Hit Web Design
Reviews and Complaints

I paid these scam artists $900.00 to build me a classy web page. Five pages to be exact, so I could sell my books. After going through 8 people including designers, managers, sales etc it took 7 months before a web site was up by not running. Come to find out, it was never running. They failed to link me to pay-pal even though I purchases a certificate to accept checks and credit cards. one day I decided to buy my own book and lo and behold : no sale. I called this den of thieves and their response was completely inadequate, just like their work. They agreed to fix their error, however not before helping themselves to another $50.00. In retrospect I had lost $ 10, 000 in book sales and looked like I was scamming the public. The guest book was never created and when they put some makeshift something or other together, no one could figure out how to sign in and use it. I spent 2 years fighting with this company to correct their errors. Then things got worse. Any time I complained they blamed the browser I was using. That was the reason the corrected pages looked like the old worthless pages; browser difficulties! Good God, do they think I am that stupid? How about " they never fixed the bad pages to begin with?" This company changed their name but they have not changed their way of doing business. They took another $235.00 without permission off my debit card and then took my web site down without telling me. In 4 years I have sold "O" books because of this poorly run company. They are criminal. They take your money and never deliver. Stay away from these thieves!

I payed 200 dollars to have flash buttons put on my site. After a month of going back and forth with customer service they told me it was already completed when the work never started. They said when you hover over the buttons they flash green and I told them thats been doing that for 4 months. They wont refund me they said they just did that even though the technician says he didn't do anything. Heritage Web Solutions now known as hit wont help me. I have sent tons of emails to all their complaint departments they will most likely post after I post this saying contact there 800 number and or email them at customerservice@hitwebdesign.com or qca@hitwebdesign.com or ceo@hitwebdesign.com Trust me you have to send tons of emails to those three emails to get a response. I have called them so many times for help and they wouldn't help me. They are now riping me off saying the work is done. HIT web design stay away. There customer service wont help. All the like to do is sell there service and make you wait months to do anything even though they have the resources. They will tell you after you sign up they have know SLA that's service level agreement. My site was supposed to cost 2999 it's now cost 2017 and still not done. This company will rip you off. HIT Web design should put and S in front of HIT. This company is also Mormon Owned. Their articles of faith state be honest in your dealings with your fellow man. I thought when i signed up with them they were honest. They just sell empty and very late results. I have emailed all of them 800 plus times since the start of my site and its still not done. HIT web design when you read this, this is no new news for you grow up and be honest will your customers tell them we will finish your site when its conversant for us. Also the designers will only email when the site is done so your site will never look the way you want it unless you call and email hundreds of times. Come on give me an AMEN on this report. Just google search HIT for reviews I am telling the truth as God is my witness and I am LDS also. These are just bad mormons.

I purchased web site hosting and design from HIT in August of 2017 and then was foolish enough to also purchase some "add-ons" from them as well. It has been the most disappointing and frustrating experience of my life. I would never recommend this company to anyone. They are impossible to do business with and certainly have no concern for customer satisfaction. Stay away from them at all costs.
That being said, I do have a “functioning” web site, but getting it done was horrible, and there are still issues that have not been resolved. My designer did a good job of taking what I gave her and giving me a very nice looking web site, but some of the things that need to be fixed couldn't be "tested" before the web site was live or needed to be done after other pieces were put in place. Unfortunately, once it's live everything costs more and more and more money to "fix" even if the problem is related to poor workmanship on their part or things that are truly “broken” when tested after the site is live. They make you submit (and pay for) an update to get anything at all done, and then when the fixes you paid for don't get done right, you have to pay more and more and more to try to get them to fix their fixes, and on and on and on.
They don’t communicate with each other internally. When they say there is a “team” working on your web site, what they really mean is that there are several VERY independently working individuals working on your website. They definitely work in silos (and that’s true when it comes to customer service as well – I have heard “you’ll have to contact ……” so many times my head is spinning). Things that should have been addressed as additional pieces were put in place were never done because they didn’t communicate internally and they didn’t contact me to get input, so they don’t build on existing framework. They just slap it in and send you and e-mail (if you’re lucky).
They apparently take no “pride” in the work they do either, because they don’t test internally or review the results of their work before they call it complete. And they are either very slow to respond, or they don’t respond at all (even the CEO, to whom I have been referred since no one else can, or will help me at this point, has not responded to my requests).
The add-ons I purchased don't work correctly either, and they have done nothing but pass me around from one person or group to another rather than address the issues and get them fixed. I've talked to numerous people over a long period of time and am still working to try to get things fixed and get my money back for what doesn't work. I’m up to the CEO level now, and he or she did not respond to my initial request for assistance. I have my doubts as to whether I will get a response to a second request.

This company is the worst ever.
No one gives you any answers to your question.
They just pass you from person to person with nothing ever getting fixed.
They just put you on hold forever.
After 1 full year of working to get the web site up there are several issuse. When I call to get it fixed they just play the pass around gam.
I personally have invsted over 100 hours into the development of the web site that I apied over $1, 200.00 for.
They do nothing, just plug in YOUR information and call it a design.
Works customer service I have ever had from any company ever...
DO NOT USE HIT WEB DESIGN

