HireRight
Reviews and Complaints

I have been in the hireright background check verification process since June 22, 2023. Its August 3, 2023, and Hireright still says my background check is in progress. The reason? They use a vendor to pull records from the States databases on Motor Vehicle records, and that vendor is having connection delays with the states so they are unable to download the MVR records, including the state i live in. Solution? Hireright has just asked to wait, no matter who loses their job in the process. No solution but to wait for more than 40 days for a background check.

I have moved to Dallas Texas received a job offer from United Health Group about hireRight I have called over and over like every week since 8/25/22 My first start date was 10/10, second 10/17, third 11/7 which Unitedhealth Care Group gave them 3 more weeks. Today I get a call from HR at UnitedHealth Care Group stating that they will push back my start day one more time but if HireRight has not clear me by 11/21/22 they have to take back the offer. I been living in a hotel in Dallas for almoost 30 days now about to be homless because of this I called today and asked can I go get the info I need they said no. Which I talked to the records department in Sacramento California and they told me I could come get the info myself. Also Hirelright stated that they have esculated this a few times on my behalf but when I asked for the company they use to do the search I was told they couldnt give me that info. I asked to speak to a manger and was told they would email a manger and send me an update butt remind you this is what has been said everytime I call. this is very wrong the company dont care people lives and how the live I about to be homeless If I dont start 11/21/22

Absolutely the worse company for background checks i ever delt with. I turned in my information on May 23, 2022, for a job background check. As of july 22 it still isn't completed. I have called numerous times and am told same thing. That I need to wait. I have been given more than 7 expected completion dates and on the day it is changed. My request has supposedly been expedited 5 to 6 times to be completed sooner, and nothing. I am told that California, a state I have never been to, has changes in how checks are done. Was told can exceed more than 30 days. Its more than 60 with no end in site. I was also told States chosen for background checks are random. I am sorry but the words background check and random should never be in same sentence. Why ask for my social and information if it is going to be chosen at random and only search by name and birthdate. I do have a common name and it seems I am punished for it, from a place I have been telling them for 2 months I never been to. I have more to say but I am stopping here. It is very frustrating and as cordial as I am with operators, who I know have to go by a script, repeatedly say the same thing. These are people lives being played with

To whom this may concern, I Tamechia L. Taylor can be reached at [protected] my email is [protected]@gmail.com Address 2533 Natalie Ave Apt 7 East Saint Louis Illinois 62204 , I was hoping if you can take this in reconsideration &dispute the accuracy or completeness of any information contained in my report through HireRight for Rulers.. thank you for your time...

I was working a great job as a cashier at Kroger store #226 mid Atlantic I was let go due to my background check even though I wrote in detail about my convictions when I submitted the background paper work online I'm here to dispute it due to the felony charge being on there from 2021 is under review until 12/08/2022 once I complete my probation and fines are paid it will be removed from my record I think I was wrongfully let go by lack of information on HireRight's part I have my manager Marylin brown whom said she would put in a good word for me and would love to have me back as an employee

I have retired and I sent an email and statement back to HireRight Dec 2019 stating I had sold my truck that I would not be needing HireRight services .(account #[protected])
In January 2021 I received a collection email saying I needed to pay the $250.00 past due. I called January 13, 2021 and talked to a Daniel at [protected] option 2 he said he would credit my account and close it so I would not get anymore notices.
December 2021 I get a statement for $250.00 again for this year. I called again this time I was passed to 4 different ladies that said I had the wrong department than the call was cut off.
So now January 2022 I get another past due notice for $250.00 . I emailed 1/8/22 back saying I am retired I have tried to call the [protected] option 2 the phone line goes no where.
Please close my account I have no need of this account.
Perry Nicholas DBA Nicholas Transportation
P O Box428 201 West 2nd St
Hershey, Ne 69143
[protected]
customer #[protected]

