if we didn't accept the 7am. This was said in a threating manner. i.e. Take 7am or another week. I rang hn and spoke with the carpet department who said they would ring carpet works and get back to me. They did and said 7am couldn't be changed. I then spoke to the hn manager (phil) who intern returned my call saying that the layers would start at 8am.
The layers rang me at 7.45 and said they were 45 minutes away picking up the carpet from the warehouse. They arrived approximately 8:30 completed the install and left at 1pm.
Expected a call wednesday to confirm layers for thursday as arranged. Didn't receive a call so expected them around 8am. Rang jack at carpet works at 8:30 on today and asked when to expect the layers.
He said that my partner had called and cancelled to next week because she was painting. The number he said she rang on is not our number or linked to the order. He could not remember her name or had not confirmed the order with her. We did not make any such call. Jack continued to lie saying that he rang me yesterday which he did not. We believe he cancelled our install due to be problems on tuesday re-scheduling. He said install would be a week away. The house with packed furniture is difficult to get around and I said this was unacceptable. He said he would see what he could do and ring me back. He didn't ring back.
I rang phil at hn to explain. He said he would ring jack and get back to me. Phil rang back explaining that there was a problem with the dye lot and our lounge room carpet would need to come from sydney warehouse. This would make the install tuesday next week, 5 days later than promised. I took time off work especially to get the house ready and i'll be interstate next week. My wife works part time where we will have to get my daughter to open the house and wait until the job is done. The house is in disarray with furniture stacked which we will have to put up with until next tuesday.
I rang hn sheikh who confirmed there was a problem with dye lot and next tuesdays install. Sheikh did apologise and offer to replace the furniture as i'll be interstate all week.

Surely when the carpet was ordered the total amount was ordered from the warehouse and why wasn't the total delivered in one go?
Jack's threatening behaviour, attitude towards hn customers and lies was not within the harvey norman customer policy. I'm sure mr harvey would be appalled on how his customers are being treated. Happy to speak with him.
I rang hn head office customer care and explained things to anna who asked what I would like her to do? Really? I mentioned to her that hn needed to be aware or our complaint. We had been treated very poorly, threatened and lied to. Our order was to be five days late leaving us to make other arrangements around the amended install date and live in our house cluttered with furniture. I wasted a day off work. We have no carpet in our lounge or dining room.
Would you please explain why there was a problem with the dye lot.
Advise what action has been taken regarding jack at carpet works.
What is to change to prevent this from happening to future customers.
What compensation is likely to be offered for this major inconvenience, spending half the day sorting through this mess just to figure out we weren't getting the carpet as promised. The extremely rude, threating way we have been treated, wasted day off work with the change of dates and problems associated with furniture clutter etc.in our home. The soft edge is dangerous where our 15month old granddaughter has just stepped on injuring her foot.
This has so far been a very stressful and poor excuse for a retailer and a waste of our time. This message is one that will be promoted by us.

Look forward to your response.

Regards,
Paul & helen nott
3 crofters hill way, somerville. 3912
Mobile [protected]

I bought a bedsuite at the beginning of June, at the time they said they had none in stock and the wait would be 7 to 10 working days. After the two wks i called to which they replied it will be here next thursday, now going on three wks. Long storie short its been six wks, by the time they say it will be here it will be going on seven wks. I've made all the calls to which they say they will call me back as soon as posible, nothing. I had a leather couch made in france take less time to arrive here. Surely this is a piss take by the kalgoorlie store.

Dear Sir
I bought a Sumsung 680 French door refrigerator on 12/01/18 from Harvey Norman, Wiley Park. During last 2 months, The middle section was not cooling-1 degree and it never cool food. There has been repeated attempts by Sumsung and service people, the problem is exist but according to Samsung, the matter has been fixed and they close case with out any resolution. But I am checking with the temperature gauge, the problem is still exist.
I called Harvey Norman, Wiley Park and they are unable to help me.
Please note that it is one of the most traumatic experience I am going through right now and the freeze is not serving us at all.
Please help me to find out resolution to exchange for better freeze.
I hope you will resolve this issue ASAP as renowned retailers in Australia, other wise the whole matter I will proceed for legal options and also I will call current affairs TV to look up this matter which put me and my family in to huge mental trauma.

