Eskom
Reviews and Complaints

Please hire people that know how to do their job, these guys from Eskom Ixopo know nothing. We've got no electricity since 12 June 2020 and they are unable to fix the problem. We need to charge our phones, iron our clothes, etc. Our fridges are now damaged and we are fed up with these guys. If they can't do their job, please get other people that can.

I stay at orange farm stand 10893 ext 8b
Eskom meter no is [protected]

We don't have electricity due to residents who cut the eskom line that supplies electricity to our site because eskom they don't have electricity due to their transformer and they failed with their toi toi and demands to eskom.

Now we paying the price for a dispute between them and eskom and eskom does not care.

Tuesday 19 May 2020, electricity cable was stolen, report problem to Eskom via sms, webside, leaving a massage and phone operator.
3 Days later still no power or feedback or progress.
The neighbours cable was also stolen and fix in 24 hours.
What is the problem that take so long to install a cable?
We are 24 hours at home and not one technician came out to acces the problem.
Please Help

I have reported faults to eskom since the 28th of April 2020. I have been provided with several reference numbers which have been closed without resolving the problem, until I insisted on getting help. I was informed by the technician that there is no voltage supply to my house which should have been done during installation. Ever since my electricity was installed in December 2019, I have never enjoyed using the electricity, the power comes and goes without trapping the mains witch. All my appliances have been damaged by this. I have children including a toddler of 1year 8 months, we don't have lights, and I cant cook because I don't have gas stove. I am suffering at the hands eskom when I have paid them full amount of installation of 60 Amp capacity. Instead of installing the right cables they install wrong ones and they don't even assist me well.

Morning! I am a resident Mabopane Block U Ext, which are RDP houses, a certain part of our houses have not had electricity for a period of almost three
months. Officials from Eskom came and did an audit in the area and found that some meter boxes having been tampered with, and that's not acceptable.
But as a paying member of the community, my suggestion is may Eskom please come and restore power supply to us and not to those who are at fault. Please!

I am a electrical contractor and does work in Ellisras area I have a problem with one of my clients meter and I am unable to contact eskom. I have send SMS, tried to leave voice call. Waiting on phone for how long but nobody answers the phone. Always in a queue.
Please supply me with a direct nr to someone that can assist me with this issue.
[protected]@ljelectrical.co.za
Or on the phone : [protected]
Regards
L J

Meter number: [protected]
Account number: [protected]

I would like to formally complain about the service I have received from Eskom. My experience has been nothing short for appalling and despicable.

In 2015 you gave us a prepaid meter box and advised us to wait for the power to switch off then only then we can come and activate the prepaid meter. During this period I went to the Eskom office in Diepkloof where I was advised to wait for the power to go off before coming to collect the smart card. That never happened and we were never on prepaid.

Fast forward to 2019 I reported an electricity supply issue and was advised that I have been penalized for "Tampering" when I have not tampered with the electricity instead my prepaid electricity was not activated. The feedback I got was that I need to pay a fine of R6052 in order to be reconnected which I did pay this amount of 11 June 2019. I was then advised to purchase a voucher at any filling station which I did on 12 June 2019. I bought 2 vouchers of R200 on that day.

I have been unfairly treated and feel I was not supposed to pay this amount because I did NOT tamper, it is your incompetence and lack of attention to detail that you had not activated me on prepaid from 2015. It was not my duty to keep coming to the office to request that you switch my power off and activate me on prepaid but solely yours. And this is a service failure on your part. I want answers and refund of my money.

YOU DROPPED THE BALL ON THIS ONE NOT ME!

The technician by the name of Jacob from the Diepkloof came to reconnect the power and told us that the power has been reconnected and it reflected that the power had been reconnected on the meter box we have in the household.

The meter box had units captured in it and he advised that as soon as the units reduce we can start using the vouchers we had bought.

To date I have not used those vouchers because I still have power. I called again to report that the power had gone off and that the meter box is showing error 30, I spoke to a consultant Nangwane who then escalated and a technician by the name of Pebetsi came to restore the power. In that light Pebetsi advised that she needs to get a bigger circuit break as the one we have (63amp) was small, to this date this has not been done. Another service failure!

I called in to follow up on this and each time I call in to report an issue I'm told that they are still busy investigating tampering on the meter box. Why on earth are you still investigating if this tampering issue was resolved back in June already!

