Hit Web Design review: payment to contracted employees 118

This company is ridiculous! I am also an ex employee. I am not bitter in the least towards this company, however, I just could not stand working for them. It is true about the company being in the hole. I wasn't outsourced and I still had problems cashing my check, along with several others. I even went directly to their bank, and their bank charged me $6 to cash my check. It is so bad, that the VP was telling the whole accounting department that they could only refund $3600 a pay period to their customers. Can you imagine? A company that requires all of it's employees to sell at least $30, 000 a DAY, can only afford to refund a small amount every 2 weeks. They even tried to blame the post office for checks not getting to the outsourced workers. Give me a break!

DO NOT use this company for web design. Most customers are told their websites will be up within a couple of weeks. That is so not true. It normally takes 2 weeks before you are even put into the design department. This is the most absolute worst company I have ever worked for! After I was hired and read all of the complaints online, I wanted to tell them no thank you, but I went ahead and gave them the benefit of the doubt. I wish I would have never stepped foot inside this company. Everything you have read on the complaints boards is absolutely true.

Oh, and the only way to ensure that you are not charged for anything in the future is to just cancel your credit card. The employees are under so much pressure to upsell you and make you buy things, that we saw trends of employees putting though unauthorized sales just so they wouldn't get in trouble by their managers.

the more I read about this company the more flabbergasted I am that they are still in business!

I wish I had read the negative reviews before I used them to create my web site. Dealing with this company has been one of the most maddening experiences of my entire life. I was unhappy with the service, the design, you name it. I finally had to cancel my contract after 8 mos and am in the process of filing with the BBB to recoup some of the money.

HIT Values Its Employees

Since its inception, HIT Web Design has emphasized honesty and integrity, both to our customers and to our fellow associates. Being honest in our business dealings is paramount to our success and has helped Heritage Internet Technologies become one of the fast growing privately held businesses in the country.

As a company with more than 200 full time employees and nearly 300 independent contractors, glitches and problems will sometimes arise, but we are optimistic about our future. Our employees are committed to working hard for our customers. Those who fail to meet the high standards we have set are asked to leave. Naturally, some of those terminated employees have chosen to take the lower road and post slanderous statements. We feel sorry for them. All we can say is that we wish them the best in their new careers and hope they will be more respectful to their new employer.

Our employees and contractors are compensated with very competitive wages and benefits packages. In the past, we experienced issues with our payroll-processing bank on a few checks that were processed through the wrong account. We have since changed bank processors and the problem has been eliminated. All of our employees and contractors have been and will continue to be fully compensated for the work they perform.

HIT Web Design is a successful company that has been recognized by such organizations as Entrepreneur Magazine and Inc 500, and is ranked in the top 500 of privately held companies nationwide. If you have a concern, please contact me personally, and I will resolve it.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator

i dont know how the CEO's of HIT web design sleep at night with this ENRON scam. could somebody please post comment on how to report these people to the BBB or is anyone planning on sewing? if so i will testify

"HIT values it's employees?"

Ex employee here and I can promise you that is a bold faced lie. They talk about honesty and integrity and are so far from being able to fulfill that I'm sure they had to ask for help on spelling the words!

HIT treated their employees worse than anything I've ever been a part of. They wanted a family feel to exist - well they must have been into incest because all they seemed dedicated to doing was screwing you over! They tell you to take any complaint directly to them, but the CEO is never in the office. As his company is failing, the CEO, David Aitken can not be found. Where most owners and executive management find themselves working more and more, once news of the recession broke - David Aitken made himself scarce. Showing up around 10am and leaving around 2 or 3. Bonus of being the CEO? Maybe. But does it make sense to demand perfection and for everyone else to lose their families for the cause of "hitting goal" and the "captain of the ship" be paddling away in a life raft? The management there is a HUGE joke. The president of the company, Jeremy Aitken (brother to CEO), is a JOKE! Him and his brother can't manage a company. They babysit rather than look for ways to adjust. Jeremy Aitken has NO PROFESSIONAL EXPERIENCE! David often told stories about them selling their very first website EVEN BEFORE THEY HAD MEANS TO FULFILL THE DESIGN! I assure you that even though very abled designers work there, they still don't fulfill anything! It will take you years to accomplish anything! David went on in all of his pointless story telling to say that he went over to Jeremy's house and spent a couple of days putting this together? What was Jeremy before? Nothing! What was David before? A sales guy and a good one. He'll sell you on anything! He'll tell you that he'll take care of you and you don't have to worry, and the next minute he's found some cool way of screwing you over!
TO ALL WHO ARE THINKING ABOUT USING THIS COMPANY!

