Hope Plumbing
Reviews and Complaints

Hope Plumbing installed a water heater in my rental property on the same day I contacted them. I was thoroughly impressed by their prompt response, efficient workmanship, courteous behavior, and overall professionalism during the installation process.

Hope was very diligent in investigating the underlying cause of my sewer problem. They promptly scheduled an appointment for me, and their regular alerts and updates during the entire process were reliable.

Saide worked with us to find a quote based on our needs and budget. She completed the work quickly, cleaned up well, and did a great job explaining the work before, during, and after the job.

The plumber from Hope Plumbing was extremely experienced, knowledgeable, and friendly. He successfully replaced my kitchen faucet and will also be replacing my sump pump in the near future. I have complete trust in him and highly recommend Hope Plumbing for all your plumbing needs.

Great service on our leaky water heater. The technician arrived promptly within hours of my call and kept us updated on their timing through texts and calls. They were very respectful of the COVID-19 environment, taking necessary precautions. They provided us with several options and were very transparent about the process. Overall, we were extremely satisfied with their service.

First time using Hope services. The technician was friendly and well-informed, successfully completing a challenging water heater removal and installation on the same day. I was highly impressed with Hope's excellent communication and overall customer service.

Hope Plumbing was first class from start to finish. They provided the best plumbing expertise and insight that I have come across, thanks to their years of experience. In addition, their customer service was also top-notch. I highly recommend Hope Plumbing, especially if Ricky is your lead plumber.

Scheduling a service appointment was a breeze. I really liked receiving a text message that informed me about the technician's name and their punctual arrival. They took the time to explain the necessary procedure and provided a clear breakdown of the expected expenses, ensuring there were no unexpected surprises on the invoice. I will certainly be reaching out to them again for any future requirements.

I am extremely satisfied with the work and the overall attitude of the plumber. He responded to all of my questions with expertise and provided multiple suggestions for me to consider. Additionally, he made sure to thoroughly clean the work area once he was finished. I am completely satisfied with the plumbing repair services provided by Hope Plumbing.

As usual, Hope Plumbing and their team were absolutely amazing. They consistently demonstrate responsiveness, kindness, and patience. Through various means of communication such as text messages, voicemails, and emails, they ensure that I am well-informed about our project and are open and honest about the expenses involved. Having a local company in the neighborhood is truly a delight.

I hired this company to replace my sewer line, but unfortunately, they ended up hitting a marked water line. This resulted in a much longer repair time than initially quoted, causing me to be off work for 8 days instead of the expected one day. Additionally, the water in my house is not draining properly, and the company is trying to blame it on sewage backing up before the repair, which I know did not happen. I am extremely disappointed with the quality of their work, especially considering the amount of money I spent. To make matters worse, they also damaged my carpet during the process. On top of that, their employees were rude and even went so far as to contact my friends and speak negatively about me. I strongly advise against using this company as they took my money and did not deliver satisfactory results.

We have used Hope Plumbing multiple times and have always been impressed with their professionalism and honesty. Recently, we had a major plumbing issue and ***, the technician, was the one who truly saved the day. He provided clear explanations and walked us through his plan of action. Thanks to his expertise, the visit was successful and everything is now running smoothly. We have complete trust in Hope Plumbing and will continue to rely on them for all our plumbing needs. Our next project is installing a new sump pump, and without a doubt, we will choose Hope Plumbing for the job. We won't even bother getting other bids.

I would highly recommend Hope Plumbing and specifically their standout employee. We had an issue today and they promptly arrived within a few hours. They accurately diagnosed the problem, fixed it completely, and even offered to return if a similar issue were to arise within the next 30 days. It is difficult to find reliable vendors and individuals who provide excellent service, but Hope Plumbing is definitely that type of company. Their employee exemplifies the high-quality team they have.

I contacted them to have a sink installed and connected. The plumbers arrived wearing masks to provide a quote, but removed them once I signed the paperwork. They were friendly, and I agreed to the price out of desperation to have the job completed within my limited time off. The plumber did take the time to explain the process, mentioning that they would need to cut and relocate some piping due to bellies in the existing pipes. The cost for installing the sink alone, which I had purchased, was quoted at $800. Additionally, there would be an extra charge of several hundred dollars for replacing a leaky shutoff valve and cutting some piping under the sink. However, it turned out that they did not actually move any of the piping in the basement and advised me to see how it goes. The high price was justified by their fixed price service, but I later discovered that I could have obtained a much better price elsewhere. The caulking around the drain was messy, and I had to clean up the excess with a wet paper towel multiple times. In conclusion, I found the plumbers to be pleasant, but their services were overpriced compared to other quotes I received.