I ABSOLUTELY DESPISE THIS COMPANY. THEY ARE HORRIBLE. THE TRICK YOU WITH UNDERSTANDING THOUGHTS AND ALLOW YOU TO PUT YOUR GUARDS DOWN OF SUSPICION. IT TOOK THEM 2 MONTHS TO COMPLETE A SIGHT. YOU WILL WAIT LIKE 30 MIN TO TALK TO TECH SUPPORT. YOU WILL BE LUCKY TO EVEN REACH THEM. AFTER 30 MIN AN ANSWERING MACHINE COMES ON AND TELLS YOU TO LEAVE A MESSAGE. GRRRRR. I SPENT 500 DOLLARS JUST FOR A FREAKING DOMAIN NAME. I ENDED UP CANCELING WITH THEM AFTER 3 MONTHS AND NOW IN TRANSITION TO TAKING MY WEBSITE TO BE HOSTED BY SOMEONE ELSE. I AM TELLING YOU THEY WILL NOT GET BACK TO YOU AT ALL IF YOU LEAVE A MESSAGE. A SIMPLE TASK (I KNOW IS SIMPLE BECAUSE I VE PLAYED WITH THE SOFTWARE THEY USE. THEY ARE JUST EXPERTS AT THAT SOFTWARE AND IF I CAN DO IT I KNOW THEY CAN DO IT WITH THEIR EYES CLOSED) CUSTOMER SERVICE IS RUDE AS I DONT KNOW WHAT. I HAVE GONE BACK AND FOURTH WITH THESE GUYS. THEY DONT CARE ABOUT AND YOUR SITE. PLEASE I AM BEGGING YOU DONT USE THIS WEBSITE. THERE IS SOOOO MANY MORE I CAN TELL YOU ABOUT THIS IS IT WILL ANGER YOU. THEY CHARGE YOU FOR CRAZY THINGS YOU CANT FIX ITS RIDICULOUS. I READ ALL THE REVIEWS ON THIS PAGE AND IT SUMS IT UP. I VALIDATE ALL THAT HAS BEEN WRITTEN MY WEBSITE IS WWW.NEIGHBORCLEANERS.COM. I TOOK THAT SITE AND LET SOMEONE ELSE HOST IT...I AM SO GLAD I AM DONE WITH THIS STUPID COMPANY. THEY SHOULD ALL GO TO JAIL...AND THE SAD THING IS. IT SEEMS LIKE THEY DONT CARE...THEY SEEM RUFFLES. DONT USE THEM PERIOD. YOU WILL REGRET EVERY MINUTE OF IT. I SWEAR ON MY UNBORN KIDS

Customer technical service staff does not respond to calls, e-mails 0r return calls or e-mails concerning website problems. Your call is answered by machine and it is transferred to the desired department where you get a message that a technician will be with you shortly and you wait and about 30 minutes later you are asked to leave a message and they will call back . You rarely ever receive a return call.

If you get through it is usually after their regular business hours (you called their 24/7 service) They are unable to provide and site problems, so you are told to contact them during regular business hours and the whole cycle starts over. The complaint is just another fail to deliver on their advertised services.

I purchased a webpage from Hit Design Webpage on July 1, 2017. I paid $275 ($100 down for the page, $150 for some 'wow factor' to make the page look professional and $25 for hosting - although the page was not complete, they charged me anyway). They told me to pay $600 over 4 months.

I called them on the 6th of July, NOTHING. I called repeated up until today and was told to call on Wed., the 14th so they could give me a designer (I was told I would talked to a designer on the 6th). That's when I became suspicious and contacted you. I am in Michigan and I can prosocute them here. I believe they are breaking the law and should be arrested. I'm not a lawyer but there are interstate internet laws...they already violated one by charging me in advance for my hosting service. They are very 'smooth'. They advertise on CNN and say that are one of Enterprise Magazine's 500 top businesses. They are really hurting a lot of people. They should be handled by the law.

BEWARE!

I was referred to Hit Web and did not do any research on the company. My experience has been horrible.

After 4 months and hours and hours of calls and emails, I have absolutely nothing for the $500 I paid them.

I decided to terminate my agreement and asked for my money back and they told me the fine print in the agreement basically says they do not have to deliver anything and they can terminate at any time without notice or a refund.

Please tell everyone not to go near this company.

I negotiated a deal for a webpage to be designed for a total of $600, I paid $300 down as agreed, which they promptly took from my credit card and bank account. The deal was for $300 down and the other $300 to be paid upon completion of the webpage which would be turned over to me and I would find my own host for it. They sent me some forms to fill out and a questionaire to fill out supposedly for the webdesigner. This was all negotiated on a Thurs/Friday, the money was taken the following Monday, the questionaire was to be completed by me before Monday and sent via e-mail to the webdesigner, I had it in to them on Sunday night. They said they would call me that following Tuesday after the had received payment and get started immediately. I never heard from them again about anything having to do with building my webpage. I requested a full refund, 10 days later, many days and phone calls later I was told it would be processed but I was only entitled to $150 of my money back, and the refund would be processed in order of refund requests. This could take months, possibly years! I complained and complained, called numerous times and they still won't process my refund, and giving me only half my money back for something they did nothing on is totally unacceptable! This is the worst and most unprofessional company I have ever done business with in the last 30 years! They should give everyone their money back that they have screwed over and commited blatant fraud and theft against and be shut down immediately. Thank you! Mark Willis

I paid $1500 on dec 1st 2017, it is now aug 17th 2017 and my home page isnt done. besides the fact that they had all my photos and text and everything by jan 1st, im actually amazed they can do so little. I was supposed to get into contact by holly over 6 weeks ago and she was going to make heads roll as she is a manager, nothings changed.. nothings done.

Never hire these people.. i am going to get my refund from my credit card and file it under fraudulent inducement in courts if they want to go there.

Wow - where do I start. I think rather than go on and on I will simply say that this is without a doubt, the worst company I have ever had the displeasure of dealing with. Absolute ###s and they sure do not beleive in customer service. RUN from these guys.

I am so upset for they will not give me back my money. I have sent numerous emails and voicemails to request my money back and to close down my account with a confirmation. Nothing has gotten resolved! I have already contacted BBB and they realize the seriousness of this company. It has been over a month and I'm getting nowhere! They should not be in business for they STEAL from people. I am so distraught over this and I can't believe that there are people in this world like this. DON'T TRUST THESE PEOPLE FOR THEY ARE FRAUDULENT AND SHOULD BE PUT OUT OF BUSINESS IMMEDIATELY!

I have been ignored since paying... No response from management and CSR's refuse to get a manager on the line. I might file a police report after speaking with a lawyer. DO NOT DO BUSINESS WITH THESE THIEVES.

Hi Larry! I agree with you. Let's post this on youtube.

I think we all should post this on http://www.youtube.com/ and Complain...

HIT WEB DESIGN SUCKS!

HIT WEB HAS THE WORST CUSTOMER SERVICE. MY SITE WAS SUPPOSED TO BE COMPLETED 2 WEEKS AGO AND I STILL HAVE NOT HEARD FROM ANYONE. THIS IS INSANE. I WANT MY MONEY BACK.

Hit Design needs to stop.Oh yeah... They said they would need an additional $170.00 if I actually want to use my $100.00 Video Page..?I just rated HIT DESIGN and copied and pasted these compliments and sent it to HIT DESIGN. This has to stop NOW!

