Travelers Insurance
Reviews and Complaints

My home was burglarized on June 28th 2023 and I immediately called the police to assist and enter the house. I also called the Travelers insurance company and learned Nick was my agent. He said to take pictures of the damages and list all stolen items and gave me a number to upload all the receipts and claim information to. I had to have my entire front door, frame and screen door replaced along with items missing. After months of hearing nothing I learned Nick was no longer working at travelers and they closed my claim! I then was assigned Yolanda, who now has ALL the information and pictures etc...and is also GHOSTING ME! It is now Middle January 2024 and I am still hearing nothing. when I call, Yolanda says, I'll call you shortly, that was 8 days ago.

Travelers cancelled my policy stating I have file too many claims. I was with state farms insurance when my spouse told me to join him with travelers. I had a 2012 Honda accord and my spouse had his. I changed my car in 2022 and got my own policy in August 2022 with travelers. I had a hit and run which travelers gave me only about $700. which didn’t even cover the cost, I spent way more but never asked travelers for more. I then had a nail go into my front tire when I went to wash and called travelers for road side assistance. I had a baby on board and was in a place that I didn’t feel safe. Travelers didn’t send help until 10pm that day leaving me stranded and feeling really sad. I cried! Now it’s time to renew my policy and they sent me a letter of cancellation stating I didn’t sign a driver exclusion form. I called and spoke with an agent on 08/05/23 and the agent email me the doc and told me to sign and send it back which I did. On 08/14/23 I received another letter from travelers stating that my exclusion form is incomplete. I called to find out why I was sent that letter as I already emailed the form and received a confirmation letter. The underwriter told me that the policy remains cancelled because I filed too many claims. The underwriter was counting claims on my spouse policy against me. which I find very unfair. I have to go thru the hustle of searching for another insurance and starting all over. It is really sad and mean to be treated like this. Travelers wants my money but doesn’t want me to ask for any services otherwise I face the threat of losing my coverage. Why is travelers then an insurance company? Please review.

Our claims professional, Andrew Decker is only agreeing to do a partial repair on the hail damage to our roof, gutters, soffit, fascia, skylight from a hail storm on July 3, 2023. So now we are going to be left with a mix matched roof (which is against Minnesota laws) due to only a partial repair as well as other damage from the hail storm which he refuses to acknowledge. Our contractor agrees that the shingles will not match as well as to the fact that the adjuster send out intentionally overlooked hail damage that our contractor pointed out to him. They are completely uncooperative.

I filed this claim first week in April 2023. I was assigned a claim # and a claim representative named John Potts.

He called me and I sent him pictures of the water damage. I also told him I had just had the apartment renovated and the final bill that I paid to have that done.

After that I couldnt get hold of him. He would not answer my calls. I called his supervisor and I called my agent to no avail. After a few weeks, he came to my house and looked at the damage.

While he was here he told me the claim would not be covered because it was more than two weeks old, Then, he said if I had paid so much to renovate the apartment another 5 or 6 thousand dollars shouldn't be a problem for me.

I waited a week or so and I never got anything in writing as to why the claim was not covered. He was condescending and disrespectful to me. I think some portion of my premium may contribute to his salary. I woulld like to know why he would speak to me that way.

I filed a claim for jewelry theft in my home. Travelers Indemnity LIED to me and said "ok, we will mail you a check to reimburse the items that were stolen." Two weeks pass by and I call to ask where the check was at. They said "Oh, we aren't mailing you a check because your home security system will not return our calls." I asked which home security system company they are calling and it's not even the correct company. This company is completely negligent. Kieran Gray and Amelia Graham (the manager -- who has yet to return one of my many phone calls & emails) refuse to look into the matter or assist me in any way. They are totally useless. Canceled this policy and went with a much more reliable company!

I have been assessed THREE separate UNJUST fees from Travelers. First, because I wanted to pay my premium, in full, using my credit card, rather than giving them access to my bank account, I was assessed an additional $30 fee. Second, because I was not with my previous insurance company for a period of more than 2 years, I was assessed an additional $53 fee. (I usually am forced, due to affordablility, to comparison shop for insurance, every year. And, yes, to get the most affordable rate, I usually end up changing insurance companies, yearly. I have NO claims and a clean driving record). Third, I just today received another revised Declarations document, saying I owed Travelers an additional $137, without any explanation why. I do NOT understand WHY and HOW Travelers can keep accessing me additional fees, AFTER the policy was already in place, for a certain amount. I have already filed complaints against Travelers with the Attorney General's office, the Federal Trade Commission and the Insurance Commissioner's office. I am TIRED of Travelers obviously unscrupulous, LYING tactics!

Hello,

I had water damage on July 26th, 2022. Since I have been working with Traveler's insurance, they have already changed the one adjuster who left the job and replaced with Mr. Michael Wehrle.

I have also hired a third-party insurance (Morga Elite Specialist) adjuster so he can help us with the estimate.

My home is currently unlivable due to water damage. I have reported a few accidents to Mr. Michael Wherle informing him about my old parent living with me. Mt dad fell down two times. My home is extremely unsafe since all the carpets are ripped open by the water restoration company and nails are popping out. I cannot live in this anymore.

I have reported to the insurance and there is no response. I have attached the email proof showing my emails to the insurance company. I understand that Mr. Micahel has a family emergency and taking care of the family. I am fully sympathetic to him, but the insurance company also needs to consider my situation, which is very dangerous to live in my current home.

