Travelers Insurance
Reviews and Complaints

On Feb 1, 2019, I called to add a landlord policy to my long list of existing policies. The house we are purchasing to run as an Air Bnb is 2.1 miles from the home I live in and insure with Travelers.

Travelers refused to write me a policy for the rental home because we filed a claim last year involving our dog. My 20 yr old daughter was throwing frisbee with our dog in our back yard. Our dog ran from our yard to the empty lot next door (has been empty her entire life as she's only 2 years old) when she saw a surveyor. My daughter ran after our dog and got her immediately back in to our yard, but not before the surveyor got scared and fell over his own equipment injuring it. Our dog did not attack him, bit him, or jump on him. We filed a claim and the insurance company paid to rent the surveyor new equipment and fix the equipment that was injured.

The reason why Travelers won't write us a new policy on a house 2.1 miles away from our dog where our dog is never going to be... is because our dog is now deemed "Aggressive". I asked to speak to a manager and the manager confirmed the underwriter refused our policy and there was nothing he could do.

I told him I would be taking my home, two cars, boat, trailer, and umbrella policy else where and he didn't care.

So long Travelers...

My name is Dwight Johnson, my mailbox and my three of my neighbors mailboxes were destroyed in a vehicle accident, that involved a vehicle that was insured by your company and the other which was insured by Allstate Insurance. Now I have received emails and letters from both insurance companies denying liability for the damaged caused. This is unfortunate for all of us who were adversely affected by this vehicle accident and no one will take responsibility and replace our damaged property. Below you will find the Insurance Claims information, hopefully you will help me to resolve this issue:

Travelers
Claim IAM9249
Adj Cassidy grubb [protected]

Allstate
Adj faith Reed [protected]
Claim [protected]

Filed 1st claim ever with Travelers Home Insurance. Damage to fence gate in driveway. Back window broke and siding damage.Also an umbrella damaged the went threw window. Jeff Wienberger is my claims adjuster and told me damaged siding and window casing damage can be fixed by a power washer. Told me broken umbrella isn't broken. Low balled it so much it is pathetic. i asked for him to get there contractors to fix it and they said they don't supply the repairs to be done. Very sad thought this company was good. As i can see from other reviews and my personal experience there not very good.

Yesterday, at roughly 11:00 am I contacted travelers insurance to inquire about a reduction towards my premium. I was then prompt by the automated system to choose a category that would assist me with any concerns. As I waited, I was shortly greeted by a representative by the name pronounced Janet or Jeanette. At first, the business matter began on a professional level. However, that soon changed when I asked her a question in particular. I informed her that I was considering eliminating my spouse from my policy in an attempt to pay less weekly/monthly through my provider. She informed me on several occasions, that removing my spouse would be infeasible. I couldn't understand why, so I asked her more than once, hoping for a further explanation. Her replies were very short and unclear. For example, when I asked if my spouse could be taken off, she replied "no" with no feedback to explain as to why. I advised her that my spouse had her own means of transportation and insurance carrier, but she persist that "no" was the answer. I also asked Janet for her last name, but she refused to provide that information. Afterwards, in the middle of a blurred conversation, I was told that my premium had gone up to an additional $19.00 as a result from my change of address. That information was understanding, however it was the way and time that she delivered the information making it appear as vindictive. After realizing that my questions were not being answered, I asked to speak with her supervisor. After being placed on hold, she soon returned stating that a supervisor was unable to be reached, so another call representative would take the call. This person introduced himself as Jose last name pronounced (SO-PER-TOE) I recall. At this point, I inquired for further assistance, so I asked him for the corporate number to Travelers Insurance. He provided the information as requested, along with Janet (tte) last name. He stated that Janet's last name was McCarthy.
I do not appreciate how I was treated as a customer. Ms. McCarthy's behavior was unacceptable the opposite of customer service. Please take this written response a formal complaint against Ms. McCarthy.

Your cardholders are being given my personal telephone number as a contact number for questions regarding Travelers Insurance Companies premium charges.
Please STOP.
Call me, John F.Dolan III, John F.Dolan Agency, [protected].
Your customers are calling me from across the country totally disrupting my business.
I am not Travelers.
I am an independent one man broker.
Kindly stop immediately.I have called you to no avail.