I have the same story with my web-site.They charged me $100.00 each page, one of which i spent on a Video page and still have no video access to add any of them.Instead, someone tells me to e-mail them an embeled code from YouTube so she could temporarily put one video on my site.If you check my video page, its $100.00 charge just for me to add what You Tube already has for free... no charge from YouTube ... And on top of that, other total strangers vids are being showed on my own web-site. (countrykimberly.com)
Now, I go into my guest book page and I suddenly have advertisement on the top and sides of that page... And my beautiful compliments only show half a page and no one read it unless they scroll over, past the advertisements.Its imbarrasing to have my fans asking me what is wrong with my site now. HIT tells me they will look into it...hello! Still waiting...
My web-site looks like a amature did it. After $800.00 later, Im still trying to get it situated.HIT DESIGN keeps passing the buck and Im not getting anywhere.Im a bit scared that i will go into my site one day and find nothing on it... I have valuable information that Im afraid of loosing through them.
How can we stop them from doing this to others? I didnt even check the scam until things started going wrong.I continuesly e-mail different people and one by one, the e-mails come back undelivable? Im looking into a laywer... countrykimberly.com

I'm another victim. Pretty much everything I have read is EXACTLY what happened to me. After 8 weeks of HIT Web Design doing absolutely nothing, I requested a refund and of course they have not granted my request. So now, I will file complaints with the state of Utah, the BBB and dispute everything charge for their non-service. Do not beleive ANYTHING they say. They actually have a team that scours the internet trying to refute complaints. They have a D+ rating with the BBB and no longer accredited. When I brought this to their attention, they said it was not true. Check out wiki (heritage web solutions), there is a secton labeled "CONTROVERSY" under their name. They lure in by referring you to an outdated youtube video with Bryant Gumbel. They obviously have found that cheating consumers is more profitable than actually running a reputable business. Their terms of service agreement is a book. Here is their scam. They provide you with a low price claimining they can develop your site. They ask 1/2 upfront and setup a payment schedule. Then, the phone calls begin, would you ALSO like to purchase web hosting, then site maps, then internet tracking tools, etc. Then they will reps call you offering discounts to pay off the rest of your bill. If you pay the remaining portion and accept the discount, you will NEVER hear from them again, unless you continuously call. Of course there are no calls about the actual project. They would not ever allow me to speak with someone who was supposedly working on my account; I was told, they cannot give out phone numbers. Then they try to get you to sign agreements that are bound by their TOS. The customer has to follow the rules, but HIT Webdesign make their own rules as you go along. Watch out for them changing information on statements; they assume most customers will not ready all the fine print. I'm one of thousands of people who simply wanted some work done and who are willing to pay for a service. I really don't think it is enjoyable spending my time writing about how I was RIPPED OFF BY HITWEBDESIGN, but I was and believe me, the number of complaints with the BBB will continue to grow. I gave EVERY oppotunity to do something, anything, but they left me no choice other than to file a complaint and ask for a refund. They actually offered me a portion of my money back but they want to keep $1200 for doing nothing and I have START ALL OVER AGAIN with another company. I noticed the CEO [censor] is on facebook, his name is David Aitken. Drop him an email and tell him your story. Don't expect an answer, since the scam obviously was his idea. How these people get away with what they're doing is beyond me.

I payed 200 dollars to have flash buttons put on my site. After a month of going back and forth with customer service they told me it was already completed when the work never started. They said when you hover over the buttons they flash green and I told them thats been doing that for 4 months. They wont refund me they said they just did that even though the technician says he didn't do anything. Heritage Web Solutions now known as hit wont help me. I have sent tons of emails to all their complaint departments they will most likely post after I post this saying contact there 800 number and or email them at customerservice@hitwebdesign.com or qca@hitwebdesign.com or ceo@hitwebdesign.com Trust me you have to send tons of emails to those three emails to get a response. I have called them so many times for help and they wouldn't help me. They are now riping me off saying the work is done. HIT web design stay away. There customer service wont help. All the like to do is sell there service and make you wait months to do anything even though they have the resources. They will tell you after you sign up they have know SLA that's service level agreement. My site was supposed to cost 2999 it's now cost 2000 and still not done. This company will rip you off. HIT Web design should put and S in front of HIT. This company is also Mormon Owned. Their articles of faith state be honest in your dealings with your fellow man. I thought when i signed up with them they were honest. They just sell empty and very late results. I have emailed all of them 800 plus times since the start of my site and its still not done. HIT web design when you read this, this is no new news for you grow up and be honest will your customers tell them we will finish your site when its conversant for us. Also the designers will only email when the site is done so your site will never look the way you want it unless you call and email hundreds of times. Come on give me an AMEN on this report. Just google search HIT for reviews I am telling the truth as God is my witness and I am LDS also. These are just bad mormons.

I am in complete agreement with the person that has had problems with these guy's. I went from a 2000.00 site to a 8900.00 site and counting. They still do not have it functioning correctly, and I can not get anyone I can talk to about my database. I am on hold now for 30 min and still waiting, just for customer service. DO NOT put yourself through what I have gone through. Its not worth it. Zero customer service, and I mean ZERO.

Brian

Thank you Hit Management for ANOTHER form letter devoid of substance, or actual emotion. I suggest instead of spending time posting generic responses, you instead get hard at work on building the websites that you have sold!

Seems to me that sales and online smears take the front seat with actual work, and fulfillment taking the backseat.

We need to stand up to companies like this!

At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. HIT has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.
My personal promise to you is that HIT Web Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

Please contact the Utah Attorney General's Office and the BBB over your encounter with Hit Web Design / Heritage Web Solutions.

Also please contact your credit/debit card and do a charge back and see if you can get some of the money back for services not rendered.

We cannot allow companies like this to operate, you can file a complaint online at http://consumerprotection.utah.gov/complaints/index.html

You have resolved many of these complaints? You do not even return calls or emails- how is that possible? I am still waiting for my resolution. I will continue to pursue you, and post everywhere until I do! If any potential customers would like to read all of the emails between myself and Hit (also know as Heritage web)- please let me know.

I have started a petition against HIT Web Design to be submitted to the Utah State Attorney General's Office. If you have the time please go to http://www.ipetitions.com/petition/hitwebdesign/ and sign the petition and briefly describe your experience with them. Thanks for your time.

looks like more than a hand full to me

I am a free lance web designer and I take pride in the work I do and work hard to satisfy my customers. I don't consider a project done until my client says it is. However, I have recently been offered a free lance position within this company and just wasn't sure how I felt about it. So I researched and did my homework before filling out any contracts. I am glad I did! I take to much pride in myself and my work to be associated with such a company! Thanks everyone for your input! It had made a tough decision much easier!

