Eskom
Reviews and Complaints

I recently participated in Eskom's Standard Offer Program, and I must say it was a seamless and rewarding experience. The process of selling surplus energy to Eskom was straightforward, and I was impressed by the efficiency and professionalism of their team. The Power Purchase Agreement terms were fair, and the pricing was competitive. I highly recommend Eskom's Standard Offer Program to anyone looking to sell excess energy.

During the first week of August 2023 our transformer was disconnected by the Eskom technicians reason being the transformer was faulty in a way that it was affecting other nearby power station.

On the 6/09/2023 auditing was conducted for every household that was connected by the ransformer KPT2/77/11/7 and 24 houses were given fines,13 houses up to so far paid the initial amount of R500 each.

As a loyal customer I'm concerned about Restoration of a new transformer as those who got fines are paying.

It's been 5 months living under undesirable conditions of going to the veld to fetch some woods so that we can cook and on top of that I am the loyal customers.

What I confuses me is why Eskom punishes their loyal customers.

Our village (Marite) that is situated between hazyview and bushbuckridge paid for the transformer but the hazyview office refused and demanded for more because they said our village is unsafe. After one month we finally have the money but Eskom Hazyview office refused to take the money, instead they want more money (R10 000)

That office is unprofessional and they are biased towards their clients. They know nothing about customer satisfaction and they have left us hopeless even though we are ready to pay for the transformer.

Why are they demanding for more when a majority of the people in the village are unemployed?

Please help us

I have been calling eskom for months now to get them fix my electricity box with no assistance, they replaced my old box with their stupid box and that thing only worked for 2 months November and December 2022.

I have informed them of the situation and they said they will send someone to check it out, I have been calling their call center which is trash and they take hours to pick up their phones, we are now approaching December without electricity. That is just unacceptable

Living in forest walk estate sir lowrys pass western cape our estate manager keeps on logging faults since sunday. Eskom tells her the problems is solved, still no power. There are units that have parsial power and others have none. The eskom manager tell her thay the office opens at 8 in the morning then they will see!@ we have prepaid power , we are not stealing it nor do we get it for free. If eksom cannot fix the problem,those people sould not be employed then, get people that knows how to do the job. That includes the manager.

Eskom did an audit last year November and charge me, I did payment arrangements in the beginning of March and they said they will give me new meter box. They didn't bring it and said they don't have meter box. 27 June I balance all the payment and still they don't have meter box till to day. no electricity since November 2023 and on 4th of August I went to eskom and they said no box and they don't know when are the meter box going to come. 9 months without electricity.

No supply in Rosedale Eersteriver for more than a week now with no communication from eskom mails have been sent to counselors, ceo at eskom,mayor's and still no feedback.

We were told by eskom the problem is under the road and they need permission from city of cape town...we are still awaiting this to be restored and in the meanwhile people are loosing out on food that went off,children not going to school cause they can't eat or wash, people suffering that work from home and have no other income,elderly people that need assistance and not to mention people with babies its pathetic service and instead eskom is playing the blaming game this matter needs urgent attention!

My mom are without electricity since more than a month ago. They replace the prepaid meter box and never worked after until now. She been at eskom in Bellville 3 times and promised her they will sort it out and still they never sorted the problem. We don't know what to do anymore and she is a pensioner that stays on her own. I don't think this is far. Can any one please help us to sort this out.

Good day

Kindly assist with Reference number [protected].

On my premises there's absolutely no electricity for the past 3-4 and half days, however I am well aware that it's not my fault because the electricity box is completely dead. This is definitely not the 1st time, it happened more the 3 times before. Electricity Meter number [protected], 19 Bergbessie Square Rosendal Delft WC.

I am requesting that you please replace the whole electrical supply for my home as it's not my fault, but the fault of Eskom, which is continuesly disappointing.

Hope to hear from use soon.

Thank you.

I have reported this problem by phone for which I have two references and by email to your customer services several times in vain, Below is the only response I receive every time I try reporting.

