The Hartford Financial Services Group
Reviews and Complaints

re The Hartford insurance they don't call it a cancellation fee. They call it an expense fee.

My I insurance renewed in June I paid new increased premium for June through Aug. and cancelled for September they charged me a full month plus expense fee for canceling.

My Premium monthly was $148. they sent me a bill for $210, if which $106 is service fee co!lasted over a year s time.

When I asked where they note this fee in their documents they told me it was not in writing anywhere in the forms.

They claim they collect in arrears..what insurance company collects in arrears?

Annual 2022 premium $1717.55 includes the undisclosed fee.

Balance $1611/365= $4.42 x 56 =247.52 + $106 expense fee= + $5 installment fee=$358.52 - $148.78 (August payment received) balance due they claim I owe $210.74.

Where do they get to collect for a full year if I canelled 3 months into coverage?

Because of my AARP membership I purchased both Hartford homeowners and auto insurance on 12/8/21. On 3/15/22 I accidently found out that Hartford failed to complete the transaction to my mortgage company for escrow payment. When both Hartford employee and I called my mortgage company they said they never received anything including banking information from Hartford.

On 03/16/22 because of Hartford's misconduct and lack of follow through I canceled my homeowners policy due to Hartford's non payments. In addition Hartford wanted me to pay the past due amount! THEN, on 03/15/22 I found out that I now only have Hartford noninsured motorist insurance. I was involved in a motor vehicle accident and I was underinsured. I have never been sold an incomplete, uninsured motorist, no coverage auto policy before. I didn't even know you could be sold an auto policy that was not in state compliance. I canceled my homeowners with Hartford and told them they had to pay the past due amount. They said they would take that off my account but as of 03/16/22 they had not. I'm still wrestling with Hartford's auto claims department regarding my car.

I use the TrueLane app to monitor my driving and, generally, it's okay, albeit a little unfair. On January 21, 2022, I had outpatient ear surgery and my health plan includes 50 one-way rides - Uber or Lyft there and, if given anesthesia, medical transport home (which they blew this time). Anyway, the Lyft driver in the morning was a maniac and racked-up 25 "events." Events really hurt the renewal discount percentage and I rarely get even 1 on a drive. VERY RARELY. The afternoon Lyft driver wasn't as bad, if you call 12 events better. Naturally, I was pretty doped-up for the next couple days and forgot about opening the app to mark the trips as a passenger in another vehicle, so the 2 trips are locked-in. I've been told it is possible that I can log into the website and edit those 2 trips, but the website doesn't recognize my username and the [protected]@octousa.com support email address is bogus, bouncing from [protected]@octotelematics.com. I've spoken to their tech support line once before and I was rudely brushed-off to "use the website" which, of course, doesn't work.

I am going through a probate process regarding the estate of my mother who recently passed in August 2021. She had the homeowner and auto policy with my dad since the 1990s. When he passed, mom was the owner of the policy. When Mom passed, I immediately notified The Hartford BEFORE I was appointed Co-Executrix of Mom's estate. My sister was also named Co-Executrix. We are both named in the will to inherit the house. The Hartford sent me letters informing me that they will not renew and that I will have to seek another insurance company. My sister has lived in the home since the 1990 and I since 2014. I had my autos insured by The Hartford. I just can't believe how the rep inferred due to the area I live in or homeowner dies that this is what the underwriters say. This is terrible. My sister passed away just after Mom and I am not having issues with her honeowner's insurance.
The house needs to be insured. So what are my options besides being referred to Foremost as was done by the Hartford rep? I even asked for renew under the probate process guide.

Note: I never received a reply to the items listed below.

DATE: 7/3/2020

Paul Baily(Supervisor) Kaitlin Pidgeon (Claim Handler)
Megan Davis (Auto service representative)
The Hartford Insurance Company
690 Asylum Avenue
Hartford, CT 06155

Dear Complaint Manager

I am sending this letter to you as a formal complaint regarding my Auto Claim

Unfortunately, the source of my complaint is multifocal.