I have worked seasonal for a top 500 Fortune company every year for the past 8:years and have been required to do a background check every time, no biggie and of course they use HireRight, now that's the problem.
Previous years no problem background turned around in less that 72 hours, great fantastic no issues, self reported the only thing that would need to be.
Then a few years ago I worked under the table for a company that ended up collapsing and has no one to verify my employer ent since company no longer existed, thankfully hiring company cleared that thru them they didn't care about that.
Then this year OMG has been one of hell with HireRight, my original start date was delayed 2 times because of them. I followed along with there little report thing, and that is when I noticed when they did this SSN Trace they pulled 2 very old names and I am talking like over 25 years ago married names that in reality I have not used in over 25 years oh why because I was divorced and had my name legally changed, one is tied to a protection order from an abuser hence why I don't use it ever.
They start running these 2 names for, wverymplaced I have lived even though I have never used them at either of the 3 places I have lived at in the past 7 years.
They also pulled addresses that were way over 7 years old in fact 3 of the addresses were way over 15 plus years old and have not lived at them that long or longer.
Then they duplicated my current name so it created issues within the background check itself. I love how at the top of my report it states "They Do Not Guarantee the Accuracy of the Report" are you kidding your putting my employment on the line and you won't guarantee it.
Let me advise you most courthouses can not give out court information that includes PPI as it's against the law, so if they say they verified something based off of DOB and SSN that would be inaccurate as they can't get that thru court records as it can't be given to them.
HireRight if you are only doing a 7 year background check then you need to do be accurate and only 7 years. You now have caused a name that I don't tie to myself because of the protection order I have against this person that I use to be married to now that name is attached to my current address how bad is this bad because I just got mail in that name here at my address, so thanks HireRight now I have to see what legal recourse I have because you have made me vulnerable to a person I am suppose to be protected from but you have put my current information out there attached to that name.
Companies like HireRight need to be held accountable for when they pull and use info that does not fall in the perimeter of the scope of what they are to be looking for.
Now you are making my life a living hell by doing this.

hi had a charge and plea to a less charge now I can get a job nowhere and I can't pay my bills and other stuff bc of this background check I'm stress out and I have so much evil in my head that make me wont to do anything to pay my bills something have to be done about this after this month I might get a evection so I really need some help right now thank u if u respond back.

Larry j Turner

HireRight was hired by a company I worked for to conduct a random drug testing which I had no problem doing. The test was done but came back indicating an error or unable to read which they document and sent to my employer refusal to read. I was terminated and lost a great job. I wish to sue HireRight and if anyone else has had a similar experience please contact me at [protected]@gmail.com

I have been dealing with a large corporation for employment. However, due to inaccuracy of HIRERIGHT...I'm not sure if that is going to happen. HireRight found information in another state (with the same name). They did not check to see if this was a male or female, DOB, or SS number. I was not even in that state at that time. This person was obviously a man...I'm a woman! How in the world do you get this information out of your system? Case #[protected]. I will be contacting the state in which you say the occurrence happened. I have found the complete docket which did not take a rocket scientist to do.
The incident supposedly happened in April 2009...this person was sentenced in the same year. I was living in and working in Mississippi during the alleged crime. I was working as Operations Support Coordinator for the Southeast Region for DirecTv Home services. Yes, I did go to Champaign, Il...in October 2010! I need this misinformation off my record. You are complete idiots! The year of birth is incorrect...which I copied and pasted here.

Click On Case For More Detail

Enter Name:

GoChange Search

Case Number

Participant Type

Name

Case Type

Birth Year

2009CF000575

Defendant

REEVES TERRY L

Criminal Felony

1953

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What an absolutely useless company! Thanks to your slow and lazy process I'm being delayed at starting my new job. Leaving me now without income for at least 3 weeks! How can you justify sending all the information back to the candidate and asking them to run around finding documents to prove it? That is what YOU ARE PAID TO DO! I've had many background checks in the past and your process is by FAR the most incompetent.

I've had to send the same information multiple times, contact old companies when you "couldn't reach them" yet they tell me they never received anything from your staff, no email, no attempted calls, nothing! Absolute laziness when people's lives are being messed with! I cannot afford to live without income and due to your incompetent procedure, my start date has been pushed back a month just as I've left my previous employment - as they require a month notice, this process has been going on for over a month! Are you going to pay for my loss of earnings?

I could not possibly leave a bad enough review, how you're even still in business baffles the mind. I highly recommend businesses look elsewhere for their background checks.

