Pilgrim Furniture City
Reviews and Complaints

I recently bought a Rustico junior desk from Furniture City Boksburg. In the advert is a picture of the desk with two drawers and the ad saying Rustico junior desk R1399.00 save R200.00. When I went into the store the desk was there with the two drawers. I bought it only to find that the drawers were an extra R285.00 each. No where did it say drawers not included / extra. The manager said he would phone me back but as yet have not heard from him.

I am not impressed with the delay and service received from FurnitureCity Gezina. I bought a 3 corner lounge suite In December after paying cash for it. Reported to Furniture City in early Aug to please come and have a look, the stitching of cushions came loose, couch not well padded and a pannel had different coulour fabric. The set returned and kept in the store fro 17 Aug to 28 Aug. Supplier confirmed on 31 Aug that it wil take 14 days to repair because of a back log. In the meantime the customer is without any seating place and inconvenienced.

Suggested to have a refund of replacement, because i'm not happy with the quality of funiture sold to me, Customer even willing to pay in extra and buy a item that is value for money.

I don't know what to do anymore! I pay and I pay and the balance never go down ! My balance on 28/02/2011 was R 29, 075 and after a whole lot of R 1, 500 payments per month.. My balance on 03/03/2012 is still R 28, 753. HOW ON EARTH does this not come down? I paid R 1, 500 via debit order for a couple of months last year and paid R 3, 000 since January this year... and the balance doesn't come down. This is really dragging me down. WHAT CAN I DO ABOUT IT?

This pertains to a complaint dated a year or so ago. The just of it is I purchased a Caesar lounge suite sometime ago and due to it being faulty it was swapped out at Southgate. The Caesar lounge suite had been discontinued and so I paid in R6000-00 and got an L-Shape lounge suite. When it was delivered I called in to report the lounge suite was damaged. It was torn on the back, on the sides and there were marks on the steel frame legs. Basically I was given used goods. In your terms a DEMO! She promised me she would source the same set as the rest had been sold out. She came back to me, only to tell me it would take a couple of weeks to deliver. I was fine with that, but a few weeks it never took. Thembi offered to pay me R1200-00 to keep the lounge suite or to return the lounge suite and take something else. I decided to return and get another NEW lounge suite. This has never happened. Now I just want a full cash refund. I am tired of being messed around. I do not look forward to being replaced with more used goods.. I want this put to an end, as I do not think it is my responsibility as a client to run after customer service.

I had exactly the same experience with Furniture City in Woodmead. I also purchased a number of items at the beggining of June. It is now almost 3 weeks since the date of purchase and I have still not received all my furniture.

It's not the delay that bothers me so much. It's the sheer incompetence of the salesman and his manager that galls me. When I bought, the sales guy made a big show of checking stock availability and after confirming that ALL the items were actually in stock he told me that they usually delivered within 48 hours. What a load of rubbish. My wife and I have made a point of phoning them every day to find out when we could expect delivery. Every day another empty promise is made and some other lie is told.

DO NOT BUY FROM FURNITURE CITY.

On August 10 2017 I purchased a lounge suite and dining room suite from Furniture City Springfield Durban. The lounge suite was on sale, however the dining room suite was not. Just over a month after the purchase the dining room table began to peel.. What we initially thought was a solid wood table actually wasn't, it has a tape stuck on which began to peel off. We contacted the manager at Furniture City who told us that they could replace the table in 3 weeks, however we were not happy with doing that because the new table would be of the same poor quality as the one we are stuck with now. We asked for them collect the entire dining room suite & refund us. The manager then told us that if he does that he would have to charge us the full price for the lounge suite..this makes absolutely no sense because the lounge suite is not the problem and the promotion on the lounge suite was not related in any way to the dining room suite. We then told the manager that if that was the case then he should collect both the lounge and dining room suites and refund us for everything..his response was that he can't do that because we are happy with the lounge suite. This manager who's known as Zain is trying everything he can to get us to keep his cheaply made furniture so that he doesn't have to refund our money.

Last October I purchased a leather lounge suite, black wall unit and Sony home entertainment. My lounge suite has been in for repairs 3 times and they wont replace it with a new one! Its a two piece set, one part has been in for repair 3 times, second piece has been in once. It came back from repair yesterday and its still not repaired properly. Today it will go in for repairs for the fourth time. I spoke to George and his only response is that his supplier has to authorise this. My argument is I purchased this from Furniture City and its their responsibility to tell their supplier that this is unacceptable and they have a very unhappy customer but thats not whats happening! I work in a security industry and I am the manager of our service department and I certainly dont tell our customers that the supplier has to authorise a warranty swop out! I tell our supplier that this must happen! I am completely shocked and disgusted with the service that this manager has given me so far, not once did he apologise for the inconvenience this has caused me and my family!

They wanted R400 to deliver furniture, we said we would collect. Next they would deliver to the store from the warehouse, once every seven days. If we were not there when they delivered to the store to check them and the goods were damaged, it would take seven days for them to collect and return to the warehouse, then another seven days to re-deliver. They are forcing you to pay R400 extra.

Furniture City-Pathetic Liars. I purchased bedroom suite from Furniture City in Midrand about 4 months ago. After making a cash payment while waiting for the delivery, I saw the same bedroom suite with extras at a low price compared to furniture city. I immediately phone the store to cancel the order and they refused with the promise to counter offer me with the extras. Till today havent recieved them. The manager always come up with stories, first it was the African Bank story and now I cant get hold of the manager. they will keep me on hold nutil they eventually hang up the phone. I am so soo fed-up with this store. I dont buy on account bt cash and expect the value for my money. I WILL TAKE IT TO SPEAK-OUT ON SABC 2.

I'm sorry to say this, but they did not rip you off. You ASSUMED what the amount would be without asking the question. You can never assume anything. It is your responsibility to make sure you understand the policies before you sign on the dotted line. If you don't like a companies policies after you have read their practices on returns and restocking fees - walk away. This is what I tell all my customers when hired to pick out furniture for their homes.
P.S. I do not and have never worked for this company.

i purshase living room a year the start following apart they tell me that they can do nothing about this no fix no exchange never againg stay away all that about insurance is a lie if sofa brake they dont exchange like they said lie lie

I agree this is a nice place to visit but I will never give them my support again Stanley Koulouris was great. But there support was bottom basement. My delivery pickup date was 02/09/2012 so I called and was told that they NEVER set a delivery date. Then they gave me a new date for the following Tuesday and after Speaking with Stanley he said Friday Now I ask WHO DO YOU Believe. So I cancelled my order and they told me good luck looking for a new chair. Now I could throw out names of customer support but we all know how that would be. DO NOT SHOP @ PILGRAMS they SUCK