1. The Hartford exerted pressure on me to use their own body shop. I felt that if I did not, they would further delay my vehicle repair.
2. Supervisor, Claim Handler and Auto Service representative refused to pay either of the two estimates that I provided by legitimate qualified body shops. Note: It was brought to their attention several times that continuing to drive my car had a high potential for an unsafe hazardous driving situation
3. Claim Handler and Auto Service Representative did not return my urgent phone call and e-mails.
4. Claim Handler and Auto Service representative processed my claim and made an unauthorized payment to a body shop without my permission/ authorization.
5. Claim Handler and Auto Service Representative did not return my phone call or e-mail after I discovered erroneous payment forcing me to explore other avenues to stop the check.
6. Claim Handler and Auto Service Representative did not respond to my request to provide me the name of their supervisor.
7. Although car was unsafe to drive, they refused to provide me a rental until the car was dropped off at the body shop even though my policy covered it.
8. I sent an official complaint to the Hartford weeks ago and did receive a response to my concerns listed above.

I am a long-term customer with a perfect driving record.
I have all the supportive written documentation to support my complaint. I urge you to review their phone records and the voice messages.

While I have provided you a very brief description of my complaint, there is considerably more to relate to you to accurately explain what transpired. Please provide me your preferred method for me to provide you all the documentation that I have and feel free to call me on xxxxxxxxxx

Additionally, please note that If I don't not receive an expeditious reply and resolution regarding this issue, I will have no choice but to file a complaint with the Insurance commission.

Sincerely,

One accident in 8 years . The claim cost was for $1100. The premium then doubled. Cost increase was more than the $1100 damage. Agent said I'm sorry about the increase. The previous year $1494.00. Now it is $ 2210.

I sent the copy of individual payroll summary report for year of 2019, that was the same amount of 941 2019yr which is $176, 466.30. please find out premium from that corrected amount of payroll for year of 2019.

I have been insured by AARP Hartford for the past 3 years for two cars in Florida and one car in Delaware. I received my new renewal payment schedule for the Florida policy last week. I discovered that my monthly payments went from $151.00/mo to $279.00/mo. I called to complain and the only explanation was that the rates in Fl. went up because of storms. REALLY up by 80% ! I immediately went to Progressive and got the same coverage for less than half of the Harford premium. AARP needs to drop Hartford immediately, they must think senior citizens in Fl. are too stupid to know they are getting screwed. I intend to contact my congressman and senator as we as media consumer advocates about this abuse of seniors. I don't know how money Hartford pays aarp for the privilege of screwing seniors but I will get to the bottom of it.

Hartford auto insurance scam on AARP site entices would be auto owners to call them for coverage but the hook or catch is that all autos within the household must be covered by Hartford or none at all. The adds for discounted auto coverage with AARP membership is misleading and untrustworthy and should be discontinued. I know of no other auto insurance carrier that requires that kind of bogus requirement other then The Hartford.

Please forward this information to the AARP Board and Administration. The AARP should reconsider its relationship with The Hartford.

I sustained a non-injury accident involving a deer on 6/2. I was authorized a rental vehicle commencing on 6/2 to 6/13. However, the claims examiner, Asfhin Razi, has not authorized continued rental services. The Hartford only pays $20 per day of the $30 per day to rent a vehicle. I pay $10.25 per day out-of-pocket. I asked Mr. Razi to memorialize all communication with me in writing. He refused. Then yesterday did provide me with a letter of settlement via email. I work, am disabled, and homeless. Mr. Razi is aware of all of this information yet act in bad faith when communicating with me.

My auto insurance contract states The Hartford will pay $20 per day, for a maximum of 30-days' or a cap of $600 dollars. However, Montana law disputes this. They allow an injured party to continue having a rental vehicle for the duration of time reasonably necessary to secure a replacement vehicle of equal value. I have disputed this fact with Mr. Razi, provided him with the Montana State Auditor's Memorandum on this topic.

