Eskom
Reviews and Complaints

It was in 2017 between November and December when I applied for electricity, and I have not been provided with connection till now. I made all the payment in April 2018. My neighbours managed to do connection themselves and life is great for them, but that obviously goes with risks, but if things are happening this way for going the legal way of doing things, maybe illegal connection needs to continue because I have two break-inns in my house due to non-occupation. Who pays for stuff that get lost, I'm actually losing money by waiting from Easkom

Hi on the 17 th June 2018 our transformer blew up and logged a call on the 19th with reference number 244 305 578, this call was assigned and closed with issue being realized, I have since logged multiple classes and all closed with out power being re stored, below are the case numbers 244 370 856,
244 392 827, 244 405 736, 244 244 548 .

Over the course of the week i have spoken to about 4 call center supervisors i.e. Gosiame grom Bloem, and Mfundo, Tumelo and Nthabiseng all from Bram. I have also heared enquiries from team leader to dispatchers like Johan Getmiston, Jan and loyiso. 7 days later the power supply is still not resolved and i am told there is no transformer,

Question is ..why take a big corporation like Eskom so long to replace transformer, there is also so much incompetence from agent.

We havebiccured a lot if expenses due to this power cut . Can u pls help

I have been over billed by almost R300, 000 on a residential property in mIdrand.
I have held a few meetings with Eskom who agreed there was error and would recalculate accordingly.
I have sent almost a dozen follow up mails to which i am advised it will be referred and resolved.
This goes back well over a year and i have no electricity.

I have made a settlement offer which was ignored .
All I want is to receive an accurate bill, pay what i owe and continue to pay what i owe.
I have lost tenants over this.
I will probably retire and die before Eskom respond.

We haven't had electricity since the 18th June 2018 @ 18h00. We have been in contact with the call centre and what we are told is that their systems don't show that our area doesn't have electricity. Even asked them to send out a technician to come and see and their systems could probably be faulty. Have wrote on twitter about our disatisfations and all we get is the same call centre contact number given to us over and over again. Pleasse assit. The whole neighbourhood is out of electricity for 24 hours. Kindly please assist us. It is cold and dark in the streets. It's not safe.

I have been calling Eskom since Friday morning to report that I don't have electricity. I have not been assisted. The last person I spoke to was Mompati from Polokwane who said he would get his supervisor to call me back without any success. It's been 4 days without electricity
I need this matter to be resolved
My meter number is [protected] I can be contacted on [protected].
The service I got from Eskom is very poor and unacceptable. Now I understand why there are illegal connectionions.

We have been out of power since 6/6/18, We have been calling customer service since then & have been given reference after reference without any restoration of power.My home is one out of 12 houses with out power in my area, surrounding those houses there is power.What needs to happen for us paying customers to be restored power we have been badly treated by Eskom.My meter no.is [protected]

Evening, we've got electricity failer in our area everyday lights are off between 17:00 & 18:00, the problem only will be resolved next afternoon that resolved problem will only last within two or three hours then lights are off. I think by now the techcians should know the problem and solved. I mean you've got food on our Fridges, please help us resolved the problem. Our meter no: [protected] 9.

Hy

Since from October 2017 I've been applying for a new installation of electricity at Verena but no sign of Eskom even today I've been to their offices lately but no valid feedback about when will the install electricity
I even re-apply again 2018 January but still quite I asked them to lay a complaint for me on their site then they gave me a reference of the complaine which is [protected] still even now no sign of Eskom

It is with great sorrow and frustration that I write to you today regarding a poor serves that has been rendered to me by eskom.
I've submitted the following applications to eskom on 18 April 2017 (11 months ago):

1. KLL202561184 - Relocation of Stay-wire in ERF 31479, Makhaza, Khayelitsha, Cape Town.
2. KLL205014567 - 2nd meter application for ERF 31475, Makhaza, Khayelitsta, Cape Town.

As to date, my applications hasn't been implimented by eskom, following the following sequence of events:

KLL202561184:
1. I was given a quotation, dated 05 June 2017, to do the necessary payment in order for ESKOM to execute my application (KLL202561184).
2. On the 30 June 2017, the quoted amount of R23 160.29 was paid to Eskom with the hope that my request will be executed shortly.
3. Ever since, I've been given a lot excuses w. r. t. the delays after been calling, emailing & visiting the service desk and getting no joy out of it all.
4. On the quote provided, it is explicitly stated that "The estimated time will be approximately 90 Days from the date of payment". Whats the delay? that 90 Days has came and gone.