Thanking you.
Fuad Ahmed
Email: [protected]@bigpond.com
Mobile: [protected]

Regarding the fridge GB450UPLE which was on special in that time period (25 June to 01 July 2018). We liked that fridge when we visited Geppscross store on 27 June 2018. Same day I had to go to work in Roxby Down which is about 600km away from Adelaide for 7 days. While at work I contacted Mick Librandi to hold that fridge for me. Then I agreed with him to pay cash on delivery on next Thursday the 5th July as I will be back from work on that day. He agreed to do everything and asked me further details like full name, address and phone number to do the invoice. Then I massaged him all details and a image on 28th July but I didn't get a reply. To get a confirmation I massaged him on 01st July then on 02nd July he massaged me confirming that all good. I have all massages with me now. Then on 05th July after I came from work I contacted Mick Librandi to discuss about delivery time. He didn't have any idea what I was talking about. Then he asked me invoice no I told him that I massaged all my details to do the invoice. He hadn't done any invoice. Then he told me he would call me back after arranging everything. Then he came up with a big LIE to survive because he couldn't find that fridge in warehouse. As regular customers of Harvey norman we can't expect these kinds of silly irresponsible duties from Harvey norman

I purchased two sides with a tallboy and other items on May 9th and have received everything except for the sides and they keep delaying the delivery date. I took a day off work on Saturday 7th for the delivery as Naeyfa from the Liverpool store promised that they'd be delivered then, however i contacted them in the afternoon to ask about the delivery time but i was told they were not even in stock.

"Shop with confidence" 7 day price guarantee is not worth the paper it is written on. After purchasing a HP pavilion x360 with windows signature installed for what I was told was the going price ($2200) by the salesman, I later checked online and found Harvey Norman had it listed online for $1200 with windows 10 home installed. My fault for not checking first, it was a bit careless I agree. And after having shopped there a number of times before and having had positive experiences in the past I did trust the sales guy to some extent...bad decision. I should have woken up as soon as noticing no pricing on anything, that way they can hit you up with an inflated price and work backwards.

Anyway, after getting home and discovering I had been somewhat fleeced, I thought this will still be ok as I can request the shop with confidence 7 day price guarantee...wrong again, apparently not all franchises observe this guarantee and on this occasion I was told "we only match pricing on local stores not online prices", I was blown away and ironically it was a Harvey Norman online price that the store was refusing to match. Where I live there is very little competition as Dick Smith has now closed down and no JB's either.

I will never purchase another computer or laptop from Harvey Norman as long as I live, I have probably purchased 6 computers or so from them over the years and heaps of other stuff for houses etc, but the lack of loyalty they show their customers is a disgrace, it's all about how much they can get out of this person and how much crap can I saddle them with (that they probably don't need) and have them walk out the door.

This conduct will eventually bring them unstuck as people like me wise up to these modern day tactics. Thanks for nothing HN, you fooled me this time but never again. And Gerry is whinging about how bad things are, well start treating your customers with a bit of respect and show some integrity in your operations. Harvey Norman was once a well operated, trustworthy store but no longer is in my eyes.

I purchased the above noted 65" TV from Harvey Norman last Sunday and it has been delivered and installed. I am not at all happy with the picture as it is washy and not at all sharp. The outlines of images is blurry and totally unlike the featured image that the store TV had when a selection was made.
The cost of the TV was some $4, 000 less discount and I was assured by your sales person Matthew that it was top of the LG range and that I would be very happy with the purchase.
I do not want to start a formal complaint under consumer laws in Australia as it may be the way in which the TV has been set up. The installer is a local qualified installer and I assume he knows what he is doing.
Where to from here? please advise.
Vincent Camilleri

Dear sir/ madam,
I'm writing to you today to explain a bad experience I had at one of your stores,

