Hit Web Design review: bad business to work with/for! abc4 news utah will expose! 528

Heritage Web Solutions Complaints by Unknown

To all of you who have been victimized by Heritage Web Solutions, please go on to drphil.com and tell your story.

Dr. Phil has a segment about scams and Heritage Web Solutions need to be exposed for hiding behind their TOS "Terms of Agreement" statement all the time.

We all know that we signed it with the good faith that Heritage would do what we paid them to do. As citizens, we alway are quick to complain under our breath.

If YOU want this company to be exposed I would say DO SOMETHING ABOUT IT! Dr. Phil should be able to bring some kind of attention to consumers letting them know the importance of reading these long worn out agreement in it entirety!

Please, Please tell your story, why should you still be waiting for a website to be completed for months now or just being out of your monies with nothing to show for it. This right here is simply unacceptable!

by Donna Robinson

It has been 5 weeks now since I paid my money and I have seen no results. I can't even get anyone to return my calls. It really saddens me to know that I have been a victim. It saddens me even more that there are others out there fixing to make the same devastating and costly mistake that I did.

by Francis

I had the idiots at Heritage attempt to build me a site. They are pathetic and I advise anyone to put their money elsewhere. I thought I would go through my letters of complaint to them and put them in this message board but when I went to do so, there were so may of them I just couldn’t be bothered wasting any more time on this company. Take it from me, NEVER deal with this company.

If you value your money, your time, your sanity, stay away. If you have extra cash to blow on absolutely nothing, go to the casino, at least there you have a slight chance of winning. DO NOT DEAL WITH THIS COMPANY!

They have no value on customer service. Take a look at their Customer Guarantee policy and you soon see you are F@#$%ed either way if you deal with them, they have you totally cornered!

by Jeff

This just funny...I've had issues with this company too, but seriously, Dr. Phil? I was just poking around in here because I was interested, but when I saw this Dr. Phil thing I had to chuckle. I can tell you exactly what Dr. Phil will say: just let it go man, the stress of hanging on to this junk will eat you alive. Despite all of my issues with Heritage, they've never refused service, and as difficult as it has been at times, they do eventually get the job done. If you let them fix it for you, they actually do a pretty good job. Have you seen Roxanne's follow-up comment? She's another one like me that had issues at first, but everything has worked out.

Have you considered the possibility that you're just being paranoid?

Heritage Web Solutions Complaints - Stay away from this company!
Review all Heritage Web Solutions complaints
by Unknown

You contact Heritage Web Solutions and the sales department is really nice and let you know that you will have a web design in about 4-6 weeks BUT this is how they really get away with MURDER!

After you are told about the price agreement and hosting fees that they want you to pay at least for one year before you can even transfer to another hosting site. But hey, of course they try to give you a little courtesy by telling you that in order to do that transfer you must pay them ONE YEAR HOSTING FEES!

Everything will seem fine at the beginning and they tell you that your account manager will be contacting you soon and they do but hold up. this is what gets better.

Your account manager is trained to encourage you to go ahead and submit your information/content to them. You start submitting your content and you get some information where you must choose your design colors etc. but of course before that information can be submitted, you must electronically sign the TOS (Terms of Service Agreement).

Get this in their terms of Agreement, it states that once content have been submitted, you have already been bind as far as agreeing that they will be working on your website as your web designers so, you are already backed up against the wall.

They 1. Get you to submit content

2. Tell you to pick out your color scheme for your web etc.

3. Have you sign their Terms of Agreement (Sorry theirs nothing that protects YOU as their client)!

4. Whether you like it or not you already submitted content to your account manager and was therefore bind to their agreement in their TOS statement.

5. As their client they state that you have no rights to complain about them.

6. They make you not get to worried about charging you for hosting fees because they place a little temporary website their just in case you ask too many questions.

7. They have no guarantee that their website will work once completed.

8. They state that you hire them AT YOUR OWN RISK!

9. They expect YOU as a client to test your own technical part of the web before go live. MMMMMMMM. wonder how you do that as a client?!

10. Their sales person may say 4-6 weeks but they will be VERY quick to promise you, HEY did you read or TOS we make NO guarantees. That was only a time frame.

11- 100. CAN YOU SAY RIP OFF! They GOTCHA!

Oh PS You really didn't expect to keep YOUR domain name if you only register it but not purchase it right, because if they purchased it, go ahead and FORGET it because they do have rights to that name for an ENTIRE year.

Your reading this right? Which means it happened to you too! Go ahead and tell your story! Hey, Don't forget the BBB.org (Better Business Bureau)

Unknown
Adamstown, Maryland
U.S.A.

by 209girl

The person who wrote the original complaint is ABSOLUTELY correct! What a scam! Please do not use this company. It's been a miserable experience from the moment AFTER they got my money!

Heritage Web Solutions Complaints - Horrible experience
by Unknown

I am at a loss for words to describe the horrible experience of finding out that your server crashed and that you did not have a back up more recent than July 8.

When the server went back online, our site AFFPS.COM had some old files, some missing files, a disabled shopping cart, a subsite (Decatur Market) that was completely lost.

I cannot access the shopping cart from AFFPS.COM/CART/ADMIN.

Our merchant account with Authorize.net has received scrambled data and some orders (with multiple names assigned to the same invoice) that never went through the shopping cart. Authorize.net is also holding some unprocessed orders that were sent from our shopping cart which cannot be processed. I have repeatedly asked for this problem to be fixed, but NO ONE has responded.

Our business is crippled due to the complete disregard for customer service by Heritage Web Solutions. I have called many times today, but never get a call back.

The only person who has demonstrated interest in the success of our site is Kristina Roberts, and she has been reassigned to other areas within your company. I know that she would be very sad to know that the site she helped design has been treated with little or no regard by others.

We promoted Labor Day reservations (purchases on our site) by spending a lot of money. Now we are losing thousands of dollars each hour since we cannot receive or access customer orders.

Our phones are ringing off the hook and I'm handling them as best I can, working late hours. I cannot imagine that your company would just LEAVE work for the day without any interest in helping your clients, but that is what happened. I finally got a hold of one tech person by phone at 5:30 p.m. who told me he was aware of the problems but that no one was working on it. He said he would try to reach his manager, but again that yielded no response.

What will you do to rebuild our site's missing files? Will you take any preventative measures? How can you operate in this manner?

I have learned a hard lesson with Heritage Web Solutions. IF our site becomes operational again, I will only use it until I have established a new contract with a new provider.

AFFPS
Atlanta, Georgia
U.S.A.

by Unknown

People cut your losses with these losers and move on. It is hard to find reliable trustworthy people but Heritage is a bunch of low life losers. I swear I would they would never live to see any of the money that they steal. I do wish they would all be cursed and damn to hell!

From http://hitfreelance.com/faq.html

"So, let’s do some simple math… a 5 page site paying $20.00 per page + $10.00 bonus for completing a client interview = $150.00. Now divide that by the number of hours you spent working on that project (30 min per page x 5 pages = 2.5 hours of work) and as you can see, you were being paid $60.00 per hour for that site."

Okay, let's do some simple math:

5 x 20 + 10 = $110 ****NOT $150!****

HERITAGE WEB SOLUTIONS AKA HIT WEB DESIGNS
by RICHARD KENDER
RIP OFF
HIT WEB DESIGNS
Provo, Utah
United States
Phone: [protected]
heritagewebsolutions.com

I hired heritage to build a web site for me. I paid them up front for building the web site and 1 year of hosting. I had to make monthly payments for them to build web site. I then pre-paid for them to upload 5000 items to the site. I also pre-paid them for a flash package to be uploaded. I also pre-paid for the shipping companies to be downloaded onto the site. I then had stroke and was hospitalized. According to the contract they were suppose to renew the domain name with net firms. They did not renew the domain name and netfirm pulled their stuff taking my site off the internet. Heritage never down loaded the 5000 items because of my stroke they never got the item list, nor did they down load the shipping info or flash package because there was no site for them to do this also due to the site not being renewed by them, yet they still continued to withdrawl from my checking account the monthly hosting fee's for several monthsabout 8 months. I have been in contact with them about a refund and they keep hiding behind a contract that they say they owe me nothing. However they violated their own contract when they issued a refund of $49. to me and said here keep your mouth shut.