As others have advised the only real way to resolve this is to wash you hands of Hit Web Design / Heritage Web Solutions or whatever they go by. Sadly you must just write off the time spent, but you don't have to loose the money.

The ONLY way to get your money back from Hit Web Design is to call your credit card or bank, and do a charge back. A charge back says that you have tried to resolve issues with the company, and they have not complied so because they have not up held their end of the deal, you are now refusing the charges.

It is the only way that I could have gotten all my money back! They were only offering me 50% of the over 2, 000 dollars that I spent waiting and never getting anything.

So do yourself a favor, and ditch this sorry excuse for a company!

At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

Agree. I was told by my credit card company to do the same thing. Do it!

Please follow the advice of Consumer Advocate, and call your credit card company and do a charge back! Hit Web Design cannot be trusted! Read all the comments and reports... they keep making fraudulent claims, delay your refund or never give it to you!

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet.

To better understand the character and integrity of HIT Web Design, we invite you to review our record with the Better Business Bureau. We have worked with more than 15, 000 clients and in the entire company history, have had less than 1% of our clients complain to the BBB. We are even more proud of the fact that Heritage has been able to resolve every registered BBB complaint. HIT stands by our record.

Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied. If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

If you read all the comments, along with what the BBB states about this company, the only way that you are going to get a full refund is if you call your credit card company and do a charge back.

I called them to simply sub out some work.. I talked to a [censor] name Jeff Harmon (jeffh@hitwebdesign.com). I is the biggest [censor] I have ever dealt with. I need a quote in two days, it took two weeks. He called and told me he had my quote ready and after being on hold for a few minutes he got back on and said it wasn't ready, that one he thought was mine was fora different customer... In the mean time, I completed the project and collect $6000. Glad I didn't give that to them. I guarantee I would NEVER have signed a contract. Go to web-design-companies-to-avoid.com

web-design-companies-to-avoid.com

Go to http://www.hitlawsuit.com

I too have been lied to, scammed and cheated by hit web design company. I paid over 700
dollars around two months ago, with my credit card. I not only have no website, but i cannot seem to have my money refundes. I am extremely disgusted at this point. Everytime i call i am given the runaround and noone seems to be able to tell me where my money is. I have received no services from this company, it is nothing but a company that is cheating people out of their money, getting rich by doing nothing at all. I say that all of us who have been conned out of our money by these people should come together and file a class action lawsuit. We should not just let them get away with taking our hard earned honest money. It would be completely different had they built me a website and done honest business, but that is not the case, i have paid 700 for absolutely nothing but a hard time. If you are interested in a class action lawsuit and having this company shut down then please give me a call at [protected] or email me at jamiebrown1975@yahoo.com

I chose them to work on my real estate website... since my last post nothing has changed. Nothing to the site has been done. If there is ANYONE out there that can help me get my project launched contact me! I am needing 12 websites built with the same programming/look and feel just a couple individual changes per site.

I am really open to anything at this point.

Chris Chavez
[protected]
chris@rentbuysellhobbs.com

This is the worst company I've ever seen. Not only do they scam the client, they lie when they say they are refunding money.

THE ONLY WAY TO GET YOUR MONEY BACK ONCE YOU REALIZE YOU'VE BEEN DEALING WITH A SCAM WITH HIT WEB DESIGN IS TO GET YOUR BANK TO BACK CHARGE ANY MONEY THEY HAVE CHARGED AND INVESTIGATE THIS COMPANY.

That's what I did, and I got every penny back. I wasn't about to wait until they were completely bankrupt to hope I got the money back. My bank will send the files to the applicable agencies too, for investigations.

DO NOT USE THIS COMPANY!

I am an ex HIT employee. Sadly it is not a 'scam' in the true sense. It is jut a VERY POORLY run business, they don't check qualifications of employees and are more concerned with quantity over quality. They are unable to fulfill their obligations to their clients because they don't have the staff to do it, and yes once they get the money they don't care.
I worked for them for nearly 2 years. I heard every complaint listed here and more. I finally quit when they started treating me like a client. I tried for over a month to contact the project manager by email and phone, he never got back to me. Therefore I could not complete the project for the client.
Don't blame the designers. Most of them are very good at what they do.
A solution for you folks who are looking is to find a local designer who you can sit down and talk to. Someone you can go see when you run into troubles.
Folks think that we are more expensive. But that is not true. We are just more honest up front as to what a site is going to cost.
So take the advise of a former designer for HIT. Find a local designer you like, and pay their prices. And understand in any web design project, much of your time as client is required to ensure the success of your project. Make sure local designer provide a spec and an estimate in writing, but understand things change over the course of a project sometimes that will affect this.
I am currently in the process of working on a way to educate the web site consumer as to their responsibilities on this type of project and what to look for in a good design company and how to tell a fraud. However doing my regular work takes most of my time and finding local media folks who care about this stuff is a challenge.
I know from experience that designers and clients can work well together and produce good web sites. It is just require time, dedication and trust on both sides. You will never get this with a large faceless company.
Support local designers and the local community. You will stand a much better chance of getting what you want when someones reputation locally is riding on what you say.
I get all my clients from referrals from other clients, so I must be doing something right.
I had HIT clients try to contact me via my personal site, and had to turn them away because of my contract. I wish I could put my contact info up and help all you folks, but I believe I can be sued by HIT.

They have me by the ... I cant seem to get someone appointed to my account. Its been 2 months since they rolled out the design and since then nothing has been done. I am loosing money and loosing credibility with my investors. I am in the hole because the company failed to deliver my site on time. Who do I contact to get my money back? I am willing to go as far as it takes to get my money back. After reading this thread my concern has risen.

someone please contact me with a solution.

[protected]

I will never recommend this company to anyone. Iam stuck with this company allowing as how I do not want to lose $600. Never never never do business with company.

I also got ripped off by HIT web design. I ordered a 2 page website in November and now its the beginning of Feb. and it still isnt done. I did file a BBB complaint with no response from the company. If everybody on here can come together and file a class action law suit i think that would be the best way to go about handling this company. I paid in advance with as of yet no website. It seems like all the employees there are working together to not get each other in trouble when i call in and wish to talk with someone in upper management. I get the run around, HIT doesnt care about its clients.

Please post on here if people are interested in joining in and filing a class action lawsuit to shut this company down and retrieve our money.

