Eskom
Reviews and Complaints

Sehlakwane is a very hot place, we locked a call for electricity fault on the 26th December, only few houses don't have electricity but the whole village have it. The very same houses always have electricity fault but No1 is willing to help us, now is been 2 days without electricity, Ref [protected] that's the first 1 n they say It is closed because the power is restored which is not true, now we have to wait again for another 8 hrs Ref. [protected]. These families are losing foods, many of us we had to throu away meat, we have to call every week with the same problem, transfomer problem. It's so annoying.

I am complaining about the poor service after I had lodged the complaint with reference number [protected] and when I follow up I was told that they closed that complaint with a lie saying they already come and attended it. I was then given the second reference number as [protected] and when I follow up they told me it's now late to respond to that problem where as my I 1stly reported that very early

Our neighborhood in Montana is without electricity since 2018/12/04 @ 18h20 till now 2018/12/05 @ 14h00. I wonder what does ESKOM think when we do logged a complaint, because we wait for hours. The waiting period has past and still no electricity. No one can stay without electricity so long, we are human being. We get all sort of stories, that techinians start at 8 ... They will fix it soon... Area is highrisk. What is ESKOM going to to about it... Some of Our appliances is not working, our foods go off... We sit with groceries bought for the holidays and this is what we get from ESKOM. I'm taking this further as I'm losing money in this prose's.

This is to log a complaint for the delay in reconnecting back electricity in my home.
Above is the account mumber and I paid R6 052.60 on the 24th October and till today I don't have power on and on the the 8th I'll be hosting an event at home but I don't have electricity.
Every day I go to Butterworth branch doing follow ups but I'm told they'll be there the following day of which they don't go there.
Please I need urgent assistance.

1) In August 2018 I advised Eskom I was cancelling my service with them (on 30th Sept)
2) I was provided a ref number to confirm the disconnection of electricity supply
3) in order to obtain my deposit refund ; they requested my ID and proof of bank account (latest stamped bank statement) which I sent them both (in August)
3) at the beginning of October they confirmed everything was in order and that I would receive my deposit as a refund in my bank account within 90 days of the cancellation
5) 20 Nov I followed up and was advised I now had to send yet another form for the refund (a refund request form) as well as a stamped bank statement/ confirmation of bank account (which I already sent in August!)
6) 21 Nov - I received an email from Eskom stating they want the most recent bank statement - stamped by the bank in order to proceed
7) I have sent them the stamped bank statement as proof of account ; it is the same bank account I have been paying them from since [protected]
8) I have advised them several times I am NOT in South africa and thus cannot give them a "most recent" stamped bank statement ; they are being UNREASONABLE
; they have taken months to authorise the refund and will need to accept the original stamped bank statement (august) stamped whilst I was still in SA.
9} I am tired of their attempts to stall, delay and avoid refunding my deposit
10) I left South African and cancelled my Eskom electricity 29th September ; its 21 November and they have now demanded yet again a bank statement as well as said it is still going to take at least 6-8 weeks more (another 2 months?!) Unacceptable service

To whom it may concern

I have tried phoning your customer service department to no avail, most of the time I get through and I can hear someone on the other end typing on a keyboard but not speaking to me. Per one of my telephone conversations with an agent last week she informed me that the materials were allocated and that they just need to allocate a contractor to perform the work (Reference [protected]), I asked whether I can expect the connection to be made in the next to week, whereon she replied maybe. After phoning your contact centre again this week I was told that the materials are not yet allocated and that I will be lucky if my installation is done before the end of November. I find this unacceptable as I was misinformed per last week's telephone discussion. The building of our property is complete this week and I would like to find out when the contractor will come out to connect our new home to the electricity grid? The original quotation date was 07 September 2018 and I expect our house to be connected to the electricity grid during this week. This delay from Eskom's side is creating unnecessary unplanned expenses as we cannot yet move into our house. (Oktober 2018)

I have been calling everyday since Monday today it's Wednesday and calls have been logged for technicians to come to my home to fix my metre box but they not coming. I have 4 different references already still no luck, everytime I call am told tht the matter has been closed as technicians advise they have assisted me and resolved the matter where as they have never came. My grandmother sat the whole day outside today sitting and waiting for eskom, it ddnt cum. I've been sitting out since 18:16 when I logged my third call n I was told tht technicians are in my area however in couple of minutes the matter was closed as resolved without me seeing them. M sitting now outside and it's 20:53, I just called eskom for the 4th time and am told the last previous call has been closed as resolved at 20:05, at tht time I was still standing outside and those technicians never came. This is sooo bad, I've got a small baby, she drinks formula which need to be prepared with boiled water, she drinks boiled water, how am I suppose to survive... The last consultant I spoke to advise tht it isn't the first time someone reports this same matter regarding technicians from Princess branch even the Diepkloof once did not cum.