Thank you upfront for your time and patience reading this letter.
On 6/11/2017 I purchased a electrolux powerforce dust& go batch: [protected] at haevey norman thomastown store,
Product care replace been suggested and I did accept to top it up.
The information been given by the store assistant encouraged me to go for that brand which I never tried before, as much as the easiness when it comes to products warranty process.
The vaccumme cleaner performance wasn't as expected and when I changed one of the heads to vacuume different type of floor but we couldn't
Take off that head to put another one for a different use,
Last month I went to harvey norman preston to ask for help as i've been told that I can approach any store regarding any issue with any product since it's all on the system.
At preston the customer service window asked me to go to one of the cashiers so I did with the the products in my hands,
The young lady (nio) checked up on the system after been provided with the receipt and asked me to talk to one of the teams around the vacuum cleaners spot,
I went there a young guy approached me and I explained the situation i'm in and told him I will look for another brand this time... he was happy to suggest the miele and bosch as there were some of them on specials at that time and nearly equivalent to the amount on the receipt, after a chat and being offered to try a bosch one on the floor I made up my mind to go for it and I asked about the best price he can give it to me the guy said (I will ask alecia as she knows more and I will go to get you a boxed one)
and he called out for alecia to come as she knows more than him, a young girl came and she tried to suggest the miele brand and went and pointed to one one of them as a better performance even if it's a bit dearer, but I said I think I will go for bosch and I pointed to the one that was on the floor, alecia looked at me and said if you want to buy bosch you have to buy this one that you tried and I said yes the same model... but in a very sharp words she said (no, this one as we don't have any in our store the minute I tried to explain to her that i'm waiting for the guy she turned her back to me and called out (romeo we need you!) and went to talk an employee (romeo) but came back to me to confirm sharply and rudely that this is the only option I have,
At that moment the young guy came back to talk to me but alecia cut through and told him (no, I talked to (her) and this is the situation,)
The young guy couldn't say any thing at all! again alecia turned her back to me and went to where was romeo and started whispering in his ears!... and back to stand in front of me... to say any way we talked to nio (the first person I saw earlier at the cashiers) and (you are not allowed to exchange your vaccume cleaner)
I went to nio who was still with a customer but romeo came and said on his way without looking at me (just wait a second) and went to nio and said few words and left... nio came saying (i'm really sorry romeo told me we can't do that and you need to take your product to thomastown store)
I stood for minutes not being able to understand why was that happening and why in that way and why that happening to me?..?
Honestly wasn't able to say any thing or even do any thing I took my box back to take it to thomastown
I put in the story in details and the store operating camera could show the whole synario but would the camera show:
How excruciatingly it was,
How humiliating it was ;
How much it was insulting!
How unprofessional alecia and romeo were!
How poor customer service they both providing!,,,
How it was appalling to witness employees of such a highly respected name to behave in such a manner.
How both shocked and disappointed to be treated in this way!

Part 2
I took my box to thomastown store straight a way to be told that they have nothing to do with it and it's the manufacturer business but I took my chance to explain that it's one of the options been given to me on the time of purchase but the assistant who's name is nick apologized that nothing he could do and printed out the receipt andprovided me with the customer service care to call and start from there;
I did call electrolux and they directed me to their agent around my area confirming this the only option I have at the moment...
Went down to the appliances service located in heidelberg and when they checked the machine they found more defects and faults... and asked me if I bought in a box or was floor soiled item o but I assured them that it was in a sealed box.
And this is what they came with:

1- there was something broken inside the tube that's why I couldn't take the head off
2- the filter is broken and needed to get repaired otherwise it will cause some kind of damage.. and this will be on cost $35 as the filter not
covered
3- poor suction
That was the last update about this l (lucky) purchase
Why it's so complicated?
Why I had to go through that hard time to do things supposed to be smoooth and on no cost of any kind?

There was a complaint from a disappointed customer who did nothing wrong but bought from a big name like harvey norman but not expecting to be humiliated, insulted and verbally abused?
I trust that this is not the way that harvey norman does business..
I'm open to discussing the matter further and hope that you will take my compliant seriously.
I look forward to hearing from you.
Best regards
Fiona mulhem
[protected]

I "purchased" a camera and laptop from the Cannington store in WA. I had the funds ready to go but was pursuaded to go the flexirent agreement. I specifically asked if there would be a balloon gap at the end of the lease, which I was told that I could offer flexi rent $1 and they WOULD accept the offer and the goods would be ours so after the lease I would own the goods. This was not the case. I have ended up paying double! what the products are worth and now its almost at the end of my agreement and they want another $1000 so I can own the goods. I would have paid close to $8000 on something that is only worth in store $4000! which I should have paid in cash.