YOU CAN FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT. THEY ARE TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - [protected] I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPANY & COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME.

AGAIN THE CONTACT NUMBER IS:
PROVO, UT POLICE DEPARTMENT
[protected] OR
[protected]

Good Luck

I payed 200 dollars to have flash buttons put on my site. After a month of going back and forth with customer service they told me it was already completed when the work never started. They said when you hover over the buttons they flash green and I told them thats been doing that for 4 months. They wont refund me they said they just did that even though the technician says he didn't do anything. Heritage Web Solutions now known as hit wont help me. I have sent tons of emails to all their complaint departments they will most likely post after I post this saying contact there 800 number and or email them at customerservice@hitwebdesign.com or qca@hitwebdesign.com or ceo@hitwebdesign.com Trust me you have to send tons of emails to those three emails to get a response. I have called them so many times for help and they wouldn't help me. They are now riping me off saying the work is done. HIT web design stay away. There customer service wont help. All the like to do is sell there service and make you wait months to do anything even though they have the resources. They will tell you after you sign up they have know SLA that's service level agreement. My site was supposed to cost 2999 it's now cost 2000 and still not done. This company will rip you off. HIT Web design should put and S in front of HIT. This company is also Mormon Owned. Their articles of faith state be honest in your dealings with your fellow man. I thought when i signed up with them they were honest. They just sell empty and very late results. I have emailed all of them 800 plus times since the start of my site and its still not done. HIT web design when you read this, this is no new news for you grow up and be honest will your customers tell them we will finish your site when its conversant for us. Also the designers will only email when the site is done so your site will never look the way you want it unless you call and email hundreds of times. Come on give me an AMEN on this report. Just google search HIT for reviews I am telling the truth as God is my witness and I am LDS also. These are just bad mormons.

I would never recommend this company to anyone they are not the kind of business I ever want to do business ever again

For information on how to file an official complaint with the state of Utah pleases visit http://consumerprotection.utah.gov/complaints/index.html

Please contact the BBB and Utah State Attorney General's Office about Hit Web Design and their tactics!

At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

I was a victim of them when they were still Heritage Web Solutions. I have things in the works, trying to get atleast some of my losses back, through the Utah BBB. I urge EVERYONE who has bad dealings with them to do the same.

Sadly, it's companies like this that give us REAL designers/developers a bad name. What's worse is I have seen some of the "design" that people are paying this company thousands of dollars to "create" - I would be embarrassed to put my name to most of them, much less charge as much as they have for work my 8-year old kid could do.

And the timelines they promise? Not only unrealistic, but pathetic. I personally won't book more than 2, maybe 3 projects a MONTH because I know how much work goes into the design and development of a high-quality site - and more often than not I am working on two projects at a time (5-6 hours a day on one, then another 5-6 hours a day on the other). Even a mediocre site takes at least 3-4 weeks to complete - taking into account the time it takes to design mock-ups, get client approval (or implement changes requested, then resubmit for approval), code it, test it for compliance and compatibility.

Their "promised" turnaround times are just unrealistic - especially if they have a staff of sales reps charged with generating "at least $30K a day in sales" as one person put it on another complaint about this company. That's an average 10-15 sites A DAY - no wonder they can't meet their own deadlines!

Can't help but feel bad for the *many* people who have been sucked into this company's vacuum.

another wow... how do people get suckered into this service?

I am a web host, and it is really disturbing to hear these horror stories. Unfortunately, there are lots of so-called web designers preying on consumers.

I usually encourage my customers to do as much as they can on their own, but I am always available to help them at no additional charge. I also give out plenty of info on where they can find free stuff.

You should manage your own site, upload your own files. If something needs to be done quickly you don't want to be at the mercy of someone else who doesn't understand (or care about) the importance.

It is much better to separate your website needs into sections instead of one big package. Obtaining a domain name is separate from designing the website. Hosting is separate, as is site maintenance. You can easily register your domain name yourself. Shop around and find a registrar that doesn't cost much. Right now, I pay about $6 to register a domain name. You can get good hosting for $5 to $8 a month. That includes the ability to upload and edit your own files. You could pay someone to design your site, but it is fairly easy to do it yourself. If you are too busy, you could start off with a purchased template which might cost anywhere from $10 to $300. A far cry from the thousands being paid to lazy designers who are ripping you off.

YOU CAN FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT. THEY ARE TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - [protected] I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPANY & COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME.
PROVO, UT POLICE DEPARTMENT
[protected] OR [protected] -

Legal investigations should be demanded by the people who have bought their domain names through Hit They seem to be walking on a legal tight rope.

I suggest everyone reading this article check their website to determine if your the actual owner. It seems that HIT registers YOUR domain purchased from HIT actually registers the domain in their name.

Here's an easy step by step process to check your true domain ownership.

1. Go to the following URL http://www.networksolutions.com/whois/index.jsp

2. On the site input your website information - these steps assume you purchased your website from HIT or whatever they are calling themselves today.

3. Example: input "HITWEBDESIGN.COM" or whatever your websites real name is into the "Search all WHOIS Records" portion of the web page

4. In our example "HITWEBDESIGN.COM" is registered to:

Domain name: HITWEBDESIGN.COM

Administrative Contact:
Heritage Web Design
Dave Aitken (domains@hwsinet.com)
+1.[protected]
Fax: +1.[protected]
1460 Moon River Drive
Provo, UT 84604
US

Technical Contact:
Heritage Web Design
Dave Aitken (domains@hwsinet.com)
+1.[protected]
Fax: +1.[protected]
1460 Moon River Drive
Provo, UT 84604
US

Registrant Contact:
Heritage Web Design
Dave Aitken ()

Fax:
1460 Moon River Drive
Provo, UT 84604
US

Status: Locked

Name Servers:
ns0.heritagedns.com
ns1.heritagedns.com
ns2.heritagedns.com
ns3.heritagedns.com

Creation date: 27 Sep 2008 22:30:00
Expiration date: 27 Sep 2010 22:30:00

Now if you pay attention, it appears there may be some scheme going on in the background beyond what's on the surface. HIT registers domains that people buy from them in THEIR NAME, not your name. THIS MAKES HIT THE LEGAL OWNER OF YOUR WEB SITE, NOT YOU!

Why, well I suspect their killing you softly and stealing your property and reselling it under another business. Check out ENOM, INC and you will notice their very similar to HIT. I smell something really fishy going on with this company, and it goes well beyond what is seen.