Heritage Web Solutions, Heritage Internet Technologies (HIT) Hit Web Design, Pleae don't do business with this company, they have 476 complaints with the better business bureau, look it up. They stole my money and didn't complete my site. Please don't use this company

Heritage Internet Technologies/Hit Web design is the most unprofessional company I have every dealt with. I wanted to have a website built by this company. They never completed the website, but listed it as "completed" in their database. I called and emailed them daily. They never returned my calls or emails.They even have the wrong company name at the bottom of my website. To make matters worse, this company charged me $300.00 for work they never even started. I called their customer service and they claimed they would process a refund. Well as you can guess the money never appeared in my bank account. I called and called, asked them what happened to the money I was owed. They told me "it takes a very long time to process."

My site is now live, they have mistakes incuding the wrong email address, the wrong company name, and never completed the forum on the website that I paid for. I attempted to contact managers, supervisors and any one available for help. They continued to lie and always say "someone will contact you within the next couple of days." It never happened. I had to hire another web designer to configure my paypal account. My site was live with no way for customers to make purchases on my website. I had customers call me and ask me why my site didn't work properly. I lost business because of their extremely incompetent business practices. This company has 476 complaints within 36 months on the better buisness bureau website, feel free to look it up. I contacted the local district attorney to make a formal complaint about this company, no company should be allowed to take advantage of customers hard earned money. Please do not use this company.

As Reported By:
doc Taylor (Patterson, California)
United States of America

As a previous customer, all of this information is true. Working with "Senior staff" solved absolutely nothing. The accounting department continued to charge my credit card after i explicitly stated to them i was canceling my services. On top of that, my credit card was frozen for fraud theft (wish they would have earlier, bank was smarter than i realize). So, Senior staff Josh verbally agreed to a full refund on the phone. After "speaking with higher ups" he revoked his previous statement claiming to only give a 50% refund, which at this point i just wanted. I want to be done with this company. Two months later i'm yet to receive a payment. TERRIBLE COMPANY.

Any suggestions on how i can finally get my money they owe me?

1) Charge back with your credit card company

2) Report to BBB

3) Report to Utah Attorney General.

4) Tell them that you will report to all complaint sites (they are ### scared about this )

Why doesn't everyone just walk over to Macey's and talk this out over a Kong Cone?

HIT Web Design
Posted: 2009-12-03 by rbn408

Overpromising/UNDERDELEVIRING
hitwebdesign.com

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! I have nothing but negative things to say about this company. They overpromise you at the beginning and under-deliver once they receive your money. I experienced extraordinary delays for basic requests - sometimes it would take 3-4 weeks of non-stop calling, emailing, leaving voice mail messages before I could reach my account manager, Steve Peterson. When I tried to make requests thru the customer service reps, I was always told that my account manager was the only person that could take care of my requests.

Bottom line - go with another company. I think HIT Web Design spends a lot of money on google advertisements (they usually show up at the top of the results page) but they do a horrible job of performing. If you don't believe me, do a simple internet search of their company (HIT Web Design or Heritage Web Design) and you'll find hundreds of complaints. This is something that I should have done before I hired them but failed to do so - I'm not working with my credit card company to try and get a refund.

GO WITH ANOTHER COMPANY! I'd be glad to share my experiences in greater detail - just shoot me an email (sjtekman7@hotmail.com).

HIT Web Design Complaints - Ripped off and lied to
Reviews of HIT Web Design complaints
HIT Web Design
Posted: 2009-12-03 by celisa24

Ripped off and lied to

ProMassageNow.com
Nashville, Tennessee
United States

This company has jerked me around for months! It started with the guy who called me to give me a quote on a website. He told me that they did custom websites and that i i went with go Daddy which was my provider at that time, that i would get a template design. Not true. and Hit did a template design for me. there is no custome. Also told that they would put the entire site together. They had no clue and sent me crap. I had to come up with the design of my site. they also said all i would have to do is do an interview phone call and they would write everything up for me. When the designer finally called me he said it would be $100 a page more! i was told i would have my site up within 3o days, it was over 2 months. when i went to customer service to try to get my money back so i could go to a different company they told me they would not refund a cent! I could not afford to start all over so i was stuck. since they were taking so long to put the site together I asked if i could do the updatesmy self. i was told yes...so i approved my site incomplete, knowing i could make the changes i needed. Wrong again, they wanted to chrarge me again for updates! I was locked out of certain area of my website and could not get it changed without them charging again! so stuck again, i paid to have updates done. 2 months later i still have not gotten the changes i wanted done. I have written to the CEO and have written many complaints and still have not even heard an apology. STEER CLEAR OF THIS COMPANY! don't get stuck like i did!

by cupofjoe

Well I contacted heritage web Solutions 6 months ago June 2009 to terminate my service- I had been with them for a little over a year. 6 Months later in December of 2009 my checking account was over drawn due to the monthly hosting fee of $39.99 and an additional $200.00 fee to reinstate a site I had ALREADY canceled 6 months prior! This caused my checking to go into a negative and hundreds of dollars in penalties fee's from the bank, it was a total MESS! Upon contacting my bank they were nice enough to conduct an investigation and credited me all my money bringing my account back to balance. My bank rep informed me that the best way to rid yourself from these sharks was to cancel my credit card and be reissued a new account. Now to be honest I was lucky enough to get a good designer from the get go, however the sales approach is really shady and they encourage you to add on all these extra features that you really don't need-so by the time your site is complete you've gone from a $199.00 building site fee to more like $800.00 in charges. They also will have reps calling you several days a week attempting to get you to purchase even more features at so called "specials"- I learned the hard way that this company is way over priced and it really is not worth the headaches you will deal with in the future, further more they hold you to everything attempting to keep you under contract for as long as they can. If you want a really nice and inexpensive site do your research, for some nice and really reasonable site builders or web page designs visit WWW.VISTAPRINT.COM or www.Godaddy.com. The response the CEO put up on this board sounded more like a bunch of excuses and not at all like he cared about his customers or there concerns, it says a whole lot about the company he is running, avoid being his next victim- at the end of the day it is obvious all they really care about is draining you dry.

Take Heritage Down
Richard - Palm Bay (U.S.A.)
Internet fraud is a serious problem these days!
Thank You Heritage!

My husband has now passed away, Leaving Myself and 8 year old daughter without any hope for the future. You took his money, his hopes for our future and left him to die in utter depression. I hope you enjoyed all the threats you used on him and our family to get your way.All He wanted was a web site that worked. He spent all our savings to promote a site you promised would work. As you know it did not and you new it wouldn't from the start. He told you he knew nothing about computors and web site design, He told you why he wanted and needed this site to work. You lied, you threatened his family all while he was on his death bed. Are you proud of you reputation now? Are you able to sleep at night with a clear concionce? Before he passed away he cried and asked me to forgive him for being so stupid. Heritage My husband was not stupid, Your sales people and techs were just very smart.

After he exposed your company you refunded his design money but what about all the money he spent promoting a site that you promised would work but never did.

If this was just an isolated incident I could forgive you but look at all the complaints saying the same exact thing! How do you justify your existance with these kind of work ethics. I will probably get a letter from your company threatening me now, but there is nothing for them to get so let them scream.

Heritage web solutions seems to be involved in a battle of wills with current and past customers and employees.
Heritage who claims they are ranked in the top 10f web site developers has it's share of problems recently. A customer claims that Heritage mis-led him when he signed up for a custom web site designed to aid his familys future income because of a terminal illness. The customer claims he trusted Heritage to design a site that would help provide future income for his wife and 8 year old girl. Heritage, knowing this customers situation contracted to produce this custom site and persuaded this customer to spend a great deal of money promoting a site that Heritage knew could not work.The customer after being fed up with the lies, excuses and misrepresentations decided to begin a campaign of blogs and civil and criminal complaints.( Under pressure Heritage refunded the developement cost of the site but left him with a tremendous loss for adveriseing and hosting services on a site that never worked).Now this customer not asking Heritage for anything other than an appointment of an independant claims mgr. to oversee complaints against Heritage is being threatened by Heritage.

Heritage has taken this customers medical problems and used them against him by threatening to sue both him and his estate if the customer continues to complain in a public forum.

Here you see a recent letter from The Heritage attorney, Please note Heritage did not release the site and to this date Heritage is in possesion of the web site.

