Ecoin.sg
Reviews and Complaints

Hi. Today 15 Feb ard 11am I went to Amk branch to cut hair. I was being attended by a chi lady with long hair and spec. Her attitude was bad and face black. I ask her to just follow how previously it was being cut. She hai loudly? Then when I sat down she said my hair spoilt? My hair is not spoilt is perm for cny! She can't c?

Then she shaved my sides of my hair on left and right. Now got 2 botak spots. I ask her let ne see the mirror and was shock. I told her I can't Accept she panicked and ask for her manager. She never apologize and kept insisting it is my fault!

Her manager came and continue to trim and shave?

I told him I can't accept my side hair on my face never ask cut so short and my back of my hair also?

Still insist I am at fault? If she dun know how to cut go home. Not happy to work go home! Dun vent her temper on my hair?

She shave and cut my hair so short on purpose? She thinks I am a lesbian?

At the end het manager never charged me. It is not able payment it is the trust I have in them is not there!

I signed up e package at amk. I will never go amk again!

I demand an explanation and apology!

I feel cheated and uncomfortable for the service they gave, which is ask to pay 1000+ dollars for hair wash. First time to wash is 79 dollars. I asked can just pay for the first time or not, the staff ignore me and suggest me to pay half first. I still cannot afford then ask me to pay 530 dollars.
Now i feel regret and want to ask for refund of my payment just make 79 dollars for the first wash. I will not go for this salon again.

They put the temperature scanning device at door. Seems useless as the lady who wearing tag 29 are actually asking me to pull down my mask for scanning. I rejected to do so because it is so nonsense to unwear mask in public, especially in this pandemic!

Change your temperature device or change your staff please!

I booked an appointment for yesterday to do up my hair (cut and dye), went down to ecoin at marine parade, only to find out that I needed to produce my membership card so that they can use the credits left in it (around $260 left). I was not told b4 and I hadn't used this card b4 as well as far as I can remember.

I was told this amount will be forfeited since I cannot produce the card. INTERESTING. Because the company clearly has a record of my package and how much I have used thus far.

I'm not sure what kind of a system is this. I tried searching for this 'card' at home, something i dun even know if I was given in the beginning. And I can't find. Looks like I have just donated my 200 over bucks to a company that has little integrity.

Pls look into this matter. I wish for a refund because I dun even want to step into ecoin again.

Thank u.

Noeline Wong

Before I enter there is no explanation of need to be waited for long, second after a long 30min wait, suddenly a female came in which I overheard she is no appointment and seems to be good friend with the stylist n he prior her first.
Last the cutting is worst and no style at all, the stylist still need my advice to cut on where... Tpy branch suck when the stylist had changed...

I was in need of a quick haircut and I stumbled across e coin at yishun. On the window it showed $10 for a haircut and $8 if you're a member. I told myself "hey $10 isn't that bad." but it was, it really was. Right after my hair was cut, this woman brought me towards the counter and asked me whether I wanted to sign up for membership and I said why not.

She told me to key in my initials and the right after that I noticed a "$50" in the computer and I asked her why am I paying $50 and she said that this $50 is like a (to put it simply) starbucks card so you wouldn't need to bring your wallet in whenever you want to cut your hair.

And obviously I told her that I don't want to sign up for the membership and I asked her to cancel it. And here's the funny part, every time I asked her to cancel she persistently said "sorry cannot cancel cause I already entered your info into the system already." I was shocked once again and I told her that I was short in case and I couldn't pay for it. And it resulted in her saying, "so how? Go ask whether your friend can pay or not or you call someone down to pay for you."

At this point I was so frustrated because on the computer there was a "cancel" button but she didn't want to press it. I had no choice but to pay that $50 even though it wasn't worth it.

That place is horrible and their hair cuts were not decent at all. I calculated how long it will take me to use up that $50 and it will last at least 4 years.
As I cut my hair after 2 to 3 months and they explained that everytime I go back there to cut they will minus $3 from that $50.

Everything was so misleading and their attitude was horrible. Do not go to that place ever. Ever.

