HealthCare.gov
Reviews and Complaints

I have been attempting to get a revised tax form from HealthCare.gov since March 3rd. I was promised a 30-day response time. My account has zero updates and no calls or replies to my numerous requests for speed in completing my simple request. THEY made an error. I provided documentation. I did not receive any subsidy from HealthCare.gov in 2017. I did not purchase my health insurance plan through HealthCare.gov in 2017. It is such a simple correction. I do not understand why this cannot be handled in a timely manner. It has been over 2 months since I escalated my claim. It has been a year and a half since I have been working on their error for them. WHY CAN'T SOMEBODY HELP ME?

I choose a silver plan on healthcare.gov it was around $50 a month with a copay of $10 for primary and $25 for specialist (amounts are approximate). There was also copay for medications. I made my payment on 1/5/18. I was able to log on and and access my benefits the next day much to my surprise the benefits were all wrong. It shows a $6000 deductible with no copays. There is no way in hell I would have chosen this type of plan. That is almost a third of my yearly income. I called healthcare.gov and was told nothing could be done. I don't want to give up my healthcare but that is what I am being forced to do. I can not afford paying a monthly premium plus whatever the doctor charges. My cancellation goes into effect 1/20/18 and it makes me sad and angry that healthcare.gov doesn't care and doesn't want to fix this issue.

I am having the worst time with the Market place. I don't know who to talk to about a complaint. I am not able to get my 1095a to file. They tell me they created a case because they can not locate my application for 2014.The case was created on February 8th, they said it could take 30 days. In the meantime they told me to verify with my insurance company that I was getting the tax credit, which I did verify with my insurance company and the market place on the phone all together. I have been calling once a week and no one can tell me anything, I have spoken to supervisors hoping they can see more than the customer service reps. unfortunately, the escalation dept does not take calls or put any progress in the notes. I am livid; we had problems with them last year now this year. What can be done to report this company?

Please help,
Susan Guzman
[protected]@aol.com

I want to complain that I have filed an application for health insurance under the new regulations and the website healthcare.gov. I am trying to get coverage before the deadline, which I do understand has been extended. But to date my application, which was flagged for a Medicaid eligibility, has still not been forwarded to the state agency of WV so that my application can be processed and denied/approved accordingly. I have spoken with the state level on 3 occasions since my healthcare application on 12/16/13 and they state they have not received "anything" on any application - mine or others - from healthcare.gov. On the healthcare.gov website I cannot see plans or apply to even pay for health plans until I receive a written notification from the state agency approving or denying my eligibility for Medicaid. By the way, it is very unlikely that I even qualify for Medicaid as I have been informed by the state agency that my monthly income exceeds the threshold by more than $1000. This is an absurd amount, considering I was flagged for Medicaid by this healthcare.gov website initially. I have asked 2 representatives at the call center for healthcare.gov why I was flagged with such a difference in monetary value of income and they have no answer. They also have no answer as to when the application information will be sent to the state level as they report they are processing as fast as they can. I also was unable to speak with a manager on any level at the call center for healthcare.gov. Therefore I am forced into waiting further to sign up for coverage and it is likely I will be penalized for not meeting the deadline for something I clearly have no control over and something that is the fault of healthcare.gov.