DON'T! DON'T! DON'T!

There are sooooo many companies out there that will focus on customer service and designing your site, rather than getting every last nickel and dime you have to the point you can't begin your business! From someone in the know on HIT Web Design, I encourage you all to look other places and be very cautious should you decide to proceed with them. They make the promises, but in the end I didn't feel like I could say I had my integrity in check and so I chose to part ways with them and my life has been tremendously better! Be cautious! Be weary! Be bold in telling them you're not interested and don't fall for their lies and become a part of their next vicious cycle!

For additional information on this complaint, please visit the Terms of Service for HIT Web Design wherein they state that HIT Web Design doesn't even have to design you a website should they change their mind! There is a lot of mind changing going on.

All,

I want to share some interesting numbers regarding our performance this year and the position they are putting us in. As you are aware the end of 2008 was very challenging for us. The combination of the recession, the holiday season and an uncharacteristically high jump in credit card declines caused us to chew our reserves down and ultimately forced us to do an across the board pay decrease to keep the business moving forward.

Heading into January we saw a tremendous response from our staff and as of April 1st of this year we had reset wages and began our march forward. We track our numbers many ways but the easiest ones to share with you would be our daily new revenue average.

Nov. 2008 $65, 329
Dec. 2008 $62, 460

While I realize $60K+ per day seems like an awful lot of money and it certainly is, the funds we actually receive after splits, declines and refunds along with the large expense of operating a business the size of ours leaves us in a negative cash flow whenever we run under 70K per day.

As I mentioned we responded well at the first of the year pulling the following numbers.

Jan. 2009 $66, 643.35
Feb. 2009 $70, 610.77
Mar. 2009 $72, 762.62

The decision to reset incomes was based on the stronger numbers posted in February and March of this year. If you will remember I even said it was against conventional wisdom to do so but felt compelled to set things straight as quickly as I could. This was done with the expectation that we would continue to perform at the above levels.

We even ended March with the single strongest performance day in company history and it appeared as though we were back on course. Here is where the challenge sets in and where we need a change and quickly at that.

Starting with April we experienced a steep decline in our revenue per day and we have progressed that direction.

Apr. 2009 $67, 500 Total daily drop from March of $5, 262 per day or $110, 000 per month.
May 2009 $65, 875 Total daily drop from March of $6, 887 per day or $144, 000 per month.
June 2009 $65, 519 Total daily drop from March of $7, 243 per day or $152, 000 per month.

Obviously if we continue on the path we have established since April we will be forced to make adjustments again, this is something I do not want to do in any way shape or form. However, we have to manage our bottom line in order to protect the future of our business and make sure that we do not go the way of so many other businesses this year.

This email is being sent as a rally call to our entire staff to make the necessary adjustments and push our performance back to the levels we were achieving in March of this year. Nothing changed between March and April other than the wage reset, we simply need to get our edge back and make sure we are all working at our full potential to avoid the necessity to go that route again.

We have to start running at $72, 500 per day with $41k upfront to avoid finding ourselves in the difficult situation of needing to cut wages again. We need to do it starting right away and maintain it going forward so that we may all continue to enjoy things the way they are currently structured. If we cannot accomplish this we will have our hands forced to make an adjustment starting on the Aug. 1st payroll.

This is important enough that I will repeat myself, If we are not able to increase our revenue per day back up to $72, 500 per day we will be making a 10-15% cut to wages and commissions effective 8/1. The amount of the cut would be determined by the daily average revenue amount we achieve. Please remember that it is our desire that everyone pull together so a cut is not necessary at all.

We will also be watching everyone’s personal production levels very closely. Those that are not meeting production goals may be putting their employment at risk. We want to help and assist each of you in meeting daily goals. If you feel you need help, or are concerned about your production levels, please see your supervisor. It is important that you take personal responsibility in your performance, something that you have control over.

I want to reiterate that we are in a difficult economic time all over the world. This new economic climate takes everyone banding together and working diligently to achieve their goals. I owe it to each and everyone of you to expect 100% effort and accountability from everyone in order to protect the business and each of our positions. I need you to take a moment and decide right now how you will react to this message.