Travelers you have enough evidence to prove condo board breached their duties and jeopardized residents health, safety and homes. Yet you continue to defend lawsuit. How many owners have to be exposed to mold before you stop defending board and unlicensed roofing contractor? How many owners have to experience power outages before you stop defending board? How much money are you willing to spend defending a board who has been violating every document that governs Association.
Board has been rigging elections for at least 5 years. Therefore their actions are not valid. With that being said why is defense attorney and Travelers ignoring evidence. I guess you are willing to spend $1, 000, 000 defending the guilty and bankrupt the working poor. As I stated to defenses attorney Travelers decision to defend case was done in bad faith. I won't stop fighting for my home and for my rights as a homeowner!

Homeowner for Illinois Condo Reform

Travelers insured driver responsibel for an accident that caused damage to 3 vehicles and a business sign. 10 months later and they still haven't paid claim. Contact at Travelers is either the biggest liar or most inept employee. She doesn't realize all of the victims talk with each other and continues to tell each of us she is waiting on info from others, when we have each provided the info they need. It is a serious game of don't pay and maybe they will go away. Had to hire my own attorney get them to do something productive. Once they started responding and my attorney backed away, they started stalling again. Unbelievably bad customer service and I wouldn't recommend them to anyone.

On 7/17/17 there was a violent windstorm here in Vegas. As a result, 35 shingles were removed. We contacted Travelers in January, after a team called Select Adjusters, came and said they could get the roof fixed at no cost to us.

So, they appraised the roof (Select Adjusters) and Travelers came out too to look at the roof. Weeks later I still had not heard anything from either company. I kept calling and calling every other week trying to find out any information.

In March I was told because Travelers refused to pay at all, we had to go to arbitration.

I kept calling and calling and nothing was settled.

Then, in April of 2018, we received a letter from Travelers, the first and only correspondence from them! This letter, which contained NO phone number or address to contact about this problem, stated that since the roof had not been repaired, they were going to not renew us!

We have never been late on our payments and this was our first claim.

If we had been contacted by them, I would have made arrangements for the 35 shingles to be put on the roof. My husband is 60 years old with two arthritic knees who cannot go up on the roof to make repairs.

We have had our dishwasher, washing machine, dryer, refrigerator, water heater, and air conditioner all go out in the last two years! And now to be told that we are to be not renewed because of an act of God, is absolutely shameful!

And how can the roof be repaired if Travelers never sent a check over for the repairs to be done?

I have spent the last three days calling for hours on end trying to get this situation straightened out. Travelers keeps referring me from one person to another. I have kept track of all phone calls. Yesterday, I was transferred to 11 different people; none of whom wanted to help me. In fact, our claims manager, (who had NEVER contacted me once) told me that he had nothing to do with policy renewal and HUNG UP ON ME.

This is the type of company you are. All you want is money; we pay and pay and never have a claim, and yet, you do this to us! Aren't we terrible to have one claim for something that was an ACT of God; and you want to cancel us over something that could be fixed for less than 1000 dollars? We would have somehow found the money if you had told us! But NO! You just decide to cancel our policy!

You may be made of money but we are not! We have no savings and I have to stand in food lines and food pantries to get food for our family! And yet we make sure we pay our bills every month! Including you!

Travelers should be ashamed of themselves! They would rather my husband go up on the roof, in his arthritic condition, and possibly be hurt or worse, than pay to have the roof fixed!

I will never use them again and I am telling anyone I meet, at the library, in the food lines, at appointments etc. to NEVER use Travelers!

Hopefully, there is a special circle in Hell for these miserly worms.

1. Agent Ken Norton, Pueblo, Co, 81005. Policy # 7154G152329, has not issued a cancellation check for the entire ranch insurance after request 2-15-2018. The insurance was cancelled January 31, 2018. He has requested for a re-issued check and I have not received any check. Account: Leonard & Jean Reis Family Trust Cancellation request 1-15-2018. Effective date 10-6-2017 Expiration Date 10-6-2018. I make regular phone calls and send emails to Ken Norton checking on the status of both my complaints without results. Ken Norton does not call me.

2. I requested an insurance quote on just the dryland, and meadow land of this same previous entire ranch/trust policy. I now own these parcels of land. I requested this quote at the same time as the cancellation request January 15, 2018. I have not received a quote on the agricultural land. I have been told its at the underwriters, & the underwriters are really behind. Why was Ken Norton able to provide a policy and insured the home on 80 acres for my sisters which was a part of the previous entire ranch/trust policy also. Explain to me how the home policy for my sisters became priority over my request and why I still haven't received a quote.

