Holland America Line review: Item returned to EFFY Jewelry that was purchased on a Holland America ship

As I purchased the ring on the cruise ship, the refund comes from Holland America. On August 15, 2024 EFFY received the ring and requested that a refund be issued. I have made numerous calls to Customer Service as it has been over two months and I do not have my refund. I have emailed and the response was that the refund in in process and takes "significant time" and that the refund will come by check from a third party. I responded to the email and asked who the third party is and when I will receive the check. I have had no response. Today I spoke to three Customer Service people who told me in had to go for an audit due to the "large" amount. Then I was told that there is no way for me to contact the audit department and no way for your own employees to contact them and that he (Ron Phillps} doesn't "know who they are". I asked for a supervisor and was told that he was the highest point I could speak to. He then told me that he had spoken with the person who reviews things and was told the money would be refunded to my credit card. I have asked for a billing department or a supervisor or the complaint department and have consistently been transferred back to Customer Service to the same people. When I asked again for the Complaint Department, Ron Phillips told me he is the Complaint Department. There must be someone in Holland America that knows something--anything about my money.
I need to get some communication from someone who can answer my questions, Please have someone cll me at [protected]
Mary Schuett [protected] Booking Number 2WCGGX