The way I see it there really are two main ways people react to to situations like this. The first and in my opinion the preferable way is to redouble your efforts like we did earlier this year and protect these changes from ever happening. The second would be to become negative, perform at below expected levels, and give less than 100% effort. By doing so you are actually working against us rather than with us to straighten things out.

If you choose the second route then I am afraid that I will be asking you to leave the organization. Our future and our current pay rates are firmly in our hands and I will not have anyone making disparaging remarks, working with less than a stellar attitude or giving less than 100% each and every day. I owe it to myself as well as all of you to eliminate anyone who is not giving the above listed efforts and replace them with people who really want a good job and will join our team and work well with us.

For the departments who do not have revenue generating responsibilities we still need you at your best too. Times like this take an entire team pulling in the same direction and we need our support departments on their A - game as well.

So just how hard is it to hit $72, 500 per day and the $41K we need in order to protect our wages? Hard to say exactly but I know we can do it, in fact just today we hit $74, 500 in new revenue with $42K up front. Not only that; we have ran numbers like this for years and have shown the ability to do it earlier this year in even more difficult economic times.

I am confident that we will avoid this difficult situation if everyone will simply pull together and fight for our common goal. We can’t do this without the group performing well as a whole and as individuals, so I place it in your very capable hands.

The information contained in this email is confidential information for employees of HIT only.

Sincerely,

David Aitken
CEO
HIT Web Design

Whew,

We put together a huge rally for the last 15 minutes of the day and with the help of our nightshift made it to within 4k of our goal. The key today is to adjust our focus and shoot for the 75K level to make up for the missed revenue yesterday.

Hitting 75K is well within our reach, we just have to make sure that every single one of us remains focused on the goal and doing the right things to make it happen. Getting out of the gates quickly is going to be key and I need everyone dialing the phones and helping potential and current customers starting right when you get in.

Lets make today great,

David Aitken

P.S. If your position is based around calling out to your customers then make sure you eliminate anything possible that gets in the way of this activity. One thing we are no longer willing to do is ask our staff to do such a basic part of there position as dialing customers or leads. If you don’t like dialing the phone and staying busy all day long with the tasks you are responsible for then it may be time for you to consider moving on. Our supervisor staff has more important things to do than ask/beg people to do the basics and I am sure that those of you who are working hard get tired of hearing it.

Remember proper effort is a part of every ones job requirements, if working as hard as we request is not something you would like to do then please move on so that we can bring in someone that is willing to do it. Its the only right and fair thing I can do for those who are here working diligently all day every day.

a thank you to the person who sent me a whole cache of e-mails from this company.

This just keeps getting better!

People need to really start paying attention to these e-mails, and these first hand experiences with Hit Web Design! Hit Web Design appears to be positioning itself to close it's doors. Get your money back while you can!

All,

We are very close to the average revenues we need to avoid the pay adjustment and I have a recommendation for everyone.

We are currently $3, 657.62 behind on total revenue and just $1, 964.51 behind on up-fronts. These amounts are the total number behind and not an average so they are well within reach.

My recommendation is that we all pull together today and get caught back up so we are not running from behind. It is also important that we build some reserve in case there is a day that really challenges us.

You can do this we just need to work together and make it happen.

Dave _______________________________________________

I find these sales e-mails a fascinating look inside Hit Web Design. I cannot believe that companies operate like this!

I'm not gonna lie, this scares me just a bit... I just barely started outsourcing for HIT Web Design and I really hope that the situation isn't as scary as it sounds. Maybe I should start looking for another job? (Biting my nails...)

It should scare you a lot!

If you just started, I will assume that you have not yet submitted an invoice? Or at least not been paid yet on your first?

When your check does not arrive when it should, you will be told that the post office is having problems.

When you realize (10 seconds later ) that this is a crock, you will very quickly get a bunch of attitude from the person your PM tells you to talk to.

Bottom line: HIT will stick to the "post office did it" no matter how rediculous they sound.

NEWS FLASH: If you call any post office in the US, they will all tell you the same thing: The mail is so light nowadays, nothing is late!

Wow you really know what you are talking about 'say it again hit' I would hope that everyone could either get their money back from Hit Web Design or find other employment.

All,

On Monday Joshua Hoecherl sent an email out to staff members who receive direct deposit explaining that one of our banks had a problem with one of our processing account that could potential create a delay in our direct deposit of a day. This morning we have learned that in an effort to alleviate this problem it was actually made worse and has now caused potential problems with our payroll account as well.

