Sentry Insurance A Mutual Company
Reviews and Complaints

3rd Party Auto Ins Claim Denial :

Their adjuster Kevin Rheingruber Kevin.rheingruber@sentry.com denied our claim 97A387863 based on his prejudice against women and race.

He completely ignored the police report and driver at fault (his client) interview thru a police bodycam.

Police Report: https://www.dropbox.com/s/guirmqfi2pudg4s/FlagPD_p1900163.pdf?dl=0

Police Bodycam:
https://www.dropbox.com/s/g7v5qiw9ptxtwbv/Sgt.%20James.mp4?dl=0

I was injured on the job, I have yet to receive adequate treatment for my injuries.
They have tried twice now to delay treatment. With no explanation from my adjuster at all. When I asked about it she simply replied "I'm not going to get into this with you" I asked to speak to her supervisor and he was no further help. He said he will not change my adjuster even though it's obvious that she cares none st all about my healthcare. I am at the mercy of this company and they are shady at best. I can barely move around at all due to the pain I am in. I have asked to be connected with further up admin individuals and was told no good bye by Matt. If this is how the director looks at injured people how can I expect proper care at all from this company. Their doctor lifted certain restrictions and had prescriptions filled before even examining me. People do not matter to sentry st all. Only the companies matter, I personally work for a 100% employee owned company, so I should mean just as much. I need someone from higher up to contact me regarding this issue. All healthcare should come first. The Dr they sent me too was angry with me from the beginning because he had to see me. I recieved a phone call from a woman on an Ohio cell phone 14 hours before my appointment( people are supposed to give 24 hr notice) to tell me I have an appointment at a later date( delaying my healthcare) when i mentioned having an appointment in the morning the woman had no clue what i was talking about and informed me to ask my adjuster, who happened to be ignoring me at the time. I have requested to see another doctor who may actually pay attention to me and not just the insurance company, hopefully one that takes there oath seriously. I was told i could work light duty with a back brace but wasn't given a brace at all. My next complaint is with the medical board and the better business bureau.

Dear Complaints Department,

I want to complaint about my difficulty in assessing my claims and getting my hospital bills paid after an accident I had in Colorado when I was on holiday. I was sent to the hospital immediately and was told to come back when I felt any further pain since I was 10 months pregnant when the incident happened. After a couple of days I had some back pain and decided to visit the hospital again for further checks.

Now the agent am dealing with is refusing to consider my second visit because he doesn't think I visited the second time or for whatever reason because of the accident. I live in the UK and the bills that was accrued have been going through the mail to my address in the US but the offer the agent is making may not even pay for all the bills and even compensate me for my personal injuries. I think that I may be forced to seek a legal representation in the US because as a pregnant woman who had that accident I should not be going through that stress to claim my personal injury as well as get my bills paid. I am escalating this issue to get it resolved as soon as possible. I had the accident in August, 2017 and I think the agent is not been helpful in resolving the issues to be able to settle the issue.

Please find below some email exchanged with the agent and hope this is settled as soon as possible. As an insurance company you have all the logistics to double check about my second visit and arrange for all bills to be paid including my personal injury claims.

Thanks and counting on your cooperation
Asantewaa Twum Boafo

On Wed, 15/8/18, Rheingruber Kevin wrote:

> From: Rheingruber Kevin
> Subject: RE: 97A168720
> To: "dorcas twum- boafo"
> Date: Wednesday, 15 August, 2018, 23:49
> Ms. Twum,
>
> The offer still has not changed. You have
> submitted no records showing the second visit was related to
> the claim. If you choose to accept our offer we will send a
> release, but we will not be increasing our previous offer
> without records submitted by you for review.
>
> Kevin Rheingruber
> Claims Representative II | Non Standard Auto
> [protected] ext 8607063 | Fax [protected]
> kevin.[protected]@sentry.com
>
> Sentry Insurance a Mutual
> Company
>
>
>
> -----Original Message-----
> From: dorcas twum- boafo
> Sent: Wednesday, August 15, 2018 6:58 AM
> To: Rheingruber Kevin
> Subject: 97A168720
>
> Dear Kevin,
>
> Its been a while since I heard from you
> concerning the bills to be paid and my personal injury
> claims. I am touching base to know what is happening. I have
> still not received a reply from the last email I sent.
> Please let me know what you are doing about my bills.
>
> Thanks
>
> Asantewaa Twum
>

Those looking for Term life insurance beware of Sentry! I don't have enough time to write all of the reasons why, but let's just say that they are really nice when their selling their policies, but after that forget about it. You'll NEVER be able to get ahold of your agent... And if you have to change anything on your policy, you'll grow old and die before you can get any service!
I am surrendering my policy... I can't stand the way they treat their customers.

Shame on you Sentry! Shame all over and around you MARK HACKLE (President, Sentry Life Insurance Company!

Sentry Insurance insured hit our van with semi causing 12, 000 damage and 7, 000 other damages and injuries. Offer 3040 to settle 12, 000 claim and 500 to settle 7, 000 claim. They make up amounts with absolutely nothing to back up what they are saying. I have asked for documentation for every excuse they come up with to not pay a fair settlement and they refuse to give it to me. They definitely operate under bad faith procedures and unfair settlement practices. They do not answer phones and when I asked to speak with their lawyer, they say they dont have one. I research their company to find class action lawsuits and other unfair business practices. After they offered the embarrassing settlement and took rental away because they say they can leaving us with no vehicle, they had the gall to send letter telling us to send them a key and title. They are a real piece of work. I would be so embarrassed and ashamed to admit I had any association with Sentry Insurance.

Had a truck driver back into my truck at a truck stop in Wisconsin on April 28th. The drivers insurance is with Sentry Select Ins., I have not been contacted by the claim adjuster, almost been ten days now. I hope this is not pair for the course with all the claims that they receive. My semi is my only source of income, sure hope they get on the ball.