James T. Dunn, PC
Attorney at Law

1108 West South Jordan Parkway, Suite A
South Jordan, Utah 84095

Telephone [protected]

Fax [protected]

August 9, 2006

Via e-mail:

and US Mail

Richard Austin

946 Elmont St.

Palm Bay, FL 32907

Re:

Heritage Web Solutions, LLC

Dear Mr. Austin:

I have reviewed your most recent e-mail dated August 8, 2006 at 8:13AM.

Although I realize the service of a lawsuit upon you may not be much of a threat since you have a terminal illness; however, there are economic consequences of your conduct that spill over to your estate.

It appears reasonably certain from past communications that it was your desire to setup the Internet business to provide an income stream to your wife and daughter. Your continued lies, defamation and intentional interference with my client's business are claims that can be brought against your estate. If you are leaving behind a Will, any funds that you leave could be subject to the claims of Heritage.

You asked me to inform you in a way that you can understand what I can do to you. It is not what can be done to you, but what can be done to your estate and the funds you leave behind. You have been given every reasonable attempt to resolve this without that happening, but you continue to spew your hatred over a $700 issue. This suggests that you have some type of mental problem as well.

Your rambling e-mail continues to suggest that I cannot stop you from telling the truth. The truth is whatever the judge says at the end of the day regardless of what the parties may feel. The truth in this case is that you got your website designed for free and your money back. Where is the fraud in that? If anything, you stole services for which you should pay, and have paid nothing for the service provided to you - consider it a gift to a dying man. However, your continued ranting and raving cannot be tolerated.

Richard Austin

August 9, 2006

Page 2

Can I hurt you? Probably not. Can I hurt your heirs? Probably. I am giving you the opportunity to do the right thing without being compelled to do that. If you don't see the fairness or goodness in that, that is your problem - not mine. We are prepared to have a judge tell you or your heirs that what you have done is wrong.

Very truly yours,

==========================
James T. Dunn

Encl.

cc:

Heritage Web Solutions

THIS SEEMS A BIT HARSH AND DEVIOUS, BUT AGAIN THIS COMES FROM A COMPANY WHO TAKES PEOPLES HARD EARNED MONEY TO DEVELOPE A WEB SITE AND EITHER NEVER DOES THE WORK OR TAKES SO LONG TO DO SO THE CUSTOMER GIVES UP AND HIRES ANOTHER COMPANY TO DO THE WORK. THOSE THAT DO EVENTUALY GET A SITE USUALY FIND OUT THAT TECH SUPPORT IS MINIMAL IF ANY. HOSTING CHARGES ARE CHARGED EVEN PRIOR TO THE SITE BEING PUBLISHED.

If you have any type of complaint or experience with this company good or bad please let us know. Civil and criminal complaints are welcome and encouraged.ATTORNEYS INTERESTED IN THIS MAY ALSO CONTACT US.

I worked for HWS briefly and I would NEVER do business with them. The
owners are actually pretty nice guys, but they company has expanded way
too quickly and the management is more interested in making money than
finishing anyones website.

The company's main problem is employee turnover. The average employee
will probably only work there for 1-3 months and this leads to chaos.
Nothing gets done, no one wants to be there, and no one cares about
your website.
***************

There may be other replies also, but you will not receive any more
notifications until you visit the forum again.

All the best,
HostDiscussion.com

Posted by Rick
Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints | Edit
One Response to ?Heritage employees speak out?
Brady said:
December 1st, 2006 at 7:15 pm e
I also worked for HWS for a short time (a month and a half). The place was run like a sweat shop and I loathed going to work everyday. There was really no way for designers to put together a decent website since they were rushed by the supervisors. I felt sorry for all the customers that dared to purchase a web design package from them.

Heritage Web solutions Everything you needed to know"
Author : Eddie Rolfez & Leeza Taylor
E-mail : HeatherLockheart28@yahoo.com

We purchased website packages from Heritage Web Solutions so that HWS could design multiple sites featuring our wedding designs and products in July 2006. When we started this process we were promised that all the test sites would be completed for us to review for any correctionsbefore the actual sites were launched within 30 days.

Not only was the deadline missed, but by December 2006 we saw samples of each site that were going to be completed by December 20, but we noticed there were many pictures missing, there were no meta tags or links to products, and there were prices and descriptions missing.

When we spoke to the designer he promised to have the problems corrected and to have us review the sites once more before they were brought live. At that time we noticed no templates and no specific professional structure or design on our sites...they looked similar to what we e-mailed HWS from AOL, the designer downloaded our emails and pasted them into their website programs and deemed the poorly finished product to be websites.

We offered a solution of purchasing a template for HWS to build the sites but HWS instead wanted us to pay them $2700 to use that template to design our sites. We refused that offer. From July to December 2006 we had paid for six months of hosting totaling $119.94 per site ($479.76 altogether)without any site being hosted on a true server and we only ended up previewing two incomplete sites that both needed a lot of work.

As of March 2007 none of our websites have been completed, including the four sites still under construction and four others that haven't even been started yet. We feel sure additional hosting charges will be incurred and assuming they don't get completed before the end of this year, we may possibly end up paying well over $7500 in hosting alone to HWS, and that does not the website upgrade packages that we have already paid to them. we have suffered mental anguish and stress and have lost
revenue.

We are seeking alternative means at the national level to get this issue rectified. The sites belong to two well-known recording artists, whose cousin (a very well-known talk show host)funded these sites as a birthday gift. If you have any questions or comments to add, please email.

I worked at Heritage Web as well. Like you said, the owners and many of the employees are VERY nice people. But it was one of the most
stressful jobs I could have ever had. Most professional graphic designers only need to get approximately 2 designs done per week... but at Heritage we were pushed to get 4 designs out each day. They told us to spend no more than 30 minutes on the initial design. This was a very difficult thing for me to get used to - as I'm picky about the quality of graphics I make - and you just can't crank out a beautiful website in 30 minutes.

They can't keep employees because of the huge amount of stress involved in this job. They need to 1) hire a group of people to be solely
responsible for customer service calls (don't make the graphic/web designers answer random phone calls all day while trying to get 4 designs completed) - and create more of a professional environment with PROFESSIONAL
expectations (2 designs/week would make more sense) rather than having that sort of sweatshop feel.

This is only increased by the fact that
they don't require that you know HTML or Photoshop very well (or at all) when hiring you (which might be because of employees quitting all the time.)

Anyway, I've blabbed far too long. I really respect a lot of the people who work there, but there's a lot of work that needs to be done before I can see myself working there again.

needed to know"
Author : Eddie & Leeza
E-mail : ---
URL

:
Whois : ---
Comment:
We purchased website packages from Heritage Web Solutions so that HWS could design multiple sites featuring our wedding designs and products
in July 2006. When we started this process we were promised that all the test sites would be completed for us to review for any corrections
before the actual sites were launched within 30 days.

Not only was the deadline missed, but by ecember 2006 we saw samples of each site that were going to be completed by December 20, but we noticed there were many pictures missing, there were no meta tags or links to products, and there were prices and descriptions missing. When we spoke to the designer he promised to have the problems corrected and to have us review the sites once more before they were brought live. At that time we noticed no templates and no specific professional structure or design on our sites...they looked similar to what we e-mailed HWS from AOL, the designer downloaded our emails and pasted them into their website programs and deemed the poorly finished product to be websites.

We offered a solution of purchasing a template for HWS to build the sites but HWS instead wanted us to pay them $2700 to use that template to design our sites. We refused that offer. From July to December 2006 we had paid for six months of hosting totaling $119.94 per site ($479.76 altogether)without any site being hosted on a true server and we only ended up previewing two incomplete sites that both needed a lot of work.

As of March 2007 none of our websites have been completed, including the four sites still under construction and four others that haven't even
been started yet. We feel sure additional hosting charges will be incurred and assuming they don't get completed before the end of this year, we may possibly end up paying well over $7500 in hosting alone to HWS, and that does not the website upgrade packages that we havealready
paid to them...we have suffered mental anguish and stress and have lost revenue.

We are seeking alternative means at the national level to get this issue rectified. The sites belong to two well-known recording artists, whose cousin (a very well-known talk show host)funded these sites as a birthday gift. If you have any questions or comments to add,
please email ---.