While I am not sure I fully understand the technical side of the problem from the banks point of view right now I do know the effect it has had on some of our staff and may potentially have before everything is straightened out. The result of this problem is that the funds that were supposed to be deposited into our payroll account are caught in “limbo” (certainly not the banking term) and this is causing some checks to be returned. While this situation is far from ideal I want to make it clear to you that it is not because of lack of effort on our part. We have been assured that any charges that result for our staff will be handled and want you to know that regardless of their involvement we will make things right with anyone affected by this problem ourselves and then work with them for the final resolution. We have been told that it will take approximately 24-48 hours for the problem to be completely resolved, we are not happy with this timeframe and are pushing hard to reduce it but it is not in our control.

Due to this situation we are terminating our direct deposit relationship with the bank and will start looking for better options. Frankly, those of you who have utilized the direct deposit program know that it has not performed the way we would expect it to and is unacceptable. Starting next pay period we will not have the option available and everyone will receive a paper check until we determine a new provider of these services.

I do want to mention that issues of one sort or another happen like this from time to time, normally it never reaches our staff because we have our reserve accounts we can transfer from and could have relied on until the issues were resolved and the deposits put back where they belong. This situation underlines the importance of us all working hard to keep things moving forward so that we can build that reserve back up.

I want to apologize for our role in this problem which I view as having the wrong relationship in this area. I know the difficulties this must cause for those it affects and we are doing everything we can to resolve it quickly. If you happen to incur any fees or charges please contact Joshua at joshua@hitwebdesign.com.

David Aitken
CEO
HIT Web Design
www.hitwebdesign.com

Heritage Web Solutions

All,

There was a problem at Chase yesterday with one of our transfers into our payroll account. Rather than making the funds immediately available for withdrawal they were set as pending and thus unavailable for immediate withdrawal. This problem affected some employees who were trying to cash their checks directly at Chase last night. The worst thing about this situation is that it happened outside normal banking hours so they were unavailable to correct this problem until this morning. We were on the phones with Chase right as they opened on the East coast and had the problem corrected early this morning.

This problem is limited to just those employees who cash their checks directly at the bank. If you receive Direct Deposit or deposit your check directly into your bank account this situation will not affect you.

Like most companies we do not maintain a large balance in our payroll account as they are non interest bearing accounts. Each payroll we transfer the cash needed to cover the paper checks into that account and leave our reserves in our interest bearing accounts where it can do us some good.

Due to this problem we will be speaking with Chase and putting in steps to help ensure that something like this doesn’t happen again. We are aware of the many challenges a problem like this can cause and I want to personally apologize for the challenges that some of you may have experienced due to this error. While the situation was out of our control we certainly feel responsible to make sure that all businesses we work with perform properly especially where money is concerned.

If you normally cash your check please feel free to go do so now. The problem has been corrected and as I mentioned before preventative measures will be taken.

Sincerely,

David Aitken

Former employee - My paycheck bounced, and it caused a huge upset in my account - I was negative for almost 2 weeks. They did not send the replacement check for over two weeks, and everyone I talked to said I had to talk to accounting. Accounting did not care, they had their own money, why would they care? They did not offer me the fed ex option. The check bounced on Friday, and they did not mail the replacement check until the next Thursday "supposedly", but I did not get it in the mail until the following weekend - guess the post office took nine days to get it to me... ha! They do not care about the outsource employees.

And on the above comment - "Our employees and contractors are compensated with very competitive wages and benefits packages" - Outsource has no benefits package, and the pay is meager. $9 for an update that is supposed to take an hour (usually more), $20 a page for websites. That is not competitive...

An unusual percentage of the clients I have written for as an outsource writer at HIT have had nightmare experiences once their account moved into the design phase. Huge delays, unauthorized withdrawals from client credit cards, etc. It has taken me awhile to catch on to the paycheck scams HIT is running, but now that I have gone over my records I am just as outraged as the rest of you. The managers spend all their time urging writers to make enhancement sales (If I were a salesperson, I would have a job as a salesperson), then do not pay when we make a sale. The administrative assistant whose job it is to process our pay invoices each week is a total automaton, and a nasty one at that. It is a simple matter to compare the date on the paycheck envelope stamped at HIT and the postmark of its actual mailing date. They are holding checks for over seven days before sending them out, making the actual pay delay three weeks and more. The accounting VP's response to complaints about this is "upper management controls it" and that there are many factors at play in the delay of paying employees. A crock of crap to say the least. It's too bad, if they did the right thing and did business in an upfront manner, this would be a wonderful job. Instead, they are taking advantage of a bunch of telecommuters who do their jobs well. Not a HIT with me. Class action, anyone?

