Kuehne + Nagel
Reviews and Complaints

I am submitting this complaint on behalf of a mutual customer, Smyle.

Our customer has been requested to fill out an application for customs brokerage and a customer card agreement each time a shipment is booked on, regardless of the invoice details.

We feel that this shouldn't be required each time as the information is the same and this delays shipments, resulting in our customer losing sales.

We had a box prepared and ready to be shipped from England to Ireland.

It was supposed to be picked up on the 15th February 2023, and today was still waiting at its departure address.

I have spoken to the Freight Account Manager in England Ariful Hoq, and he still could not give any guarantees as to when it would go.

Absolutely terrible service and regret now ever giving you the job.

My pallet was collected 17th Oct from France and nothing has happened with it. I have asked several times if there is an issue, if anything else is required from me and I have been assured there is no issue there. I have tried now for over a week to find out exactly where the goods are and why nothing has happened with them I have also asked for contact details to escalate the issue but I am getting no help

NTG620055579 Tracking has been booked since 19th April 2022 and the pallet has still not arrived. I have lost the number of times I have tried to get information from the company representatives to no avail. All promises given to me are NEVER met and I have to say this is probably the worst company I have dealt with in my 30 years of business. You are not running a proper service and need to be accountable to customers - THEY pay your bills

Nov. 11, 21. Upon entering our break room I noticed my food for the evening was gone. I asked security to check and see who took my food thinking an employee had taken it. I observed on security surveillance Marcus Myers taking my food from under my food purse and threw my food in the trash outside the door. I later asked Marcus my food and he said he had the right to throw anything away that is left on the counter and that it is stated in the handbook. He gave no resolution for my lunch ($20.00) steak hibachi being trashed . I had no fuel to work on for 4 more hours. I went to my supervisor Kris, and asked for an incident report to file and Marcus told me I didn't need one and to GO ! I left as I was told and still got a incident report anyway . He also fired the security guard who was only trying to help me. There are a lot of complaints regarding this manager for being petty and unprofessional. His leadership is questionable and his behavior is HARASSING! I am a permanent K & N employee, 1 year in. My work speaks for me. Times are too uncertain to pick with people. I need my job and Marcus makes a hostile work environment.
Ericka Norris

7th Sept 2021 - Copy of email sent to Gemma Webster today.

Dear Gemma (Gemma.[protected]@kuehne-nagel.com)

I saw the emails from Davina/Luke during my holiday regarding delayed shipments and I am annoyed to see that the misinformation and lack of information Davina is being told is still persisting. We have been in this game for a very long time and never come across such ineptitude to give a more precise estimation of delivery frame, even with curve-balls thrown in during goods journeys. You've put us in a position of passing on the details in good faith/trust to our customers (given by you) which is now changed by you at the last minute almost daily. What is going on Gemma? How could all this go do dreadfully wrong. It's like pulling teeth.

We cannot afford for you to lose us any customers so I need your definitive responses immediately for the outstanding orders from Topcer in Portugal. And where on earth are our Pavigres goods? In a highly connected world why have you no clue where they are?

Truthful answers back to us now please Gemma. Enough is enough.

Dear Sir/Madam,
Regarding the partial Shipment with reference number [protected],
it has left on 15 of June, been told by agent 6 of August it will Arrive, now showing 6 of September in Skopje, I need urgent messures please, goods extremely seasonal.
In 30 years experience in Shipping, never been so disapointed, please help

You delivered to our local pub (George & Dragon, Sandwich, Kent) at 9.00 am on the 29/7/2021.

I heard a loud crunch as your HGV mounted the pavement outside my house so I went to look at what had happened. A paving slab had collapsed under the weight of the HGV, which then proceeded to mount the pavement multiple times, eventually stopping very, very close to homes (centimetres from the windows) and blocking front doors (see photos).

The reg. no. was DE70 JJY

I asked one of the drivers for contact information of a depot or supervisor so I could let your head office know. They literally told me to "[censored] off" and called me other names such as "[censored]", all in public with curtains twitching and your branding for all to see.

When I said that the pavement was damaged, and people could trip on it the driver said "a rubbish truck did it". When I pointed out that the rubbish trucks here did not drive on the pavement and I literally just heard it collapse I got more abuse.

Appallingly unprofessional behaviour. If your staff are asked for their contact details by a concerned member of the public do you train them to tell the public to "[censored] off"?