New comment on your post #11 "Heritage Web solutions Everything you
needed to know"
Author : Andy D
E-mail : ---
URL

:
Whois : ---
Comment:
I recently went in for an interview with Heritage Web Solutions. Within 10 seconds of walking into the building I knew something was strange. It was one huge room with rows and rows of cubilces. I was immeidately struck with the sensation that this was a production farm, cranking out as much cheap and shoddy work as humanly possible as quickly as possible. Needless to say I high tailed it out of there, went straight home and did a little research. Sure enough my suspisions were true.

needed to know"
Author : Alan
E-mail : ----
URL

: ---
Whois : ---
Comment:
I purchased a package from Heritage Web. They promised me a professional web site that would do everything that I asked. I wanted my
customers to be able to search my products by age, price and category. At first I was discouraged from doing it this way, but then they agreed to make the modifications. That took about 3 months and then when they were done, I wasn't able to punctuate properly in the description portion of my website. All the "special keys" !, @, #, $, % ect caused programming errors.

So here I am, 3 months into the design process, my store sells "educational" toys, and I can't even puncuate properly! I thought I could live with it so I decided to try and finish uploading my product images and descriptions, but even that turned into a nightmare. I had to take
all the special characters out and then using the "mass upload" system, upload to the server. Time after time, I would get errors, the upload
process would be stopped and I would have to try and find any special characters that I missed. Many times none were found. Some were ghosts, I
would copy and paste the descriptions to word and then back again, try reuploading and then it may work or it may not.

In conclusion, I spent a year with this company, trying to get all the bugs worked out. I/they never did si I dropped them. I asked for part
of the money back. They refused. As soon as I get my taxes completed, I plan on pursuing legal action against them

cachick has just replied to a thread you have subscribed to entitled -
The troubles with, Heritage Web Solutions, - in the Complaint/Praise
Dept. forum of HostDiscussion.com.

This thread is located at: ----

Here is the message that has just been posted:
***************
I worked for HWS briefly and I would NEVER do business with them. The owners are actually pretty nice guys, but they company has expanded way too quickly and the management is more interested in making money than finishing anyones website.

The company's main problem is employeeturnover. The average employee will probably only work there for 1-3 months and this leads to chaos.

Nothing gets done, no one wants to be there, and no one cares about your website.
***************

Thank you so much for your response to my inquiry. I found the initial article on --- when I did a search for complaints about Heritage Web Solutions.

The article came up on google within the first 10 sites listed. I think the problem that was discussed in the article and other articles all seem to be along the same lines. Over promising on what they are capable or willing of delivering. In my case I caught on pretty quick but it was still to the tune of about $225.00 of which I will pursue by filing the complaints at the sites you recommended.

Additional information I identified is they currently have 58 complaints listed at the BBB. The owners from what I can see are listed as Brad Stone, 52; Mark Strong, 58; and Leah Young, 36.

Hey folks: Can I add be added to the Heritage situation. After

significant problems (Too numerous to itemize here) I have asked for a refund based upon complete failure to meet any timeline orproduce

any usable website as discussed. They have offered me back 1/2 so far but would LOVE to discuss this matter with you.
Thanks
Kriss

Hi. My name is Nicole. I have a private practice/small business in music therapy in the state of RI (Hands in Harmony). I contacted Heritage Web in January of this year to develop a website for my business and have been having a number of problems since. The reason I was looking for a site was to increase knowledge base on the field of music therapy (particularly in my area as I am the only practicing therapist in my area), and to apply for a grant to help expand. One of the reasons cited for why the grant was not received was having a website that was difficult to navigate and contained a lack of/ inaccurate information (my contact info was wrong for at least 2 -3 months). We also paid for flash which is not up on the site. I hired someone to aid in designing a site as the designers at Heritage were performing inadequate service. I was looking for an extremely professional site as my field can be a difficult one to be understood/respected due to lack of understanding. Instead I received a site that was poorly designed with inaccurate information throughout (and without flash as promised/paid). I was able to work with this other individual and put together a power point presentation for each page of the site, how it should look design wise and what it should say (since I hired Heritage to assist in this process, I felt this was already more than I should be doing).

We have been contacting heritage for some time now.

At first we were told that the site was in progress and would take more time. Recently, we have been informed that “the supervisors” met about our site and decided that to change the site to meet specifications would cost us an additional fee for a “redesign”.

These “supervisors” have been in “meetings” every time we call and have not returned one message to date. My husband came across your information on line when looking into a class action law suite with Heritage. We have been contacted by other designers/web hosters. I would like to go through someone else at this point but do have a 1 year contract with Heritage (that and I have spent all of my website development budget on Heritage).

If you have any additional information or suggestions, I would greatly appreciate it. Thank you for your time.

Sincerely,
Nicole, MT-BC
Music Therapist - Board Certified

From: "David

To: "Kelli
Subject: Re: SNAFU DAVE

They're TERRIBLE. Worst company ever. They're way behind and oversale. They pump out horrible websites. They're cheaper than most places but you get what you pay for... after a few months. Plus they over charge on hosting by around 40 bucks a month.

Dave

On 7/12/06, Kelli wrote:
> Hello,
> I noticed on your myspace page you said you worked for Heritage Web Solutions in the summer of 2005. Could you tell me about your experience with this company?
>
> We are looking for references for them.
>
> Thanks for your time,
>
> Kelli
> celldivision

om: "Kelli
Subject: more of Dave's quote
To: "Rick"

Here is another email I got from Dave, the
ex-employee. For some reason, it would not forward. Probably user error. :) Anyway, here's more of what Dave had to say about Heritage from an insiders perspective...

Yeah on the website designer end they underpay you, over work you, and there are like 5 people or more selling websites for every one person they have designing websites. They don't offer any benifits to their employees and yeah it sucked working there. They're not evil people they're just *&*& awful business people. They're WAY more caught up in selling the websites than actually making them. Plus
they're one of the ### companies that WAY under charge for webdesign so it makes it really hard for actual decent webdesigner's to get paid what they want on the open market. But people don't realise that just because it's cheaper doesn't mean it's the same product. If you get your product at all.

It's horribly stressful working there and i'm glad I'm done. Doing it freelance has been much better for me. It's really hard to find work or people to pay what it's worth especially in Utah but it's better than working there.

Dave

YES! This is great! I got an ARCHITECT who told me of his bad experience with Heritage Web Solutions. He was screwed out of $500 and he went through like 12 "designers" and he said they could never get it right.

I'm keeping track of all the names I get and what they say. I'm sure any of them would be willing to write their statement.

What are more steps we can take? Should we go to
their local newspapers and media?

Hey Rick,
YES! I just got another bad reference reply from A NURSING HOME of all places. They were also screwed over by Heritage. I mean a NURSING HOME! COME ON! We have to stop them.

Kelli

It is ---. Brendan left a message for Matt today saying we want our money back PERIOD. We DO NOT want to do business with you. He has not called back of course. What CROOKS! I just
can't believe that people like them stay in business and prosper.

I have sent out emails to a bunch of their customers asking for a reference. If they say anything negative, I will recruit them to help us stop them.

How do we go about a class action suit? Do you know?

Kelli

----- Original Message -----
From: "Mike
To: "David; "Jeremy"; "Brad; "Mark; "leah
Young"
Sent: Wednesday, July 12, 2006 9:28 AM
Subject: [Fwd: Heritage goes down employees suffer]

-------- Original Message --------
> Subject: Heritage goes down employees suffer
> Date: Tue, 11 Jul 2006 20:21:12 -0700 (PDT)
> From: Rick
> To: Miles
> CC: ---
I want all concerned to know that Heritage has been stealing peoples money and are going to be brought to court. Any employee involved

in the web development process is going to go down with them. ii have a stack of e-mails complaining about Heritage practices. This might
even border on theft and be a crime the feds are going to investigate since this is over the net and involves banks and credit cards
/*Rick "n" Ann*/

From: "Pamela's Boutique"

To: ---
Subject:

Date: Sat, 23 Sep 2006 20:44:48 -0400

Yep..

Unfortunately we came across them and $800 later, our website is not yet open over 2 months ago, we have been through 2 project managers, 3 html guys, and still will be weeks before we get the site done due to Q & A staffing.

We have since then asked for all our money back and waiting for an answer.