Soon to be former employee

OMG I am terrified. I need to move my website from this company ASAP. They have been a Nightmare.

This is 'LIVED IN AZ" also, a VICTIM of HIT WEB DESIGN AND/OR HERITAGE WEB TECHNOLOGIES. Please read other posts placed by me. After asking for my money back because of all of what other people have experienced with them. No unreasoble right? The customer has no recourse they STICK IT TO YOU. I am currently being told by Hit's operation manager that "they are in essence upset with me and have monetered my complaints... WELL GOOD! THEY ARE ALL TRUE. They are telling me that Unless I take back all the following (POSTS). I will not get the website I paid $1000 for. The name (DOMAIN NAME) I am known by in my business and will not get my files, graphics, etc. This is their propsosal to me: IT IS NOT RIGHT, IT IS NOT FAIR THAT THEY HOLD YOU HOSTAGE WITH SCARE TACTICS such as THEY WILL CHARGE ME EXTRA IF I DO A CHARGE BACK/and for every charge back I file. OR I'LL END UP PAYING LEGAL FEES. ETC,

HITS PROPOSAL:

*** to retract all of my "negative posts" against their company/employees/officers/etc., etc. AND POST AN "APOLOGY"? SAYING "AMICABLY RESOLVED"

***WILL NOT RECEIVE ANY MONEY WHATSOEVER!

***will sign a contract ending our business AND THAT they will hand over all my files, graphics, and release my domain name. BUT when I answered their (Matt Nelson QCA) email that I will also, put my conditions too... "THAT I WANT in the contract A WORKING SITE" AND ONE that is released to me... in it's entirety ..not "owned by HIT WEB DESIGN. I am told that they will NOT make any promises or guarantees. And will NOT include that in the NOT even "that they will NOT MAKE any PROMISES if in fact that "it may not work" that the site may be INOPERABLE. They also, mention "we don't know if the hosting/servicing company you go with will be "ethical" or legit and may not be able to work with their site. UNBELIEVABLE!

***That I will NOT discredit against them to any affiliations such as the BBB, attorney general, lawyers, media, etc.
***That I will IN other words, BE OUT OF MY MONEY ENTIRELY, NOT HAVE A WORKING SITE, AND THREATS THAT IF I defend my point on any level THAT i will also, see other charges and lawyers fees.

I don't know about you all out there. But, I am beginning to read and see that most of you out there are INDEED afraid of this company. ENOUGH that you have settled for their scare tactics and their unethical practices. THAT HIT HAS CORNERED YOU and talked you into signing this "sleezy" agreemnent.

And if that was not enough, at the end after all this AGRAVATION, FINANCIAL SACRIFICE, LOST MONEY IN THE INTERIM OF THESE HUGE GAPPING HICCUPS AND FAILURES TO DELIVER A DONE AND COMPLETED PROJECT. You TUCK YOUR TAIL between your legs and WALK AWAY... C'MON PEOPLE WAKE UP IT'S THE PRINCIPLE...PRINCIPLE... IT'S YOUR HARD EARNED MONEY... WHERE'S THE CLASS ACTION LAWSUITS?WHERE? HIT, if you're reading this... COUGH UP OUR MONEY... and BE ETHICAL AND DO WHAT'S RIGHT...

I am not signing YOUR CONTRACT TO ALLOW YOU TO SCREW ME PRIVATELY IN MY OWN HOME/OR OFFICE.! I AM NOT GOING TO GO AWAY. I will make sure your COMPANY IS HELD ACCOUTABLE...or at least be a part of the work in progress TO HAULT your business practices. ITS THE PRINCIPLE OF THINGS GUYS.. I could have sworn I FELT THAT I WAS BEING SCREWED BY THE WELL KNOWN "NIGERIANS" BUT, IM BEING SCRWED BY OUR OWN PEOPLE HERE IN THE UNITED STATES OF AMERICA... I WILL TAKE IT ALL THE WAY BECAUSE I AM ANGRY and APPAULED BY YOUR ACTIONS OF UNETHICAL BUSINESS PRACTICES AND YOUR FAILURE TO MAKE THINGS RIGHT WITH YOUR CUSTOMER!