Photos of truck, damage, parking and drivers attached.

Your Nottingham office, 01159438042, left me a message on 6 July about delivering a cross trainer purchased from InnovaMaxx through Amazon in May by my fiance, Anthony Middleton. Despite repeatedly ringing them back and leaving my mobile number, [protected], I could never get through to speak to a person, only the answering machine. They had promised delivery on Tuesday 7 July but we still have not received it! I have since tried 2 further numbers but only got answer machines again. Ive left several messages but no one has ever got hack to me. I have even emailed the makets in Germany who said they had passed on my mobile numbet to you, but to no avail. My fiance is desperately disappointed in this outcome as he was so looking forward to using the trainer during lockdown. I would be so grateful if you could look into this for me and hopefully arrange delivery of our trainer. Thank you very much.
Mary Finegan and Anthony Middleton

I booked Kuehne & Nagel to ship some cartone and pallets from Spain to Greeve via the booking agent Eurosender. Shortly after collection I recieved a message that the dimesnions of the packages were bigger than I had given when making the booking. I had to pay an additional eu165. I objected, the packages were the manufacturers standard cartons and it was unlikely that they would not know the dimensions of their own product K&N would not discuss it, I had to pay the charges or the goods would be returned to Spain and I would have to pay extra to get them back. SO I paid, under protest. On delivery I measured the packages, the dimensions were exactly those I had given previously. I told K&N they had made a mistake and asked for the excess charges tobe refunded. They refused todiscuss it even though I provided photographs proving the dimensions. This was clearly a legitiate compliant with supporting evidence about incorrect charges. Any reputable company would have responded and tried to resolve this. To keep the excess charges in these circumstances is theft.

The dimensions I gave were

120 x 80 x 198

236 x 43 x 14 (2)

90 x 90 x23

K&N's dimensions were

120 80 x185

300 x 50 x 30

90 x 90 x 23

The attached photographs proove K&N were wrong.

I am writing to complain about one of your
Drivers because I was driving on the A406
London around Finchley when the artic lorry
Over took me, I was in the inside lane,
And he cane so close I had to mount the kerb
And it was a bit scary.

I also noticed he did the same manoeuvre
Which I saw in my mirror before he overtook
me on a transit vehicle and he was forced up
the kerb like me.

This happened Friday 20/9/19 afternoon
A406 east bound

Reg : AG65 ELT

Please warn the driver before someone gets
hurt.

Regards
Steve ware
Email : [protected]@yahoo.co.uk

I wish to complain about the driver of your vehicle DK67WBY on the M6 southbound today 29 August around 10:45 to 11:00 between the M42 and M69 junctions. This section of motorway has roadworks and thus a 50 mph limit.
I was in the inside lane rowing my caravan, with my cruise control on, set at 52mph, as my speedometer reads high then I believe my true speed was around 48/49 mph.
I first became aware of your lorry when it came up alongside me in the middle lane. There were 3 or 4 vehicles a cars length in front of me in the middle lane at the same speed as me. Your driver proceeded to drive right up to the car at the back of that bunch and tailgate the car in front of him at around 2 metres gap for a mile or so.
After a mile or 2 the bunch of cars in the middle lane slowed slightly. I maintained my speed n the inside lane and slowly passed some of the vehicles in the middle lane. Your driver then came into the inside lane, presumably hoping to undertake this bunch of vehicles. After about half a mile the vehicles in the middle lane speeded up slightly to that they were level with me and your lorry.
I continued to maintain my speed on cruise control, however your driver now found himself boxed in, so the then proceeded to tailgate me in the inside lane, again at a distance of, I estimate, 2 metres. This continued for a number of miles.
As we approached a junction I could see a line of lorries coming down the slip road. In order to enable them to join the motorway I increased my speed slightly so that I was clear to pull out into the middle lane which I did. However your driver then increased his speed behind me in the inside lane and began to "shut the door" on my inside thus making it difficult/dangerous for me to get back into the inside lane. I had to increase speed slightly to pass another lorry so I could get back in.
Shortly after I turned off onto the M69, your driver continued down the M6.

In my opinion this was a sustained and deliberate attempt by your driver to intimidate other drivers in an attempt to be able to go faster (which would have been over the speed limit) and as such was dangerous and probably illegal.