Every consultant I spoke to gives me a different explanation which does not make sense and you lie to us that power is restored when it isn't.

Recently the power went out again and when I called I am told of the same excuse that they still need to investigate my buying history and tampering of the meter box before a technician can come through.

How long do I need to wait for this investigation to complete and why should I go through this whole distress over and over again of this tampering issue when it should have been resolved. Why can't you pick up that the penalty fee of R6052 was paid and we were reconnected.

See below reference numbers of all calls I have made, I need a comprehensive feedback on this matter as I am taking it to a higher level:

297564539
298699130
299243163
299431502
301416964 - this I've been recently advised that this ref is to investigate tampering
301546921 - This was closed as "Cleared and electricity restored" when no one came to restore the electricity. I need the name of this technician who claims they came and closed it off.
301638124
301657321

I am being bullied and violated by Eskom and I'm definitely going to make a big noise about this. I demand a comprehensive report on everything you have done to this account with all investigations and findings.

I HAVE BEEN HARASSED BY YOUR TEAM AS EVERYTIME I CALL TO REPORT AN ISSUE I AM BEING TOLD YOU ARE INVESTIGATING MY METER FOR TAMPERING WHEN THIS IS SUPPOSED TO BE RECORDED THAT I PAID THE FINE I WAS NOT SUPPOSED TO PAY IN THE FIRST PLACE AND HAVE BEEN RECONNECTED!

Further to this, I logged ref: 301657321 (closed as completed but issue still not resolved) and 301667548 and your technicians keep closing the reference numbers as "Issue resolved and power restored" but they have not done that and power is still not restored.

After 3 attempts of your technicians closing my reference numbers as resolved, now they told me that the meter box has been vandalized and are still waiting for assistance in opening the box in order to resolve the query.

All this was not communicated on the initial reference numbers I logged instead they lied and said the box is vandalized when it was not yet they kept closing the reference numbers as "complete, power restored" how did they restore the power if the box has been vandalized and cannot open it? ANOTHER SERVICE FAILURE ON YOUR PART!

I have spoken to one of your supervisors Sharon Fransch - Polokwane contact centre who is as useless as your agents. She couldn't assist me further nor could she give me any solid information. She couldn't even provide me with a turnaround time on when I should expect a technician to come through. Appalling from a so called supervisor.

When your technicians fix a fault they normally come through to the stand number in question to ensure that indeed issue is resolved and that power is restored but none of the assigned technicians have done that which proves that your team is a bunch of incompetent liars.

It is now 17 December 2019 and my power has been cut off when i query this further i am still told the same excuse that i was given 6 months ago that my account is with scheduling and the meter is being investigated for tampering.

WHY ON EARTH WOULD I TAMPER WITH THE METER AFTER PAYING R6000 + DO YOU THINK I LIVE ON PAYING PENALTIES TO ESKOM? IS THIS A WAY OF MAKING UP THE BILLIONS YOU ARE IN ARREARS. I HAVE NEVER SEEN SUCH APPALLING SERVICE, HOME AFFAIRS IS EVEN BETTER WITH THE SERVICE.

I want answers and I want them fast! I have had enough!

Orange Farm Ext 3, Sakhile Street has been out of electricity since February, Several attempts to get Palm Springs Eskom office to fix the issue have been unsuccessful even when including Vanderbijlpark Eskom head office. Soon its gonna be 7 months without electricity. Who can this be escalated to? Now one needs to buy processed food, small chunks of meat that you can cook and eat without it spoiling, you need to go elsewhere to charge you phone, try alternative means to warm bath water for kids, etc. This is totally not life that someone who pays electricity should be leaving under yet the budget is there to maintain transformers. Please help us to get this sorted.ĺ

submitted reference [protected] on 26October 2019 and still waiting for reply or even an acknowledgement of receipt will help/nothing.I am a home user that receives large estimtes every month from eskom and since eskom doesnt haave contractors reading their metres anymore how are we ever going to get correct estimates.I need the key to the eskom street box so I can submit a correct reading every month and pay for the electricity I actually use not some sucked out of the thumb estimate which I still hav eto pay interest on every month.Eskom has been getting away with this practise for years now and as home user they are literally crippling our communities without any repercussions.I submit my own water reading every month and should have the option of doing the same with electricity.It seems as if eskom is forcing us into getting prepaid meters.You know who I am since you have my reference number.appreciate any response if any

Our electricity is still not reconnected after we have paid our bill. Eskom promise to reconnect after 24hours, 2 says later and it is still nor reconnected. Acc no [protected]. After several phone calls and empty promises nothing is still happening. Even the call center agents promuse to phone back with feedback, but no one is returning calls. Tel. [protected]. Mrs Botha

I have never been so disrespected before.