The signs are all there, you just need pay attention. Scam companies typically will provide very little information pertaining to their actual owners. This is because angry people sometimes become VENGEFUL people.

Moral of the story is if HIT owns your website, tell them you want it registered in your name, not their name. Tell me what happens because I have a friend that's dealing with this issue right now.

Hey HIT, remember the guy who lives in D.C., my friend does not have his domain returned to his name yet. I plan to post and post and post and register complaints until this is resolved.

Can you hear me now? If not the next step is to visit some of our lovely congressional types on capital hill. I am curious what your company TAX records look like?

Maybe the IRS needs to take a hard look at your company as well?

This is my experience as well. They would sell you the Brookyln bridge if they thought they could get away with it.

This company is unbelievable in terms of how poorly they communicate with their customers, record customers work requests, and even working with one another on a customer's website. My time with this company has been overspent and unproductive. I paid for a website 5 pages for $600, which was expensive and I paid for a year hosting in advance at $150 for a total of $750 to HIT. My web design was complete for first week in December, but with a typographical error on a page, the BLOG incomplete, and hyperlinks on my home page deactivated. I've reported this problem for 3 weeks everyday since December 9 to December 21 and will continue complaining until the work is done. I can't get my account manager to return my phone messages or emails. I've tried contacting the web designer. I filed a complaint about my account manager to his manager. I submitted 3 weeks worth of requests to customer service trying to get them to complete my website to no avail. I have filed a complaint with the BBB and am trying to get the work done so I can move my business elsewhere. I knew this company was unethical and shabby at best when I asked a technical person to tell me whether my work request had been logged into their queue. He said yes. I asked if he knew when the work would be done. He said in a day or two. Then I told him that his information conflicted with 2 technical persons I spoke with previously. He changed his story and admitted he really didn't know the answer to my questions. I talked with a manager about this disingenuous person and the manager told me the company would fix my problems. He received approval from his manager and told me my problems would be fixed. That was 2 1/2 weeks ago and I learned the work wasn't even logged into their queue according to 3 different technical persons that I spoke with over the next 2 weeks.

I'm not concerned about the money as much as I am about how they handle their business. When you call in and the technical or customer support person shares information with you about your work activities, you'd better be careful believing the information. I have learned through 3 weeks of tried and tested conversations that HIT's work queue is not very clear to the the customer and technical support people. You can receive different information from one person to the next. Be prepared to spend hours upon hours managing your business with them. They do not confer with one another on your work, they ask you to call the person(s) assigned to your website and hound them. Although, you have no authority over their people's work, you are strongly requested to talk with them directly instead of customer service. When I asked why should I manage HIT's employee's time, the response I received is "BECAUSE IT'S YOUR WEBSITE."

As far as a contract, I received a Terms of Agreement. After reading it, I called HIT to use a condition for which I was suppose to receive for FREE. They told me that the contract I received was not fully applicable to me because I paid for a discounted package and not the BRONZE packet, for which my contract shows. Therefore, I could not receive the service I needed, according to my contact, because there is a variance between what I purchased versus what my contact states.

Also, you need to know that if you submit a work request, DO NOT do so over the phone. You need to submit it through the online process. You will never get your work done by talking to HIT over the phone. If you purchase their service, DO NOT think your account manager understands the contract or is even aware of the fact that you have one. You MUST talk with the account representative so that he/she can inquire from someone knowledgeable in the company to clarify your concerns and questions.

DO NOT give them a credit card that they can debit at will. They will debit your card even though the work is not done and they can't give you an ETA on completing the work.

I encourage everyone to contact Mr. Matt Nelson (mnelson@hitwebdesign.com) to try and resolve your disputes. This is what I did and we were able to reach an agreement.

Has anyone noticed that all the responses posted by Hit Management are identical? They have one or two form letters that they slightly modify to fit whatever complaint they are addressing at a particular time... One starts "it is in our best interest to work with customers..." and the other one starts "At Hit Web Design we are committed"... Just check the messages s/he has sent and you'll see!

This is yet another proof that they couldn't care less about the customer... Not even for this they take the time to really dig into what's going on...

Anyone for a civil suit?

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet. You will also discover other "one-sided" Terms of Services.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

i am a victim as well ... such one sided terms must be ended . i started submitting content and they say this automaticaly say`s that i agree i didn`t recieve the terms in the mail for quiet sometime after i signed up . I should of saw the red flags when the day after i signed up i went on the web to find heritage now hit web designs and found a page full of compliants . i am a new company and money is tight . after i signed up all these expense`s enhanchements they call them . were expenseive and just kept adding up on my balance. they didnt tell me about a site map for 8 weeks at least .and then that cost three hundred dollars. they now have turned off my website in the middle of the summer . do you or anyone see how turning off a website helps anyone make money ? how do they expect payment when they are keeping me from making money? are they this stupid, term 11 clients approval, i never gave the final go ahead. term 26 90 gaurantee. whern does this start if you dont give the final go a head? i have kept notes on this hit webdesign since march 26th when the complaint page poped up ...anyone care to hear my notes. i am shocked that they feel by turning off my website will get them money any faster ...i could go on for a very long time . but it feels good to vent

shady

There are aolt of companies out there that are perfrom the same way. Be on the look out for my new blog titled "Being Overcharged for Web Design?" I will explain how to tell if your paying too much and how these big companies take our money and give you poor service and make unfullfilled promises.

Check out my blog:

http://www.wired2design.com/blog

I will give you 10% off any service you choose. Ask for Daniel

danielg@wired2design.com

[protected]

Well, my problem is that I did a direct from my account deal, not through a credit card... hmmm... I never thought about it until now, but I may be able to get the bank records and see if my bank can do anything. I am doubtful, but worth a shot I guess.

I do have deliberations through the BBB going on right now, maybe I will get something resolved through them.

Oh, and one other thing for everyone out there, I just recently found out the have changed their name to Hit Web, so eveyone look out for this too!

I suggest that you just do a credit card charge back and get your money back. Otherwise you will get the run around.

