Eskom
Reviews and Complaints

Dear Customer services

Mr Vusumzi Madywabe has applied for Electricity supply and paid for the box and services installation on the 01/11/2019 and is still waiting without any feedback from Eskom. There's an elderly lady staying and living under those conditions and it's been very long and as we know the Rural ereas has become violent so help please.

Respond to this e-mail for easy communication please.

Thank You

Kind Regards

Norman Jaggers

[protected]

My meter number [protected]

I live in wallacedene Kraaifontein. Our power went out on Monday 26th of September 2022. Upon making enquiries the following day, we were told there is a fault and technicians are working on it. It is now Monday 3rd October and the problem has not been resolved. This is totally appalling. As a working mother with small children, it's ridiculous. I have lost a whole month's worth of meat etc. As hard working nurse that dedicate myself to the genaral public, this never minded attitude of the eskom providers and customer care is appalling!. I then ask myself, if this was any other area, would they have been given the same service? Bad, very bad!

I am highly disappointed at the service I received yesterday at katlehong eskom service worse the staff there don't even wear name tags. I went there to ask for an explanation as too why m paying so much yet thers always load shading and worse I got 3 different amounts for month of august. The guy jst told me rude and told me that m over using elecrity and I should stop bothering them and jst pay the amount. Mind dat m living in a 4 room house using a gas stove to cook. No geaser at my house using a kettle for water but my bill is always over 1k monthly. Worse never seen anyone from eskom to come read my meter. I called customer care I spoke to some lady who kept me waiting until my airtime finished emailed eskom abt the matter until now no response I feel so bullied by eskom I am their client for so many years people use electricity for free nothing happens to them but us who pay monthly we get bullied and never get assisted my number is [protected]

For me to get Eskoms connection I must pay R8000. 00. My uncle had a site (Thafeni Location in Debe Nek) that has Eskom's big pole in the corner, since the was no house there theres no electricity, so begining of August 2022 I used the site to build my house I then went to Eskom to apply for electricity and I was told to wait for 2024 budget or pay R8000.00, im not even working where must I get R8000.00 & how must I survive without electricity for 2 years? Can someone please help me this is utter nonsense, I went to KING WILLIAMS TOWN eskom offices twice without success I even called the manager in EAST LONDON & I just waisted my time and airtime

I reported a disconnection yesterday around 13h00 they gave me a reference and a turnaround time of 7 hours, it was not attended this morning I called around 8h00 they told me my references doesn't exist I have to report my case again. I did so and even told them I have a asthmatic child who has to nebulize 3 times a day. The lady who assisted me said technicians knock off at 14h00 so she will make sure that my matter is attended to before 14h00 now it's 15h00 and there's no response when I try to follow up.

Good day

My brother has laid a complaint on numerous occasions of cable theft almost a month ago to Eskom. Up to date date nothing has been done since the day I first called. It has even cost him to go to the Eskom office for assistance but nothing yet.

His name is Mr Jonas Waterboer, residing at nr 1 Barker street, Leiden, Delft. Contact nr is [protected]. Reference number [protected].

Thanking you kindly for assisting.

Kind regards

Mrs M Van Wyk

On the 18 of April 2022 around midnight my cable was stolen.

The following morning I Opened the case in Klipgat police station immediately I phoned Eskom reported the matter they gave me a reference number promising that within a week the cable will be restored.

After a week I did the follow up until today nothing has been done other than giving new references numbers every time I call.

It's been three months without electricity in my household.

15 May 2022 our street power has been out now for 6 days now with numerous times on contacting eskom contact centre in which they just say they will escalate the fault with no resolve. There technitions "repair" the fault on Tuesday afternoon and four o'clock they pack up and leave without restoring power, Thursday at 1 o'clock in the afternoon a technitions turned the power on. 2 hours later it tripped again. Numerous reference numbers were imidiatly produced by people effected and until today no response from any technitions. Eskom call centre says the delay is due to lack of resorsers. My address 29 New Hampshire crescent Cosmo city

Eskom reference no: [protected]

Over this time period have lost over R3000. 00 in food due to no power supply

Good day

I have called the eskom call center on the 5th November 2021 to request for meter ownership change as I am the owner of the property now. The consultant advised which documents to send of which I told him I had tried to send to the customersevices email address as advised by a previous consultant but the emails were bouncing back. Hee gave me his email address [protected]@eskom.co.za of which I sent all documents while he was on the line and he confirmed they were received and changes will be made within 21 days. Its almost a year later and I called again and was told to forward the email to [protected]@eskom of which I did and still no reply.

This is really not fair to me as a customer because I have sent everything as advised by your employees but no one is assisting with my query.

[protected]@gmail.com

[protected]

Why can whe not buy electrisity.whats wrong with your sistem.

My name is Albert Mitchell I lived in voorbrug 16sondraai ave delft my phone number is [protected] my uncle of 57years old did phone eskom according the theft incident that left the the whole neighborhood in voorbrug delft dark so one of your assistant told my uncle there is nothing thay can do about it he must wait for next month...I mean the whole neighborhood is dark already we have a problem for loadshedding and now thay talking about next month so what I ask you guys by eskom please here our cry if you don't want to do it for us than at least do it for the children the big green main box in the road where we stay 16sondraai ave voorbrug delft have been tampered with the theft was stealing wires by the box on 00:00 the time when it was loadshedding so now everyone in the neighborhood don't have electricity in there house because of that box and even the wires is hanging outside from the box that can make it dangerous for the children in suburb so please eskom help us please

We have no power since September 2021. The transformer blew. Sarah knows that and l still receive bill where they did estimates on acc nr even though my meter is standing still.

I e mailed the below mentioned e mailed more then once and none of them respond. They only reapond when you want to settle bill after givin up. But why should l pay for something if l can not use it.