I will let you know what happens. Its not nice since its been costing us $125 a day loss in income. We own 2 other internet stores and a brick and mortar store in real life.

I think we will be a lot more careful whom we do business with in the future.

Pamela

New comment on your post #2 "Contact Us"
Author : Jane
E-mail : ---
URI

:
Whois : ---
Comment:
I was looking on the internet for a place to help heritage with promoting their service whe I saw all this negative material concerning them
from YOU all over the place. (nothing better to do?) I strongly disapprove of your claims against them and the way you are persuing it. I am so tired of people who cause bigger problems in the world. let it go! why the anger and hate? past is past. would you like it if someone
dragged your name through the mud? Heritage is a great company and yes there are alot of people we talked to but it was to help best meet our
needs. my information is not correct because of the fact I know that only negativity would come my way so hopefully the foolihness will cease and you can enjoy life with your family while you have it!

This company is riddled with hundreds of complaints similar to yours. They claim to be the top design company in the country.E-mails I have received from customers and even past and present employees show that they are a sub standard meat market. They hire a great deal of sales people and few designers and those that they do hire are not very qualified for difficult design work.They take on more work then they are able to produce and designs they are unable to perform. Past employees (many who stayed no longer than a month or two because of the work load) claim all management is concerned with is volume and not quality.

My recommendation is to go public as my husband did( He died fighting these people and they took us for every dime we had to our name) They still threaten to sue me and my nine year old child because of the blogs and stuff on the Internet. If you have access to a public forum use it to bring this company down. So many people have been hurt by Heritage and I am sure have suffered great financial destruction. See the info on ---, , [redacted]s.com and ---. you will find links to a complaint form to the FBI Internet fraud site that is very helpful. Here is the address for the owner of Heritage designs Mark Strong mark@hasn't.com ( Be careful he is very convincing when he tells you he was not aware of the problems you face(he knows everything that goes on daily) and that he will help.he will make offers to reduce, refund partially give credits for hosting) all this to keep you quiet).

Your claim is substantial, call the local police, the FBI, both in your area and his company area, the Attorney General in his area and direct them to the sites I provided you with as back up most of these people on those sites will be glad to assist.

Source : /URL removed/

heritagewebdesign.com Heritage Web Solutions/Designs Another customer ripped off Provo Utah

Company
heritagewebdesign.com Heritage Web Solutions/Designs
Address:

Provo Utah
U.S.A.
Phone Number:
[protected]
Fax:

My experience with this company was almost exactly as other describe. It took Heritage 18 months to complete my website. When it was finally "live" I did not immediately chek to see if it could be googled. Customers called me to complain they could not find my site. To my disgust, I found Heritage had failed to make my site available to search engines.

I found out from my friend's husband (he builds websites) that my site did not contain a page containing metatags. The tags enable search engines like google to find and list your websites presence on the web.

I contacted Heritage and asked them to correct the problem. They told me they did not "promote" websites. I explained I only wanted what they had agreed to provide in the beginning - a presence on the web with search engines able to find me. I had talked about this frequently as the site was being built. They had assured me they would provide that service. Why they don't is puzzling since their site can be googled.

When I complained they shut down my site without my agreement. They refused to refund the $700 I paid for the site. This has cost me a lot in business. The web address is in the phone book and when customers go there it is shut down. Very embaressing. They don't call me. My income has dropped as a result.

Pat
Santa Rosa, California
U.S.A.

Complaints on "Heritage Web Solutions"
Read more complaints on this Company
Heritage Web Solutions
Posted: 2006-09-29 by John McCarty [send email to the author]
Take the money and run!

Complaint Rating:
I will post more later but it has been nothing but broke promises and lie after lie. I am personally looking at legal action since Heritage Web Solutions have cost me a few days of sales due to their lack of follow up.

I just love Tech support that keeps saying they will have to check with someone else because they do not know. I would say e-mail me but my e-mail is not working at this time. Their server is refusing to work.

Ms. Skidmore,

Let me start by saying that upon viewing our completed sight, I was highly disgusted! Your company has done nothing but delay and destroy the timeline and vision established for this project. If this is the fashion in which your business is always run, I do not understand how Heritage is still active.

You called me on Friday asking for the information for our store. We sent you a two minute re-draft but because I'm actually doing work compared to those of you at Heritage, it had completely slipped my mind that I had already sent the entire web-site layout to your good friend Robert.

I am aware of how close you two are and I guess that is the reason for the apparent sabotage to our website. I am convinced that Heritage is not just unable, but too incompetent to complete even such a simple task. Please explain to me how the information I provided to Robert even remotely resembles what you put on our site. Yes, I like the colors and the layout, but where is the content I submitted?!

I even sat on the phone with both Shane and Robert providing them with sample sites (prisongap.org, peterpanbus.com) and they still didn't get it right. How does the store provided to us reflect the purchase options and task on those sites? We basically paid $2, 500 plus...for a damn template!

Robert sent me this whole long message about being sure to submit all the content by April 6th. Then he sent me another email asking me to confirm that everything I had sent him was all we were asking to be put on our site. After all of that, the information we submitted still never got on our site! What the hell is going on in Utah? I am beyond disgusted. Empire Transit has close to sixteen different contracts with state and government agencies.

The owner also just started a high power fm radio station, a cable network, and a real estate company. You have no idea how much money could have been in this for Heritage but at this point, I wouldn't even refer Heritage to my enemies. I expect the changes to be made according to the information I am submitting AGAIN which is below. I would suggest that these changes be made and that this site be complete and correct by the end of Monday's business day.

18 days ago by Janet Boydell [send email to the author]

Wow, I wish I had seen this site before I agreed to the Heritage Web Solutions agreement. I have been charged in full, and am paying monthly hosting fees for a website that does NOT work, I have NO Logo or Banner, and I BEGGED them to make it go live so that I could go in to fix all of the content they screwed up. I am shocked they are still in business. I cancelled my service and to add insult to injury they emailed me to say I'm responsible for a year's hosting and I'm only a couple of weeks live.

This is unbelievable...how can they get away with this? I feel it is extortion! They say they'll do something, but I have dozens of emails and made dozens of calls without return. I actually feel as though they do all of this on purpose just to get the year of fees. Can anyone help us?

Is there a District Attorney in Utah that has the guts to look into their practices. I've NEVER had to a point where I was this outraged and actually write something like this. Can anyone help or make a suggestion about my rights? Thank you! Janet

15 days ago by Alan Wear [send email to the author]

I am in agreement with Janet. I contracted with Heritage almost a year ago, and I still do not have anything more than a placeholder site with some text and pretty pictures. Email doesn't work, no shopping cart that does anything, several blank pages saying "coming soon!", and now I am told to see the "terms of service" when I asked for a refund.

Basically, at the bottom of the TOS, is says that if they do ANYTHING, they don't owe you a dime! What happened to the "100% Satisfaction Guarantee" that is posted on their own website? I would also be interested in pursuing some kind of legal action, and am starting to get everything together to give to my attorney and see what he thinks. Any other suggestions?

By Ex Employee in Bountiful, Utah

I doubt that they will go anywhere. They have a horrible reputation with their ex employees. They are all about quantity, they could care less about quality. Their managers push to get over 30 live a day, 30! They want a design (banner and layout) done in 30 minutes, and the HTML page done within 20 minutes, for every site! How can you get good quality work with that? Once a client has "approved" their site, and maybe a couple days later wants a change, good luck, it takes at least 2-3 weeks to get the easiest things taken care of. They are understaffed for the ammount of clients they hold. They are a cheap company, paying designers crap for what they get put through. They won't hire more to cover what they need, instead they will overwhelm their employees. After working with them for over a year I would strongly reccomend to anyone not to use their company. Look somewhere else. Smaller companies might not be as well known, but chances are they have more one on one time with you in providing a good website.

Hey Heritage, [redacted].com is a night in shinning armor. People report the truth and companies like yours gets all bent out of shape. theres no colusion between your competitors and /link removed/ nor are the posted reports fabricated. You want the public to believe that your own employees are working with your competitors to drag your company through the mud! and you want the public to believe that all these customers with simular complaints from different parts of the country got together and fabricated their complaints, or that someone just made it all up. Please do you thing people are as stupid as you treat them. People complain, you shut them down, or send you humpty dumpty lawyer after them. you charge them for hosting their site for months and months( deliberate delays just so you CAN MOUNT UP THE HOSTING CHARGES) BEFORE THEIR SITE EVEN GOES LIVE.

