HD Supply Facilities Maintenance’s earns a 1.1-star rating from 20 reviews, showing that the majority of maintenance and repair professionals are dissatisfied with products and services.
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Really Happy with HD Supply!!
I ordered an AC condenser, whip, coil and pan for my new central air. I price shopped and they were over $700 or more LESS than everyone else for a really nice unit. They had free shipping (they say usually next day) and that was even going to a residence with a lift gate needed.
There were some bumps or I would have given 5 stars for sure. The order that first day after purchase said it was in transit and arriving the next day but when it didn't and I looked again it still had that date but said the order was processing. 4-5 days later it still showed the same thing, a delivery date in the past and not even in transit, so it was confusing.
I called and the rep said it would arrive the next day but I work close by so I asked for a call ahead. She said they can't unless I ask with my order, also strange. I asked for the warehouse number and who would be delivering and she said she would find out and let me know but never did.
Later that night I started reading some nasty reviews and panicked. I called again for the warehouse number and she said my order had been delivered and refused...WHAT!? I live alone and have cameras, did not happen and according to you wasn't even supposed to happen. My install is Tuesday, what is going on, oh no.
Well, shortly thereafter the DRIVER called me (Surprise!) and he was SUCH a nice man and he said he was 15 minutes out. He came and even pulled around back in the alley close to my storage shed.
My HVAC inspected the equipment and said it was perfect. I'm not sure of the disconnect with their CS and warehouses but hang in there if you are having issues, the info is not always accurate and there is hope yet.
I am super happy and feel like I got a really great deal, THANK YOU HD Supply!
Recommendation: Hang in there and stay calm, it will work out!
I got shampoo in bulk for our b and b on Feb 23
I got shampoo in bulk for our b and b on Feb 23. I called and canceled the order and re-ordered twice based on what the customer service peeps said. I just canceled the third order. All three orders show up on their site as in transit. I don't suggest this company.
Don't shop here if you live or build in a gated community
Don't shop here if you live or build in a gated community. The drivers won't show their license at the security gate, so they refuse to deliver the order. They ask us to walk a mile to the gate to receive the order and then walk back with the merchandise on our backs to the house. It's the company's policy not to show their license, and I wonder why. Who are the employees?
Bad service
Bad service. We ordered a lot from this company, but the last 2 orders were terrible customer service. They gave us a delivery date, but they never showed up or delivered our order. When we called to ask, they just said they didn't know why it wasn't delivered. The customer service was bad and it was the worst experience we've had.
This company is a joke
This company is a joke. Don't bother with them. I ordered a package in May and it's now August, but I still haven't received it. They keep changing the arrival date and can't even tell me where it is. I want to cancel my order and get my money back, but no one will respond to me. It's like a ghost town. This is a scam, so save your money.
I bought 2 freezers from HD Supply Facilities Maintenance on 8/17 and 8/19 with 2 day shipping
I bought 2 freezers from HD Supply Facilities Maintenance on 8/17 and 8/19 with 2 day shipping. But it's been 4 weeks now and I haven't received them yet. I called them more than 20 times but no luck. Finally, I cancelled my order and they confirmed it. But after a week, FEDEX called me asking about the delivery of 2 freezers. I called HD Supply again and they said they are returning my money. But they won't do it until they get the freezers back from FEDEX. It's been 6 weeks now and I'm still waiting for my $1600.
I bought a 40' ladder from HD Supply Facilities Maintenance for 1073$
I bought a 40' ladder from HD Supply Facilities Maintenance for 1073$. I got an email saying my order was confirmed, but then I got a voicemail saying my card was declined. I checked my bank and the money was taken out. I called the company and the employee wasn't sure what was happening. Later, I got an email saying my order was out of stock. They charged my card twice. I asked my bank to reverse the payment. I wouldn't recommend this company. Their ratings aren't good and seem to be getting worse. They might be failing or just a scam. Not a good place to shop!
We got a door from here that we didn't need and started the return process
We got a door from here that we didn't need and started the return process. After not hearing anything for about 2 weeks, we asked what was going on and they said it was taking a while to get someone to pick up the door. They said they'd let us know when the next step happened, but we never heard anything. We asked four more times and got no response. It's been four months and we still haven't gotten our money back and we still have the door. It was hard to get in touch with them in the first place because the email on the invoice was wrong, so we had to use the contact form on their website.
This company is not good for anything!
