Budget Insurance Company South Africa’s earns a 2.3-star rating from 3 reviews, showing that the majority of policyholders are somewhat dissatisfied with their coverage and service.
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extended mechanical warranty
POLICY NO: TAE 2001920
We bought the 24 months extended mechanical warranty on the 7th September 2017. The policy start date was 30 October 2017 and ended on the 30 October 2019.
On the 29th October 2019 the engine malfunction light came on. I took the car to Ford in Bruma who requested my car get booked in the next day so full diagnostics can be run. By 1.11pm the report indicated the problems. Even though my car was covered till midnight of the 30th October 2019, my claim is not being honoured by Innovation Group underwritten by Budget Insurance.
It is very deceitful of Budget / Innovation to treat clients in this manner.
Regards
W.B Moodley
Budget Insurance Company South Africa — Extended Mechanical Warranty
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POLICY NO: TAE 2001920
We bought the 24 months extended mechanical warranty on the 7th September 2017. The policy start date was 30 October 2017 and ended on the 30 October 2019.
On the 29th October 2019 the engine malfunction light came on. I took the car to Ford in Bruma who requested my car get booked in the next day so full diagnostics can be run. By 1.11pm the report indicated the problems. Even though my car was covered till midnight of the 30th October 2019, my claim is not being honoured by Innovation Group underwritten by Budget Insurance.
It is very deceitful of Budget / Innovation to treat clients in this manner.
Regards
W.B Moodley
Poor Service, slow to pay Claim Out
5 jun 2011 came home to a burst geyser, after numerous phone calls and follow up on myside trying to claim for water damaged items from my household policy with budget insurance, and after been told to keep evidence of food been damaged by boiling water from the geyser, which I did for 2 weeks, until I was forced to throw away the rotting, smelling food as no assesor bothered to come out to inspect from budget insurance.
Eventualy kagiso mogale from budget insurance said to me on 23 june 2011 they would pay me out, it would take 3 working days for the money to appear in my account. (all phone calls are recorded, so they have this on record!)
13 working days later, no response to my numerous e-mails, asking what the delay is and guess what, no curtsy call of apology from budget insurance (again!)
This is the service you receive after paying 7 years of instalments!
How long do I have to wait?
How much more money and time do I spend chasing them?
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent an inquiry on the 28th September for a quote, it's been over a month and now you want to contact me! Clearly you guys don't need the business! If this is how long you leave a potential client I can only imagine how bad the turn around time is for dealing with your existing clients!
No Thank you, don't bother! I want nothing to do with such an incompetent insurance company!
Please stay away from Budget Insurance
If any happens to your car, home or house they are full of stories and do not pay out.
They will say its wear and tear or age and they are not responsible even if your geyser bursts. They will say its maintenance and your responsibility.
Stay away from them
Good Morning. I am highly disappointed by bugdet insurance. 29july 2015 my polo TSI was involved in an accident and i made a claim that was giving mr a big headache which eventually a certain amount was paid and i was not certified. During that period i had to continue paying webank since the car was written off and there was and outstanding balance of R42000.00 that i had to pay though budget took my car. I made an arrangement with the bank on how to continue the payment as a monthly debit order.
In may 2016 i received a call from budget that they will be continuing the investigation and they promised me that they will recover all my money as soon as everything falls into place.
In August 2016 west bank did debit, i was so happy because i really don't have this money and they have been debiting since 2015 September.
In October 2016 i received c an email from vw financial services which was a settlement letter requested by budget so that they pay and get certificate of the car. This made me understand why wesbank stopped debiting from me.
Unfortunately when i call budget to enquire about this information it was dinied. I was even told there are are different system @budget insurance and they never requested any settlement letter. I have been in contact with louis mayer most of the time telephonically and via email .
My number [protected].
Now i am getting sms and emails that are telling my i am blacklisted because of this
My Car got stolen in July 2016. First question they asked me... "Is it paid off?" as soon as I said yes I got the run around. Appointed an Investigator spent 2 weeks phoning work colleges, family, friends and estate staff. Then repudiated my clam "Risk" - my vehicle got stolen from a shopping center car park around 6pm - how is that unacceptable risk!
They pick on the small guy - that is why the first question they ask is "Is it paid off?"
DO NOT INSURE WITH BUDGET
DO NOT INSURE WITH BUDGET
DO NOT INSURE WITH BUDGET
My husband and I are sitting with no phones since Saturday, We have done what we had to do blocked the devised and reported the case to SAP and when i followed today they telling me they want pop for the devices since our policies are not 3 months old ... HOW DID THEY INSURE THE DEVICES WITHOUT POPS IF THEY ARE IMPORTANT ? THIS WAS NEVER SAID TO ME WHEN WE BOUGHT THEIR PRODUCTS AND WAS TOLD CLAIMS GET FINALIZED WITHIN 48 TO 72 HOURS AND ITS MY 3RD DAY AND THEY STILL TELLING ME STORIES ... I CURSE THE DAY I CANCELLED MY PREVIOUS INSURANCE AND BUYING THIS PRODUCT ...