Whatever you do, never purchase Business Owners Insurance from Travelers Insurance Company, because these con-artists will weasel out of every claim that you could possibly provide.
They are liars, cheaters, thieves, scumbags and deceivers.
They will take your premiums each and every month, but then not cover you when you need their assistance the most.
The especially worst Claims Analyst there, is Janet Trajbar, sometimes called Janet “Trash-bar” by those around her back.
This woman Janet Trajbar epitomizes everything that’s wrong with the property and liability insurance industry, especially at Travelers Insurance.
So do you yourself a favor and skip by, when Travelers Insurance name comes up when it’s time to choose an insurance policy.

We had a hot water heater break in our basement and caused water to leak everywhere. Insurance company told us to contact plumber and restoration company which we did. The plumber replaced the hot water heater and the restoration company cleaned up the water. Insurance company refused to pay the restoration company or cover any of our personal belonings.

My wife was involved in an accident where our car was totaled and she was injured, August 1,2022, and this has been the worst experience I have had from any insurance company. They have not fought for us, we have had to do our own calling, filed claim against the other insurance company, and Travelers had done NOTHING to show we are taken care of. This insurance was recommended when we purchased our home on a VA loan, and will be switching as soon as we can.

called in to change policy found out had been not covered because your company didn't input new address and state so i was not covered even though i paid you plus paid $200 for start of new period

now agent telling me i have to be treated like new customer

if this is way you treat long time customers

also you cant even get my home off policy sold it and you were notifed

Not only did they raise the premium. but to really add insult to injury they added on a $83.00 service fee (premium fee) Not only do I have to pay a yearly premium, but they are charging me tor paying the premium - tell me where can anyone find any logic to that. Insurance - legalized thievery.

I would kindly like an explanation to this premium fee and why I was charged for it and exactly what it is for. Are you charging me for paying my insurance. Do you wear a mask and carry a gun.?

I filed a claim on July 26, for my car that was totaled because of the flood damage in St Louis Mo. I haven’t been compensated for my loss, even though You have took possession of my car. There is a problem with the security request for DocuSign, you have put my landline telephone number in this security request, which cannot get text messages, I don’t have a smart phone, but even When I tried to use my daughters smart phone, your security request will not allow me to remove the landline number to put in another number. I have stated this to mr kellog several times, but he continues to send the exact same message, I have received this same email at least 6 times. If this continues I will never be compensated. I have asked to be compensated for not being able to get a rental car. Kevin Moran will only make another reservation for enterprise and hertz to no avail, because they don’t have cars. I am paying people to use their transportation. I asking you for help ASAP with this matter. Thank you

Filed a homeowners claim because a bad storm took out my roof and HVAC unit. Was told I had to pay deductable which I did and it took a month to get the money to pay my roofers then it took another month to get the money to pay my HVAC guys. Only they did not pay the full $8083 for my HVAC. Their claim was that I had to pay a deductable also for my HVAC unit therefore they only paid $6099. However they had already sent me their estimate on paper from my Travelers agent that stated they would pay $7814.43. They will not return my calls nor my emails. My agent that refused to pay out what was estimated is named Zach Pulliam. I have filed a complaint with the NC Insurance Commission to try and resolve. Never had an insurance company not pay at least what they estimated.

Back in Jan 2022 I had put in a claim cause I was parked and it was 5 am and my SUV sits high and a guy park his car behind me and it was close and blank I put a dent and my claim adjuster called me only once and didn't tell me the consequences of filing only once we spoke and was told it wouldn't hurt me well he put me a at fault and damaging my insurance driving record if he would had told me that it was filed that way I would have took time to do some one and one out of pocket with the other person now my insurance up and I have this I called him and he said yes he spoke to me once and that what I thought very rude can I be reached cause 2100 dollar where I never saw what the guy state or I was niether inform after

I had a weather related accident 06/08/22 on my way to work. I immediately filed a claim with Travelers on their website. I uploaded photos of the damage to my vehicle on the website. It took 2 days for some guy named Kevin to leave me a message to call my adjustor Eric Falen. I called Eric multiple times over the next 2 weeks. He never answers his phone, he doesn't return phone calls, and he doesn't return my multiple electronic messages. So I made several calls to Kevin and left messages because he never answers his phone. He also does not return phone calls. i left several messages for Kristen Heredia the claims manager. She also doesn't answer her phone and doesn't return calls. I finally hit "0" for operator and Leigh Hicks answered and told me I have to go see an adjustor, one will not come out to look at my vehicle. I was instructed to take my vehicle to Ray's Car Star between 1:00 and 3:00pm, the only hours available for an adjustor. I had already filed my claim with detailed info and photos. I was told Ray's Car Star would be available for me to see the adjustor 06/28/22 so I missed time from work and drove around 40 miles round trip to go there. Once there I was told they can't do anything until they get something from Travelers. Again, calling Travelers did no good because no one at Travelers answers their phones. At one point in this ordeal I was told my adjustor is out of the office for family reasons. God forbid they assign me an adjustor who is actually at work. My agent actually got back to me and made some calls then someone from Travelers said I need to upload more photos and information on an app sent via text. Why was none of this explained over the past 3 weeks? I uploaded the required photos and duplicate information and now have to wait days for someone to contact me, at which point I will have to miss more work and drive another 40 or so miles to hopefully see an adjustor. Travelers is one of the worst companies I have ever had to deal with, and the worst insurance company I have dealt with by far. I will be shopping for a new insurance company now.