Very misleading. Saw the shop outside said haircut-$10 and after the haircut they told me if I wanted to be a member, afterwards calculating total it would be $50, I then denied and said that I didn't want it anymore and they said that I can't change it anymore, so I was a bit frustrated and upset feeling it was actually a scam since I was the last person before closing

Ecoin.sg in amk on 31 oct 10.30am.. bad experience..thermometer staff was v rude.. she asked me to stand even though the other staff asked me to sit as there is no customer to occupy the seat.. she has no sense of customer service and merely busy with her own work.. "force" customers to cut hair! I took pic of the store to prove i was there.. she thinks i took her photo.. b4 i go.. she shouted behind me to ask me go see a doctor n eat medicine.. everyone heard! Its so shocking...cheap but i will never step in ever again! Worst experience ever!

CASE Singapore received many complaints against the hair saloon Ecoin in the past. They reinvented themselves by changing their name from Ecoin to New Station and continued their dishonest ways of getting customers. I don't understand why they are allowed to continue to run their operation when it was clear that their victims included our senior citizens.

I'm writing this because of I am a recent victim. This time at the Bedok Branch. They have people stationed outside their saloon announcing to people about a $5 haircut without making effort to make clear the condition attached to it. When I walked in they ushered me in in a very friendly way, made me sit down and had a hair dresser attend to me immediately. At this point, who would ask questions about a $5 hair cut?

At the end of it, then they told me that the $5 per hair cut is for member, for non-member it was $10. This was done after my hair cut. When I had no choice they further said that there was another condition which was that the $5 is for a package valued at $50.

When I refused the package, they showed their displeasure on their faces making it a very unpleasant experience.

I was with the hair salon today doing my usual hair treatment. After that I was at the hair receptionist. The lady in charge was not happy, immediately face blacked with me as I did not sign on for another massage therapy. Hername is Lin. She loudly declared that the card was ‘ruan qi bah cao' don't know how many tones I have utilised the package. One time treatment cost me $169 and I did another one as the hair stylist said I need oxygen for my oily hair. I am very frightened to go there even today. Can I change the branch so that my stress is released? My
contact is [protected] n my email is Yvonne.[protected]@gmail.com.

I've had my hair cut at the outlet at boonkeng today.
Let's just not talk about the 1h waiting time as I understand that the cheap prices are attractive.
However, once it was my turn, the hairdresser dissed my hair quality for being too rough, dry and tangled. She went on to ask me if I comb my hair regularly. I apologised for my tangled hair but I told her I wash it everyday.
She went on to pull my hair with all force to try to untangle it rather than doing it professionally. I told her it hurt but she blamed me for having "bad hair". I kept quiet as she was too intimidating. My friend waiting for me at the side could clearly see the amount of hair the hairdresser pulled out and told me it was heartbreaking to see the hairdresser treating me like this.
I'm sorry for the natural bad hair quality, but is it right to blame a customer? Is it right to be so harsh with a customer's hair? Is it right to treat her like a doll?
I am a member of ecoin v long ago and it is quite shocking to see their attitude towards customers change over the years. Now I can say "proudly" that I'm embarrassed to be a member.
I know the price is attractive but for the waiting time and the service you are getting, it's really NOT worth it!

I am ecoin member.
I and my kid came to ecoin Toa Payoh branch to do hair cut for my kid on 3rd November. We were waiting for more than 15 minutes. I told the salon in charge that we had been waiting for 15 minuets and asked about how Long I needed to wait. In fact, free hair dressers are there and they ignored although they saw the customers were waiting. After I asked, one dresser came and started hair cut. During hair cutting, I was telling my kid not to move head and tilted. Once the haircut was almost done, the dresser didn't ask me whether I was satisfied or not. I told her to wait and check for my kid hair style. I told her to adjust because hair was not neat. After the dresser did what I said, she didn't ask me about the satisfaction. I said to wait and asked her to cut a bit shorter at the forehead hair. The dresser almost shouted and told me that my kid's head was moving and how she could cut. I told her that I could hold my kid head and cut the hair.
The ecoin service at Toa Payoh branch was too bad and I'd like to withdraw my deposit.
Pls advice me how I could withdraw my deposit.
For long-term sustainability of your business, ecoin management needs to focus on the services.

Just went to the eCoin outlet at toa payoh central,
For just a haircut, but after the haircut was done, was led to a room to do some scalp diagnosis which I did not even agree to, when sat down, the
Female staff already started applying some liquid solution on my head, while trying hard to sell me some crazy package to "clean my scalp", even after saying no constantly, still tried to push to me the plan.Afterwards I had to pay $99 for the treatment I did not even agree with.I would avoid ecoin if I need a haircut if unwanted services are pushed on me.