Squaremouth
Reviews and Complaints

If you are seeking peace of mind for your upcoming trip, Squaremouth emerges as a reliable choice for travel insurance needs. With a user-friendly platform and a wide array of options from the best providers, Squaremouth ensures that you can easily compare and select the best policy tailored to your specific requirements. Customers have praised the platform for its efficiency, transparency, and excellent customer service. Whether you are a frequent traveler or planning a special trip, Squaremouth's industry-leading comparison engine, enriched by positive customer reviews, guarantees a seamless experience in finding the right coverage for your journey.

So, I was feeling pretty sick before my flight and had to cancel my airline ticket. Luckily, the airline gave me a full refund, but when I went to TIN LEG for a refund too, they refused to credit my credit card. They said my 14 day free cancellation had expired, but I told them that wasn't fair because my flight hadn't even left yet and I wasn't even on it. It felt like they were stealing my money, you know? They weren't insuring anything and getting paid for nothing, while I was left with nothing. It's important to beware of this company and their policies.

I gotta say, I'm a big fan of Squaremouth. Whenever I'm planning a trip, I always make sure to check out their website for travel insurance. I used to buy insurance through Expedia, but the prices were always so dang high. Squaremouth, on the other hand, consistently offers me the lowest prices around. And let's be real, if you're like me and have to cancel a trip last minute for medical reasons, having insurance is basically a must-have.

Now, I haven't actually had to cancel a trip yet (knock on wood), so I can't speak to whether or not Squaremouth pays out. But I can tell you that their prices are unbeatable. And honestly, that's what matters most to me. I don't want to spend a ton of money on insurance if I don't have to. Plus, their website is super easy to use and they offer a ton of different plans to choose from.

Overall, I'd definitely recommend Squaremouth to anyone looking for travel insurance. They're affordable, reliable, and just plain easy to work with. So if you're planning a trip anytime soon, be sure to check them out!

I gotta say, I had a pretty rough experience with Squaremouth. I mean, I get it, travel insurance is a tricky business. But when I bought a policy and then couldn't go on my trip, I was pretty disappointed to find out that I wouldn't be getting a refund. Instead, they gave me a credit that I had to use within a year. And let me tell you, that credit was a pain in the butt to use.

First of all, if my new trip was cheaper than my original trip, I couldn't get the remaining funds back. Nope, I was stuck with that credit and couldn't use it towards anything else. And even if my new trip was more expensive, I still couldn't use the rest of my credit towards a new policy. It was a one and done deal.

Honestly, I feel like I got scammed. I mean, I get that they have to have some kind of policy in place, but this just seems like a way to make money off of people who can't go on their trips. I wouldn't recommend Squaremouth to anyone. Save yourself the headache and find a different travel insurance provider.

I was trying to buy a policy for my upcoming trip and when I clicked the submit button, there was an error on their end. They said someone would call me back, but nobody ever did. I tried calling their customer service number to see what was going on, but nobody answered. I tried several more times, but still no luck. If I can't even get through to them to buy a policy, I can only imagine how difficult it would be to reach them in an emergency. I ended up going with a different company that answered my call on the first try. It's a shame because I had heard good things about Squaremouth, but my experience was not a good one. I hope they can improve their customer service in the future.

Squaremouth is not a reliable website to purchase travel insurance from. They offer AXA insurance, which has a low rating of 1.1 on trust pilot. I understand why this is the case. AXA insurance is attempting to pay me only $600 for a verified loss of $1800, without providing any explanation. It is clear that they are attempting to deceive me. I am not sure what a square mouth is, but it does not appear to be truthful. I strongly advise against using this website. I should have conducted more research on Squaremouth, as they have a terrible reputation. They have given AXA a rating of 4.4, which is impossible to believe. I cannot share my policy for privacy reasons, but my policy number is ***.

I gotta say, Squaremouth.com is the real deal when it comes to travel insurance. I didn't even have to file a claim, but the process of purchasing and comparing policies was so easy, it made me feel like a travel insurance pro. And let me tell you, I am not a tech-savvy person at all. But Squaremouth's website was so user-friendly, even I could navigate it without any trouble.

I did have a bit of a concern about a pre-existing condition, so I decided to call their customer service line to get some clarification. The representative I spoke with was super helpful and knowledgeable. They informed me that my condition was outside of the look-back period, which meant I could save a few bucks on my policy. And let me tell you, every penny counts when you're traveling on a budget.

Now, I did notice that Squaremouth had some negative reviews on SiteJabber. But honestly, I think those reviews are just a bunch of hooey. Some people seem to have personal issues with the CEO or something, but that has nothing to do with the quality of the service they provide. My experience with Squaremouth was a solid 5 out of 5, and I felt compelled to share that with the world.