Campups you need to contact the Utah Attorney General's Office ASAP with this information. Also the FTC as this is becoming a major legal issue. The coercion that you have described is ILLEGAL!

Hit Web Design CANNOT make threats like that and get away with that! That infuriates me! Anyone who is a consumer advocate needs to step up and make a stand! Hit Web Design is clearly an unethical company that has no interest in doing business on the up and up!

Campups and everyone else involved:

So i did some cyber sleuthing and I found email addresses for you to use!

Here are the owners personal e-mails

BRAD STONE brad@hitwebdesign.com
DAVID AITKEN President/CEO david@hitwebdesign.com
LEAH YOUNG CAO leah@hitwebdesign.com
MARK STRONG CQO mark@hitwebdesign.com

Also from all the complaints people have sent me here are the email addresses for the upper management people.

MATT NELSON mnelson@hitwebdesign.com
TANNER WOLSEY twolsey@hitwebdesign.com
LANCE CARD lcard@hitwebdesign.com

Please contact them directly as they seem to be the only people who can get anything done.

If anyone knows their phone numbers or extensions please send them to me so that we can post them here online!

Looks like out of the 200 employees they have, 190 are Sales people and others are supervisors managing the freelance designers

I think you hit that nail on the head "whatever hit web design" lol

The standardized automated answer from HIT that every company has some dissatisfied customers and HIT's has only 1% in their 10, 000. In checking with the BBB [and oh, how I wish I had thought to do this before I signed on with them] there are 435 complaints. If my math is correct, that is about 5% of disgruntled customers. And that is only a % of those who have taken the initiative to report the shady practices of HIT. You can bet there are many, many more!
In article 38 of HIT's Terms OF Service it states:" Client's use of HIT's services is at client's own risk. HITs services are provided 'as is'. HIT disclaims to the fullest extent permitted by law all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non infringement of proprietary rights. HIT disclaims any warranties regarding HIT's services including that they will meet client's requirements, that they will be uninterrupted, timely, secure, or error free." This goes on and on. In other words, their word means nothing-their warranties mean nothing-their contracts mean nothing. Everything written previously in this piece of garbage is negated.
The terms written on invoices of services paid for mean nothing.
I think the word for this is unconscionable and it is all double talk which may make the whole thing illegal. Would anyone know the law concerning this?

Quilting Granny,

I feel for you! But good job on following up with a charge and complaint!

If more people would do this Heritage Web Solutions or Hit Web Design wouldn't be in able to hurt more people!

I hope someone starts a class action law suit soon so that people can recoup what they have lost!

HIT Web Design/ Heritage Web Solutions — bad business to work with/for! abc4 news utah will expose!

has over 10 pages of scam exposure about Heritage Web Design.

To any prospective or current clients of HIT Web Design/Heritage Web Solutions. Massive layoffs started yesterday, with 30 people being let go between yesterday and today! Please take the advice of all the current and ex-employees on here and GET OUT WHILE YOU CAN!

Hit web is one company to keep away from. its unfortunate we read about these complaints after signing in with them.
If you want to keep sane, you need to keep away from them.

This company has jerked me around for months! It started with the guy who called me to give me a quote on a website. He told me that they did custom websites and that i i went with go Daddy which was my provider at that time, that i would get a template design. Not true. and Hit did a template design for me. there is no custome. Also told that they would put the entire site together. They had no clue and sent me crap. I had to come up with the design of my site. they also said all i would have to do is do an interview phone call and they would write everything up for me. When the designer finally called me he said it would be $100 a page more! i was told i would have my site up within 3o days, it was over 2 months. when i went to customer service to try to get my money back so i could go to a different company they told me they would not refund a cent! I could not afford to start all over so i was stuck. since they were taking so long to put the site together I asked if i could do the updatesmy self. i was told yes...so i approved my site incomplete, knowing i could make the changes i needed. Wrong again, they wanted to chrarge me again for updates! I was locked out of certain area of my website and could not get it changed without them charging again! so stuck again, i paid to have updates done. 2 months later i still have not gotten the changes i wanted done. I have written to the CEO and have written many complaints and still have not even heard an apology. STEER CLEAR OF THIS COMPANY! don't get stuck like i did!

The company has taken over 6 months and still not finished my website - told me it would take 2 days. I complained and they offered me a compensation package of website auditing software and then never installed it after 2 months of waiting. The customer service officer told me to email the CEO and he just ignored me despite the threat of involving a lawyer.