My details are
John Outhwaite
Email John.[protected]@gmail.com

I live in Helensburgh Scotland. At 12.20 I went to park in a disabled space as my wife is a blue badge holder.
One of your lorries pulled into the space ahead of me, which my wife had a longish walk to her shop. After I parked I noticed the driver
And companion leave the vehicle and go round the corner.
The reg of the lorry is FJ61 BJV, and this took place on West Clyde St Helensburgh.
About ten minutes they came back with sandwiches and a drink. I asked if he was aware they were parked in a disabled bay, and my wife is
Disabled. He replied "who cares". I am afraid the encounter went downhill from there. The passenger told me to [censored] off, and when I approached
the driver he said "[censored] off" too. I asked if he was concerned that my disabled wife was made to walk further. The reply was the same followed
by "have you not got anything [censored]ing better to do with your [censored]ing time", before wrenching the door open so violently the
edge of it caught me in the chest.
He then locked the door started his sandwich and drove off.
Two points arise from this
I suffer from a heart condition an an aortic aneurysm and I really hope that these are not exacerbated by the hit.
It shows enormous disrespect for the disabled and I would hope that the staff of o company of your standing would
Have better training and manners,
I am informing the police of this matter

Michael Calder

I would like to advise of the poor driving and disgusting habits of your employees. They were driving through Vange in Basildon in the vehicle with the number plate Fj18uac. While they were going round the roundabout the passenger spat a big ball of phlegm towards the cars waiting to enter the roundabout. They then proceeded to drive down the middle of a two way road and cut the bends leading to near misses and slamming their breaks on at a camera as they were doing 40+ in a 30mph limit.

I would like to complain about one of your drivers. Not only did he cut me up, near missed my car but he also did a very sexual gesture in the mirror towards me.
He also overtook approx 10cars at speed going through a red light at the road works in kinmel bay at approx 12.15pm (North wales). I also have a photo of the van with the registration plate if you wish to look into this further.
I am disgusted by his behaviour today.

Dear Sir/Madam

I am writing to report one of your delivery drivers being extremely obstructive, unhelpful and downright rude. I live directly next door to the Red Lion Pub, Red Lion Street, Cropredy. A beer delivery was taking place this morning when I have to leave for work. I work full time the other side of Banbury. Once again, as in previous times, your delivery man chose to park right outside the pub with no hope of either myself, or indeed my neighbour who also came out (5 minutes later - yes I was still sitting there). I got out to speak to the main chap and I did ask politely if he would be kind enough to move the lorry back down the lane to the wider area by the canal bridge as I have to get to work. He said it was not possible and ignored me. I then telephoned the landlady of The Red Lion and explained the situation. She came out. She was very embarrassed and anxious and indeed accepted they could move and she said she would have a word. 8 minutes later I am still sitting there. He eventually came back and I asked him again if he would move. He told move to "reverse your bloody car up!" I told him I could not and would not and perhaps he would care to try. He smirked. He then slowly proceeded to carefully and very slowly start tying up the curtain down the side. I said he could do that if he moved the vehicle. He said it was against the law ! I don't think so. He then infuriatingly for me started to check and kick the tyres, wiped the windscreen and eventually move slowly back to the large area I described above. I was kept waiting nearly 15 minutes!

The number plate for the vehicle in question is FL67 NZJ. I warned your driver I would be reporting him for his behaviour and he told me to do just that and smirked.

I am that upset. And frustrated and cross. If there had been an ambulance trying to get through HE WOULD HAVE HAD TO MOVE! I have to get to work, my neighbour had to get to work. I was late. It was embarrassing for me.

This chap needs reprimanding and frankly an apology down the line. My husband, Peter Howard, has had issues with these employees as I believe you are aware. He said you were sympathetic.

Please. Your drivers needs to park in an area which is available and does not affect residents trying to get in and out of their home street. It is pure idleness on the driver's part. He has to use a metal conveyer for the barrels in any event and its only a matter of a few extra yards he has to push. It really is that near. It is downright disrespectful him treating me and my neighbour this way. And indeed an upset for the poor landlady also.

I sincerely would appreciate you investigate this incident this morning. Please. Also, for the future, for the sake of the Red Lion Street residents who have to get to work, surely the beer delivery could be at a more sensible time of say late morning 11.00am when most "workers" are out. Ultimately, for the sake of an ambulance situation, they should not park there at all. I suggest you send someone to look at this area and you will see they are being unfair and lazy.

Sorry to go on. I really am upset and I don't want to be put in this awful position again.