On September 26 2019 I called the Eskom customer line to submit my monthly meter reading, like I usually do, so as to receive my monthly bill. I got through to a woman who introduced herself by the name Nokuthula, who asked how she may be of assistance. I then made her aware of the nature of my call and she immediately told me to hold the call while she puts me through to someone else who'll help me. Without my agreement, she just rudely ended my call.

I do not know if this kind of behavior is allowed by Eskom. I don't know if this is the level of standard that we - paying customers have to be accustomed to, because I disapprove of it and frankly I am appalled by the agent's lack of respect. People like her should be trained on the basic etiquette of good service delivery and if not, then she shouldn't be allowed to liaise with customers. Eskom's service delivery is deteriorating because of employees that don't take pride in their work; forgetting how important a role Eskom plays in the lives of South Africans on a daily basis.

I obviously didn't get her surname as they (Call centre agents) usually don't give it out to us customers.

Please help me to resolve this matter because it is not my problem alone, it is a general issue that must be rectified before it spreads even further.

Mothusi Mashigo
mothusi.[protected]@gmail.com

Good Day

Kindly note that my mother applied for prepaid electricity and paid all the credit and also for the new installation. I would like to check when is the contractors coming as electricity is regarded as basic needs, her business is really suffering because it's been 4 to 5 months not having electricity. Ref: [protected]

My Numbers are [protected]

Your urgent intervention in this will be highly appreciated

Thanking you in advance

Regards

I bought a token to recharge my electricity metre on due to network when i tried to load the token to my meter there was a network problem and it didn't go through and when i tried to reload it said that the token was used and i was never credited for the units purchased.

i have spoken to about 10 people from Eskom and iv been taken from pillar to post and to date im query has not been attended to. It has cost me a lot of time and money.

i bought the token on Tuesday and im still sitting with the same problem.

i have decided to log a complaint with ombudsman, hello peter and will be taken it to the social media as no one is prepared to assist me, .

Please help, Eskom is abusive and has no regarding our electricity issue. When we met with management from Palm springs (Orange Farm) we were called indigent people, I mean not everybody cannot buy electricity.

I am disgusted by their treatment and their staff. their technician come and fool around in our area without fixing the problem they are called for.

There's a technician named Tumi who's always coming and will report that the problem was fixed, in the meantime... that isn't the case.

I called 4 times today without any assistance, except to wait for help.
Even when we tried to call our Councillor Penny from Orange Farm as well, she did not help at all, but implied that we hire people to help us with this issue who are not technicians, of which I don't blame people. I buy electricity and I so don't deserve this treatment from Eskom. The transformer is as old as 27 years without being serviced. But yet we have had this issue before load shedding even started... now why must we always call them when they refused to come fix the problem. MANAGEMENT'S BEHAVIOUR IS REVOLTING. They need to a install new transformer for us like other blocks around us A.S. A.P.

Can anyone Help please...…

Thank you

this power cut on Sunday at Malvern (JHB) costed us arm and the leg when all our appliences got burnt, the voltage came back very high in our street (St Frusquin). we are left with no fridges, hifis, tvs etc. Municipality is doing nothing.

I am one of the victims, people dont know where to report this to.

your assistance is appreciated.

Yours faithfully

Gugu Zulu [protected]

The followingappliances were damaged when power supply was restored by Eskom technicians.
1.Remote ceiling fan with light.
2.Remote contolled humidity cooloing system
3. Single cellphone charger adaptors(2)
4.Double cellphone charger adapters (2)
5. Heavy duty standby rechargeable torched(2)
6. Decoder transformer(1)
7.Wall plugs (2)
These appliances were damaged when an Eskom electrician tried to switch on the pole switch after attempting to fix a transformer.

Email I sent to Eskom on 28 March 2018
To Eskom
Account Number: [protected]

Dear Sir / Madam

I refer to our recent tax invoice totalling an amount of R110 000, a copy of which is attached hereto.