YOU CHARGE PEOPLE MORE THAN WHAT YOU QUOTE FOR SITE DEVELOPEMENT AND OFTEN TELL CLIENTS THAT THEIR SITES WILL TAKE 4-TO-6 SIX WEEKS TO DEVELOPE AND THEN 8 TO 10 MONTHS LATER THEY ARE STILL WAITING FOR A CUSTOM SITE. WHEN THEY DO GET IT, IT MOST LIKELY DOES'N WORK PROPERLY, IT'S NOT COMPATABLE WITH MOST OTHER INTERNET PROGRAMS LIKE ADSENCE, ADWORDS ECT. AND MORE OFTEN THAN NOT IT'S SUBTANDARD WORK.

EVERY ONCE IN A WHILE YOU SCORE BIG TIME WITH A TOTALY UNIQUE SITE AND YOU ADVERTIZE THE HECK OUT OF THAT CUSTOMERS COMENTS.

( WHY NOT POST THE COMMENTS FROM THOSE CUSTOMERS WHO WERE VERY DISGUSTED?)

YOU MAY HAVE A LOW RATIO OF COMPLAINTS ACCORDING TO YOU BUT HOW MANY COMPLAINTS ABOUT BEING RIPPED OFF ARE ACCEPTABLE? MORE THAN 1 IS TOO MANY. AND YOU HAVE A HECK OF A LOT OF THOSE TYPE OF COMPLAINTS ABOUT CUSTOMERS PAYING FOR WEB SITE DEVELOPEMENT THEY NEVER GOT.

IT'S ONE THING TO TO HAVE PEOPLE COMPLAIN ABOUT THE QUALITY OF THE WORK ( AND YOU HAVE A LOT OF THEM ) BUT TAKING PEOPLES MONEY AND NOT PROVIDING THE SERVICE IS A WHOLE OTHER BALL GAME.

IF [redacted].COM IS DOING WHAT YOU SAY THEN WHY HAVN'T YOU SENT MR. LEGAL BEAGLE AFTER THEM.?

MAYBEE CAUSE YOU DON'T HAVE A LEG TO STAND ON. wE THING THEY PROVIDE A GREAT SERVICE FOR PEOPLE WHO ARE DIDICATED TO GETTING COMPANIES LIKE YOUR IN THE PUBLIC EYE.

ONE MORE THING ! GOING THROUGH THE TIME AND EXPENCE OF SENDING OUT PRESS RELEASES ABOUT HOW GREAT YOUR COMPANY IS AND HOW FAST YOU ARE GROWING AND HOW BAD [redacted].COM AND COMPANIES LIKE THEM ARE JUST SHOWS HOW hard your pocket book is getting hurt and now posting the self serving comments by Brad Stone the ceo of Heritage about how good a company you are and wonderful it is to work there is just amazing.

Heritage Web Solutions puts every resource into resolving customer complaints. After all Heritage Web Solutions wants to have a long term business relationship with all of our customers.

Do not always take someone else's complaint at face value. There are complaint websites such as [redacted]s and Complaints Board, that allow people to post anything they want, whether it is factual or not. They do not verify who the person is or if the complaint is valid. There are even some competitors that will go as far as to post defamatory and fictitious information under fake names on complaint sites. Most responsible websites will remove such posts. The bottom line is do your homework. Give the company a fair review. Complaint websites are not always what they appear to be. Some have been accused of trying to charge large amounts of money to remove or fix complaints posted on their sites. There is a customer that has had a vendetta against Heritage Web Solutions and has used [redacted]s and other complaints forums to further his cause. Heritage Web Solutions did everything in its power to satisfy this customer, even giving a full refund, transferring the domain into a separate account so he could point the domain to another host and giving him access to the website files. Heritage Web Solutions did everything short of moving his site to another host for him. At one point the customer was totally satisfied and said so in writing.

Horrible!

agree with this

PUBLIC RECORD
filed with 4th distric court in Provo ut : HONORABLE STEVEN L HANSEN
IN THE FORTH DISTRIC COURT UTAH COUNTY, STATE OF UTAH

HIT WEB DESIGN SEARVED PAPERS TO RANDOM EMPLOYEES ON NOV 12 2009
for posting on boards like this one and telling the TRUTH

ATTORNEYS FOR PLAINIFF HIT WEB DESIGN
DONALD L DALTON -4305
DALTON&KELLY, PLC

HERITAGE MANAGEMENT SERVICES, INC

PLAINTIFF VS. DEFENDANTS

KENTON BALIEY, ROB BONHAM, DUSTIN BROWN, ERIC M DAIVS, ERIC ETHINGTON, REGINA GURUNIAN,
MIKE MADSEN, SEAN PACK, BRYCE TURPIN, DEBBIE WARD, KELLY WILEY.

SUMMONS,
COMPLAINT FOR INJUCTIVE RELIEF AND MONEY DAMAGES,
TEMPORARY RESTRAININGN ORDER.

DEFENDANTS ATTORNEY: FOR KELLY WILEY, DEBIE WARD, ERIC M DAVIS, BRYCE TURPIN
DREW BRINEY
SPANISH FORK, UTAH, UTAH COUNTY

DEFENDANTS PREVAILED

I worked as a contractor for HIT doing Design and Flash work- and I think that this business from a Contractors point of view is rotten all around too. They charge an arm and a leg to customers for web-work, and pay the designers a tiny fraction of what the customer is charged. Flash banners where something like 300 to the customer and 60 to the designer- if it was a quick design job that would not be a big deal- but they make the contractors contact the clients- (whom where already annoyed at how long the process has taken or are unhappy with charges or being sold upgrades when they thought they where getting a 99 dollar web-site etc. I could go on...) then the contractors are to work and get all work approved- which is fine- but then if the clients request a load of changes or change their minds... tough luck to the designer. if you wanna get paid you need the customers approval... I invested a lot of time into this with hopes of it becoming a nice source of income on the side to help support my family in these tough times... in the end I neglected my family for a measly 60 check that came 3 weeks later than promised. All the work I did on other projects was not rewarded to me as I did not get approval or could not get in touch with project managers or the clients. HIT is a joke- which is sad because they have a great foundation and system- their project tracking system works great but their employees and customer relations are hurting. Now that I read other points of view from the full time workers its no wonder that they are so hard to get in touch with- they are being treated horrible as well.

more Hit Web Design Crap

____________________________

hit web design/heritage solutions Complaints - Fradulent Company
Review all hit web design/heritage solutions complaints
hit web design/heritage solutions
Posted: 2009-12-08 by AdamDJS

Fradulent Company
Complaint Rating: 0 % with 0 votes
Company information:
Hit Web Design/Heritage Solutions
Iowa
United States
hitwebdesign.com

The company has taken over 6 months and still not finished my website - told me it would take 2 days. I complained and they offered me a compensation package of website auditing software and then never installed it after 2 months of waiting. The customer service officer told me to email the CEO and he just ignored me despite the threat of involving a lawyer.

I am not passing this onto legal authorities to handle.

Stay well away!

Shame on Hit - for screwing both your clients and whistle blowing employees.

updated today from BBB Website !

