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I tried retuning a Christmas gift I bought for my daughter, since it was ill-fitting. Alex, the cashier, walked away with my item, over to the opposite counter, then to the other end of the store towards the door, and then started holding up my returned item to a gathering of HomeGoods employees before retuning to the cash register (where I was waiting some kind of communication as to what was the matter). Alex (the cashier) proceeded to call out to another employee to take my returned item to the back of the store to verify that it was their item, without explaining to me what was happening, or why I left waiting at the checkout with a word. Alex became rude stating that if I had nothing to be guilty about then, I shouldn't worry, that I would be reimbursed. I was treated with total disrespect. Alex became abusive when I told him that I felt disrespected as a customer.
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What you don't understand is that 2 out of every 10 customers return FRAUD merchandise. It is an everyday problem. We HAVE to verify that it is a HOMEGOODS item before it is returned. It is nothing personal, nothing against you- it is POLICY.
Don't like it? DONT SHOP THERE
I ordered a Dimplex fireplace insert from them, and they first said shipping would take 3-4 weeks, then changed it to 3-4 days when I threatened to cancel. When it didn't arrive two weeks later I canelled the order and put a payment stop on my credit card. Five weeks later it was shipped, but I refused it. They answered neither phone messages nor e-mails.Beware - they are scammers
Took a return trip over to Home Goods tonight after being treated poorly by a manager there earlier in the week. My husband and I were shocked at how dismally we were treated-- again, this time by a different store manager.
He totally did not hear what I was saying. He did not understand my issue and kept focusing on 'store policy' which was NOT the issue. The fact that I was made to make a return trip to the store because of another manager's rude dismissal and refusal to even come over and look at the product in question did not seem to matter to him at all. He said it was the other manager's word against mine and I truly felt he did not hear what my gripe was about.
My husband was there and witnessed this manager's poor attitude toward me. He was incensed and stepped in to try to explain our point of view. At this point, it became no longer about the rug, but about the poor customer service we have been receiving from Home Goods. My husband will never step into a Home Goods store again. I am questioning whether I want to continue to support the store as well. I am quite upset at how nastily I have been treated when I asked for simple service and for nothing unreasonable.
I am considering returning the product and the manager's insulting $10 cash discount that he pulled out of his pocket and handed to me with a grimace, which is sadly the best that he could do. He was unwilling to make the price adjustment on my TJX credit card, clearly implying that we as customers were acting petty. Perhaps their managers would benefit from some empathy training which is really just old-fashioned caring about your customers.
I found the clerks at the store to be much nicer - friendly and helpful when I make inquiries. I also witnessed how condescendingly and rudely they were treated by the poor managers.
After many years of shopping at Home Goods, I am now a former customer. I paid $130.00 for a Mauviel copper bottom omlet pan. Used it twice then the metal on the cooking side started bubbling and peeling off. The West Hills store manager would not take it back because "I had used it". Yes I used it, and that is how I found it to be defective. How else do you find out that something is defective? Good bye HG/TJMax