KLL205014567:
1. Was advised that my application was canceled until application KLL202561184 was completed and thereafter, should reapply.

Its been 11 months now, with the above not been attended by eskom. Is it because your priorities to attend applications is area based?
Its been 11 months now without electricity in my premises. Is it OK, because I'm from an informal settlement, Khayelitsha?
Its been +- 300 days chasing eskom to come render a basic services that I've paid for.

We suffered a power outage on Wednesday 14th March, we reported it, as per usual, at this time still nothing has been done, we have been lied to by the call centre agents, we were told by them on Thursday that a technician would be contacting us, still waiting as of Sunday 12, 46, we phoned numerous times, last night got told that a supervisor would be contacting us within an hour, still waiting, phoned this morning and were given this excuse, The technicians had logged all the overtime they are allowed so won't be coming today, phoned later and were told that the technicians had been given the work order and are going to attend to the problem, on phoning nearly every time we are told that the call centre are escalating the problem and are passing it up the chain of authority, so by now I assume that the CEO of eskom is aware of the problem, I would imagine the next step would be the president?

i've cal for power supply probelm since last week thursday but ive not been help
my account number is [protected]

Ive been given lot's of reference number over the weekend and nothing is happening no one came to fix the problem.
i would like to find out if i will ever be helped since no one is giving me feedback or anything sometimes call centre personal keeps on saying they are sending this query to the manager but no one gives me a feedback. all my food in the fridge are rotten and i'm really not happy about eskom service im getting i can safely say ive spend over R500 on call but still no help of sign of help.

Please contact me ASP to let me know if i will be help at what time or not.
Ref number ive been given is [protected]

Customer Reference [protected].

Eskom speedily replies on your contact with the Customer Service dept via e-mail, by making an apology and a clearly empty promise that your issue will be resolved in 2 working days. That was on 4 Oct 2017. Luckily I wasnt holding my breath. No contact whatsoever again after that! Issue still not resolved and then how to get your customer irritated...send them again an incorrect invoice with a meter number on that is yours and a ridiculous astronomical bill to go with it. Come on Eskom, please stop bungling around and get your act together.

I am highly dissatisfied with the Rivonia Walk In Centre. The staff are unhelpful and full of attitude. I don't understand how the bills work, why there are several charges on a bill, why the network charge is charged over more days than in a month but the staff is unwilling to help. I am very frustrated. The customer has to just pay whatever comes on the bill but if there is a single problem the power simply gets cut. Its not right how Eskom treats its customers.

Hi, I called Eskom customer care this morning at around 09:00 and they gave me a reference number: [protected]. The 4 hours of restoration time elapsed and when I call back again now at around 14:45 they told me that our electricity has been restored and a technician was sent to help us. No technician came and I didn't even receive an SMS as usual when I file a complaint. This is very inconveniencing and unfair to us. Only my family is without electricity and the rest of the village and even the families that we share a pole with have electricity. This has been going for long and we report everytime but Eskom does not investigate the root cause of the problem hence they will just go to the transformer and switch the tripped part on. Our meter number is [protected]. Looking forward to ur positive response

We have since applied for electricity connection from Eskom since 2013 but to this day to no avail. The payment of a then R500-00 fee was paid and We have tried for an umpteenth time to get them to assist us with electricity to be connected in our plot in Winterveldt but there is nothing that is taking place . The pole (16A10) has been erected in the yard and the cable apparently has to be connected from across the street from one of the poles, which means it will have to cross over the road to our place and that was a problem as the cable was apparently not to cross over the main road as trucks could drive though it. They had to re-erect the pole. Then their reference number was [protected]. After numerous application we then re-applied, they have since sent numerous technicians who never get back to us. They just get to our place saying they are going to get a cable and a metre box but never return and when you go to their offices in Mabopane they keep saying they will send someone who will help us but to this day we are still waiting. Reference number is [protected]

I am tried to interact with Eskom in all logical ways. Call center e-mails, reference numbers, walk-in center at Rivonia. All reference numbers are close, but no action

The only feedback to date is that my refund payment has been sent through fro processing on the 19th July 2017.

