Herbal Remedies USA
Reviews and Complaints

I placed an order with herbalremedies.com over a month ago and still have not received it. I emailed them twice and no response from them. I called them today and was told my items (3) were back ordered and would not have them for another two weeks at least. First of all, why no email right away to tell me this? Second, why would it take any company so long to get my order to me?
I ordered from them a long time ago and never had a problem so why now? And their customer service is just ridiculous .. I asked
to speak to a supervisor, the guy didn't say anything, just sent my call to another number where I got a recording and left a message and of course no one has called me back. Now I am finding all these other complaints about them and feel like I also
am getting ripped off and I can't understand how or why they can still be in business. How can they get away with this? I can not afford this, .. I may as well have thrown my money in the trash. I finally said to just cancel the order then I am told it will take two weeks to get reimbursed.
I will NEVER order from these people again and want to tell anyone reading this to STAY AWAY from herbalremedies.com

I ordered some products for cats online at their website. They took payment for it the next day. Now, 7 weeks later, still no delivery. I tried emailing them. I called the 866 number, but they removed access to Customer Service and refer everyone back to the website to submit complaints. Their phone numbers states they respond to email inquiries within 24 hours. Two days later, still no reply. I submitted a lost order complaint via their website. Now, that I have seen this site and the very long list of complaints, I can't seem to understand how they can still be in business. Time to contact the BBB.

I placed an order for the product "Hoodia" in August and nothing came in the mail over the next 2 months. I have never received anything since the order was placed. I then requested a refund for the $59.74 (Ticket# 145405) on October 5th and was informed it would be done in 1-2 billing cycles. This was ignored and I have not yet received the refund. On November 17th and December 2nd I was again informed they were going to take 1-2 billing cycles. It's now obvious to me that herbalremedies.com is a scam and I will be reporting them to various federal agencies and watchgroups.

I ordered product from these people and they promised a 3-6 business day shipping window. They have not shipped my product as of yet and have not responsed to my 3 e-mails asking where it is. Their phone system does not allow you to leave a message or speak to a human being or leave a message. If you click on your order status you get nowhere so there is no way to contact them. DO NOT BUY FROM THEM! I filed a complaint with the Better Business Bureau. It notes on their website that they are a member but that is false.

I placed and order for a few items. I was charged the full amount and never received the items I was supposed to. There is no way of contacting anyone at this company. Big mistake, I should have looked into who they are before making a purchase. I will tell everyone I know what a shady company they are. If we all spread the word about these .com companies that rip people off they will be out of business soon enough. Now I will have to take it up with my credit card.

On [protected] an order was placed in the amount of $112.95. It was our 6th order placed with the company beginning in July of 2010. As of this date, [protected] no order has been received, no refund has been made for our latest order.

We placed a cancellation on Feb.14th, contact was made with Chaz Hall '[protected]@mothernature.com' who you reach by calling [protected] then pressing the option to place an order. No other numbers seem to work.

Per the conversation an hour ago with Chaz (again he is the one answering the phone) he revealed that our funds will be deposited in another 7-14 days, in spite of a previous e-mail received from him on 2-14 telling us that it would be 3-5 business days to see a refund reflected on our account.

The order prior to this one had a back order product, other items were shipped but we have only discovered today they did not credit us the $10.46 for what was not received. At this point we are out $123.41 with no products still.

There are multiple complaints with this company...BEWARE!

In reading other complaints they have multiple addresses and dba (doing business as) Chaz's e-mail address (included above) is Mother Nature.com. In doing a search of that company the about us info is the same given on the Herbal Remedies site.

Will file complaints with The Better Business Bureau then heading to the bank to launch an investigation for fraud from that end.

This company is indeed operating unethically.

Sunrise Herbal Remedies, Inc. and its owner Valerie Hawk-Hoffman will make full refunds to Coninecticut consumers -- a total of $88, 000 -- settling a state lawsuit alleging unwanted deliveries and abusive collection practices.
Connecticut Attorney Genral Richard Blumenthal sued the company and Hawk-Hoffman in 2007 on behalf of Department of Consumer Protection (DCP) Commissioner Jerry Farrell, Jr. More than 370 consumers have filed complaints about Sunrise Herbal -- also known as Sage Advice, Inc. and Herbs and Teas -- with Blumenthal’s office and DCP.
Hawk-Hoffman and her company agreed to a settlement ensuring full restitution to all consumers who complained to DCP and Blumenthal’s office. She and her company denied any wrongdoing in the settlement.
“This settlement guarantees full restitution -- 100 cents on the dollar -- for as many as 400 consumers who allege Ms. Hawk-Hoffman and her company sent and billed them for products they never ordered, ” Blumenthal said. “Some consumers who placed a single order alleged they instead received monthly shipments. Others complained of signing up for once monthly deliveries only to be sent products two or three times a month. Still others complained of difficulties in canceling orders, as well as allegedly abusive collection practices for moneys they said they did not owe.
Sunrise Herbal and Hawk-Hoffman sold herbal products at seminars, over the phone and on the Internet, saying the items provided a wide range of benefits, including increased energy, stress relief and an improved love life.
The herbal packages cost $40 to $129 each. A majority of consumers told Blumenthal’s office and DCP they believed they were buying one order, only to be signed up for regular shipments. The average consumer estimated their loss at about $200.