We stay on a farm. Our one transformer was stolen and we've reported it to Eskom when it happened. Eversince the theft we have 2 loose cables swaying when the wind blows. When the cables touch one another, there is huge sparks flying around. Last year because of the sparks our land was set alight as it was within the draught we had. Several people saw the sparks and then also saw how our land was quickly covered in flames. We have reported this to Eskom numerous times, but still nothing has been done to remove the cables.

The problem is we have cattle in that land, should the field get set alight again... who is going to pay for our damage?

Another problem we have when the wind is blowing is that the normal electricity lines swings into each other. This causes power failure not only for our house, but for some of the neighboring farms as well. When contacting Eskom I was informed that they will not send a technician out to assist with this, because they need to know which of the transformers involved? How on earth should I know? The only thing I know is that both these problems are a huge risk... people or animals can be killed.

I have once again logged a call for both the problems. Attached the log no: [protected]

A week ago my sister received an sms inviting her for an interview at Lethabo Eskom Power station in Vereeniging /Deneysville. When we call to confirm the appointment we were asked for money(cold drinks ).

How legit was the sms? Is it how the interview supposed to go, money first?

I will attached copy of that sms.

It's really sad to see how people can play with people's feelings and willing to rip off their money while being desperate for jobs. If this was all scam please try to do something about it.

Good morning, I am Mr Digomo SM, cell: [protected]. I applied for a new electric installation and paid the money in February, they came to erect the cables in May. Since then nothing is happening I called them until i get tired. They told me their earth has failed, and they don't do any followups on it, I don't understand why must i stay so long while paid what is due to eskom but cannot get what is due to me. I called Mr Hosea several times and he referred me to Mrs Poolo. I never found Poolo on the phone i keep phoning but I can't get any help. I'm from Masehlaneng village which falls under Makhuduthamaga Local Municipality in Sekhukhune district. I request that my problem be solved with urgency as I'm tired of calling without help.

Hi my name sibongile we had a problem with our electricity box that was burning last week on the 6/9/18 the eskom guys came to put off the fire they told us they will come the next t day we shud report it but they did not come we went to the nearest eskom they gave the reference no [protected] we called on sat they did not come ref [protected] I called again [protected] and today again with ref [protected] and with all this ref they say the problem has been resolved they never came they only pass with their vans and evn now im sick and tired of calling them its like we do not buy the electricity its a poor service that we gettin it has been 5 days without electricity... Mtr box [protected]

To whom it may concern

Our electricity has been cut due to tempering. We paid the fine of R6052.00 on 13 August 2018. Proof of payment was taken to Eskom Bellville office. When my mother asked when reconnection will be she was not given a contact number mor a waiting period but instead the person told her not to phone because if she should phone they will take longer. It is 6 September 2018 they have proven their point which is we must just wait we were in the wrong.

I have been phoning since 16th August 2018. Everyday someone gives me a different story and another protocol that Eskom has and up till today I really dont know what it is.  I respect and understand each company got a protocol to follow but hard to understand if alot of people at same company give you different protocols everyday.

Upon yesterday phone call the 4 September 2018 i phoned. Told the guy it was tempering and he jokingly said that with tempering they take their own time and we must wait and we may even wait till December. He said that he is just being realistic in saying it because this is what happens and it is just for them to come switch on electricity. He said ee can go to offices in Bellville to a Zurina Booysen and cry or beg for them to reconnect us.

I was upset yes and feels its pathetic for a call centre person to serve the public in that manner. I even told him he could have been more sympatheyic he tells me he just being realistic. Of all the calls to Eskom that was the worst.

Eskom van drives up and down in our area every day which mean there was no paper work given to them or are we in a pile of paperwork of people that is on punishment for tempering?

We paid our fine so how long more should we wait?

We were given two reference numbers: [protected] and [protected]

Please advise

Thank you
Mary ann
[protected]

My name is Unathi, I recently moved back in with my Family in Lower Crossroads Philippi East, Cape Town in April this year, after staying for 9 years in a surburb Muizenberg and 1 year in a mostly Coloured population (excuse my preciseness) Strandfontein.
My issue is the power supply, a week consists of 7days and I can say we ony get maybe 3full days of uncut or reduced power in our household, somedays we go for 2days without power. When I say Reduced Power I mean the power in our house is so week that I cant even boil water to make food for my 7months old son or even switch on the TV, though theres a very dull light on the bulb, a match stick would do a better job. Most days I bath with ice cold water for work in the morning and my nephew for daycare and am forced to buy takeaways because theres no power to cook or do anything at home, and as I said before we go without power more than we go with power.
According to my family this started lastyear and stopped for 2 to 3months and started again this year around April. We have been to the Municipality many times with no luck. We've phoned Eskom lots of times which just supplies the power back only to take it back later or the following day.
Me and my family feel like we are being brutaly abused and taken advantage of by Eskom only because our community is poor so we easy targets because nobody cares, probably people wont even complain because they wont know where to start or where to go, because this doesnt happen in areas with the advantaged.
I seriously dont know what else to do, I hope someone out there will hear my cry and try to help.

