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CB Food and Beverages HelloFresh Reactivation of account
HelloFresh

HelloFresh review: Reactivation of account

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3:50 am EDT
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I received a discount code for the company so I went on to my account which I haven't used since 2019 and added some meals to my basket to see how much the discount would take off. I didn't do anything after that as I was going on holiday and didn't require a box (plus I wasn't really sure I wanted one, I was just intrigued on how much these boxes were these days) next I hear is there is a box being delivered to me today. I have tried ringing customer services who said it was my fault because I didnt cancel in the 5 days before period, but how would I know to cancel if I didnt know i'd ordered. The gentleman wasnt sympathetic at all, and to be fair it sounds like this happens all the time.

Desired outcome: I would like a refund for the box i wasn't aware i had ordered.

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HelloFresh is ranked 4 among 172 companies in the Food and Beverages category
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They didn't deliver food and took larger sum than needed
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