This company is not good for anything! If you want your stuff to be delivered on time, don't use them. They never have what you need and it takes forever to get it. They use FedEx for shipping, which is a joke. Sometimes they use other companies and the shipping cost is crazy. The people who work there don't speak English well and they don't know what they're doing. The salesperson in my area is useless. Don't open a credit account with them, the billing department is a mess. It was hard to deal with them.
hd supply is a joke, the manager is arrogant and doesn't care about anyone in the region
hd supply is a joke, the manager is arrogant and doesn't care about anyone in the region. the delivery drivers are lazy and drop off items in the middle of nowhere. when you try to reach out for help, you get ignored or disrespected. they say items were delivered when they weren't. i'm moving to lowes and suggest you do too if you don't want to be ripped off by this failing company.
horrible experience
horrible experience. i orderd 3 toilets. 2 of them had broken tanks. they said i had to buy 2 new toilets and they couldnt just send the tanks. i had to buy the new toilets, return the broken ones, and then theyd give me back 500+ dollars. they said theyd email me a shipping label but it never came. i got 2 tanks that werent the same as the original ones. when i called, they said i had to pay 500+ again before theyd ship what i ordered. it took forever to get my money back. terrible company. the first customer service person was rude but the second one, quanna, was nice.
I bought a Zenith 24W X 26"H Surface Mount Espresso Wood Medicine Cabinet from HD Supply Facilities Maintenance on 4/22/2022
I bought a Zenith 24W X 26"H Surface Mount Espresso Wood Medicine Cabinet from HD Supply Facilities Maintenance on 4/22/2022. When I opened the box, I saw some small problems with the coating on the frame of the unit. It shouldn't be a big deal when it's installed, but it made me worried. When I looked at the overall construction of the unit, I saw that the joint where the bottom meets the left side was almost coming apart. The other three joints weren't very tight either. I needed to install it quickly, so I couldn't return it. I used some glue and small nails to reinforce the joints. Also, the backing for the mirror on the left door was installed poorly. When the doors were closed, I could see the unfinished backing panel in between the mirrors. I trimmed the exposed panel carefully so that it wouldn't be visible. This cabinet is the worst household item I've ever bought. I don't think it will last more than 2 or 3 years in a bathroom.
HD Supply Facilities Maintenance Complaints 8
I orderd a replacment part for my oven
I orderd a replacment part for my oven. They sent me the wrong part (that was mislabeled as the right one). I called to return it. They said they would accept the return and pick it up. They never came to pick it up and havent refunded my money. They havent responded to any of my attempts to follow up by email or phone.
I ordered W208408618 and it was supposed to be shipped to a specific services LLC.
I ordered W208408618 and it was supposed to be shipped to a designated services LLC. I placed the order on 12/17. However, we never received the full shipment and rejected it. Despite this, we are still being charged excessive amounts. For example, we were charged $1,000.00 each for a certain Citrus Sage Bath Bar Case Of 320 and we ordered two cases. This is fraud and we will be contacting the FTC to escalate the issue.
I been waiting for my order from HD Supply Facilities Maintenance since 9/4
I been waiting for my order from HD Supply Facilities Maintenance since 9/4. They supposed to ship my order #*** with a case #*** but it hasn't come yet. When I check the order status, it says it's delivered, but it's not. I talked to their customer order reps five times, and they just give me excuses and run me around. They said they would let me know, but I haven't heard anything yet.
Is HD Supply Facilities Maintenance Legit?
HD Supply Facilities Maintenance earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for HD Supply Facilities Maintenance. The company provides a physical address, 6 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
HD Supply Facilities Maintenance has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
HD Supply Facilities Maintenance has registered the domain name for hdsupply.com for more than one year, which may indicate stability and longevity.
Hdsupply.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hdsupply.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Hdsupply.com you are considering visiting, which is associated with HD Supply Facilities Maintenance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
HD Supply Facilities Maintenance website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Hdsupply.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While HD Supply Facilities Maintenance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- No reviews for hdsupply.com on popular sites. Be cautious and do additional research. Look for information about the HD Supply Facilities Maintenance and be careful with personal information or transactions.
I bought 4 Frigidaire Units from HDSupplySolutions for my hotel in 2020 with a 1 year warranty
I bought 4 Frigidaire Units from HDSupplySolutions for my hotel in 2020 with a 1 year warranty. All 4 units had problems that started in 2021 (during the warranty year). I had to spend money to replace them right away. I made a warranty claim in September, while the units were still under warranty, but I still haven't been treated fairly. HDSupplySolutions, *** still hasn't fixed my purchase of the bad units. They say that my storage of the units made them worse, but they were already bad before I stored them.
I saw 3 charges on my credit card from HD Supply on 09/22 for items I canceled
I saw 3 charges on my credit card from HD Supply on 09/22 for items I canceled. I talked to a customer service person who helped me cancel 2 items on backorder. They transferred me to a parts manufacturer customer service person to get my refunds. But the items were never canceled and now, after 2 months, I lost over $200 from my credit card. The first customer service person told me I would get my refund in 48 hours after canceling the parts. My account profile shows the parts as canceled, but one part was delivered on 9/13 and the other on 9/22, two weeks after I canceled. I want my $201 refund back on my credit card as soon as possible.
