Honey Spas
Reviews and Complaints

All these negative reviews are correct, many positives are fake accounts. This company offers everything under the moon until taking your money. They offer warranties, they will be there every step of the way and they have guys who carry the spa. You will be swimming in 6 weeks. Garbage! Our spa took 4 months to deliver and still does not hold water 9 months after purchase. I was told by Ellen the delay was due to the cover not coming in. Tim slipped up a bit later and told me it was because the shell was cracked and the water ran out after testing, slow leaks. They did make sure to take a picture of the spa filled to hold against me before the slow leak took the water out. They can't keep their lies straight. He told me there were numerous problems with the spa but he didn't want to go into detail. That doesn't feel secure after they just cashed your payment. When I questioned delivery until I could check the spa, Ellen called my boyfriend behind my back to try to arrange delivery when he is not even on the transaction, just drove along with me. I didn't mind him answering the phone to take a message but I did not give permission for him to accept the spa. This is when they became irritated. When I went in to see the spa and check the shell, they would not let me get in the spa to check it. Your choices are take the spa as is or don't take it at all. They won't care at that point after money has been collected. They hold you hostage when you go in for hours when you just have a quick question. They tell all kind of crazy stories about always winning in court because they know judges and police, ghost stories, their house burning down. Never told me these stories before paying. You finally get an answer to your question like two hours later but it's a lie anyway. Moving on to the warranty. This is a rip off because when they bring your new spa and it's broken the first day, they say they might cover the part but will charge you 200/hour service for their faulty spa that they did not assemble properly. You would expect it to work the first time right? We have called several other companies for estimates and all have told us the spa is poorly built with the cheapest equipment off Amazon, the plumbing is not correct and the pump not strong enough. The plumbing was not connected properly, a piece was not even together and plumbing is broken with a hole like they dropped it loading it. We could see water running out and have not been able to keep it full. They also never put in the promised insulation they showed me on their shelf, nothing. Other companies are apologizing profusely telling me I was ripped off and they will rebuild the spa properly. We did call Honey and got voice mail but then decided to get everything in writing because we read that if you talk on the phone, you will get threatened or belittled (which did end up happening later). I was told online that they had been closed down and I believed it was Krystal I was talking to, apparently after being screamed at on the phone just now by Tim, it was Ellen I was speaking with online or whoever runs their facebook page and not his daughter (Not really relevant but that's all he called for, not the repair). I was told the company was shut down for the virus so it would be several months more before they could help me but I was supposed to say please. Mind you I have been waiting since last October so I will not beg. They brag online of all the spas they are delivering but still ignoring the broken ones, said those will be addressed in maybe 14 weeks after my year warranty ends, how convenient. Seems Honey Spas was the only one in the area closed as I needed service. Oh, Delivery, they promise a crew and then show up without them forcing you to carry the spa also. I've been ignored for months online and email asking for help but I got Tim's attention by writing a bad review. He called, yelled for 5 minutes as my family sat there listening, threatened and told me he won't fix the spa now and I can go to counsel. Told me I don't want to mess with him.

BEWARE BEWARE! Had two people sent to fix my hot tub. One helper and one professional. The helper was sitting around twirling his thumbs and swinging things around doing nothing. Would carry the tools, but that's literally about it. The girl knew what she was doing. Was charged $95/hour for both... How is it fair that someone who literally doesn't know what they are doing and preoccupied with his phone gets paid just as much as the person who does all the work?!
After "repairing" my hot tub, they left two hoses disconnected! Needless to say, they are leaking a lot from not being sealed or connected to anything! Was told that they will come back next year to fix the hoses. It's currently June!
Person who answers the phone is super unprofessional and just complete, and I mean COMPLETE lack of customer service. He's always right and if things don't go his way, will curse you out.
Asked for a full salt water system to be retrofitted as I specifically didn't want to sit in any chlorine. He installed a $250 salt water chlorine generator and tried charging $1500.
Beware beware beware!

BUYERS BEWARE! I bought a used hot tub from Honey Spas. It never work correctly from the day it was delivered. As soon as I turned it on for the first time, multiple parts fell off, I found ball bearings all over the bottom, the blower stopped working and it blew my circuit breaker. I couldn't get the water clean and when I took the filter basket apart, I found out it had no filter cartridge in it. I called and asked Tim to please check out what is going on with this spa and he sent out his daughter out. I found a note stating "Hot tub is in working order", and nothing was done. It finally became unusable. When I called again, he said someone could look at it in a week or so and it will cost $95 an hour. He refused to stand by the product he sold to me. I felt that having his company out would be useless and a waste of money so I called Neversink Hot Tubs. The owner of this company came out the same day and evaluated my hot tub. What he found was sickening. It was wired incorrectly and none of the electrical wires weren't grounded. It had no debris basket in place. The jets were totally shot, the blower was shot, the cabinet was shabbily made and was not made out of pressurized lumbar and will probably last less than 5 years. Gary from Neversink was able to rewire and make my hot tub usable on the first visit. It will probably cost me another $1000 to have this hot tub fixed correctly. I curse the day I ever met Tim and Ellen Honey!

Don’t deal with the company Honey Spas. They took money and install total crap. After that they refused to help and told that we did something wrong, but we couldn’t install it on our own. It was really impossible. Not recommended company and better avoid them or you will lose money. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.