CB Furniture Stores Harvey Norman gift card received when purchasing electrical items

Harvey Norman review: gift card received when purchasing electrical items

Kristy Fazzino of US

Nov 12, 2019 11:04 pm EST

I received a gift card when purchasing 2x TV's from your store at lakehaven last year. I have since tried using the card in store and have been advised the gift card is not valid as it should have been activated. The store manager has informed me there is nothing he can do as the card needed to be activated within 6 months of receipt and that there should have been instructions on the card to do this (which there were not) and the salesperson who is no longer working for them should have also provided a form with the card with instructions to activate the card (which he did not). As I am a regular customer of Harvey Norman I don't find this service to be acceptable and I would like a new gift card reissued to me with the appropriate instructions to activate the card as soon as possible. I would appreciate a response to my complaint as soon as possible or I will be taking the matter further. My contact number is [protected]

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Resolved

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Harvey Norman contacts

Harvey Norman phone numbers

+61 130 046 4278
+61 130 046 4278

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10%
Confidence score

Australia, Store Enquiries

+61 297 636 899
+61 297 636 899

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2%
Confidence score

Australia, Online Enquiries

+64 800 464 278
+64 800 464 278

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New Zealand

+64 800 258 741
+64 800 258 741

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New Zealand, Photo Centre

+385 15 566 200
+385 15 566 200

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Croatia

+386 15 855 000
+386 15 855 000

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Slovenia

+60 130 088 5200
+60 130 088 5200

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27%
Confidence score

Malaysia

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Harvey Norman emails

socialmedia@au.harveynorman.com

100%
Confidence score: 100%

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bill@harveynorman.com.au

100%
Confidence score: 100%

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