By way of background I wish to advise that:

1. Approximately 2 - 3 years ago, we received an account which was substantially higher than previous months. When we queried our account, we were advised that certain adjustments had to made to our account. We started paying off our account, as best we could, over and above the normal monthly charges.

2. We started receiving accounts by email, as we normally do, which reflected as "final" and did not contain any meter readings or charges.

3. An attorney on Eskom's behalf called us, indicating that the total amount outstanding on our account was plus minus R925.00. We paid this amount and received a confirmation from the attorney that our account was paid in full.

4. Since then, we have received monthly accounts by email, but not reflecting any charges or meter readings.

5. We made payments to Eskom, as best we could. We also made telephonic enquiries with Eskom, but with no luck.

6. I once again contacted Eskom, during or about December 2017, when I was advised that:

6.1 According to their records, our electricity has been disconnected for more than a year;
6.2 Eskom has not been to our premises to take meter readings for more than a year;
6.3 They will have to reconstruct an account based on previous years' meter readings.

7. I eventually received an account in December 2017 from Eskom in the amount of R105 000.

8. The interest charged on this account is approximately R1 400 per month.

9. I am writing this letter to plead for an accommodation on this account for the following reasons:

9.1 My nett salary is approximately R23 000 per month. After paying all my expenses, I am left with an amount of R1800. My expenses that I am referring to does not include food, meat, or travelling expenses;

9.2 My husband has lost his employment, approximately 3 years ago. He runs his own handyman business, which does not generate a big income.

9.3 We have two children in high school.

9.4 I work at Lynnwood Bridge and therefore our travelling expenses are quite substantial.

9.5 I do not believe that we are only to blame for not receiving proper accounts with proper meter readings for over a year, as according to your records, our electricity has been disconnected.

9.6 I was being honest, by contacting your offices, to again make enquiries as to our account reflecting no meter readings.

10. From the above, you will appreciate that it is financially impossible for us to pay off an amount of R110 000 to Eskom, plus the interest which is being charged on the outstanding account every month, plus our monthly charges.

11. I even went as far as to make enquiries with Debt Rescue, whether they would be able to assist our financial position. They indicated to me, however, that Eskom does not form part of the institutions with whom they have agreements with. I will provide you with copies of my email exchanges, should you so require.

12. Should you so require, I will provide you with copies of my bank statements, proving my income and expenditure.

13. I would be grateful if you could consider my request for an accommodation and invite you to contact me should you wish to discuss the issue further.

Kind regards

Adele Jordaan & Jaco Jordaan
[protected] & [protected]

Our neighbors transformer fell to the ground at 5pm on Monday 14th January. We have
account [protected] ref [protected] 3 reference numbers 2 emergency - which some one keeps closing the tickets. We are lied to that the technician is on his way even an sms to say they will be attending in 10 minutes then tonight the call center staff is rude and obnoxious, and said the ticket is closed again after I was told the technician is on his way. The incompetence is unbelievable, the lack of service ethic is just mind numbing and the properties are in darkness, the people are exposed to criminals and animals will be without water. To have this attitude from a call center person to tell me I must walk out at night at 11pm and check the transformer number for him, what is he doing? He then put the p[hone down on me. Portia who has always given me excellent service I have called the center 85 times in 2 years for power outs, phase drops and power supply interruptions could not assist as this call center person kept the ticket open. We have had 4 people shot dead in our street our lives are reliant on our security which is compromised and even more so with a simple operation to restore power is now 31 hours of frustration repeated calls, rude behavior and zero action.

We are the residents of Phokwane Mokgapaneng Village in Limpopo Province under Makhuduthamaga Municipality in Sekhukhune District. We been having power supply from early hours of Sunday the 06th January 2019 till today the 08th of January. we been calling the customer care number 0860037566 without any help all we get is reference numbers. the latest references are [protected], [protected] and [protected]. one of our neighbors called to our surprise she was told that according to their records the power has been restored which is not the fact. The same thing happened last month from the 22 December 2018 until the evening of 25 December 2018(Christmas day). PLEASE help as we are very frustrated about the service we are getting from our local technicians, we don't know what to do anymore as we been calling without help.

On the 24th of December I was having an event for children. It was a fun day event. I had booked jumping castles . There was no electricity for the whole day. I paid the products but could not use them.
I am requesting a reimbursement on the money lost for the day. Because the goods were delivered and not used at all. And I had to return some money to the parents of the children bcos there was no jumping castle.