I am not passing this onto legal authorities to handle.

Stay well away!

I disagree with this. You just need to know which designer to ask for. I had Rick Owens and he made an incredible site for my company, in less than a week. I even sent him change after change and before I could get out of my E-mail, he already had it done... amazing. So don't blame the company, blame the designer. If you want a great website and you want HIT to do it for you, demand that Rick Owens gets assigned to it for you. I realize that there are problems, I had them too. But that was before they finally gave me their best employee. I'm completely satisfied and even recommend them to my business friends.

WOW!

MY COMPANY USES HIT. THIS INFORMATION IS VERY DISTURBING TO ME. WE WILL NOT RENEW OUR ANUAL AGREEMENT.

THANK YOU ALL FOR SHARING YOUR EXPERIENCES.

PRESIDENT OF GEORGIA COMPANY

Dave Aitken, give me a freaking break! HIT Web Design is the biggest boneheaded company I have ever in my life worked for. Typical Utah County ###s trying to get rich easily and fast. Besides changing banks and NOT telling anyone about it, until we asked why we we never got paid, their compensation is laughable! $75 for a logo?! Seriously?! HIT sells a logo design for like $300 to the client and pays the designer (the one who actually knows something about logo design) $75. So if anyone working for HIT knows what's good for them, they should be creating a $75 logo, NOT a $300 logo. If any designer knows, the logo should take 2 hours AT MOST to complete to make it worth their time. BUT guaranteed, 97% of the time it requires more time than that. So when a client is unhappy with your logo, sometimes it gets reassigned to someone else. You can request compensation for the work you've done. BEWARE! You will NOT get anything close to how much time and work you put into the project! You'll request a certain amount and Aimee Nelson, who loses all professionalism when you question her, reads her script 'This amount is coming from the president who has reviewed this'. There is absolutely no explanation as to why they decided to compensate you what they will and no discussing it with anyone at HIT, except for Aimee who knows nothing. The president of the company is shady and greedy and hides behind a wall of inexperienced employees to do his dirty work, because fully compensating one of his contract employees means less money for him to hide out in his house at the base of the Wasatch Mountains.

I HIGHLY DISCOURAGE anyone working with or for HIT Web Design. You'll get crappy, uncompetitive rates, worthless customer service and way too many people working on one account to keep anything streamlined.

Funny how there are NO negative comments on their ridiculous YouTube videos?!?! It's so blatant that they've got employees making stupid comments about how 'cute' they are. SO dumb

I disagree with your post TexasBusiness. I've hired HIT and experienced the same exact treatment. They provide poor customer service (to the extent that they basically ignore you) and constantly over-promise without ever delivering. Judging from the amount of unsatisfied customers on this site, as well as plenty others (just do a google search by typing the company name and the third result is a customer complaint) I would say that your experience is more of an anomaly. Maybe you caught them on a good day? Or maybe you're just a company representative posing as a "satisfied customer?" Either way, if you'd like to prove your story, why don't you provide your web address along with an email address where people can contact you to discuss your so called positive experience with HIT.

My email is: sjtekman7@hotmail.com (no live website yet otherwise I'd provide it)

I wish I saw all this complaints before dealing with them. Hit Web Design is SCAMMING company. DO NOT DEAL WITH THEM, THEY SAID THEY WILL CANCEL YOUR ACCOUNT IF YOU POST NEGATIVE THINGS ABOUT THEM. THEY KNOW WHAT THEY ARE DOING TO THE CUSTOMERS. THEY ONLY NEED YOUR MONEY. THEY WONT CALL YOU AGAIN ONCE THEY GET YOUR CASH. RUN...RUN...RUN...RUN...THEY ARE SCMAMMERS..HIT WEB DESIGN IS A SCAMMING COMPANY. DO NOT DEAL WITH THEM...MORE THAN 1 YEARS AND THEY HAVEN'T DONE ANYTHING ON MY WEBSITE. THIS IS A WARNING... DO NOT DEAL WITH THEM...I AM LOOKING FOR A WAY TO SUE THEM...RUN RUN RUN RUN SCAMMERS, SCAMMERS, SCAMMERS, SCAMMERS. DON'T SAY YOU DIDN'T SEE THIS!

i will personally destroy hit if they dont STOP. i am reporting them to any reporting services now!