Problem description:
HireRight was contracted by my potential employer to review my background and order case copies for a charge that was closed as withhold adjudication in March of 2017. HireRight is blaming the court for taking too long to receive case copies. It is now May 9th and HireRight claims to have not received the case copies from the court yet and HireRight is unwilling to do anything to expedite this. I have asked a handful of supervisors to intervene and reach out to the court to confirm my case was in fact closed in March but HireRight is unwilling to do so. I have been told to keep waiting for an unknown amount of time. This process is now taking so long I fear I may lose the opportunity to work for my potential employer. My potential employer told me if HireRight can confirm that my case in Monroe County Florida was closed, then the company will move forward with my job offer.
Desired Resolution: Finish the Job
Desired Outcome
Someone needs to make a real effort to communicate directly with the court to obtain the documentation needed to finish this background investigation. It should not take two months to receive a document from the court. When asked how HireRight is requesting the information, HireRight stated they asked the court for the case copy and it is up to the court to take as long as they like to send case copies. While I question the validity of that claim, I would like someone to respond to this matter personally to obtain the records being requested to avoid further unnecessary delays.

I was a final candidate for a company that uses HireRight to do their background checks. It was the WORST experience I have been through! I received emails on a daily basis from them requesting more and more documents (3 years of W2's, etc.). I finally withdrew my application from the company I was applying at. I would send information to them and the would email the next day stating they never received it. I could sign onto the HireRight site and see the documents they requested right there! They do NOT do the work and the applicant is expected to do all the work on their behalf! I honestly will never apply for a job that uses HireRight as their background company. They make me extremely nervous and I will now been watching my credit on a daily basis to make sure I have no problems with it after sending them so much information!

I initiated contact with HireRight to run a background check for a client, which the ended up not doing. I have no issue with them choosing not to do the check, however they charged me and I am unable to get a refund for the $122.87 they charged. They canceled the background check within an hour of my request and the charge was still pending on my account. Rather than reversing it immediately or responding to me when I requested that this be done, they have chosen not to respond to 6 emails and I have called 4 times with no promised calls back. This was charged on 12/17/14 and today is 1/7/14 and I have not gotten refund nor respond from my emails. Do not pay money to this company unless you are very certain that they are going to run your check. There is no reason for them to keep my money for 30 days (estimate I was given on the phone of when I might see refund) when they did not do anything for me and this was decided within 1 hour of order being placed. Very unethical and non-responsive company.

Two weeks ago, I was told "Congratulations, you've got the job". The next day, I started receiving tons of questions and forms to fill. The problem is that they are asking the same questions and the same documents over and over again. At least four people are working on my case. One is located in London, the other one in California, and the fourth one in Poland (I suspect she doesn't speak English and she just cut and paste questions at random). Furthermore, my diplomas and the others documents they are requesting are in French. To make a long story short, I'm about to tell HireRight two words, and the first one starts with the letter F...

Hire right was contracted to do a background check on me. I have a nice position at Sungard they would like to offer me, contingent on my background. I was told that I committed a Larceny in N. Carolina in 1993 and I did 3 years in jail in 2008 for a drug possession. Well since I did not do these things I have disputed their findings. I would think since they did employment verification's on me they would know that I could not have done 3 years in jail in NJ and work in PA at the same time. Both charges have my mothers maiden name on them ( a name I haven't used since the 4th grade). I understand mistakes happen, but when I call to ask them to remove the incident in NJ immediately because, as I stated I couldn't be working in a different state and be locked up at the same time, they tell me i have to wait until possibly 10 biz days for the dispute to run it's course.
How can't they see their own mistake? It's ridiculous that I may lose out on a great opportunity because of Hire rights incompetence and unwillingness to fix their mistakes. I really hope this place closes it's doors or fix their internal issues soon!

As a Human Resources professional I would never hire/use Hireright. What an unorganized company. First of all when their reps call for a background check, half of time you can't understand the people and often you have to provide information for the same person two or three time. At times they will tell you when they need the information returned - a couple of times I've been told if I don't return the information within 24 hours that the person will not be offered a job and will continue to be unemployed. If at all possible, I would suggest using another company to do your background checks..