SpaSalon.us
Reviews and Complaints

READ the reviews on the Better Business Bureau (BBB) website before ordering ANYTHING from this company!

After purchasing supplies for my salon, I returned my items as they did not match my salon colors ($607.68). After returning the supplies, I was instructed to send another payment in full to expedite the refund. Now I am out the initial payment and second payment totaling $1, 215.36. They offered a partial refund of the first payment of $255 in which I responded no.

I have filed a complaint with the BBB with unresolved results. The salon responded to the BBB and asked that they contact them, however, the BBB could not reach them. I and am seeking litigation in small claims court. Again, please do not rely on the Spa Salon reviews, but trust the BBB reviews!

This is the first time I was ordering the pedicure chair. I just ordered one. First, talked to the saler he said that will take 1 to 3 weeks since place order (middle of feb) till I get order. After paying full payment till the day (10days) I got an email said that my order was finished and packed. Just waiting for shipping out. After 4days I got that email. I still didn't get any information abt tracking number, I called and they said they will check for me. Then after 3days, I still didn't hear anything, I called again and they said my order is on back order. Wtf? What happened with the email that they said my order was good to ship out... Then I contacted them, they said they were going to call me to tell me abt that. But I called them first?! Seriously? Then I told them I wanna talk to the manager but they didn't let me, instead of that they kept sending me the email my order will get to me the end of march. That means it takes 6weeks to get it to me. Even when I placed my order, I mentioned that I need it the latest is the first week of march since they have said it takes 1 to 3weeks. (my nails studio is gonna open on march 12th) and I called them again to ask to talk to the manager for the refund. They gave me number. But I couldn't talk to manager bcuz voice mail. I left the message, now waiting for them to call back.
Ps: I have been looking for the another customer who had the same problems, yeahhh I found some. So I hopefully that they will solve this problem for me. I will update

My company has been looking for a wholesale company like this one. I'm so glad i found you.
The staff (live chat) was very valuable to me. All my questions were answered. Customer service on phone was just as helpful. I am excited to get my new spa chairs. I highly recommend this company!
I found exactly what I was looking for and at a reasonable price. Plus I got free shipping.

I ordered this item through your ebay site on the 13 september.
Paid in full to australia.
I received a email from this company, asking for more money, before they shipped,
I had already paid in full, very bad, to start with.
I have now asked ebay to step in, which they did.
Ebay told me the item had not been sent, so I had to wait 1 month to receive my money back.
Ebay has now refunded my dollars.
Can you explain to me why your company has taken 347.48 aud, out of my account on the 27 october,
This is fraud and I will take this matter further, if I do not get a answer.

I've been struggling with what pedicure chair to order for weeks. The staff is very helpful and patient. I am very happy with my decision and the prices here are awesome! Trust me, I have done all of the comparison work!Very helpful. I have been looking for a year and finally decided you were the place to order from. Secure web site and helpful with Chat on line. Cant wait to get our Salon updated!

Makes ordering online quick and easy. Website was easy to navigate and made what I was looking for easy to find. Prices are great compared to other spa furniture businesses. I would highly recommend!The website is easy to maneuver and the customer service personnel was very helpful, pleasant and thorough. I hope to get the item prior to a week as indicated.

The website was easy to navigate. The prices are great. And the product looks beautiful! Can't wait to get our new pedicure chair.first of all, let me explain. spasalon.us. us has the best price. I've went to all different places and nobody can compare to their quality and price. I'll definitely recommend them to fellow salon owners.Service good, the pedicure, I order, l looking nice model, I like it .

Courtesy, fast, reliable I am glad called your company . If I need to order again in future definitely will call Spa Salon . Highly recommend.They provide a lot of equipment and parts that are needed for our industry. The customer service was very good.Very easy web site to find what i was looking for...was able to call and get to some one really quick to helped me answer all my questions.

From the beginning as I started to review the pedicure chairs that I was interested in, the employee, Tim was very responsive in our exchange on the chat line. He was prompt in providing feedback and informative. I'll leave another review when I receive my order.Pricing beats all the competitors. Order received fast. Lets see how fast products will be shipped out and what condition their in. SO FAR SO GOOD.

Loved my experience Buying a pedicure chair The sales lady that helped me was patient answered every question And checked on me throughout the process and Seeing if I had any further questions I had a lot but she was kind and made everything so easy on me We able to make the right choice for me wants and needs Thank you so much for being patient and helpful To me

I have ordered two items from www.spasalon.us and the whole thing was a real nightmare! Customer service rep contacted me and said that I'll get my stuff separately because those came from different stores. Then I received one item, the second one was lost and no one was able to tell me where it was. Then I argued with them about my refund and it took me a long time to get my money back. People, beware and avoid the headache, these guys are not to be trusted!

We have ordered some furniture from www.spasalon.us for our spa salon. We paid for our order and several days later received a call from them and were told that our entire order was no longer in stock! Already suspicious! Then they said that we have two options. One was to wait until our furniture arrives from the manufacturer and the second option was to pick something else. We decided to wait, but then they said that we need to wait some extra time. We asked how long and they said month or two! We told them that we don't have that much time and demanded our money back but refund was ever given. Stay clear!

I purchased some furniture from SpaSalon. They charged my credit card and sent me a payment confirmation email. A week after I received an email stating that the product I ordered was no longer in stock. The rep said that I need make another adjustment. So I picked up another items, but later received another message stating it was also out of stock. I did not want to continue doing business with them and decided to cancel my order. I asked for a refund and was told that I will not receive a full refund. Horrible company. The lack of customer service is absolutely ridiculous!

I don't understand why there are so many complaints about this company. I got my pedicure chairs about 2 weeks ago and was looking for a public board to do a review on and I found this site. This a great company! I have nothing bad to say about them at all. I ordered 7 pedicure chairs and they all came in excellent condition in the time that was promised. I was able to view all of the company policy prior to placing my order because everything is listed on the website for you to access at any time. My clients love my new chairs, btw. I am very happy with my choice.

I ordered some stuff for pedicure from the website www.spasalon.us. I was really disappointed in this company, ‘coz they processed my order too long. After that they charged me for larger sum than it was on the website. But after 10 days they told me that all my order was sold out. I was angry and told to return money, but they again diddle-daddle and I still haven’t received my money back. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.