Company took my order and my money but provided no information re: shipping, tracking, etc. When I tried to contact them to check the order status, I found that there is literally no way to contact a human being. Their phone number goes to a pre-recorded message saying to contact them on their website. You have to have a login/password to send them a message and, if you don't already have one, they say to click on "forgot password" to get a temporary account you can use. I tried this 5 separate times and it never worked. After much clicking and circling around their website, I was able to access a form to submit a question. I filled out the form in it's entirety and, when I clicked to submit it, was told an internal error was preventing it from being sent. So, I can't call them and I can't contact them on their website? That seems more than shady to me. I filed a dispute with Paypal to get my money back and still never heard from them, not even via Paypal. Finally, I received the items I ordered but have yet to receive a shipping notice (promised by the site when the order was placed) or any response to my PayPal dispute. There is no way this is a legitimate, professionally run company. Avoid them like the plague.

I placed an order with them on 9/6/2010, they immediately deducted the money from my bank account, but I did not receive my order until 9/18/2010. Then when I finally received my order, it was missing 11 items even though the packing slip & automatic email they sent both said everything was in the shipment. I mean, I could understand that a little better if it was a huge order (it was only about 25 items) or if it was only 1 or 2 items missing, but how could you possibly overlook almost half the order?!? I immediately contacted them, which by the way, you can only do through their website. Their 1-800 number is only a recording. Well, I started emailing them about the missing items on 9/18/2010 (I lost count of the number of emails I ended up sending) and did not receive a response until 10/6/2010! They said in the email that they would issue a refund and today is 11/18/2010 and I'm still waiting for my refund! Every time I email them they say they will send a request for the refund to their accounting department, but nothing ever happens. I'm not sure what my next course of action will be, but I just wanted to warn everyone out there about this very crooked company. Tell everyone you know to stay away from herbalremedies.com! I know I am.

Be aware!
herbalsemedies.com is also
Herbal Remedies USA LLC and has a smoke screen of addresses and locations:

322 7th ave NY, NY 10001 AND

8020 S. County Road 5, #100
Fort Collins, CO 80528 AND

225 N Wolcott St
Casper, WY [protected] AND

6540 Riverside Dr
Dublin, Ohio 43107
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DONT BUY ANYTHING FROM THESE PEOPLE! WE RETURNED A PURCHASE 7 MONTHS AGO AND STILL HAVE YET TO RECEIVE OUR REFUND, EVEN AFTER THEY CONFIRMED THE RETURN AND THAT IT WAS DONE TO THEIR STANDARDS. THEY SEND YOU FROM ONE EMPTY VOICEMAIL TO ANOTHER, THEY DONT HAVE A CUSTOMER SERVICE DEPARTMENT, IT IS A FAKE VOICEMAIL WHICH IS NEVER RETURNED. I HAVE FILED COMPLAINTS WITH THE NY BETTER BUSINESS BUREAU AND WITH MASTERCARD!

Herbal Remedies.com is a scam.
They took a month to fill a simple order, screwed
it up, overcharged me, and then "Arthur" hid like a coward
and avoided 20 phone calls.
If you try myvitanet, com, it is the same company,
equally cowardly, same recording on phones.
AVOID HERBAL REMEDIES.COM and
MYVITANET.COM AT ALL COSTS.
If you have ordered something from this company before
and received it, I would not ingest it.

I ordered a knee support. It was supposed to take 3-6 business days. When it came, 16 days later, it was the wrong size. I sent it back at my expense, ordered another. Again the wrong size. I called. They sent a 3rd, again wrong size. It has taken 2 months to credit the first one. Now they claim I was never charged for any others. But I have a credit card statement showing I paid for the 2nd one. I will turn it over to my credit card company.
Do not do business with these people. They are rude and obviously no not know what they are doing. Besides every call puts you on hold for at least 30 minutes