It's funny how we tend to focus on negative experiences and forget about the positive ones. But I'm here to tell you, Squaremouth is a company that deserves some serious recognition for their excellent service. So if you're in the market for travel insurance, do yourself a favor and check them out. You won't regret it.

I gotta say, I bought a policy from Squaremouth for a trip that was supposed to happen over a year from now. I paid around $1,200 for a 13-month term. But, life happens, you know? And I had to cancel my trip only four months into my coverage. So, I called the company to cancel my policy and they told me that I wouldn't get any credit for the unused nine months of my policy. I mean, I get that they're entitled to the pro-rata portion for the four months of coverage they provided, but it just doesn't seem right to keep the rest of my premium when there's no coverage at all. They never told me about this when I bought the policy, and if I had known, I would have never bought it from them. It's just not fair to charge me for something I'm not getting. And to make matters worse, the policy they gave me didn't even mention this cancellation provision. It's like they're trying to be sneaky and take advantage of people. So, if you're thinking about buying from Squaremouth, be careful and watch out for these hidden and unfair premium practices.

I recently had an experience with Squaremouth that left me feeling frustrated and disappointed. I had purchased Nationwide travel insurance for a trip and unfortunately had to file a claim due to unforeseen circumstances. However, after waiting for over a month, I still had not received any response from Nationwide.

Desperate for assistance, I decided to call Squaremouth and see if they could help me with my claim. I spoke to a representative named Venus L. who unfortunately was not very helpful. When I asked about Squaremouth's Zero Complaint Guarantee, she told me that they did not offer such a guarantee. This was confusing to me, as I had read on their website that every policy purchased through Squaremouth comes with this guarantee.

When I brought this up to Venus, she simply repeated that they did not offer the guarantee and that there was no manager available for me to speak with. I was left feeling frustrated and unsure of what to do next.

After some further research, I decided to call Squaremouth back and try again. However, I was put on hold for a long time and eventually disconnected when I asked to speak to someone from the Zero Complaint Guarantee team.

Overall, my experience with Squaremouth was not a positive one. While I appreciate that they offer travel insurance policies from reputable providers, I was disappointed by the lack of assistance and support I received when I needed it most. I hope that they will work to improve their customer service in the future, as it can make all the difference in a stressful situation like filing a travel insurance claim.

I've used Squaremouth twice now, and I have mixed feelings about their service. They act as an insurance broker, which means they recommend or suggest insurance providers like Seven Corners or Trawick. However, the entire travel insurance industry is very understaffed as of this writing in June 2022. It can take a long time to get a response from anyone, think 4-8 weeks, if you have to file a claim. Squaremouth will take your money right away to insure your trip, so make sure you go with a reputable company that has been around and has a lot of insurance writing under their belt.

I would also recommend checking the Better Business Bureau (BBB) to see how many complaints they have. Providers still respond to these complaints because they have to. The Trawick policy I used for my first trip was not used, so I can't intelligently speak on how good they are, except that they seem heavily used and reputable.

The second policy I bought was from Seven Corners. I do believe this was a legit company, but it took a long time for them to actually get to my complaint and respond to it. I had to file with the BBB after almost 4 weeks, and then they started responding promptly. I did get paid out on a CFAR (cancel for any reason) for 75% of my trip, but you have to fill out the appropriate paperwork and take the time to get details on everything, including whether you got a credit for your cancellation or not.

I would not use Squaremouth again only because of the time it took to deal with everything. They didn't even add my policy to my account with them, so I have been unable to rate this company either. Expect extended hold times when dealing with Squaremouth. I will likely use another intermediary for future purchases because of this.

If you want someone who will provide service *aftertaking your money on day 1, I would look elsewhere. However, if you're willing to deal with the potential wait times and paperwork, Squaremouth can be a good option for finding reputable insurance providers. Thanks for reading, and happy travels!

I gotta say, I had a pretty rough experience with Squaremouth. Don't get me wrong, I'm not saying the policy itself was bad, but the whole process of buying it was a total nightmare. Let me explain.

So, I was planning this big overseas trip and I wanted to make sure I had all my bases covered. I found this policy on the Squaremouth website that seemed to have everything I needed - cancellation, delay, all that good stuff. It was under the name of John Hancock Insurance, which I recognized as a pretty reputable company, so I figured I was in good hands.

But then things started to get weird. When I went to file a claim, I found out that the actual insurance company was American Modern Insurance Group. Okay, fine, I thought, as long as they cover what I need. But then I found out that the claims were actually being processed by a company called Seven Corners. And to make matters worse, when I tried to get some answers about my policy, I was bounced around between different departments and had to deal with all kinds of confusing brand names.