3.Travelers should be aware of the status & instability of the Barn structure and the Barn's foundation. The barn received wind damage 3-2018 and was not included in new the home policy. My sisters are now requesting Ken Norton add insurance coverage for the barn. The Barns rock foundation is collapsing. The instability is very visible on the inside with the concrete floors cracked & heaving upwards on the west side of the barn. This information is included due to the Preferential customer service and actions to date by Ken Norton in regards to insurance after the division of the ranch parcels.

Resolution
I want the refund check from the cancellation policy from Jan. 31, 2018
I want a quote on the meadowland and dryland for liability only.
I want both the check and the quote as soon as possible. I think a request of Jan. 15, 2018 should have had results by now.
I want Ken Norton to be aware all clients are important.

I called to get help with my bill and to change my card information in the system for my auto debit the representative said not to worry about it. 3 months went by and I recived a bill thru mail. I called travelers insurance to let them know about my situation and apparently the letter said that the auto debit didn't went thru because of an issue with my card and the representative said the same thing. I let her know that I had called to make the change and that the representative confirmed that they change the card information in the system. She didn't care and didn't wanted to work with me to solve my issue she said that I owed $117.08. I told her that I didn't mind paying for the 3months I owed but that I was not going to pay for the late fees because it was not fair that for a travelers insurance representative fault or fail to do it's job I was going to pay the cost. I told her When I called to make the change of bank card in my auto debit from my auto insurance and renters insurance the representative said he changed it and not to worry about it that he took care of it. She seemed not to care and told me once again my fee was $117.08. I asked to speak to a manager and she said she was going to get one and she hung up the phone. I called back and told the representative that answer my call that I was in the middle of being transferred to a manager and that the other representative hung up the phone. She said that their was no manager on duty. To me it was disappointing to know that their was no manager managing or assisting with complaints or helping employees with questions. I called back to confirm that their was no manager and Mrs.Contessa confirmed it. I told her if I could submit a complaint with her due to the first representative service and I told her I didn't get the first representative name and she helped me with it. I let her know my situation and see if she could assist me with it because the first representative didn't wanted to help me solve my issue. She went above and beyond to help me. She made me feel valued and appreciated as a customer. Unlike the other representative she made me want to close my insurance policy and take my business somewhere else. I truly and gladly appreciate mrs.Contessas help and the amazing customer service she provided. She is the reason I kept this insurance because I don't mind keeping my money and business when you have representatives like her.

Travelers Insurance is dropped the ball several times on our unemployment check not received a check in over a week and we're told it was because there was snow storms in Georgia where the check is coming from we could find nothing of the sort this is the second or third time that Travelers has lost the ball and Cassandra just seems to have excuse after excuse Meanwhile we're getting hit with overdraft fees in the bank because we have automatic withdrawals and no money coming in we've mentioned it to him there's no desire for them to help pay for that even though we feel like it's their fault and our fridge is very bare. His lunch account at school is in the negative but all we get is we understand your frustration but it's going to take at least three days just to cancel the check before we can even think about issuing a new one also it's taken over 2 months to get a surgery on a torn rotator cuff and torn bicep

I've been with travelers for so many years with a clean driving record. The sent me a cnl notice to inform me that my policy won't renew due to they no longer have a contract with my ins agent. The only option i have is to rewrite the policy. They quoted me for $577 when I'm currently paying $409. I am requesting that they honor for me to pay the same premium of $409 as it is not my fault that Travelers no longer has a contract with Astorga agency located in Simi Valley, CA and my policy is going to expire on March 1st.

After the terrible hurricane in our state, I found my car was filled with rain, both the back passenger door and the floor. Since it had never had water in it before I filed a claim. I tried to take my car to Ed Morse for testing and service, but due to a issue with the payment from Travelers the work was not done at Ed Morse. I was asked by the Traverler's local rep at Caliber Collision to bring my car there. I did and this was a mistake, according to Caliber Collision, they were told by Travelers to dry out and clean the carpet and blow out the tracks on the sunroof. When I got the car back, it still smelled wet and not deodorized two days later. Long story short, it rained last night almost four inches and the entire back of the car was in two inches of water. I called Traveler's and I was told it was my problem, as this was regular maintenance. I called Caliber Collision and spoke to Miguel Mercado, who promptly told me, I would have to PAY to get his shop to even look at the car! Traveler's please stop sending/referring your clients to this provider if they can not offer a guarantee on their work. I will not take my car back to receive even worst repairs or evaluation and have to pay for it. I will take it somewhere else. My work order at Caliber is [protected]. And the supervisor who I spoke to today regarding the claim acted as if I want Traveler to pay for my regular maintenance work, which insulted me. I can pay for my own repair work! My issue is Traveler's is the one who referred/sent me to this provider who could not fix it correctly the first time around. And I do not believe the sunroof could have gotten blocked up again within 90 day? Caliber did not figure out the issue correctly the first time. I do appreciate Traveler's assistance after the hurricane but am not pleased with the workmanship provided to me by this company and their not standing behind their work.

