Harvey Norman
Reviews and Complaints

On the 17/3/10 my mother spent nearly three and half thousand dollars buying a fridge, a plasme tv and a gas stove. The stove was natural gas and we only have lpg, the sales assistant (simone) told us the stove came with a conversation kit and that i'd be able to fit it myself. This isn't the case at all the stove needs an adaptor to be fitted and has to be installed by a gas fitter. My mother contacted harvey norman in Gympie and the manager refused to exchange the stove or give my mother a refund.

When I visited the shop to complain the manager stated that all new stoves have to be fitted by a gas fitter, if this was the case why were we told we could install the stove ourselves. I and three other witnessecan confirm that we were told we could fit conversion kit and install it ourselves.

I went into Harvey Norman to purchase a multi-region DVD player. I was advised by Mark, one of the sales assistants that the Toshiba SD900KY was a multi-region. I paid $129 for what turned out to be just a region 4 player. When I tried to return it I was advised that they would only refund faulty items.

The service was really bad, you were shoved from one register to another without an operator at the register you were directed to, you made a purchase in one department that couldn't finalize the sale, then there were bargain bins on the way out that you couldn't pay for the purchase of those bargain bins you had to go to another department, the staff were off hand and talked to "friends" who were customers - without even acknowledging you were there for over 10 minutes, I very rarely put pen to paper but the whole experience was disgusting and I will never shop there again.

I am sick to death of being lied to everytime I go into the Harvey Norman store in Maitland, and not being able to lodge a complaint. In particular the one woman in the white goods section. When she eventually served me see went out of her way to point out that this was the last of that model avalible and no more could be ordered. That the price should be $699 that I could not get it at that price ever again and I had to buy it now. When I enquired about another brand, she said they no longer produced that product. I had been in contact via email about these products and I knew the RRP and the avalibility of stock. She then proceeded to try and sell me a product that was nearly $2000. She was rude and pushy answered no questions and basicly implied I was stupid because I wanted to purchase a twin tub washing machine which she obviously considered below her. This is not my first experiance with this woman and on three previous occasions she has used the same technique of the is the only one avalible, upping the original price and looking down her nose because I wished to purchase the smaller option. But their loss as there is a Joyce Mayne next door, and I am a regular customer, I got my new washer, I could have bought three then and there, or ordered a hundred more discounted from a RRP of $499. So much for the last one avalible in the country. My advice in Maitland is, go to Harvey Norman show your children what an evil lier looks like and go next door and buy from someone else.

I had a television covered under the extended warranty which broke after just 1 year of having it. Since it was covered, they would replace it. That was a month ago that they took my tv and I still don't have its replacement yet! They aren't even going to repair it--they will just give me a different tv (their choice). I agreed...but still have nothing to show for it. I don't know what other options I have (aside from not buying anything from Harvey Norman in the future). And they have told me several times that it will be delivered (on this day, on that day)...but nothing still. It's disappointing that they can so easily screw over their customers who paid hundreds in extra charges for the extended warranty. Very bitter.

I bought a HotWheels racing car bed, mattress, bedding and desk for my little boy two weeks ago. At the time I paid $60 for delivery and was told that the order would be delivered either the Monday coming or, if not then definately the following. Well it is now the following Monday. I called them (no that's right no communication on their part) and asked what time it would be arriving only to be told that the bed is there but the desk is still in transit. So my husband asked if they could just deliver the bed and we would go in to pick up the desk ourselves. We were told no, that the delivery people had probably already left.

WTF? HOW ABOUT GETTING OFF YOUR ### AND CHECKING WITH THE DELIVERY PEOPLE TO SEE WHETHER THEY HAD ACTUALLY LEFT?

HOW ABOUT KEEPING US INFORMED ABOUT OUR PURCHASE?

DO THEY THINK PEOPLE CAN JUST SIT AROUND ALL THE TIME IN HOPE THAT DELIVERIES MIGHT OR MIGHT NOT TURN UP?

MY POOR LITTLE BOY IS WAITING AND WAITING HE IS SO EXCITED - AND HE HAS EVEN GIVEN UP HIS DUMMY IN EXCHANGE FOR A RACING CAR BED THAT HE HASN'T FRIGGIN GOT - I HAD TO TELL HIM THAT IT'S NOT COMING AFTER ALL AND WATCH HIM CRY! -

OH BUT SO LONG AS THEY HAVE THEIR MONEY THEY DON'T GIVE A ### - THEY SAY ANYTHING TO GET A SALE THEN ONCE THEY HAVE THEIR MONEY WONT GIVE YOU THE TIME OF DAY!

the sales man named danny is a liar and a cheater. the delivery man named mohammed is very rude. he kept saying f words at my home. I reminded him not, but he would not listen to me. I bought a fridge yesterday and the sales man danny promised me that the fridge will be delivered to my home on the day I bought. danny also said that the delivery man will put the fridge in the place I want and remove the old fridge. However, the delivery actually come to my home one day after and due to the delay, all of my food went bad. Moreover, the delivery man mohammed charged me $20 to remove the old fridge. Nobody told me about the extra money for removing fridge/ I called danny and he changed his face from a friend to an enemy and said " everyone knows it why you donot know? you did not ask that is your problem" in fact before I bought, I kept asking " will the delivery man help me remove the old fridge?" Danny only said "yes" no more word!