Long story short, my claim got denied and I had to jump through all kinds of hoops just to get a straight answer about why. It turns out that the policy I bought didn't actually cover the situation I was in, even though it was advertised as having cancellation and delay coverage. And to top it all off, I had no idea that I was dealing with multiple companies until it was too late.

Look, I'm not trying to say that Squaremouth is a scam or anything like that. But I do feel like I was misled and cheated out of my money. If I had known from the beginning that I was dealing with all these different companies, I would have thought twice about buying this policy. And the fact that I had to fight tooth and nail just to get a straight answer about my coverage is pretty frustrating.

So, if you're thinking about buying a policy from Squaremouth, just be aware that it might not be as straightforward as it seems. Make sure you read all the fine print and ask lots of questions before you commit. And don't be surprised if you end up dealing with multiple companies along the way.

I gotta say, I was a bit skeptical about using Squaremouth for my travel insurance needs. But boy, was I pleasantly surprised! The website was super easy to navigate and I was able to find the perfect plan for my trip in no time.

Now, I ain't no grammar expert or nothin', but I did notice a couple of spelling errors here and there. But hey, nobody's perfect, right? And honestly, it didn't affect my experience at all.

One thing I really appreciated about Squaremouth was their transparency. They laid out all the details of each plan in a clear and concise way, so I knew exactly what I was getting. And when I had a question, their customer service team was quick to respond and super helpful.

I also gotta give a shoutout to their cancellation policy. I had to cancel my trip last minute due to unforeseen circumstances, and Squaremouth made the process so easy and stress-free. They refunded my money promptly and without any hassle.

Now, I know some folks might be hesitant to use Squaremouth because of some rumors floating around about the owner, Chris Harvey. But let me tell you, I did my research and found out that those rumors are just that - rumors. Sure, Chris may have had some financial troubles in the past, but who hasn't? And he's been open and honest about it, which I respect.

All in all, I highly recommend Squaremouth for anyone in need of travel insurance. They're affordable, transparent, and have great customer service. Give 'em a try - you won't be disappointed!

I bought travel insurance from Squaremouth last year. Unfortunately, I got stuck overseas and had to file a claim. They did eventually pay out, but it took a long time and they kept me waiting. It was frustrating and I felt like they were stringing me along. I wouldn't recommend them to anyone. Their complaint department is non-existent, which is a joke. Overall, I was disappointed with my experience and wouldn't use them again.

I gotta say, I was pretty disappointed with Squaremouth. They say they offer insurance for all sorts of crazy things, like tin legs or whatever, but honestly, I'm not sure I believe it. And don't even get me started on their reviews - I'm pretty sure those are all fake.

I actually bought insurance from them, but when I tried to leave a review, I couldn't even figure out how to do it. So that's pretty sketchy, if you ask me. And honestly, the insurance itself was a bit of a joke. I mean, I guess it's better than nothing, but I wouldn't exactly trust it to cover me in a real emergency.

Overall, I wouldn't really recommend Squaremouth. There are probably better options out there if you're looking for insurance.

So, I was trying to get a quote from Squaremouth for my upcoming trip. I needed to activate my policy 24 hours before my trip, but I couldn't get anyone on the phone. I called on a Tuesday and was on hold for 3 hours during one call and 4 hours during the next. Can you believe it? And to top it off, no one answered my call, and I didn't get a call back either. Nada. I was so frustrated and disappointed. I mean, how can they offer 24/7 support if no one ever answers the phone? It's just not right. I wouldn't recommend using this company or trusting them to insure your trip. It's just not worth the hassle and stress.

So, I had this cruise planned and paid for, but it got canceled. I thought I was covered by the insurance I bought from Squaremouth, but turns out I was wrong. The organizer didn't go bankrupt or anything, they just canceled the trip, so Squaremouth wouldn't pay out. I was pretty disappointed, especially since I thought I had done everything right by buying insurance. But I guess that's just how it goes sometimes.

I will say that Squaremouth was polite about it all. They didn't give me any trouble or anything, they just told me they couldn't help me out. But that doesn't change the fact that I wasted my money on insurance that didn't do what I thought it would.

I think the real issue here is that Squaremouth is more interested in making money than actually helping people out. They're not going to go against the insurance companies that they work with, because that would mean losing out on commissions. So, if you're looking for insurance that's actually going to protect you, I wouldn't recommend Squaremouth.

Overall, I was pretty disappointed with my experience with Squaremouth. They were polite, but useless. If you're looking for insurance, I'd suggest doing your research and finding a company that's actually going to have your back.