PASOP ! Moenie enige iets by hulle verseker nie, jy kan hulle nie vertrou nie. Ek het my selfoon apart verseker juis oor dit so duur foon is en toe word hy gesteel uit my voertuig uit. Toe wil BUDGET vir my vertel hulle gee my net R500.00 na my bybetaling van R950.00. En die foon is apart vir R8000.00 versekerd. Ek kan nie glo hulle doen dit aan my nie. In my polis staan wel dat enige "specified and unspecified goods stolen from a locked vehicle cabin net R1500.00 gaan uitbetaal maar onder my portable specified goods staan dit ook dat my foon vir "stolen" gedek is nou wonder hoekom sal hulle nou 2x verskillende stories op jou polis sit. Is dit dalk om jou te ###? Steel bly steel of dit nou uit die kar gesteel is of uit jou handsak dti bly steel.
My vehicle is covered by budget insurance. In January I was driving between Ixopo and donybroek and my car got damage by the hail I reported to budget. I was then told to send the car to one of the repair center in pietermaritzburg. They fixed some of the dents leaving some that are in the condensor and one of the assessor claim that those dents were not caused by hail. I am paying this insurance every month but they can not fiX minor dent in my car
After 6 weeks I still did not have my car
I was in a car accident - end of May.I was sceptical about the 3rd party panel shopworkshop my car was sent to - curtousy cars available.I then upgraded to have a rental car. AT AN INCREASED FEE. After 2 weeks I was told that I only qualified for this car for 2 weeks. The workshop haven't finished with my car yet as additional damages were reported weekly. I was extremely upset-should have been picked up during the initial assessment. My rental car option was extended. After 6 weeks I still did not have my car. I finally received it on 29 July! I received a letter informing me that budget is INCREASING THEIR FEES ACROSS THE BOARD! Approx 1 month later I had to take my car back as the one wheel was pointing outwards. clamps around the stabaliser bar also came loose. I was told that a bolt check was never done> This is unacceptable! the past week i had to take my car in. diagnosis? I lost a bolt and the same clamps are loose yet again! I have never has this problem only since the work on the car was done. I recently moved - YET ANOTHER INCREASE! I was informed that there is some additional damage that need to be repaired now. I am considering consumer expert help!
I was involved in a car accident, not my fault, the other person is insured by Budget. I, having no insurance, (yes, stupid I know, live and learn) am making a third party claim against Budget. The only communication I have received from them was to send various documents. I have called them numerous times, the person who is supposed to be dealing with my claim (Lindiwe) is never there, or never available. Whoever I wind up speaking to, constantly tells me someone is in the client's policy, and they therefore cannot help me. They also tell me the client's claim is not finalised, and therefore there's nothing they can do about my claim. Information about their client's claim is confidential, so I'm stuck 4 weeks later, with no information whatsoever about my third party claim. How long can it take to finalise their client's claim? It was a motor-vehicle accident, in the middle of the day, with witnesses, 2 cars involved, no serious injuries. What can be so difficult that it's taking you 4 weeks? I want it sorted out, I need to know what my options here are, if you're rejecting your clients claim, I need to start civil proceedings, so please, can we pick up the pace?
Is Budget Insurance Company South Africa Legit?
Budget Insurance Company South Africa earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Budget Insurance Company South Africa. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Budgetinsurance.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Budgetinsurance.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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Overview of Budget Insurance Company South Africa complaint handling
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Budget Insurance Company South Africa Contacts
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Budget Insurance Company South Africa phone numbers+27 861 600 120+27 861 600 120Click up if you have successfully reached Budget Insurance Company South Africa by calling +27 861 600 120 phone number 1 1 users reported that they have successfully reached Budget Insurance Company South Africa by calling +27 861 600 120 phone number Click down if you have unsuccessfully reached Budget Insurance Company South Africa by calling +27 861 600 120 phone number 0 0 users reported that they have UNsuccessfully reached Budget Insurance Company South Africa by calling +27 861 600 120 phone number100%Confidence scoreSales & Support+27 860 109 059+27 860 109 059Click up if you have successfully reached Budget Insurance Company South Africa by calling +27 860 109 059 phone number 1 1 users reported that they have successfully reached Budget Insurance Company South Africa by calling +27 860 109 059 phone number Click down if you have unsuccessfully reached Budget Insurance Company South Africa by calling +27 860 109 059 phone number 0 0 users reported that they have UNsuccessfully reached Budget Insurance Company South Africa by calling +27 860 109 059 phone number100%Confidence scoreComplaints Resolution+27 860 104 211+27 860 104 211Click up if you have successfully reached Budget Insurance Company South Africa by calling +27 860 104 211 phone number 1 1 users reported that they have successfully reached Budget Insurance Company South Africa by calling +27 860 104 211 phone number Click down if you have unsuccessfully reached Budget Insurance Company South Africa by calling +27 860 104 211 phone number 0 0 users reported that they have UNsuccessfully reached Budget Insurance Company South Africa by calling +27 860 104 211 phone number100%Confidence scoreEmergency Assistance
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Budget Insurance Company South Africa emailsonlinesupport@budgetins.co.za100%Confidence score: 100%Support
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Budget Insurance Company South Africa addressAuto & General Park 1 Telesure Lane, Riverglen, Dainfern, 2191, South Africa
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Budget Insurance Company South Africa social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Budget Insurance Company South Africa contacts
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