I too went through this with them. Luckily I didn't spend quite as much as you, nearly a grand though. I have a complaint with them waiting response from the BBB and am hoping something might get done that way. I tried threatening them with lawyers and such since they ceased work on my site, but refused to refund the money stating it was because of the time invested. I thought this was a load of crap becaus i had something up in about a week that was designed and looked like hell! I could tell they really didn't take much time to get it done right. There were mistakes that I couldn't get them to fix. I was, as you had mentioned, told that if I updated (spent more money), they could do more with it that might meet my approval. I guess they were telling me then that they were only giving me what they thought I deserved for the "great deal" they had given me. I think they operate on the basis hat they promise you the world at a cheap price to get you into their trap. Then, by the time you figure out that the world they promised is empty and barron, you are pretty much screwed. You either invest hundreds more to get the bells and whistles, or try to make it with the piece of crap "discounted" site you paid for.

I have been doing my best to make sure that everyone knows that if they do business with this company, they might as well expect to dish out a few grand if they want anything that may be worth putting on line.

Ron Ross
www.rossmangifts.net

Heritage Web Solutions has not only *not* finished contracted work 2 months out from the stated finish date but they continue to put huge charges on our company credit card for which there was no agreement.

Otherwise called THEFT.

Credit Card company was notified and stated they "cannot stop the charging" you can only dispute them, even if they are reported as fraudulent in nature. Its a Dickensian nightmare.

I have never seen dealt with a company that so consistently flirts with fraud and outright fraud so persistently without being busted.

johnson aka dave aka ryan read the truck load of complaints about ### web design all over this website and internet and at

HIT Web Design/ Heritage Web Solutions — bad business to work with/for! abc4 news utah will expose!

I have used Heritage for 6 years and have purchased 4 websites and have been extremely pleased with my clients responses to them. In fact Sepideh Hanks was my consultant and she was excellent in informing me on their products and their benefits. She is someone who I recognize as an asset that I would want to employ for my firm.
In reading "Polly's" post on "unauthorized charges" it doesn't sound like the complaint should be on Sepideh. I have used this firm for so long now that your post sounds very sloppy. Why didn't you post the name of the gentlemen who said he was supposed to cancel the account or the accountant who sent you the wrong contract instead? It doesn't sound like Sepideh is the one who gave you info in error. I don't see why you have her name posted when you could have called accounting or gotten a confirmation from the gentlemen canceling your account. I would recommend this firm to anyone in need of a unique site that looks good and that helps you get your business out there.
-J.Johnson, IL

WILL SUE HORITAGE WEB SOLUTION, WHO WANT TO JOIN ?

I paid almost $3000 for custom programming, they keep on saying they have people work on it, after half years nothing was ever done, and they are charging hosting fee everything month. we cant wait for any longer for our website to go live, business has to run. we called to cancel the service and get money back for the works which not finish, but they said THEY DONT HAVE TIME LIMITE TO FINISH THE WORK ON THE CONTRACT, AND THEY HAVE RIGHT NOT TO ISSUE REFUND, and they said they will cancel our website, we need to look for other company to host it. we cant file dispute with credit card company after 3 month, WTF we lost $3000 for nothing. We are looking an atterney to sue this company, I can join you guys if anybody else want to sue this company, please contact me johnli7777@hotmail.com

Same here,
9 months after the happy happy sales person sold me on a promise of a 4 to 6 week completion date
{without any explanation mind you about project size or intricacy -sneaky huh? I didn't hear about that till a MONTH after I signed my contract, though I gave them an outlined design and explanation of what I wanted on day 1- otherwise how could they quote me a price?}
and 700 dollars plus tons of stress and anger later. I had to walk away too.
I finally figured out they were never going to give me a site that worked without issues. This, after I'd lost my momentum, integrity with my peers {who were promised a completion date numerous times that came and went}, and the desire to even have a website.

My experience with this company sucked so bad it's almost unbelievable. I have no idea how they are in business. I have my own business and if I pulled any of what they pulled on me during that 9 months I'd have my ear yelled off. And rightfully so.

It's insane. They must have magicians and [censored]e working for them somewhere. Only their magicians can't finish websites.
Be warned.

zuesfl - How can a chargeback benefit you if it HARMS you? ANYTIME you file a chargeback it affects your credit in a negative way, and when you LOSE a chargeback if affects your credit severely! You can get nicked on your credit up to 20 points for a chargeback! So if you lose a chargeback, you not only lose your money but get a negative nick on your credit score as well.

How can this be seen as a positive thing?

There are other ways to make your opinion heard.

I strongly disagree with your stance on chargebacks! I have to say, that large companies need to know that we the consumers are in charge! The quickly forget who hands them money and pays their salary!

I think it is time that consumers stand up and be counted! We need to use the tools that we have at our disposal! One of those great tools are chargebacks! We can use them to punish companies that we don't like and take away their ability to have credit card transactions, and in the end take away their ability to do business!

So don't be afraid to do a chargeback or two! You are exercising your right, power and privilege as a consumer!

DON'T TAKE CIGSM's ADVICE! without thinking hard about it!

The problem with doing charge backs on a credit card is, even if you WIN the chargeback you get a negative on your credit score. That's right, they actually penalize you for filing a charge back even if it is totally righteous and you have been scammed. I'd recommend trying to work it out with the company first before filing any kind of chargeback.

And recommending someone to file a chargeback after ONE DAY of "dispute" is incredibly irresponsible. If the company hasn't given you your money back, then try to work it out through their system. After looking at them, they have been in business for a while now (2000) which means they are probably legit and if you DIDN'T get your money back it was probably some kind of misunderstanding.

Wow that's really sad. First of all, contact your bank & do a charge back. If you did it through a debit card with a Visa or Mastercard logo, they'll charge the amount back to Heritage & they dont take kindly to businesses that steal customers money. After a certain amount of charge backs, they're ability to accept payment throuhg that vendor (Visa or Mastercard) is LOST.

Secondly, contact your bank about the unauthorized charges. They don't take kindly to that either. They normally will have you fill out a form stating what happened, then sick their fraud department on them.

Third, contact www.consumerist.com with your story. They'll post it for their millions of readers to see so they don't get swindled either.

Fourth, take them to small claims court. Since they're doing business in your state (via the internet), it will be too expensive to send a rep or a lawyer to your state to fight it, so most likely you'll get a default judgment. If they DID send a rep or lawyer for your small claims court date, you just have to give your evidence to the judge. He'll make them pay you back + interest + damages (not having that money, etc etc).

Good luck!

Yep everything you read about any of the complaints is true. Don't trust this company. I signed them up to develop a website that was botched so badly I cancelled the project after just 5 weeks of working with them. For that I got bilked out of $1, 340. This company is run by crooks.