Date 1/12/2018
[protected]
This is ridiculous... i had to get my vehicle towed... after half an hour (ETA was originally 15 minutes) the tow guy calls and says that he was contacted about a hitch to get me unstuck... I clearly stated that i needed a tow, it was fairly obvious from the location address and the destination address that were provided. Why would i state that i needed a FLATBED and a destination address if all i needed was a hitch? So the guy (already late) states he would be there in "20 minutes". After waiting another HOUR i called the roadside service number again and i was told that my tow was cancelled because they were "afraid" they would damage my vehicle. Why was i not informed this was cancelled instead of making me wait so long? This is ridiculous, neither the tow guy OR the Travelers representative ever called to say i was waiting for NOTHING. I called again and had to start the process AGAIN, re instate my information, location and destination address... The new tow guy calls and says he would be there in ANOTHER 45 MINUTES because he was stuck in traffic in LA. To add insult to injury i get a text on my phone saying the official ETA would be ONE HOUR... Unbelievable

I have been in my house for approximately 1 year and 6 months. I noticed some water damage in the basement. I called Travelers Insurance Company & spoke with a claims adjuster. He said will have someone come out And take a look. It took 3 weeks for someone to come out. After waiting 3 weeks, I called & the adjuster said, they will not cover the claim because of the duration of the leak.

I don't if is a company policy from billing department, but I never have encountered a situation where after been working so hard for one of your clients, overhead and profits been denied, for made up arguments, billing being change without an agreement, o&p being denied only because I didn't discussed with the adjusters, I was hired by home owner, not by the adjusters, i never have to discuse overhead and profits with a adjuster, the home owner is demanding I get paid for my service's, and warranties, if this is not resolve this is going to a lawsuit for sure not only for what is owe but for legal cost, it is texas law for insurance to pay o&p when a contractor is needed and hired, the claim number is H5B7924, insured Godfrey Dsousa date of loss 06/01/2017, address 8608sterling trace circle fort worth Texas 76244. Denying the pay Sup, John shrasnf [protected]. I have invested my time worrk aznd money and dealing with a very imcompetent adjuster, i am advising clients to hire a PA instead of dealing with yours adjusters witch means been cheated and rob. I am claiming the remains balance of $29k plus John is paying the remaining balance of $21k, 5k instead 12k plus..