If I do not have a vehicle, I work about 45 minutes or so out of Missoula, I will be forced to involuntarily terminate my employment. That will lead to litigation for bad faith, and violations of willful and recalcitrant attitude
toward claimant.

Mr. Razi threatened to close my file as being uncooperative to asking to have written communication between us, and for his claim that my refusing to call him back constituted my being non-cooperative. That is preposterous!

So today, Mr. Razi turned my file over to his supervisor for review after I filed a demand letter for arbitration.

Mr. Razi should be terminated from his employment...A $20 cap on a rental vehicle is not the fair market value in Missoula. This clown lives in Kentucky, The Hartford has no reps in Montana, and has no clue about the geographic distances required to work/travel to maintain my employment...

Your records will show the poor service we received from the subject claim representatives. First, my wife Katie was asked if she could pay to have her truck towed, she paid $61 to Agero Roadside assistant to have it towed to our home with not a word of compensation from the Hartford. I then called the next day and spoke with Shane Stevenson who suggested Pro Tech Collision as a repair service that you use in this area and were highly rated. In addition I would receive $300 off of the $500 deductible for the good driving record and if we decided to use Pro Tech, we would receive another $100 off the deductible, leaving only $100 deductible to pay. Sounded great! But this turned out to be a nightmare. The vehicle was picked up on April 27, 2017 and returned the same day because it was pulling hard to the left. I had asked Mike Webster, of Pro Tech, before I took it, if the vehicle was test driven, and he assured me that it was. But I had only driven a few hundred yards down Rt. 1 South when I felt the vehicle pulling hard to the left. This told me that he lied or didn't know if it was test driven, either way, they were not reliable. We picked the vehicle up for the second time on May 8, 2017. My wife needed to take a business trip to Philadelphia with my granddaughter, Mimi. The left tie rod nut came off less than 50 miles up I-95 North in Green Belt, Md. She had no control and by the grace of God, their lives were spared along with many possible others. WE then called Pro Tech to arrange for towing and a rental to now find that the claim rep says The Hartford will not cover some of the charges. I could go on and on but I'll give you an opportunity to investigate and respond. One more thing, I have been a valued customer since 1997, Home and Auto, from Pennsylvania, to Virginia, and I have never felt so betrayed and disappointed in my life as I do now. I want all charges to be paid. By the way, all rental charges were to be billed to Pro Tech but $260 was the required deposit taken from our visa account. I have the rental agreement made by Pro Tech, a $61 charge on my account for towing, a letter from Bria Furlow refusing to pay rental charges, a $21.00 gas receipt to return rental with full tank of fuel, and a traumatized wife and granddaughter. We took the vehicle to the Safford Dodge Dealer on May 16, 2017 after repairs were supposedly completed by Pro Tech, just for inspection and the assurance that it was safe to drive; no one blamed me, especially not Pro Tech. You would not believe how far off the alignment was and how much had to be changed in order for it to be as it should be. I have a list of correction and adjustments made by the Dodge Dealer. $297 gladly paid for by Pro Tech. Pro Tech's bill to The Hartford was $2771 on 4/27/17 But increased to$4636 on 5/8/17 but you're denying rental charges for me, your valued customer of 19 years? If you should require additional information, Cell [protected] home [protected]
[protected]@msn.com Lee Roy Sutton

I had a work comp with Hartford. I paid in advance $2400 approximately for $10000 salary part time employee which is really high rate. We are 2 partners ( we are brothers) and one employee. When I did the policy, I told the broker to exclude me and my brother because we are partners, and he has all our information because he has the business Insurance, car insurance, home insurance, and I was with him for 6 years. Then he told me that don't worry because owners are already excluded. He sent me the papers, and I looked it's one employee, and I sent him back the papers. This was my first time to do a work comp because he is the first employee I hired. When we did the revision at the end of the year, they asked me to pay $8588 extra because my brother wasn't excluded. I expected to get money back because I paid the employee $6900 on payroll. I thought I should get back around $700 to $800. I talked with them and they asked for a proof that my brother is a partner in the corporation since 2013, and I sent them the proof, but they aren't honest. I have an excellent credit history, and the agent refused to say that's his mistake to them, but he told me that he would tell them that's his mistake, but he was lying. Agent Name Gamil Shehata. They are stealing money, and their agents are liars. As a small business owner that was a lot of money. DON'T GO WITH HARTFORD NO MATTER WHAT