To date no payment. I cant speak to a person at the call center, no one answers, the person that the walk-in center was quite rude, and refused to give me a reference number nor her name.

What is the logical next step fro me to receive my refund. Eskom are quick t ask for deposits, payments etc, but it seems that ?

It's now 3 weeks that we do not have electricity at home. Our electricity was changed from paying monthly to the prepaid boxes however the prepaid box we were provided does not work and when we called the eskom at the randfontein branch we were told it is an error on their side and it will be rectified. To think this is being done to people who's accounts are up to date yet we don't have electricity, what pathetic service is this. Lerato from that branch and her colleagues just keep reassuring us that they are on their way to rectify it but nothing is done. ..what is this, some kind of fraud, perhaps giving our electricity to people who bridge their supply.

Cape Town Ruyterwacht: To whom it may concern, I called in to the call center accounts to submit a reading on the 12 September 2017. The call center consultant did not give me a reference number. Not knowing I was suppose to receive a reference, as it was my first time I call in to give a reading. on the 20th of September 2017, i call in spoke with Joyce, who assisted me, the reason for my call was so that I can ask for an extension of the remaining August 2017 bill, which was big, due to my July bill after I paid it was then deleted, as the people also took the reading did it incorrectly. Therefore the entire July 2017 bill had to be deleted. Which made my August 2017 bill then big as it was for 2months. There was credit on my account of R2300.00 of the 4800.00 August 2017 bill. I am not very upset and disappointed as these people in the call centers do not do their jobs correctly. I even confirm with the guy about the reading he just typed it. I would like you to take action on this. Take the recording of the consultant that assisted me and fire him. Its because of people like that, that this country will never become developed. At this stage my Sept 2017 bill which i still need to receive in the post sill needs to be sent to me. Now i have to ask for extensions on bills that is not my fault but the call centers fault for not taking the correct reading down.

Please assist with this.

V.BRING ACCOUNT [protected]
LINDI AND CUSTOMER SERVICES

Attention: ESKOM Customer Services - Witbank Branch

It has been a very long struggle with this account of mine. Since October 2015 Eskom accounts department has been over charging me with thousands of units. I was advied to send in my photo evidence and meter reading every month. First it was Tony Modisi, then Senza Sibiya then Liz Monterio and now it is Lindiwe her email is [protected]@eskom.co.za. 4 customer service advisors and this account is a total circus.

Each of these customer care advisors have been dealing with this account, I have been advised on all accounts to send in the readings and I have attached phot's and have nade the calculations so that there is no thinking involved. Just to capture the reading.

Well the last advisor Lindiwe said that I have to send in the reading, this I did and got a reference number as well. My account was send and the due date was 11 Sep 2017, today is only the 5th of September. My electricity was cut off today for the 3rd time, not sure why?
I have made spread sheets for these capturers and still it is a total circus, I had to pay thousands last month and my invoice for this month was only R1433, still to much seeing that yet again it was an estimate and I was double charged again for extra units.
Lindi says it is the computer that does that, but no one has captured the info I have been sending each month.

I am going to a lawyer now I can pay every month thousands because no one is interested in doing their jobs. I have all the photo evidence and emails that I have kept with my statements.

Now I am without electricity and going to be charged again for putting it back on. And so the whole cycle starts again. I have asked all the customer services assistants and Eskom customer services for a pre paid meter and no one has even given me a quote or a call back in connection with this matter.
Eskom service is appalling and unlawful full disconnections and over charging is what they do. This is unacceptable.

I have all the evidence and photo's and emails. To many to send you and I am done asking and begging Eskom staff to be help full or to do their jobs.
The service is terrible and no one wants to help or fix the problem, they just pass it on to the next one and then off course it is the computer...really?

I live in Dullstroom and ESKOM is taking and over charging customers, and even if they make mistakes they will still over charge and the customer just has to pay.

We are experiencing no electricity every night in certain house holds out appliances are getting damaged our food is getting spoilt we spending every other night in the cold and dark, eskom needs to attend to this as soon as possible. We can't be spending money every night calling their call centers trying to get help that won't be provided to us until the next day(mid-day) that is. This needs to be fixed. We at Dr JS moroka municipality at weltervrede ( Mabuyeni Section)