I have given this company a year to produce a website to my liking(design was great) CONTENT was awful. This company will do what needs to be done in order to obtain all of the money, but not maintenance, zero customer support, ridiculous prices. I am shocked this company can still function with the numerous amounts of complaints available online. I only wish I had done a bit of research prior to wasting over two thousand dollars on nothing short of a scam.

I had a web designed by Heritage which never worked properly and they told me that it would be fixed, I could not process credit cards at all, and the problem was not solved it was very costly $ 1900.00 very deceptive in their business practices and I want my money back the reason why I waited so long was being in the hospital for additional surgery on my back I am permantely disabled.

I paid this company $350 down and $100 / Month to make a web site. I contacted H.I.T. Web Designs around the June 5th to put together a website for me. The experience started out pretty well until I actually needed to start the work. I have had conversations with:

Sean Jackson ( Customer Sevice Supervisor)
Carlos ( Senior Customer Service Agent)
Ryan Smith (account manager)
Kozy Antoine ( Web Designer)
David Akins ( President )

So far I have had one of the worst customer service experiences I have ever had at the hands of this staff. Includeing repeated promises to have someone contact me to discuss the content and design concepts I want incorporated in my site. Promises that were not fulfilled. I am writing to you because I have no other place to turn.

My last contact with the staff was with and E-mail to the President of the Co. who I never got any response. 7 Day days ago, I asked for a refund and thye refused, citing that the site is already too far along to grant this request and that he will have someone contact me immediately. That was Monday, June 28th and I have yet to hear from anyone. As soon as they have your money, you can forget them servicing you. They will build a website from a Template and that will be the end of them. BEWARE, BEWARE!

I wish I had researched Hit Web Design more, before deciding to choose them. They have over 500 complaints on the BBB!

First off, things may sound reasonable and cheap, and that is because, throughout the course of building your site, they nickel and dime you for EVERYTHING. IF you want buttons to change colors $200, you want a site map $200. Now, it all depends on what you know when purchasing a website, but had they told me in the beginning what was best for me, I would have known all these little charges!

For weeks, I had spent money and countless hours creating a photo gallery that I purchased through them, that never worked, and still, 2 months later, I'm stuck on these galleries. The irony is, Hit Web Design will only do one project at a time, so my website is at a standstill until they can FIX the PROBLEM. If I could just cancel with them, I would.

No one there is accountable for anything. You can not, and will not ever be transferred to someone of authority. If you ask for a manager, you will get an email address. What kind of place is this! You will spend days, and weeks trying to get someone to understand your problem, but even so, that person has to report to someone else, and it is a joke.

My account manager goes missing for days, unless I want to add money or an enhancement, and then he is magically at work.

I wrote the CEO and even the person that was assigned to help me, has not returned my emails or calls.

Since every piece of your website is handled by someone different, it takes a miracle to have one person know what is going on. You call tech support, and they are clueless. You call customer service, and they are clueless.

Buyer Beware, I will NEVER do business or recommend HIt Web Design to anyone.

I started a site with this company last year and the nightmares began almost as soon as I signed the contract. We began the construction phase in April of 2008 and the site - a writers workshop - took 6 months to complete and was nearly double the price I had signed on for by the time they had finished hitting me with ‘up grades’ and ‘add ons’.

A very long story short – the site to this day has never worked right. Getting even the smallest of issues attended to was like pulling teeth and was always an added expense.

At one point the person assigned as my personal account manager left the company - no one informed me for two months. Two months I was sending him e-mails and voice mails asking when the next problem would be solved and at no time did anyone bother to mention that the guy wasn't even there any more!

I was never assigned a new account manager or primary contact person.

I haven’t been able to even log into my site for over 6 weeks, the password were corrupted ‘somehow’ and my issue has been moved up to the mystical “tier two tech support”. I am not even sure they exist on this mortal plane, since no one has yet to return a call or attempted to contact me in 6 WEEKS.

This company makes sleazy Used Car Salesmen look honest.

I payed $440 for a website with Heritage Web Design. They agreed to do the work with flash animation, before the work could start i had to pay 50% upfront and sign an online agreement. As soon as i payed and agreed the company decided to change the pricing for the work and increase the total desisng amount. I discussed witht hem that they couldnt do the work as agreed and couldnt f=provide the work in time so we both agreed to cancel and i was offered a full refund. I was very impressed by there manner and deiced that i would use them again the next the few months for a different project so they kept the 50% ($220) and froze my details..or so i thought. Within 2 weeks the called and emailed to tel lme they would bill my account a monthly amount of $20 for hosting. I called to enquire what they were hosting as the account didnt exist. After many calls and exchanges they acknowledged that it was wrong and no billing would occur. Within a week or so they took the 2nd 50% (another $220) unautherised from my account. They now held $440 of my funds. I called them to ask why and could i speak to someone in accounts to get the full 100% refunded to minimalise any future monetory mistakes on their part. For 4 days i spke to a memeber of staff who kept passing on messages to a superviser named Josh who refused to contact me. Eventually i got through to someon in Accounts who told me Jason was a supervisor who was on the same level and he could refund the moneys owed. Jason was contentious and refused to deal wtih the account issue only passing me back to Josh who i had already stated i was not happy dealing with. Prior to Jason handing me back he told me he was only going to refund me the 2nd unauthorised deduction from my account ($220). His reason was that i had agreed online to wortk being done. I discussed and reported to them that there had been absolutely no work undertaken by the company for them to keep my money.. No servies had been exchanged and they had already agreed to refund the initial money held. They refused to give me my moeny back. I requested a contact name or direct private email for the CEO of the company which they refused to give me. I threatened them with legal action, the response i got was an email asking me to go to BBB arbitration. I couldnt believe the hostility and unprofessional manner in which they had conducted themselves. They knew initially that i had planned to do several projects with them and as an act of good faith i had kept monees with them to return but there actions now would lose a customer and several projects. The two supervisors i spoke with told me they were the topline of management and the opnly person they answered to was the CEO.. I was stunned! To date i havent had any money returned. These two guys who say they are supervisors are hostile idiots who shouldnt be in a position of management or authority, they have no idea how strategy and busioness work and seem tot hink that good customer service is applying a 'mormon' like tone of voice with the customer. I strongly suggest caution in doing business with this company and would definately withhodl any funds until work is done and agreed.