Not only that but the laptop was faulty and I had to organise a new one through HP. I am shocked that a business can run the way it does and not tell customers all the details. How can it be legal to pay $8000 to "loan" a product and then an extra $1000 when the products in store were only worth $4000. I have called the store in Perth and they have transferred me around the shop to only be told they would call me back. VERY DISAPPOINTING will never buy from Harvey Norman again! why have this rental agreement with flexiloan.

Hi,
I went online and ordered a Brother Inkjet MFC-J5730DW printer from Harvey Norman on the understanding that we could pickup in store at Orange last Saturday the 30/06/2018

At no time did their website indicate to us that they did not have it in stock at any store Sydney or Orange etc. This has to be fraud in that they sold a printer that they did not have in stock without notifying the customer of this fact before payment was made.

We live 40km from Orange and travelled in to pick up the printer for nothing, a total of 80km. On arrival at the store in the computer section they did not want to know us and were down right rude. Then they said they have never stocked that model printer and never will be.

I was not given the option to cancel the order and have made a complaint to Harvey Norman but looks like I will have to go to consumer affairs.

I would just like to add that last year I ordered and paid for a chest freezer at Orange and was then told it was on back order, I checked often but after waiting 6 weeks went in store to complain only to learn that it had been there for 3 weeks but I was not informed even when I rang. On another occasion I purchase a Bosch condenser dryer, there were 2 instock one was $100.00 more than the other, I asked the sale person what was the difference and was told it had more features, I purchased it based on that fact, this was [censored] as after getting it home I went on the Bosch web site and found it was a superseded model and I could have brought the latest model in store for $100 cheaper. Over the years we have purchased a great many items from Harvey Norman and after the freezer, dryer and printer experience I have said no more, bloody shameful.

Never a Harvey Norman customer again.
Geoff F

Our family attended the Harvey Norman Store in North Rockhampton today, at approximately 12:10pm, and after spending some time browsing the computer/gadget section of the store, we moved into the electrical/white goods section, and after only approx. 2 minutes in this section, were BLASTED by a ridiculously loud sound being produced by a home theatre setup ("in-store home simulated environment"). As a result of this loud, ear piercing sound, which was being controlled by a young male staff member (approx early 20's), my 8y/o daughter immediately became frightened and upset, cowering crouched on the floor before running out from the store tears streaming down her face in absolute fear and terror. I approached the 20-something staff member and advised him to "turn it down as it had just frightened the [censored] out of my daughter:, after which he did turn the volume down but immediately raised it again (not to the same level). As my wife and 5y/o Son exited the electrical section of the store to locate and console our Daughter, I approached the young female staff member on the front register and asked to see the manager, only to be told that "he was busy with a customer". I advised that I wished to make a complaint and required to speak with the manager immediately, only to then be told "he is still with a customer" as she looked over to a rear section of the white goods area. I then advised that needed to see him now, and walked over to the area the front register staff member looked, and located a male and female staff member sitting behind a desk with a customer sitting on the opposite side of the desk. I asked "who is the manager?", to which the female staff member gave me an odd look before looking at the male staff member. The male staff member looked up at me with a glaring facial expression and said "I'm just busy with a customer", to which I stated "I just want to make a complaint about the loud sound which just came blasting out and frightened the [censored] out of my Daughter who has ran off in tears". The male staff member who still had the glaring look on his face replied "I haven't finished with this customer". I just walked off in disgust, rejoined my family and left the store in absolute disgust, with my wife and I astounded at the lack of empathy and customer care expressed by all staff encountered.

To clarify, before the loud blast of sound, there was sound being emitted from the home theatre area, at a comfortable non ear piercing level. I wish I had a decibel meter during the blast of sound, as it sure would have been at an unsafe level (if a lawn mower is 90 decibels, then this sound was much louder than that!).

To Whom it concerns

I am bringing to your attention that at Harvey Norman, in Wickham St. Fortitude valley, there is a employee that does the cleaning & early on Saturday morning just after 7AM he is on Wickham St with {weed blower} which is very loud, I live just across the road in 14 ROOM guest house & it wakes everybody up, the area he is cleaning is PUBLIC PROPERTY and has no need to do but if he is going to could he do it a little latter in the morning when people are awake, thanks.