Dear valued customer
Thank you for using Eskom’s email facility.
For your convenience and instant response, please use one of our Self-Services channels
1. To report power outages, please use Alfred Our Chatbot https://alfred.eskom.co.za/chatroom/
2. For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CS Online, www.csonline.co.za
3. For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
Resubmit your query to [protected]@eskom.co.za
Please ensure that your email has the relevant email subject heading as follows:

1. For Applications related queries, please use # Application and the Province your Request relates to.
2. For Accounts related queries, please use # Accounts and the Province your Request relates to.
3. For Move In / Move Out related queries, please use # MIMO and the Province your Request relates to.
4. For Disconnections and Credit Extensions, please use # DCE and the Province your Request relates to.

In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
Kind regards,
Eskom Customer Services Team
Disclaimer

NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at https://www.eskom.co.za/about-eskom/email-legal-spam-disclaimer/

Good morning... My name is katlego Matabane, residing at 4251 Block B, Mogotsi street, Mabopane.

Our electricity was affected by load shedding... The lights went off around 10:00 and when they came back my house including 4 other houses didn't have electricity...

Further to the above, kindly assist in relation hereto as we have been affected for two days now.

Trust the above is in order and anticipate your prompt response.

Regards,

Katlego Matabane

[protected]

On 16 march 2023 the Newcastle technician open our meter box to fix it till today nothing we try to reach himhe just blocked us we can't reach him now .we can't put our units now we're without electricity for two weeks my reference no is [protected] .every time ask they say is fix but no one come and check .My mother is old is over 80 is staying at dark

Eskom had given us a very poor service in our Area, i stay in Mandawe Scottsburg

/ 4180, paws 42, our transformer exploded 2/3 weeks ago, we contacted Eskom Park Rynie/ Clanstal, the did not come the 1st week abd when they come the following week we were told tgey won't fixthe transformer till they search every house hold if they paying for electricity, my question is what about us who are paying for electricity? Why can't they fix the transformer then check who's paying for electricity after? What about the food that we threw away, are tgey gonna pay that? They told us in order to fix the transfomer all those that they took their electricity meters need to pay R6, 000.00 each tgen they will fix the transformer for us

Good day I live in Summerville Kraaifontein, in Western Cape. We have a serious problem our electricity just went off the cables was stolen removed from the box now we are out of electric since yesterday at 5 am 28 Feb 2023. A compliant was lodge as of yesterday and today we complaint again to Eskom but still no repairs is been made. Our kids are suffering they are unable to eat a proper supper, and breakfast for going to school I think this is completely unacceptable was this happening in any other places it would immediately been attended to. We cannot wait for police to file a report the damage has been done the perpetrator is long gone why must we suffer because of a police file they police will take ages to do that simple report and maybe forget about it. The most important thing now is please sort us out and the rest will be followed up, do think about our kids suffering our meat food goes off we are losing a lot in the mean time. Our food is getting wasted our hard earned money to bought food for our families. Please make your way to our place and sort our electricity out please come and repair the damage. thank you.

My name is Cwenga Nikelo

I live in Mahlubini location, in peddie in the eastern cape. We have called several times giving us references that when we use they keep on saying that eskom is on their way. Its been 4 days now and still eskom has not pulled through. We have ran out of means of food and making warm water.. We are struggling to even make food please help this is too much because I live with an old woman who is sick who has to eat and eat her chronic medication

Please help

Thank you

[protected]/[protected]

I sold my property in the Northern Cape and did a move out submission on 28 January 2022 using the Eskom online Customer Sevices. Eskim account number [protected]. Account holder Sleepwell Beds cc. I am a member of said CC. I got no response from Eskom even after 7 e-mail enquiries sent to [protected]@eskom.co.za over a period of 6 months. On the 7th of June 2022 I eventually got a response from customer services stating that my account is still active and whether I still want a move out! I confirmed that I want the move out and they then supplied me with a move out Reference number: [protected] on the same date. I then sent a e-mail on the 24th of June to CS and got the following reply: Email sent to the relevant department to advise accordingly. Reference number; [protected]. I then receive an e-mail from Mervyn van Reenen ([protected]@eskom.co.za) on 28 June requesting a copy of my bank statement and ID. I also had to complete a "Kragbeiendiging" document. I sent the requested documents to Mervyn the same day. On 27July 2022 Mr van Reenen sent me the Refund request Reference number [protected]. He stated that he is based in the Northern Cape but the refund will be done by Bellville branch. I was eventually contacted again on 11 October 2022 by Phumeza Welani ([protected]@eskom.co.za) requesting that I again send copies of ID and bank statement. I sent the requested docs the same day. After 2 e-mails to Phumeza I received a reply on 1 November 2022 stating that the refund has been processed and sent for approval. On the 10th of November I sent another e-mail to Phumeza to find out when I can expect payment. She replied as follows: "We really apologise for the inconvenienced caused, I have sent a follow up for urgent approval". On 21 November 2022 I completed the NERSA complaint form and sent it to [protected]@nersa.org. za. I never received a reply from Nersa. The deposit in question amounts to R20,508.58 as at 31 May 2022. Interest from June onward should be added to the amount..