I ordered some ink cartridges from HD Supply on April 30 for $74.84
I ordered some ink cartridges from HD Supply on April 30 for $74.84. My account number was *** and my order/tracking number was w210078245, but now it's a different number ***. They were supposed to arrive on May 6, but I never got them. I contacted the company and a representative told me on May 7 that my order was delivered to a safe place, but they don't know where that is. She said she would email her boss to find out what happened, but I haven't heard back from them in 2 to 3 business days. I just want my money back since I never got my order and they can't tell me where it is. They sent me an invoice saying not to pay, but I paid with my credit card. What's going on? Can you help me? Thank you.
I'm still waiting for something to happen with HD Supply Facilities Maintenance
I'm still waiting for something to happen with HD Supply Facilities Maintenance. They need to be more aggressive. They say they've never had funds sent back from a bank, but that's hard to believe. In my case, they're trying to keep the money they owe me. Based on their actions, they probably owe me more since they don't seem to know if returns were denied after my account was closed. I gave them a specific decline date of February 22nd. When I got the return memo, I thought they were ethical. But now I can't understand how HD Supply is aware of funds returned to a closed account. It seems like they're trying to keep my over $400 and other returns in question. I can see their motives for money, and they claim to be in a twist because this has never happened before. That makes me think they may have more of my funds and other customers' funds, since they can't track refunds denied after account closure even with a date provided. I'm thinking about starting a website about this situation.
I orderd a door from HD Supply Facilities Maintenance and they said it would come on 8/1/22
I orderd a door from HD Supply Facilities Maintenance and they said it would come on 8/1/22. They sent an email asking if I was happy with the delivery, but the next day the trucking company said it would come early that afternoon. When the truck arrived, the driver called me and said he was parked in front of the school. I told him to park there because I live in a mobile home park and was worried about his truck. I met him and saw that the door had holes and was stepped on. I didn't accept it and have pictures. I called many times for a refund, but they always say they'll get back to me in *** hours. I called again today and got the same answer. They take your money right away, but it's hard to get a refund. I suggest finding a company with good ComplaintsBoard.com reviews.
About HD Supply Facilities Maintenance
The company offers a comprehensive range of products, including plumbing, electrical, HVAC, lighting, hardware, and janitorial supplies, as well as safety and security products. These products are sourced from top manufacturers and are designed to meet the highest standards of quality and reliability.
In addition to its extensive product offerings, HD Supply Facilities Maintenance also provides a range of value-added services, including inventory management, procurement solutions, and technical support. These services are designed to help businesses streamline their operations, reduce costs, and improve efficiency.
One of the key strengths of HD Supply Facilities Maintenance is its commitment to customer service. The company has a team of knowledgeable and experienced professionals who are dedicated to providing personalized support and guidance to customers. Whether it's helping customers find the right products for their needs, providing technical assistance, or offering advice on best practices, the team at HD Supply Facilities Maintenance is always ready to help.
Overall, HD Supply Facilities Maintenance is a reliable and trusted partner for businesses looking to streamline their MRO operations and improve their bottom line. With its extensive product offerings, value-added services, and commitment to customer service, the company is well-positioned to meet the needs of businesses of all sizes and industries.
Overview of HD Supply Facilities Maintenance complaint handling
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HD Supply Facilities Maintenance Contacts
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HD Supply Facilities Maintenance phone numbers+1 (800) 431-3000+1 (800) 431-3000Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 (800) 431-3000 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 (800) 431-3000 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 (800) 431-3000 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 (800) 431-3000 phone number+1 (858) 244-0036+1 (858) 244-0036Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 (858) 244-0036 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 (858) 244-0036 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 (858) 244-0036 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 (858) 244-0036 phone numberService Sales+1 (504) 899-2358+1 (504) 899-2358Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 (504) 899-2358 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 (504) 899-2358 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 (504) 899-2358 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 (504) 899-2358 phone numberAccount Executive+1 (404) 388-6992+1 (404) 388-6992Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 (404) 388-6992 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 (404) 388-6992 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 (404) 388-6992 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 (404) 388-6992 phone numberFacilities Maintenance+1 800 476 5830 ext:105087+1 800 476 5830 ext:105087Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 800 476 5830 ext:105087 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 800 476 5830 ext:105087 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 800 476 5830 ext:105087 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 800 476 5830 ext:105087 phone numberFacilities Maintenance+1 (518) 268-7279+1 (518) 268-7279Click up if you have successfully reached HD Supply Facilities Maintenance by calling +1 (518) 268-7279 phone number 0 0 users reported that they have successfully reached HD Supply Facilities Maintenance by calling +1 (518) 268-7279 phone number Click down if you have unsuccessfully reached HD Supply Facilities Maintenance by calling +1 (518) 268-7279 phone number 0 0 users reported that they have UNsuccessfully reached HD Supply Facilities Maintenance by calling +1 (518) 268-7279 phone numberService Sales
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HD Supply Facilities Maintenance address10641 Scripps Summit Ct, San Diego, California, 92131, United States
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HD Supply Facilities Maintenance social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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