One year ago after receiving advertising from AARP I signed up with Hartford for my auto insurance. They gave me a rate that was about 35% less than what I was paying through another company. All was good until the one year was up and the renewal came due. I had no accidents, the same vehicles, the same drivers, and no tickets. The renewal Rate was 37.8% higher than the previous year. I ask why and they gave me a bull**** answer.
Shopped around and changed to another company that was much cheaper, with improved coverage.
I am not real fond of the Bait and Switch tactics employed by The Hartford...
I am also not happy with AARP for teaming up with a company that takes advantage of its Members...

Dec 10, 2016 by  

  klenk

Hartford auto insurance roadside assistance
Complaint Rating:
Contact information:
United States
HARTFORD.COM
aarp #[protected] 2
hartford auto #55phb383033

today my front tire got stuck in a hole and I spent 2 hours on hold with Hartford roadside assistance.

Another hour later I received a call back and was told that none of the 20 something providers would not come out to my house

just too bad for me?

I called AAA and they waived the initial protocol after hearing what lame a######s Hartford is to leave a 70 year old woman helpless.

An AAA truck came out and in less than 1 hour I was out of the hole.

This is insurance for older people? That takes over 3 hours to tell a 70 year old woman that they would not be able to provide roadside assistance.

Do not provide roadside assistance if you cannot deliver and create unsafe situations for a 70 year old woman.

Please tell me how is it that AAA helped me in 2 minutes and Hartford could not even come and take a look?

This is insurance for older people? not at all safe for an older person! in addition to being very traumatic. Do I need to get an attorney?

I would like to be re-imbursed for my AAA membership that I had to buy today 12/10/2016--$56

I am paying Hartford for roadside assistance

Hartford Casualty Insurance Company has acted in bad faith by unfairly and unjustly denying a diminished value claim. I was backed into by one of their covered members and the problems began immediately. At first they claimed that the member was not covered and I was just out of luck. After several months of repeated efforts to get them to take responsibility, they finally agreed to cover the repairs. I informed them from that point that I would also expect them to pay for the diminished value of my car as a result of the accident. They refused. I obtained a professional estimate for how much less the car is worth and they claimed that a previous road hazard incident that required some repairs to my car was the sole reason for any reduction in value. They also requested my permission to inquire with a previous insurance company which I denied but they did it anyway. Even though there was no structural damage to my car as a result of that previous incident, they claimed that there was structural damage. I tried to be reasonable and had the professional estimate adjusted down to allow for any reasonable reduction in value from those repairs. They continued to disregard the fact that my cars' value was reduced additionally by their member hitting my car resulting in several thousand dollars in repairs. I filed a complaint with the department of insurance but that did no good. They continue to refuse to pay for how much less my car is worth. Now, when I trade or sell my car, I have to eat the difference. I have tried to be fair and reasonable with Hartford but I guess they feel that cheating someone out of 8 or 9 hundred dollars is worth it to them. The facts are:Their member hit my car. My cars value is negatively affected by that incident. And Hartford denies that this is true and refuses to make me whole. Not a good customer service strategy if you ask me.