Good day I have sent 4 emails and attempted to call the customer service number for escom on 6 different occasions all running between 2 hours and 4 hours waiting on the line and being cut off and repeating the torture for hours at a time and after all of that I still haven't spoken to any agent.

I sent 4 emails received an acknowledgement of the complaint and details and a ref number then absolute nothing at all after that.

The account is being sent to an email address this is no longer in use since April 2022

The account number is [protected]

Cape Cash and carry

email WAS [protected]@capecashandcarry.com

this domain and email address has not been renewed and the same business is running with a t/a name of Xtreme cash and carry

We have tried to email and phone to get an account since April and cannot

even get through on the telephone and the emails remain ignored.

Please update your records to

email [protected]@gmail.com

I have telephoned to get a balance our account was always around 36K and we paid one just on the phone call for the balance. Last month I telephoned the account balance was R62872 double the normal I then asked for an account so we can see is this an actual an estimate or what are we charged for. then came the continues non response form escom

surely we have a right to see what you are charging and how its made up?

I telephoned Wednesday and the balance is no R190200.74 Absolutly impossible We desperately need a resonse form escom to see what on earth is going on and I am begging for you to do your job and send the account .

Its absolutely pathetic and very sad that this is even called "customer service"

susan oconnor

[protected]

[protected]@gmail.com

When my mother passed away in March 2020, the current tshwane account was supposed to be transferred. This was not done, instead only a new account was opened and we were never informed of this new account. The old account we are in credit but the new one was unpaid.

So Tshwane just switched us off with no warning before a weekend. Today after one trip to Centurion and 3 to Rayton,our power is still off. All I get is empty promises.

The services in this country is on the verge of collapse and nobody cares.

Good evening Mr Yedwa and Mr Lobese,

I would like to lodge a formal complaint regarding service not being provided to us. The above reference numbers, numerous telephone calls and chain of emails and whatsapp messages to Zethu Sonjica and Me Lionel Kock have not yeilded any satisfaction. We are on the fourth month with no electricity and we keep getting informed technicians will come and they never show neither a phone call to keep us updated. Mr Kock has advised on two occassions that he has escalated the matter to the Kraaifontein manager with no luck.

Please we are at your messy to assist us get this matter resolved

Sincerely,

Ben Mncube

[protected]

---------- Forwarded message ---------

From: Ben Mncube

Date: Mon, 17 Oct 2022, 2:52 pm

Subject: Fwd: Ref [protected]

To: [protected]@eskom.co.za

Good day Mr Kock,

I hope tbis email finds well and safe. Sir we have been struggling to get service as per the above reference number, and also job numbers 501 [protected] and 501 [protected]. We keep getting promised that technicians will come during the week ans its already two months nothing and no one ever calls to tell us what js happening. Please can you escalate this matter to the Kraaifontein office for us as we are desperately struggling. Your assistance is highly appreciated.

Sincerely,

Ben Mncube

[protected]

---------- Forwarded message ------

I am a resident member at Central Western Jabavu, we haven't had electricity for 53 days now, everyone has electricity except for 88 houses in my community. Our electric box is old and frail and Eskom is doing nothing to fix it, they have started with the pre-paid meters a month ago and they only came four times in four weeks. This is totally unacceptable behavior and service cause its not everybody whos without electricity, why is Eskom making life so difficult for us when we are already going through so much? Our gran-parents are struggling to make ends meet cause not everybody can afford a gas stove and cylinder. Our children are going to school all winkled up and some kids mine included is doing matric how is our kids suppose to cross-night or study for their exams? Why don't Eskom come through for the C.W.J Community just once, its very costly to live without electricity when you have to buy food every day. We are willing to pay for the pre-paid but somehow Eskom is taking their own sweet time