CB Furniture Stores Harvey Norman customer service/ outcome of device needing repair

Harvey Norman review: customer service/ outcome of device needing repair

mel searancke of US

Jan 05, 2020 7:04 pm EST

Hi my name is Melanie Searancke.
Around 5 months ago I bought a Lenovo idea pad, Lenovo tablet and other items.

On returning home I noticed that something there were tiny bright dots on the screen. They were not there all the time and not being tech savvy at all I thought they would just go.
About a month the screen started half disappearing. Sometimes when I restarted the device the issue would be gone.
Eventually the screen problem stayed. I took it into Harvey Norman's Porirua. I was under the impression the extra warranty I purchased with the Lenovo tablet meant it could be replaced if faulty but found out this was wrong.
I was initially served by the lady behind the customer support desk.
She called to the tech support working who was in the back room but in direct sight line to me. I waited at least 5 minutes and being the only person in the line decided to call out.
I explained the situation above. He then looked at it and said " You've dropped this it's cracked". I told him I did not and there were problems with the screen from the start. With barely any eye contact through the whole exchange, I found him rude, unhelpful and unwilling to even process my side.

Then I had to take a call from the doctor at Wellington hospital as my elderly father (who lives with me)
had been admitted to hospital previously. I was told I needed to pick him up that afternoon which stressed me as I also had to buy a fridge that day as the old one died.
I said "f#%@*n just send it in I did not break it or drop it!"
I want to apologise for that.
I then walked off and bought a fridge.

Marcus (tech support worker) called 2 days later to say they had sent Lenovo photos and Lenovo had said it wouldn't be covered.
I am disputing this. I believe the problem was there from the start.
I would like a repair or replacement of the Lenovo tablet as I do not believe I am at fault. Also I was led to believe by the sales rep an idea pad was more robust and made stronger than similar models?
Please email me or call to discuss a solution.
Regards,
Melanie Searancke
[protected]
[protected]@hotmail.com

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Nov 20, 2024