Dear California Insurance Commission,
On March 19, 2016, I had a premises slip and fall at 3308 Arden Way, Sacramento CA., 95825 (Arden Way, LLC and Arden Way No. 2, LLC) after shopping at the Dollar Tree. This property is owned by McLaughlin Company. The accident happened at about 1:00 pm and was caused by the cosmetic landscape monument which blocked both the full exit and entrance of my passenger right side door. The ambulance was called and I was taken to Dignity Health mercy Hospital on J. Street. The emergency doctor temporary secured my leg in a split cast and told me I urgently needed to see an orthopedic for surgery in 4-5 days.
On March 20, 2016 I contacted property Manager Tom O’Neil by voicemail at 10:27 am and then followed up with another call on Monday march 2, to file insurance compliant.
On April 5, 2016 Dr. Gavin Ripp located at (St George Medical Center 6620 Coyle Avenue, Suite 202 Carmichael, CA [protected]) performed surgery on my right ankle at Dignity Health San Juan which resulted in a rod, 2 nails, 2 screws, nerve damage because now my ankle shakes uncontrollably and permanent scaring. I understand-under the insurance guidelines this is considered a hard break.
What disturbs me is the Property Manager Tom O’Neil has never contacted me after filing a complaint to sympathize with my accident on their property; neither has the owner of McLaughlin Company. I was told they didn’t do it because they were afraid of being sued.
On April 1, 2016, at 2:45 pm PST, Brooke Michanczyk Claim Professional from Travelers Property Casualty Company of America Insurance finally contacted me for my complaint. She said she would investigate it and get back to me. She gave me a claim number of E5Q3135.
On April 4, I emailed her pictures of where the accident took place. She replied on April 5, 2016 by email while I was having my surgery and said my claim had been forwarded to The Claim Handler’s contact information:
Joe Chu
Phone: [protected]
Email: [protected]@travelers.com
Since I had not heard from Joe Chu as of as of Monday April 11, 2016, I contacted him on Wednesday April 13. After greeting him I offered to send my medical expenses, and pictures. He said it was okay until I started to advocate my case.
My violation: Joe Chu had already pre-judged my case based on my pictures and had already concluded prior to me calling the property owner McLaughlin was not liable or at fault because he is under compliance with Sacramento County codes in having the decorated, cosmetic landscape monuments.
My response to Joe Chu: Codes change every year. One will not know of a noncompliance issue until a tragic accident or critical accident occurs and is reported to the county inspectors and code enforcement which brings about a change in codes. Bumpers and traffic lights are not implemented until several deaths have occurred and residents then petition for safety regulations.
Discrimination: Joe Chu told me if I was handicap and had slipped and fell then they would be liable. I should not have to identify myself as handicap to be compensated for an accident that clearly created a condition of hazard and endangerment by their cosmetic, decoration landscape monument. This is clearly discrimination.
My Violation: Joe Chu did not take the time to properly investigate my case. When I gave him my response, he became very angry, upset and told me there was no further need to send in my medical records because was making a decision and was denying my claim on April 13.
A denial letter was mailed indicating their investigation indicates our insured took reasonable care to inspect and maintain the premises. My response to this is: maintaining and cleaning the property is totally different from creating a condition of hazard. Again, one will not know a condition of hazard is created until an accident happens and is reported. Their conclusion is there is no apparent defect or issue in the loss area. My response is: there is no apparent defect or issue in the loss area when road bumps and traffic light are implemented. It’s implemented due to several deaths taking place and or critical injuries. Their conclusion is: The conditions are open and oblivious. It appears the proximate cause is due to your inattention: My response: inattention means my negligence. It is not my negligence you chose to put a decorative, cosmetic landscape monument that evidently took up the full entrance of the front right passenger door without giving full clearance to exit or enter the vehicle properly as the other designed parking spaces.
My total medical expenses from ER and my surgery is $66, 964.02 (Admission No. [protected] bill amount $11, 056.00 and Admission No. [protected] bill amount $55, 908.02, verify with [protected]). For me to accumulate these expensive medical charges a serious condition of hazard had to be created and it was not my inattention negligence. If the cosmetic decoration landscape monument was not there in my path and area to clearly walk I would not have severely broken my ankle. It its clear evidence the cosmetic curbs and its very limited space to step or walk to enter the passenger side of the car caused the severe break in my ankle.
In conclusion, if I’m not properly compensated for my injuries, loos of work, emotional pain and suffering, I’m taking my case to the Supreme Court, I will rally financial support from all forms of social media. I will send this letter to every online Newspaper to expose the insurance corruption in wrongfully protecting commercial properties under code compliance's. I’m sure someone wants a story to build their credits on. My argument is a person can have a slip and fall on a residential property and sue to be compensated, but a person can slip on a commercial property and not be compensated because the property is protected by compliance code. This raises a series of questions and unethical insurance practices.

Sincerely,

Mrs. Alaina P. Mensah
[protected]

February 2016, I requested through my broker to have my personal property coverage reduced as I am unable to pay the premium cost.

It is now April 2, 2016 and it has not been dealt with. My broker assured me it was changed on February 18, 2016.

The fact Travelers has not released it is making me very nervous. If I had to submit a claim, how long would that take.

I contacted my broker on Friday, April 1, 2016 and he had not heard back from Travelers.

This certainly reveals bad customer service from this company and perhaps I should be looking for a new one.

New insurance with them (car/home/umbrella) 11/10/15 to be effective 11/25/15, There were errors on the email verification and I contacted them twice by phone to correct. I later received a statement charging me for CHANGING the policy -- I phoned them again and advised I DID NOT CHANGE THE POLICY - they made errors. After dealing with the rude, nasty unprofessional agent - I told her to CANCEL all 3 POLICIES and followed up with a fax confirming the cancellation. They billed my mortgage company for payment on 11/15/15 (not 25th) and were paid on 11/17/15. They did send my mortgage company a letter of cancellation for the homeowners stating that underwriting did not approve it! As of this date (1/6/16) they have not refunded the mortgage company. Worse company ever -

People, stay away from the company www.travelers.com. I was scammed and now I couldn’t get my money back from these jerks. I paid for the insurance, but these jerks provided tons of forms and told to fill them all. After that I waited 4 days and no one provided any info about further steps and insurance. I waited and waited, but still nothing. I have no idea what to do now, ‘coz they have my personal info. Please, post comments.