Received by mail material that as an aarp member I could phone the hartford ins.co and receive a discount on my car insurance. I switched to hartford ins.co, 1 griffin rd. N. Windsor, ct for my 2007 pt cruiser and I also added a home owner policy that gave me an additional discount. $573.75/year through may 5, 2016. No complaints at this point.in january I called them as said I was shopping around for an almost new honda crv.. Perhaps a 2013 or 2014 & wanted to know what the insurance would cost. The woman gave me an estimate of approx. Mid $40/month & said it would be cheaper than the pt crusier due to it's safety features. February 2016 I purchased a 2014 honda crv lx & had to insure both cars until I sold the pt cruiser. Called hartford in early february to give info on the 2014 honda crv lx. I received a discount & payments went from $56.80/month to $42.94/month as I had minimum car ins on the old 07 pt cruiser & regular ins on the 2014 honda crv. All is fine up to this point. Noticed as I checked my they took out $64.11 so I called. 1. I told them I sold the 07 pt cruiser & would only require insurance on the 2014 honda crv. They said I was up for renewal as of 5/6/16 which is the same day I called. Put me on hold & said the new rate was $702.52 vs the year prior it was $573.75 I complained as they told me a honda crv gets a better rate. Put me on hold again & told it was going to be $849 vs $573 this is almost a 50% increase! Note; I have no accidents & no moving violations, drive less than 6k/year and am supposedly getting an aarp discount. I complained again & asked for a supervisor who changed it again to $894/yr vs $573/yr this is a 56% increase on my car ins & I was told the 2014 honda was going to be less. Their excuse for this is that there's a rate increase for all. No time in my 50 years of driving was there this type of increase. I'm ashamed of aarp for associating themselves with the bait and switch hartford co. I want to spare others of this and ask aarp to really look into this.
My auto policy is 55 pht677342 my aarp [removed]

My premium was raised from around 1100.00 to 1600.00 a 500.00 dollar increase because I had received a ticket for going 7 miles an hour over the speed limit on an Interstate. This is the only ticket on my record. I was told the reason being was because the company thinks that if someone get a ticket then that person is most likely to get another one so the company puts me into a category of habitual offenders. This is absolutely an offensive accusation!

01/18/2016 this is the latest scam by Hartford to save money and make consumers unhappy. They begin short term disability payments without any paper documentation from doctor, only verbal. Then 7 weeks later they pick an arbitrary date that has nothing to do with your doctors recommendations and stop payments because of lack of documentation from doctor. No one is notified that they are stopping payment therefore the time it takes to catch it and obtain med. Documentation from doctor, up to 7 days, submit to Hartford and then they require 7 days to review, throw in a federal holiday and I have went a month with no short term disability payments. What ever they have to do to keep the money in their account as long as possible. No ethics, poor customer service, no attempt to pay on a timely fashion. Would go uninsured before using Hartford ever. This type of manipulation to delay payment should be illegal, but you can be sure the insurance lobby has made sure it is not.

AARP Hartford is very dishonest. On Mar.2013, I was falsely accused by person of hitting his truck, ABQ, NM, after he stalked me to my parsonage home. Neither of us were ticketed. No evidence we had an accident (e.g. no paint transfer, etc). From police, he found my insurer was AARP Hartford (H.), and filed claim with H. H. turned him down, so he filed with his insurance co. Unknown to me until Mar.2015 that I had an accident on my driving record as his claim went into secret arbitration. H. put up feeble defense, and arbitrator found in favor of him. H. paid his claim. Insurance firms love to lose these cases as they can then "justify" much higher premiums for fictional accidents (5+ more than what they pay), which they are doing to us. H. now charges us for this fictional accident. When I first found out, I emailed H. several times - no response. I then complained to NM OSI - told me I had no right to know anything about the arbitration as it was "work product". I then complained to NM AG - also refused to act, in spite of issues of H. perjury for lying to both me and OSI, outright fraud, religious hate crime, elder abuse. Auto insurance companies are private secret societies that use the police as their enforcers. Most people must drive to survive. Are you paying them too much because of your race, religion, ethnic group, political beliefs, age, gender, disabilities, job, income, where you live, orientation, etc.? While you can complain both to the federal and state governments about any other type of corporate crime, there is no federal agency which investigates insurance company frauds.