The most terrible thing is when I argued with mohannnd, he kept saying F word at my home! I just want to make clear do I need to pay the extra $20, does that deserve many F words?

I am very disappointed with harvey norman and definitely would not buy anything from it anymore. In fact, I had two receipts. one said the fridge should be at my home on 23th of Jan 2010 and the other receipt said I received the fridge on 24th jan 2010. I also taped when mohammed said F words to me. So I am considering to sue harvey norman for the delayed delivery and the rude service.

I visited the wangaratta store, dvd's were on special at$16.00 each.I was almost charged $24.95 each quanty 2. I thought that the price was excessive for non printable disc's, I had just been to another store and they were $23.00 for printables for 50. I also called into the Harrvey Norman Store in Shepparton on my way back from Melbourne where the DVD's were advertised at $9.95 but I paid $32.00 for the 2 but they were prinables which I accepeted.
I am have recently bought a TV at the Wangaratta store and other items at the same store but no more, I will never shop at your your7858a store ever again and furthermore I will tell other people the same thimg.

Kevin Chandler 3/76 Hume Street Mulwala NSW. 2647.

I purchased a lounge suite form harvey norman 10 days ago... However im not satisfied, its simply not a comfortable lounge I have been testing the suite, and im not satisfied? Can I do anything to get a full refund... Its simply does not fulfill its purpose, not a comfortable leather lounge... Comfort level is a 0"... Back hurts... Want a refund as I paid cash outright. Im not even sure if it was made in australia? What level of foam is used? Very uncomfortable leather lounge, can I demand a refund, as its unfit for its purpose.
Thanks

I have purchased Replacement Program extended warranty by paying additional fee when I purchased a printer, which extends the warranty for additional 12 months after manufacturer's warranty expires. The printer broke after the manufacture warranty was expired, so I tried to claim a replacement through Harvey Norman. However, the price of the exact same printer model have been gone up since I purchased it, and Harvey Norman will not hand out the replacement eventhough the warranty is titled "Replacement Program". They will only offer store credit. Now I end up with no printer, and store credit is not enough to buy the same printer. They want me to pay cough up more if I want the same printer.

Please save yourself from troubles, don't bother with Harvey Norman.

Harvey Norman Rothwell QLD...
My son purchased an MP3 player last year and unfortunetly it got a fault with the product so it was returned to the store. It was sent away for repairs as it was in the first 12 month warranty period.. ... but it could not be fixed so the product was replaced. This was Great...We had purchased the extended warranty so it would be covered for 2 years.
But just recently the product again become faulty, and as it is now in the 2nd year part of the Harvey Normans warranty.( REPLACEMENT WARRANTY ).
I rang the store and asked what we needed to do and were told that we just needed to take it back to the store, we would fill in some details, and maybe have a 24 hour waiting period for the product to be approved to be replaced, or we would be given store credit to the amount. Which was fine...
We went into the store, eventually was served, and we spoke to the staff tech guy and explained what had been happening to the product. He started saying that it could take a number of days to have the product get looked at, and to be decided what would be done with it...We said it was in the 2nd year warranty, which he replied it still needed to be checked to make sure there was something wrong with it, then it might get approved for a replacement.
As the product was no longer available, and there wasn't even another product in that brand name to replace it with... we asked what happens in this case.. His reply was they would just give us one they thought was suitable..When we questioned this, because we felt we should have some say in the product.. The staff member was rude, and very abrupt, ... of course we were getting annoyed at the way we were being treated, in the end we said we would return the next day to discuss what was going to happen.
The next day was worse, because the tech guy accused us of lying, because the product hadn't played up when he looked at it.. well of course this didn't go down very well with us...
He said they would hang on to the product until it played up.. we wouldn't get a replacement or anything until he noticed the problem... We demanded to speak to the manager.. we got no where.. We asked to speak to the owner.. he refused to speak to us.. I eventually spoke to the owner by phone many hours later to be told that we were rude and had upset the staff.. and that this was there policy, and if we didnt like it take it some where else... So we have ! but NOT HAPPY!
We went back in to pick it up the next day, to not being given all of the contents of the pack, and we had to return to the store, which was another confrontation with the store manager.
We are hoping another Harvey Norman store will give us better service... And stand by there warranty.We paid extra to have it.
There is no where to make contact with Harvey Norman for complaints...Unreal...