Good Day,

I am Miss E . Adams from delft area where the new houses has been built in De Hague avenue behind usave .

Nevertheless, i am utterly disgusted by the promises being made by these two guys that has promised no mam we are waiting on COC paperworks from the guy named Judas .

Okay, i understood there has been promised that the electricity would be switched on in mid june or july after waiting and complaining, calling several people who these guys has refereed us to, to make contact with and no relevant feedback has been provided . I mean what outrageous service this is .

WE have moved in last year November 2017 already and i mean its been 9 months Down the drain and no progress in this regard .

When is this going be dealt with ? I mean come on its almost a year already sitting without electricity and this is really inconveniencing us as residents in this area and i mean a lousy 50 houses that needs the electric cords to be connected .

I will take this to social media and make this viral .I do work for an Broad wide Marketing Company and i really dont want to go to that extend to be cruel as i am not one to complain easily .

I have whatsapped, called Guarth and Shaun that works on this project and they being cocky with me and funny attitudes and just being non-chalant about all this .

Can i pplease have someone me with solid feedback and i wish to have this sorted before september !

Please do take this seriously because, if nothing is going to be done in this matter . I will go viral with this !.

Trust you find this well.

Regards,
Miss E Adams
Marketing Superior

We reported power outage ref:[protected], a guy with this cell number called us the following day:[protected] and asked for the person who reported because they are outside, he never identified himself (No name, he only said later that he is from Eskom)..When I went out, he was not there.Everyone's phone was off with mine at 5%, when I called him he dropped my phone 8 times, When we called Eskom, we were told he closed the above reference and said it's fixed.What cruelty is that? Does he know how it feels to be without electricity for 3 days? If he does not want to serve the he must retire and not treat us like trash.We are still seating here without electricity.Does that make him sleep better at night?

Our electricity disconnected on the 12th of July 2018 around 5pm. I logged a call to Eskom National Customer service number and was given a reference number.

A technician was sent the following day around 11.30am. He just had a look and then left saying he will be back at 3.30 later that day, which never happened.

Ever since then I have been calling until today the 16th of July to no appeal. All I get is a new reference number to which these technical clowns say they have attended yet no one comes threw.

Now sitting on 4 different unresolved reference numbers and this is becoming frustrating.

Ref: [protected], [protected], [protected]& now [protected], all closed reference numbers nothing done towards sorting this problem.

Everyone else around us has electricity except for our house.

Everytime I am calling all I am being told is a bunch of lies that a technician has been sent to site, yet no one shows up.

If your company could be more professional and tell us the truth as to why we are not getting serviced.

Still no technician has been onsite

Please advise who can we speak to with regards to this issue on Wednesday we logged a new incident after the last incident was resolved as "issue resolved "

We are in Mid July, we've been having this issue since the beginning of June

Today I have contacted the Eskom Customer service and received a new ref number

By the close of business the incidents will be resolved again and No one is assisting

Can we have some please look into this issue

New Ref number - [protected]

Wednesday ref number - [protected]

Monday ref number [protected]

Other ref numbers [protected], [protected]

meter number [protected]

Good day, I am a resident at Kaalfontein in midrand and am so disappointed on the way in which Eskom has delt with our reports for electricity cut off lately. Since beginning of may I have been experiencing electricity cut offs and whenever i call to get assistance i am attended after two days or told to log another call. When they come the switch on the electricity but within hours it is off again. My neighbors and I have been selectively experiencing this cut offs until we went to your offices in Rivonia and asked them to come investigate. to my surprise we were told there is not much they can do other than switching on and report again if it goes off again. am writing this, i haven't had electricity in the house since Thursday the 05th of July. This has affected me and my family so badly, we had to clean the fridge and throw away some rotten food, I had to buy paraffin stove and spend money on candles, time needed to prepare to go to work and hygiene status has changed. This is so unacceptable and i am hoping and expecting an action to this.

Last week we were without electricity for 50 hours in total(from Tuesday to Thursday night) I logged the following calls
1st SR: [protected] - which was closed and we still had no electricity
2nd SR [protected] - Also closed without service
3rd SR [protected] - fault was resolved

Last night electricity went off and this morning I logged
[protected] - I just did a follow up now only to be told SR was cancelled without a reason
Now I've logged another service request [protected]

I reported power failure on the 3rd July with refference number [protected], technitians came late on the 4th and closed a call without sorting the matter..I logged another call on the 5th wih reff number [protected] up untill now no one has attended the matter I made follow ups told supervisor will contact me and nothing has been done...[protected]..this has cost us a lot our food is rotten and have been using our airtime to contact the call center which you have to hold for more than 30 minutes without being attended to...we paying a lot of money but ignored when having problem.