My wife arrived at harvey norman griffith at approximately 5.30pm 28.06.2018 to purchase an oven and I arrived shortly after, andreha had already selected an oven when I arrived. After a short friendly discussion with the sales person regarding price we agreed to make the purchase - his name was todd h as per the receipt.
We provided our details and then made payment within a short 15 minute period, once payment was made we sat on some display lounges near the register and waited for the oven to be brought out.

We were happily waiting for the oven, when anthony came out wheeling the oven on a trolly in a haste. We got up and started to follow him to our car walking at a pace I deem acceptable considering my wife is 6 months pregnant and has been suffering from hip/back pain. Anthony reached the door approximately two meters ahead of us and turned around and abruptly said "come on hurry up you are taking too long and I have other customers inside". Andreha responded with "sorry but aren't we a customer as well that you still need to serve". He responded with "you are too slow and your order got prioritised ahead of every other customer so you need to hurry up".

By this stage I realised his rudeness and aggressive tone and I responded with "wait are you trying to rush us?". He bluntly responded with "yes I have other customers inside". I said "you don't have to be so fu*king rude aren't we a customer, didn't we just pay you for a service?" anthony responded with "yeah common!" still trying to rush us whilst being rude and now slightly agressive.

By this stage we were approaching the car, I was becoming extremely defensive and in shock as to how he treats his customer I said "just put the box in the [censored] car you rude [censored]"

Anthony then thrusted the box towards in an attempt to try and intimidate me shouting "don't [censored]ing swear at me, I am not [censored]ing serving you, your not taking this you can get a f*cking refund". He then aggressively pushed the trolly towards me at a rapid pace, my wife then said "we don't want a refund". "he responded with"I am not selling you [censored]".
Admittedly I swore at anthony in the first instance however I feel as if I was provoked by his rude and aggressive tones, this is obviously not how I should have behaved however I felt I should be defending my wife from this disgraceful individual.

By now I was shocked and at this stage quite angry so I remained outside for a short period of time to prevent further confrontation.

Anthony pushed the box back into the store and yelled to his staff"give them a refund they are not taking it give them their money back".
Andreha followed him into the store very upset and embarrassed at this stage with staff and customers looking at her she said"can someone please help me I don't know what is happening, I don't want a refund". Todd who originally served us was standing at the register who began to process the refund and apologised saying"sorry his my boss I have to do it". Andreha was then forced to accept a refund for the oven against her will.

After waiting outside for a short period of time I entered the store to witness the member of staff apologising and finalising the refund on andreha card (when the purchase was made on my card).

As you can see above the experience was unacceptable disgraceful and if the outcome is not acceptable we will ensure it is taken further.

Firstly we had a pleasant transaction before we were confronted with an extremely rude and hostile person who had no interest and compassion for a pregnant woman who was struggling to walk.

Secondly being treated like we are not equal customers to the ones that anthony so desperately needed to attend too.

Thirdly my wife was bullied into accepting a refund for a product that was already fully paid for and therefore our property and not harvey normans.

I expect harvey norman will not take this lightly and will conduct a full and detailed investigation into this, cctv footage will support all items detailed above and staff on shift (assuming anthony hasn't intimidated them) will support our positive and friendly manner before and after the confrontation.

Outcomes: we will now have to purchase the oven from a competitor due to the time frame we need it in.
We would like someone from harvey norman to confirm the investigation is underway within 5 business days. We expect a formal apology from anthony and the value of the oven to be provided in store credit.

We think the above is fair and reasonable however I am happy to discuss further. Cctv footage does not remain on servers forever 10-30 days is typical, please act on this promptly so you will be able to view the cctv footage when reviewing this.

I received great service from the employees in the Showroom in Punchbowl however when I went to pick up my 2 items, a vanity and a shaving cabinet from the warehouse in Bonds Rd, the male in the office was very rude and negative, said I should've been able to pick up the shaving cabinet from the showroom and one of the team members said my car was too small. So I said I'll be right back with a larger vehicle. When I returned shortly after, the same male in the office was on a call for a long time then he said we tore up your paperwork because we didn't think you would come back today then I waited over an hour for 2 members to find my 2 items as they did not know where the first guy had placed them and he was on a 2 hour break and the male in the office who was acting like he was a manager but denying that he was one, said he wouldn't contact him to find out where he'd placed my items and was standing around not doing anything and not helping. Overall waiting over an hour for 2 items was very frustrating, matter was handled very poorly with terrible service and no communication between coworkers. A very unsatisfactory and very unfortunate customer experience.