Harvey Norman Rothwell QLD...
My son purchased an MP3 player last year and unfortunetly it got a fault with the product so it was returned to the store. It was sent away for repairs as it was in the first 12 month warranty period.. ... but it could not be fixed so the product was replaced. This was Great...We had purchased the extended warranty so it would be covered for 2 years.
But just recently the product again become faulty, and as it is now in the 2nd year part of the Harvey Normans warranty.
I rang the store and asked what we needed to do and were told that we just took it back, filled in the paper work, maybe a 24 hour waiting period..and the product would be approved to be replaced or we would be given store credit to the amount. Which was fine...
We went into the store, eventually was served, and we spoke to the staff tech guy and explained what had been happening to the product. He started saying that it could take a number of days to have the product get looked and decided what needed to be done with it...We said it was in the 2nd year warranty, which he replied it still needed to be checked to make sure there was something wrong with it, then it might get approved for a replacement.
As the product was no longer available and there wasn't even another product in that brand name to replace it we asked what happens in this case.. His reply was they would just give us one they thought was suitable..When we questioned this, because we felt we should have some say in the product.. The staff member was rude, and very abrupt, ... of course we were getting annoyed at the way we were being treated, in the end we said we would return the next day to discuss what was going to happen.
The next day was worse, because the tech guy accused us of lying, because the product hadn't played up when he looked at it.. well of course this didn't go down very well with us...
He said they would hang on to the product until it played up.. we wouldn't get a replacement or anything until he noticed the problem... We demanded to speak to the manager.. we got no where.. We asked to speak to the owner.. he refused to speak to us.. I eventually spoke to the owner by phone to be told that we were rude and had upset the staff.. and that this was there policy, and if we didnt like it take it some where else... So we have ! but NOT HAPPY!
We went back in to pick it up, to not being given all of the contents of the pack, and had to return to the store, which was another confrontation...Totally unbeliable...
We are hoping the Harvey Norman store at Morayfield will give us better service... There is no where to make contact with Harvey Norman for complaints...Unreal...

Bought a new fridge and washing machine from a salesperson called harken at harvey norman in morrabin.
When the fridge was delivered it came without a box, and on further inspection i found a number of scratchers and a dent on the side of the fridge. I rang the store and spoke to the jerk who sold me the goods and was informed I should have known about the damage as the fridge was discounted, I explained to him that if I had known I wouldnt have bought the item.He was so insistent that I accept the situation and It was only when I explainedto him I work at a school that has done a lot of business with him he backed down. He promised that he would replace the fridge with a new model due in the following week.
The following week came and went and no fridge, so I rang and I was informed in avery rude voice not to bother calling again as he would call when it came in, to which I replied I had every right to call and in fact he should have given me a curtesy call with an apology. It is now the third week and when I called was informed the fridge would take another 2 weeks, So after copping another rude mouthful from him in which he called me a liar (funny that) I informed him I would be speaking to the franchise manager, his words were "dont bother as you wont get anywhere the salesmen are always looked after" I wonder if Mr Harvey Norman is aware how tarnished his name will become if customers like me continue to be treated with such disrespect.

On the 23/8/09 I ordered a LG LCD Television from Harvey Norman at Marion Road, Marion store. It was a 42” 1080P model. I paid a deposit to the amount of $368.00 deposit. Invoice number 1076271.

On the 31/8/08 I attended at the Harvey Norman store at Marion Road and was served by Lincoln. I was informed that the LG Television would not be delivered until November due to the numbers of back orders. I told Lincoln I was interested in the 3 month warranty that went with the LG television. He told me that the Sharp was a better set; it was dearer, than the LG but it also had a 3 month warranty.

I agreed to purchase the Sharp 42 Full HD Model 1080P, LC42D77X, PIANO. The deposit from the LG SET to be transferred to the purchase of the Sharp set.

On the 1/9/09 I re attended the store and paid the outstanding amount on the account.

On the 2/9/09 tech2home service and installation attended at our home to install the new TV. On installing the set they found the set to be U/S. They said that the packaging had been opened before and repacked. Possibly floor stock? They rang the Marion store and left to pick up a replacement.