BBB processed a total of 479 complaints about Heritage Internet Technologies in the last 36 months, our standard reporting period. Of the total of 479 complaints closed in 36 months, 195 were closed in the last year.
These complaints concerned :
6 regarding Advertising Issues

1 - Advertised terms not honored
1 - Advertisement misrepresented a product
2 - Advertisement misrepresented a service
2 - None of the Above - Advertising Complaint Issue
44 regarding Billing or Collection Issues

5 - Failure to correct billing errors
3 - Failure to substantiate charges
1 - Improper collection practices
11 - None of the Above - Credit, Billing or Collection Complaint Issue
4 - Unauthorized bank debits
20 - Unauthorized credit card charges
60 regarding Contract Issues

46 - Failure to honor a contract or agreement
2 - Invalid or false contract
10 - None of the Above - Contract Complaint Issue
2 - Unauthorized changes to the contract or agreement
60 regarding Customer Service Issues

31 - Failure to provide promised assistance or support for products or services
12 - Failure to respond to phone calls or written requests for assistance or support
3 - Inappropriate behavior by customer service personnel
14 - None of the Above - Customer Service Complaint Issue
31 regarding Delivery Issues

2 - Late delivery of products
3 - Late delivery of services
9 - Non-delivery of products
14 - Non-delivery of services
3 - None of the Above - Delivery Complaint Issue
4 regarding Guarantee or Warranty Issues

2 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
1 - None of the Above - Guarantee or Warranty Complaint Issue
26 regarding Product Issues

4 - Defective, damaged, or incorrect product received
22 - None of the Above - Product Quality Complaint Issue
98 regarding Refund or Exchange Issues

23 - Failure to honor promised refunds, exchanges, or credit
20 - Failure to honor refund, exchange or credit policies
55 - None of the Above - Refund or Exchange Complaint Issue
45 regarding Sales Practice Issues

11 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose key conditions of the offer
5 - Sales presentation misrepresented the product
11 - Sales presentation misrepresented the service
1 - Sales presentation not consistent with advertisement
3 - Sales presentation not consistent with the written agreement
10 - Sales presentation used dishonest sales practices
3 - Sales presentation used high pressure methods
105 regarding Service Issues

48 - Delayed completion of service
18 - Failure to honor service estimate or agreement
25 - Improper or inferior service
14 - None of the Above - Service Complaint Issue

These complaints were closed as:
474 Resolved

140 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
325 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
4 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.
4 - Complaint was settled through arbitration in accordance with their BBB agreement.
5 Administratively Closed

I AM NOT A DISGRUNTLED EX-EMPLOYEE...I AM A DISGRUNTLED EX-CUSTOMER! HIT Web Design is of the devil!...They still have $100 they owe my company and have yet to reimburse me after 3 months...yet, they are still charging me for hosting services I requested 2 months ago.

SATAN, I TELL YOU, SATAN!

Hit Web Design - Heritage Web Solutions HIT Web Design HIT WEB DESIGN - Texas Deceptive Business Practices Act / Utah Deceptive Trade Practices Laws Internet

Hit Web Design - Heritage Web Solutions
1460 N Moonriver Dr.
Internet Internet 84604
United States of America
Phone: [protected]
Web Address: www.hitwebdesign.com

Submitted: Friday, December 11, 2009
Posted: Friday, December 11, 2009 on /link removed/

Beware of HIT Web Design, this company advertises a website built for $199 on the website, BUT NO ONE CAN BUY A WEBSITE FOR THIS ADVERTISED PRICE.

Any consumer that purchases this advertised website will be billed to pay an additional 12 months of internet hosting with this company, with or without your knowledge.

The terms of service document referred to in the communication below was not presented prior to payment and never explained by any agent of HIT Web Design.

The Communication

Consumer: Are the my account manager for my account? If so I have 5 hours of design time that I would like to use to design a new site, and update my logo.

HIT web Design: your account is in collections for one month of hosting or $9.99. If you call our accounting department then you can get that cleared and we can move forward.

The design time that you are referring to is used to make changes on the account for no cost. So yes, you can submit an update request and make changes to your site and logo.

However, update time is not sufficient when you are designing a new site. This would take a redesign package and is an additional cost which doesn't use update time.

Consumer: Your company is not hosting my site so I should not be in your collections department. Please call asap to resolve the matter.

HIT Web Design: Your website is indeed on our server so yes you are hosting with us. I am not an account manager.

I am a cancellation specialist and again your account is in collections for one month hosting and will stop everything on the account until you speak with our accounting department.

Me speaking with you would not help until after you speak with accounting.

If you need further help in this matter just call customer service ext. XXXX

Consumer: 9.99 has been paid, please please release my website information so I can move to another vendor.

HIT Web Design: After reviewing the account for the release of information, we found out that you have only paid for 3 months of hosting.

You had purchased a year of hosting but had it canceled and refunded back to you shortly after. After that we didn't resume the hosting fee of $9.99 each month because of an unfortunate billing error in our system. Along with the $9.99 that you paid today, you have only paid for 3 months and per our Terms of Service (TOS) we require 12 months of hosting paid before we can release any information.

This would be a remaining balance of $90 if you want to do that right now. You can also wait for 9 months or buyout the hosting at anytime in the future.

I cannot release any information to you.

Consumer: Please see attached invoice that shows the paid hosting, also I have never purchased 12 months of hosting from your company although an account rep with HIT Web Design did charge my credit card without my authorization, is this the cancelation you are referring? Also, I would like to talk to your manager about my account asap.

HIT Web Design: The invoice shows the year of hosting that was canceled. That is the hosting that I was talking about in the previous email. This was reviewed by our accounting department and is does show that the year of hosting was canceled. As for speaking with a manager, I report to a board of managers.

I am the highest person you can speak with concerning this because it is the job of my department and this is in accordance to the TOS that you signed agreeing to these terms.

Consumer: When I purchased my website. The terms and conditions were not represented to include a year of hosting to “own” my site. HIT has been nothing but a headache to deal with and I’m tired of dealing with a story that keeps changing depending on who I talk to, I am going to offer you one more chance to solve this issue.

Please have someone at your company who has the authority to resolve this issue contact me asap.

HIT Web Design: You will have to pay the 9 months if you would like the website files.

Consumer: When I purchased my website the HIT representative told me that I would own my site and it could be moved to any hosting provider at my discretion, also I was explained to me that I could use the design time at my discretion.

HIT Web Design: It is true that you can do what you would like with the files after you pay 12 months of hosting and complete that requirement per the TOS. It states this in our TOS very clearly.

Consumer: Attached is an Bill of Sale which details the purchase details of my account, the billing invoice which includes all items purchased & terms of service does not indicate that I am required to purchase 12 months of internet hosting.

Also, where exactly in the TOS you keep referring does it specifically state that I am required to purchase hosting with HIT for 12 months in additional to the package I purchased to own my website?

HIT Web Design: This invoice does not help me. And yes, it states it twice within the TOS. Sections 24 and 25.If you want the files than you must pay for 9 months of hosting ($90)

Consumer: I never agreed to the terms of service that you keep referring, in fact I did not receive any information regarding the terms of service until after my purchase was made and payment issued. The sales agents I worked with did not ever mention or review these terms of service or provide any details of the terms of service in written from prior to my payment.

The terms I agreed to are include in my invoice of payment, the invoice indicates 2 webpages, server set up and 3 months of hosting which has all been paid in full.

HIT Web Design: We have your acceptance here on record with your IP address so you did accept it. The TOS that you accepted are not sent in an email.

If you have paid for the site in full than that is great. But TOS states you need to have 12 months paid to have anything released.

Consumer: Show me...

HIT Web Design: I can't show you the exact place you accepted it because it only comes up when a new customer goes into the web center for the first time before going into the Online Design Packet (ODP). I have given you the link to view the TOS and we have documentation showing that you did indeed accept it. 9 months need to be paid

Consumer: Please stop telling that I accepted these terms because I know what I agreed to and what I did not, 12 months of hosting to own my site was never discussed.

Are telling me that additional fees are assumed by any customer with or without their knowledge is your business practice, which is proving to be my experience. When I ask for proof that I accepted these terms of service you cannot provide evidence to support your claim.

Are all HIT clients required to host for 12 months with your company regardless if they understand the terms or agree to the terms?

HIT Web Design: I do not need to discuss this further. Here is your proof:

IP address: XX.XXX.XXX.XX

This is a unique number that you have and is received through our TOS acceptance for future use for cases just like this. This is all we need as proof in any system.

Any customer who accepts the terms are obliged to this and it is their responsibility to read the TOS just like in every other terms of service in any company or organization.

I have told you what you need to do to get your files so you can do so or not.

Consumer: I have tried to resolve the issue without any results, last chance. If you do not release the site I purchased. I will be filing a formal complaint to the Utah Division of Consumer Protection, and The Provo Chapter of the Better Business Bureau, and the Provo Chamber of Commerce regarding HIT business practices specifically sales misrepresentation of product pricing and services offered to consumers.