I purchased the Baldwyn lounge from the Harvey Norman Auburn at the end of March this year possibly the 28/3/18. I received the lounge at the time frame they said it would 6-8weeks. When the lounge was delivered they initially brought in the wrong lounge. Once the correct lounge was brought in they had mad a mistake with the colour of the cushions and the ottoman (it was the same colour as the lounge). They took back the ottoman and left the cushions with me and said they would be in contact. I had ordered the the same as what the floor stock was and paid the full
Amount on the day of purchase.

I had Gabriel serve me at the auburn store. I had been in contact with him once after I had received the incorrect product. He told me to either bring it back to auburn store or take the cushions back to the supplier at Revesby. I took the cushions back to the supplier only to be told they were out of stock for the material and that they would have to contact Harvey Norman. After some back and forth with the manager at Harvey Norman Martin VanDogan he offered me a a $200 refund. I told him that was simply not good enough as I have now waited many months for my ottoman to turn up with not even a follow up call. I had to call and go around in circles. I even took the cushions to the supplierysef which is in Revesby. I was offered a further $80 if I pick up the ottoman myself from auburn store. My concern there is, why should I have to pay for another delivery. I pod for the lounge in full AND the delivery the first time. I am not happy with how this has been dealt with. If I can not be compensated more then the $200 plus the 80 delivery fee if I was to pick up myself I would like a full refund on the lounge and I will make another purchase elsewhere. I have been a long time customer of Harvey Norman and at no time have I received such atrocious customer service. Not to mention I have to wait a further 5 weeks for the correct material for my ottoman to be delivered to the supplier which in turn will take another few days for the ottom to be made.
I would like this matter to be dealt with promptly and if I don't get th outcome as mention above I will take this up with the NSW Fair Trading.

Sunday the 24 June 2018 went into the Harvey Norman store in Broadmradows. After waiting 40mins to be served I was brushed off my a staff memeber name Jev. He was extremely rude, difficult, unhelpful and a straight out liar.
Firstly i wanted to purchase the 2017 sony 70 inch 4k TV that was on display. He told me he wont be selling it, as a customer has "damaged" it. I asked if there were any at the back or at another store. Without hesitation he said no theres none left in the whole state! Turns out there was a brand new boxed one at the back in the same store!
I then asked for a quote for the sonos theatre system as I have been looking around, his response: we dont do quotes, we dont work that way. I said can you add up the costs for the 4 items. His response why do you need to be so difficult just tell me how much JB quoted you. Before i approached him he had made a sale to another guy shaking his hand and congratulating him for being a tough bargainer..is it because I'm a female i was disrespected! I have never been treated so badly by a retailer I felt belittled and disrespected. In the end I spoke to a lovely lady named Mouna at the store who immediately gave me a quote for the sonos theatre system checked the stock at the back and told me there was a brand new sony 2017 70 inch TV available. In the end I made a $4k purchase that day, 3 days prior i made another $3k purchase from Harvey Norman. Had it not been for some decent customer service I recieved from Mouna I would have not only went back to JB for the theatre system and TV I would have returned the prior purchases. I would appreciate an apology from Jev for treating me with less respect than his other customer and his arrogance

I have ordered for a JBL sound bar on June 7th. The order number is [protected]. I received an email on June 14th from you saying to pick up from Baulkam hills warehouse. I went there around 6:30 pm and waited there until 7:15 while they were searching for my item. They couldn't find it and told me to check with castle hill store. There also I waited around 40 mins and they couldn't resolve my issue. At last they told me that they will deliver the item at my home on Saturday the 16th. They did not keep their promise. Monday I called your customer service and they said they will deliver my item on Thursday. On Thursday evening I got a call from castle hill shop saying my item is damaged with forklift. After having a long conversation with that person he told my item will be delivered only by the 2nd week of July and he delivered a display item to me for that period of time. I find this as a very bad customer service as I have wasted a lot of time running behind this. Even now I am not sure when you will deliver my item and I feel like you should compensate for this delay.