About one hour later they returned and installed the replacement set. I paid them$193.00 for their services. After they had left we inspected the installed TV.
It was a……………Sharp LG 42 106cm AQUOS Model LC42D77X
Not a………………Sharp 1080P PIANO LC Model LC42D77X (see invoice 1076271)

Apart from the wrong television being installed from the owner’s manual the set only has a 12 month warranty.

We are disappointed by the mis representation by Harvey Norman re this transaction especially in relation to the warranty.
Hoping that you can help us with this complaint and bring to a satisfactory conclusion.

J.C Milham

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I purchased a cellphone early this year, and it is no longer working now. At the time of purchase, I asked how the warranty works, and I was assured, all covered upto one year. When I popped up at the branch this morning, I was advised to leave it (For few weeks), to see if they can fix the problem. No temp phone was offered, therefore, I did not agree with that. If this is the company policy, why wasn't it clearly disclosed when selling the good?

I am amazed at the amount of bad experiences people have recieved at harvey normans where ever it may be.. All I did was google harvey normans complaints and jesus christ there alot of people pissed off with these clowns and I thought I was a minority... Anyway my bad experience is at broadmeadows where I went in to purchase a few kitchen appliances I was attended by a female "salesperson" I am bit strapped for cash so I thought I buy on interest free.. The total about $3500 gorillas... Surely she all lovey dovey until I signed on the dotted line and like jekyl & hyde she changed into somebody else as soon as I signed.. I didnt really care if she turned into a baboon because I purchased what I needed and wanted under no pressure from anybody because I was there to buy... I am sure there are people that have been happy with harvey normans but surely when you do a survey you dont concentrate on the positives to correct your mistakes but you concentrate on your negatives to make things right... Harvey could be a good person but his business does not give him that image.. I had one of the appliances fitted and it did not work called harvey norman spoke to the saleslady her responce "not my concern you have to ring manufacturer" but I did not purchase from manufacturer I purchased from harvey norman... I rang manufacturer they come down on weekday so I need to take day off work... Faulty component must change come next weekday... Take another day off work.. Fit component.. Still not working... Return next day take another day off work... Remove and dismantle appliance to find fault... Order part.. New appliance sitting out the back under cardboard.. Ring harvey norman speak to sales lady explain what is happening she say "nothing I can do" I say "I spent over 3gs in your deparment and all you can say like a parrot is there is nothing I can do...!" the appliance is sitting out the back waiting to be fixed now what do I do are they pushing me to do something I dont want to.. I feel like I need to break same bones to get things done but what is that gonna do other than fuel the fire... I will get my appliance fixed or exchanged no doubt about that... All I will like to do is inform others that do not shop at harvey norman broadmeadow kitchen appliance section because my god you will live to regret it... I hope harvey gets to read this.. Not that he gives a [protected]@ck...

Five weeks ago I brought my laptop in to be fixed. A week ago, I called them to check up on it because they said it would take 2-4 weeks. Apparently they've been 'waiting on parts' and they told me then that they didn't know what was going on and would get back to me on Monday (yesterday). After not receiving a call from them, I called them today and apparently the part is meant to arrive "sometime this week". It won't be done until the middle of next week at the very earliest, putting their repair time at 6 weeks. I find this absolutely ridiculous.

Our iPod Touch which we bought through Harvey Norman Wanganui had a fault so we returned it to them for a second time and they in turn sent it away to be repaired under warranty.

This was three weeks ago. For the past two weeks we have been calling harvey Norman periodically to get an update on whether the iPod could be repaired or replaced. Everytime we called nobody would give us a straight answer, the usual answer was " oh you need to speak to so and so but they're not here right now, I'll get them to call you back" which of course never happened.

Finally today we managed to get someone to tell us what was happening, they said " well I better be honest with you but it arrived back instore and has since been lost or stolen, I better put you on to the manager", so then we played a game of phone transfer ping pong and eventually were told the manager was on another call and he would call us back, yeah right, that never happened. So we called him back a number of times but he was always too busy to take our call, so great now the manager is avoiding us.

So as of now we appear to be blacklisted with the Harvey Norman receptionist and now have no choice but to take time off work to "camp out" at the store until the manager will see us.

Paid $4000 for a sleep by numbers mattress and we have not had a full night sleep since buying it 5 1/2 months ago. Sleep by numbers company will not take it back due to hygiene reasons! & this is also harvey norman's excuse! I have spent many nights on my old mattress on the floor & my husband has to get up of a night and take nurofen. Crippled in the back we groan in pain trying to get out of bed & it takes ages to get dressed cause we cant bend over to put on clothes & need to use the bed head to help us sit up so we can get out! And what will they do to help... Nothing! Million dollar company & they won't help because we've had it nearly 6 months... I have told everyone I know how disgusted we are and will continuely tell more... They got their money so who gives a #, hey!