Heritage Web Solutions Scam Against Me

Heritage Web Solutions Scam
Heritage Web Solutions
1460 North MoonRiver Drive
PROVO, UTAH, 84604
PROVO, UT 84604
US
heritagewebsolutions.com, www.heritagewebdesign.com ; www.hwsinet.com

HERITAGE WEB SOLUTIONS HAS REFUSED TO RETURN MY $150 DOWN PAYMENT FOR A SERVICE THEY FAILED TO PROVIDE ME

Here are the facts of their rip-off for which I seek RELIEF

1. Rob representing this Heritage Web Solutions called me on Sept 15, 2008 to get me sign up for their Web design services

2. But as soon as I heard it is Heritage, I say No

3. So, he took me to his Supervisor on the phone, Mr Nielsen who personally Assured me not to worry and that he will personally make sure I am given top service

4. So, I signed up on the phone on Sept 15 for their 5 page website project for me for $300

5. And I agreed to pay them half ie $150 as PART PAYMENT and pay them the Rest ie $150 AFTER THEY COMPLETE THE JOB TO MY SATISFACTION

6. The following day, Sept 16, Rob sent me an email confirming the above service and sent me a Link to their site to UPLOAD my Content to their Site for their Designer to use to design my five page site for me which I did the same day

7. After that, I waited and waited and waited without the promised designer . Then Jeff emailed me saying they have received my Content and that the Designer will be contacting me very soon for the Job to start

8. After that, I waited and waited and waited without any designer and while I was waiting and without my knowledge they withdrew on Sept 15, $150 from my account as part payment for their Job

9. And on Sept 16, WITHOUT MY AUTHORIZATION AND KNOWLEDGE, THEY WITHDREW ANOTHER $119.88 which later I learned was for one year ADVANCE WEB HOSTING FEE FOR A SITE THEY HAVE NOT YET BUILT FOR ME

10. And on Oct 16, 2008 and WITHOUT MY AUTHORIZATION AND KNOWLEDGE AND AFTER I WROTE THEM CANCELLING MY SERVICE/ORDER, THEY SECRETLY WITHDREW ANOTHER $150 WHICH I WAS SUPPOSED TO PAY THEM ONLY AFTER THEY HAVE COMPLETED THE JOB TO MY SATISFACTION

11. But as soon as I discovered what they were doing, I cancelled my order or service on the ground of NON-PERFORMANCE OR LACK OF THE 100% CUSTOMER SATISFACTION THEY GUARANTEED ME

12. So, I asked them to send me back all the 3 Funds they have withdrawn from my account and after a week of email arguments, they finally returned the $119.88 and $150 they have illegally stolen from my accounts since they did so without my AUTHORIZATION OR KNOWLEDGE .

13. And I asked them to return my $150 DOWN PAYMENT WHICH THEY REFUSED TO DO UP TILL NOW,

14. I told them down payment is not a GIFT to their company but a down payment for a SERVICE THEY DID NOT PERFORM, SO, COMMON SENSE DICTATES THAT THEY RETURN MY DOWN PAYMENT TO ME

15. I wrote TWICE Jeff's supervisor, Mr Nielsen to get his company to return my down payment but he never once REPLIED ME

16. Instead one Jerrica wrote me and telling me all kinds of LIES why they could not return my Down payment like

17. I signed electronically at the time I ordered the service that I AGREE TO FORFEIT MY DOWN PAYMENT IN CASE I CANCEL MY ORDER FOR WHICH THEY HAVE GIVEN ME 100% CUSTOMER SATISFACTION GUARANTEE

18. Which is not true since I did not sign up for the service at their site but only on the PHONE so, it is not possible to sign something electronically over the phone

19. And instead getting my refund to me, Jerrica sent me a statement saying I agreed not to file complaint against their company which I told her I have not signed anything to that effect and confirm to them that their company law is subject to the FED CONSUMER PROTECTION LAW which says that if you buy something over the phone that turns out to be zero, you are free to return it for your MONEY BACK . But Jerrica refused to send me back my Refund

20. So, I wrote the Company owner Mark last Friday, Oct 31 to get his company to return my down payment or I will use all the legal reliefs available to get their company to return my fund . But up to today, Nov 6, I never heard from him

21. Hence, I am filing this report to get a class action lawyer who will be interested in conducting research on this company to assemble all those they have ripped off and for us to come together to file a class action law suit against this company .

22. I am also filing all the Reports I can get against this company at Federal, State and City level and will continue to do so UNTIL THEY COME TO THEIR SENSES AND RETURN MY $150 TO ME .

23. REFUSING TO RETURN MY DOWN PAYMENT OR DEPOSIT FOR A SERVICE I CANCELLED FOR LACK OF 100% CUSTOMER SATISFACTION THEY GUARANTEE ME AND FOR THEM TO BE USING LIES TO JUSTIFY THE UNJUSTIFIABLE IS CALLED STEALING OR SCAM OR RIP-OFF WHICH I AM COMMITTED TO MAKING SURE HERITAGE WEB SOLUTIONS GET ME BACK MY MONEY .

So, if you are a lawyer interested in looking into the matter for me and if you have been ripped off by this company in the past, Contact me at AFRIKALION AT AOL.COM for common action for REDRESS against this company .

Sincerely,

Prof. Afrikadzata Deku,

I agree with everything he has written. They have done the same thing to me almost to the "T" As of 10/17/09 they just removed another 160.00 without my permission. I have complained to my bank who is just a bad as Heritage/Hit web Design. Changing their name will not change their poor customer service.

From: Message Author (click here to email author)
Date: Sunday, 18-Oct-09 17:35:08 CDT

source : http://www.complaints.com/2008/november/10/Heritage_Web_Solutions_Scam_Against_Me_192215.htm

I'm sueing them for 545.00$ for much the same reason.
From: Message Author (click here to email author)
Date: Saturday, 26-Sep-09 01:45:21 CDT

Source : http://www.complaints.com/2008/november/10/Heritage_Web_Solutions_Scam_Against_Me_192215.htm

So I did something I never do, which is click on a Google ad, and then I did something I _really_ never do, which is answer an ad for "work at home" work. I got an e-mail back from Heritage Web Solutions with a freelance work-at-home web design gig. A google search shows that they are a real company based on Utah and that some people like them and some people hate them, but I can't find anything about whether the work at home thing is really legit or if it's somehow a rip-off. This falls into the gray area of "might be good, probably a rip-off" so I'm curious to see if anyone knows anything more about this.
posted by katyjack to work & money

source : http://ask.metafilter.com/71332/Anyone-ever-dealt-with-Heritage-Web-Solutions

Wow. After checking out the posts on this site (which was one of the first Google results, right above this question!), I wouldn't work for them, hire them, or even click on their name again. If you're asking "will you get paid?" I can't say for sure, but I'm guessing you might. If the question is, "will you be involved with scamming people out of their money, " I think the answer is quite probably. And people who are willing to scam customers are generally willing to scam employees.

posted by Banky_Edwards at 8:07 PM on September 11, 2007 . Source : http://ask.metafilter.com/71332/Anyone-ever-dealt-with-Heritage-Web-Solutions

Heritage Web Solutions Ripoff, Heritage Web Solutions, Heritage Web Solutions Scam, Heritage Web Solutions Complaint

Heritage Web Solutions Ripoff, Heritage Web Solutions, Heritage Web Solutions Scam, Heritage Web Solutions Complaint

Company

Heritage Web Solutions

Address:

1460 North Moonriver Drive

Provo Utah 84604

U.S.A.

Phone Number:

[protected]

Don't every trust Heritage Web Solutions to design your site! Heritage will sucker you in by offering you a 5 page custom made site for $200.00. Sounds like a good deal right? Wrong? It took them roughly a month to set me up with a 4 page website :( They also want to nickel and dime you to death for web contact forms over a certain length. What really sets Heritage Web Solutions apart though is they tried to bill me for a site that was not even on the internet much less completed!

It gets even better. The website that Heritage Web Solutions did create for me looked like it came from a children's coloring book? It amazes me that a company that supposedly does unique custom websites could stay in business for so long? I would have been better off using a template from a template site.

If you think this is enough to make you upset don't bothering asking for any type of refund! Customer service is non-existent and they will gladly ignore you. If you want real freelance experts to work on your site go to Guru.com. That way you will not be paying Heritage Web Solutions to ignore your needs.

Jared

Plattsburgh, New York

U.S.A.

source : http://www.complaints.com/2006/august/10/Heritage_Web_Solutions_Ripoff__Heritage_Web_Soluti_17253.htm