Herberger's
Reviews and Complaints

When moving here, I was given gift cards welcoming mgr. W/no notification our Rapid city, SD store closed & I retained those cards. Then I found out Herbergers was back. May I use these cards now? They don’t work for phone orders, but who can call me or I call to find a way to use these. They’re about $100 but I could easily spend more. No where else to bshop here & I know it will be a great idea. t Many people threw theirs away, As a happy consumer I will spend more $, or I’ll have tot look to my CA contacts. Plz review & contact me ASP. Thx

I purchased shoes at your rapid city location on April 21. Since I've had the shoes I've only worn them roughly 5 times. The last time I wore the shoes the bottom of the heel on each shoe feel off leaving the inside of the heel exposed. I paid a good amount of money for the shoes and I would not expect them to fall apart after very little use. I love the style and comfort of the shoes and would really appreciate products to repair the shoes or a replacement.
Thank you.

It was very difficult to return the shoes which were too small. Ordered a pair of shoes from this company Herberger's and when I received them and tried on I felt that they were too tiny. I immediately contacted Herberger's customer service and asked for a replacement but they claimed that these were the last in stock. Then I asked for a refund and they said that since these shoes were on final sale they were not able to accept them back. What sale? I paid the full price and heard nothing about sales!

I ordered 2 door buster electric blankets the day after Thanksgiving online in 2012. I few days later, $85 was withdrawn from my banking account and I received an email that the item would ship soon. I called a few times to check the status and was assured that everything was in order and my package was on the way. By Dec. 21st, I officially cancelled the order and requested that my account be credited immediately. (As I needed the holiday cash). Today it is Jan. 5th and I have been without my $85 dollars for over a month for an order I never received. I have called and emailed several times to request that the money be deposited back into my account. I asked to talk to supervisors, managers, etc., to no avail. One email was never returned. I finally gave my CELL phone number and requested that a manager contact me. Eventually, a manager called my HOME phone and said everything was in order and I should get my refund in 3 to 5 days (this after SEVERAL attempts to get the money redeposited in my account). I have never had such bad costumer service in my life and will never shop Herberger's /Bon-Ton again. Costumers: AVOID HERBERGER'S ONLINE at all costs.

We ordered two items on the 5th of Nov, 2010 and it is now the 30th 0f Nov 2010 and we have not received them. account# [protected]
There was a change of address for the billing but the shipping address was the same.
We changed the billing address from Box 1452 Dickinson, ND 58602 To Gloria Lindsay, 1353 1st Ave East, Dickinson, ND, 58602
We would like to have these items resent to the address above, They have already been billed to us so there should not be an additional charge.
Thank you very much. Gloria Lindsay

I am writing because of the response and treatment I received from Herbergers Credit Department. I am trying to help pay for, or completely pay for my mother-in-law’s credit card with Herbergers. I was given power of attorney to discuss her account. I even mailed and faxed Herbergers the power of attorney. They refused to help, to talk about the account, or give advice other than a scant $128.00 off if I paid in full, a bill that was close to $1,600.00.

My mother-in-law is close to declaring bankruptcy, and can no longer make the payments. Rather than have her go into bankruptcy, I volunteered to pay her bill. Herbergers treated me as if I had a disease. I offered to pay the bill in part, or in full using my credit card. They refused payment from my credit card.

I then asked for a reduction in the total bill if I paid the bill by check. They only wanted the full amount with no discount, and told me if the bill was late…they would tack on late charges for each day it was late. I went ahead and paid part of the bill anyway , but will not shop at Herbergers anymore. Everyone I know will also hear this complaint...as they say...the power of six.

I want people to know the treatment I received from Herbergers. I have never been a Wall-Mart fan….but please...shop somewhere other that Herbergers.

Thank you