Yours faithfully
PLEASE CONTACT ME WITH YOUR RESPONSE.
josie.[protected]@hotmail.co.uk
[protected]

Josie Howard (Mrs)
7 Red Lion Street, Cropredy. OX17 1PB

Kuehne have repeatedly failed to deliver my goods, and have consistently given be unclear and inaccurate advice. It has cost me a lot of time on the phone to customer services and holiday from work.

Rather than deliver my goods, Kuehne have insisted the sender pay more money. Costs which have been passed on to me, the recipient.

I want the company to deliver my goods at at time which is convenient to me, and waive the gratuitous and insulting charges.

To illustrate why i'm so upset, I refer you to the following timeline describing my interactions with Kuehne +Nagel:

1. 17 January PM - I received a call telling me that the delivery would happen on 18 January. I explained that I wouldn't be home but my builders might be able to accept the delivery. I was told to call them at 8amin the morning to confirm.

2. 18 January AM - I called Kuehne at 8am to explain that my builders could not take delivery. I was told it was too late, and that I should've told them the day before, contrary to the previous day's advice. I rearranged delivery for 23 January..

3. 18 January AM - The delivery driver called me when he was outside my home. I explained that I wasn't home. Please note that on this occasion the driver did not have a problem reaching my home.

4. 23 January AM - My husband took a day off work to wait for the delivery. He called Kuehne to confirm the delivery was going ahead. Kuehne advised him to expect delivery between 12 and 2pm.

5. 23 January PM - I received a call from the delivery driver, but I missed it because of a business meeting.

6. 23 January PM - No more than 20 minutes after the delivery driver's call. My husband called Kuehne who explained the driver decided he couldn't drive down my street. Please note that this is despite a driver doing so successfully on 18 January. My husband insisted that the driver return and unload the goods at the closest possible place. Kuehne promised to call back.

7. 23 January PM - Kuehne called my husband back and told him that the driver could not return. Assuming the delivery would not happen, my husband went to work.

8. 23 January PM - The delivery driver called me and said that he could drop the goods off in the street next to mine. I called my husband who rushed home to meet the driver.

9. 23 January PM - After arriving home, my husband called the driver who told him he could not deliver the goods after all.

A representative of Kuehne + Nagel by the name Omphile Lesejane has been providing my company with the poorest service I have ever experienced. We urgently need information from her that is required by the department in order to provide our client with authorization to import the waste in to South Africa (export from their side and import from our side in South Africa). We have been phoning her for days on end asking for information over and over, she never phones back and we as the client must always follow up on our requests. Her attitude toward a client is shocking and I do not see how Kuehne + Nagel has any clients if this is how their clients are being treated. We have asked for two things, two things over and over - on mail and via phone calls. The feedback that I need has still not been provided, the representative sends us info that she feels like sending when this is not what we requested, she doesn't respond to all our queries and till this day I must still follow up on her. The department and my client is on my case and because of her poor service our company looks bad when customer service is of the highest priority to us. If someone competent from Kuehne + Nagel gets back to me, please ask her exactly what was required and prepare this information before getting back to me. I am aware that the exact registration of the vehicle that wil lbe transporting the goods cannot be provided at this moment, but other details can be provided. The deadline is 07/09/2018 at 11:00. Please call me so that we can discuss this further. [protected]

Hi

Kuehne+Nagel had collected the shipment from Woodhosue International on 13.03.2018 for Gulf energy services Kuwait one of your customer in Kuwait & it was export shipment from UAE.

Kuehne+Nagel must submit the EXIT at Dubai within 60 days of Bill of entry processed date (13.03.2018) unfortunately irresponsibility from Kuehne+Nagel not have submitted the Exit at Dubai customs as of now. So there will be huge penalties from Dubai Customs. Please advice whom should I contact.

FDW have traded with K& N for some years. However one of my staff members was told by Kavan in Leeds office this week, that as K&N have won so little support in jobs as against quotes he is not prepated to quote FDW any longer. This has come as a shock because FDW have had a good working relationship with you company and we spend several hundred pouns a month in revenue.
I have protested to Kavan on email, but he has so far chosen not to respond. I have also stated that if more compeitive rates are supplied to us, our support would increase. FDW are in the same position as K&N that if
competitive rates are supplied, then business will follow.
This has left a bad taste, and I am surprised that Kavan did not consult with
myself as business owner before deciding on this action.
Yours truly John Collumbine Director FDW Ltd Sheffield