Arun
[protected]

Deceptive selling me non connectable printers
Naughty Harvey Norman
But its cool
I would have paid $454 for my Samsung Galaxy Tab A 6 10.1 anyway. Because that's the total cost to me.
Many under rate this tablet.
Pity about the printers though.
And i cant do what i wanted
like wi fi printing.
I accept full responsibility for not understanding beforehand what i needed for wi fi printing.
All i had to do was google it online.
Im 56 so im old with this tech.
I heard the Samsung Galaxy Tab S 4 will released soon but i think the $800 price tag is a bit steep.
4 GB ram only equals their competition
Although my Tab A 6 10.1 with 2 GB ram absolutely flys.
Very happy with it.

On 22 March 2018 I purchased outright a Samsung S9 mobile phone from Harvet Normans In Morayfield. On Sunday June 17 I returned to said store stating the the S9 had dead spots on the touch screen and I was unable to unlock my phone. Store Manager on duty Paul stated there was nothing they could do but to book a job and send it away to Samsung for up to 10 days. I could not be without a phone so requested a replacement or refund as the phone was undamaged and not even 3 months old. When I question my right to a full replacement as a consumer he just kept repeating that Samsung & Apple do not allow them to do this.
Paul barefaced told me that he could not help me and then suggested I went to Cash Converters and bought a 2nd hand phone to use in the meantime. I had no choice but to leave the phone with him & on Monday morning tech guy Daniel phoned my home landline ( as I now had no mobile) and requested my Gmail details and password so he could turn my phone off. When I questioned giving my details he stated "Do you want your phone fixed or not ?" He then said if I drove to the Samsung Service kiosk in Chermside they may give me a loan phone. As I was desperate for a phone I did drive to Chermside where I was told that they do not provide loan phones. After inspecting my mobile and sighting my original invoice I was supplied with a replacement and told that Harvey Norman should have replaced my phone immediately and then they deal with Samsung regarding the cost etc...
I am very upset with my treatment by Harvey Norman and will not likely buy anything from them again - as for Samsung - I have nothing but praise for your staff who know how to do the right thing by the customer.

I purchased a washing machine online from Harvey Norman. I finally managed to arrange for the delivery after few days of checking.
First thing the delibery man asked was is the agent coming to teach you how to use the machine? May be. So they will be here to install for you? No. You are. When he stepped into my house he said that the washing machine cannot put in the bathroom it will spoilt. By the way, we are not using this bathroom. This is our laundry room. I ask him to take a look. My kitchen has got no space for a washing machine.
The door way was too narrow for old machine to come out when the Harvey Norman delivery guys try to force it out they scratched my door. I asked them to stop. Can't believe they are so unskillful. I was wondering how the contractor managed to put that giant in. So I called. It was almost 2 years ago when they were here doing the renovation. It took him awhile to recall. When he was explaining what are the possible ways to remove the old machine . These Harvey Norman delivery guys keep saying cannot Mdm. Why not you ask him come and do. He is not my worker. You are the delivery man that get paid for the work. Also, They said they already late for their next appointment. Not sure why they make the arrange before they started working on mine. They also said after the next appointment they are Going to work elsewhere.
One of the delivery guy even shouted at the contractor when he was explaining on how to remove some pcs of the door frame.
Instead of listen the HN delivery man keep saying cannot... CANNOT Mdm there is silicon. Is sealed. You can't remove that. I managed to removed the plastic as told. No choice they try again. Still cannot. The contractor told me to remove the door. It is the plastic door. Removed the screws at the door frame side so you will not spoilt the door. Again the HN delivery guys said CANNOT Mdm. You don't have electric one. You will take 2 hours by using the manual screw driver. This is so unbelievable. 12 screws take 2 hours? No way! I told them. I will remove the door they remove the machine. They said Cannot Mdm we got no time. We cannot wait. I think there is only one reason "These two guys are just too lazy they are just not going to the work!"
That's not all. They threatened me that if the company charged them for over time they will charge me! What?!? If the delivery schedule is 5-8. They arrived around 6. It was around 6:30-6:45. What kind of overtime?
The best thing is, they told their company that I am the one who ask them to force the machine out. Any normal person will not do that. Why? Because they scratched my door. Will I them to use force. My door was installed less then 2 years.
Eventually, my son and myself move the old machine out. The new washing machine. We moved it in and installed ourself. Not sure why should I pay for the delivery charges!