[protected]@eskomstatements.co.za

Sarah Nthupi • [protected]@eskom.co.za

Nthabiseng Melk • [protected]@eskom.co.za

Nozibele Duma • [protected]@eskom.co.za

[protected]@eskom.co.za

None of the above are responding to any of my e mails

Please advice

Good day Sbu,

I still await your response to my questions below which I am resending.

Also, Is there an office in Johannesburg or KZN that I can go to and sit with a consultant?

1. I really don’t understand why things would be complicated like that and why you would have to reverse 5 months estimated bills when you could just use the closing balance of January 417872 as the opening balance for February and capture the closing balance for February as 420244. There was no need to do reversals. Why did you not just capture the new closing balance and leave the last balance as is?

2. Since September, I have paid R 35,589.15 however the breakdown you sent me only reverses charges of R 13,802.42 so what happened to the balance of the R 21,783.73 that I paid? What you are saying does not make any sense. IF all charges were reversed since September, then all R 35,589.15 would have been reversed.

3. You mentioned that the last reading captured was September 2021 was not the last reading date. In fact, there was a female electricity meter reader here not even a few weeks (which is why I didn’t submit my reading last month) taking the last reading so how is it possible that you tell me that. I have also submitted meter readings since then on email? I welcome you to go back onto the system and relook at all the emails and meter readings I have sent, both on the app and on email and who was the meter reader who came to my property and took a reading last month? Something very suspicious is going on here.

4. I have also forwarded you a mail with previously submitted readings which were not captured (attached) where you can see all the emails sent to eskom which have been ignored and not captured). I was unable to submit on the app until last month as there were errors on it constantly.

5. Again, I am requesting that all my charges are reversed and that my first reading and last reading captured on my account so that we can correct this account once and for all.

I have also escalated this matter with the Ombudsman now as I am not receiving any responses to my questions.

Regards,

Louise

From: Louise Montgomery

Sent: Friday, 04 March 2022 17:37

To: 'Sbu Khambule'

Cc: 'Wendy Ringo' ; 'Luis Nunes'

Subject: RE: URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal - ACCOUNT [protected] - MONTGOMERY-NUNES LM

Hi Sbu,

I really don’t understand why things would be complicated like that and why you would have to reverse 5 months estimated bills when you could just use the closing balance of January 417872 as the opening balance for February and capture the closing balance for February as 420244. There was no need to do reversals. Why did you not just capture the new closing balance and leave the last balance as is?

I am going to take this further with the ombudsman as I still completely disagree with your figures. My bill is too high for 2 people on the property. It makes no sense at all.

September 2021 was not the last reading date. In fact, there was a female electricity meter reader here not even a few weeks (which is why I didn’t submit my reading last month) taking the last reading so how is it possible that you tell me that. I have also submitted meter readings since then on email? I welcome you to go back onto the system and relook at all the emails and meter readings I have sent, both on the app and on email and who was the meter reader who came to my property and took a reading last month? Something very suspicious is going on here.

Since September, I have paid R 35,589.15 however the breakdown you sent me only reverses charges of R 13,802.42 so what happened to the balance of the R 21,783.73 that I paid?

I only moved into the property on the 1st of August and it only registered in my name on the 16th of August 2022.

On average this means that I have been charged R 5,083.84 electricity on average for myself and my 12 year old son living on the property, with my husband commuting on the weekends. How on earth does this make sense? I couldn’t even get through R 5,000 a month in Johannesburg with my pre-paid meter and 5 of us living in the same house?

Something is NOT right with my account.

Please also URGENTLY advise how I go about installing an eskom pre-paid meter as I cannot trust these calculations.

Payment Amount Payment Date

R 6,719.35 25/02/2022

R 4,270.17 27/01/2022

R 2,554.77 03/01/2022

R 4,610.06 26/11/2021

R 4,437.78 27/10/2021

R 7,694.02 30/09/2021

R 5,300.00 08/09/2021

I will refer this to the electricity ombudsman and request that the opening balance for February be adjusted to 417872 and the actual closing balance be adjusted to 420244 and then we can see if the figures still come up the same, but these readings are incredibly high for a family of 2 with a 3rd person on the weekend.

I had 5 people living with me in Johannesburg and my electricity was never this.

Regards,

Louise

From: Sbu Khambule

Sent: Friday, 04 March 2022 09:26

To: 'Louise Montgomery'

Cc: Wendy Ringo ; 'Luis Nunes'

Subject: RE: [CAUTION:EXTERNAL EMAIL] - RE: URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal - ACCOUNT [protected] - MONTGOMERY-NUNES LM

Good day

The reason why we started with 412041 as our previous reading is that, we cancelled your 5 months bills that were estimated and we went back to our last actual reading which was 412041 which was your September 2021 to 420244 which is your February 2022 readings

What we have done is that we have sent you a statement with 3 pages to show you how have we adjusted your account.

I have tried to call this number but it goes straight to voice mail

See attached 3 page statement

Regards

Sbu

From: Louise Montgomery

Sent: Friday, 04 March 2022 08:44

To: Sbu Khambule

Cc: 'Luis Nunes' ; Wendy Ringo

Subject: [CAUTION:EXTERNAL EMAIL] - RE: URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal - ACCOUNT [protected] - MONTGOMERY-NUNES LM

Hi Sbu,

I’m afraid, I have to disagree with you.

I have no issue with the closing balances captured. The issue is that the current reading in January 2022 ended on 417872 and the opening balance for February should have been 417872. You can’t go and change the opening balance and back date it by 5,858 units?

Eskom has double billed me for 5,858.00 UNITS which is a HUGE amount of extra electricity that I am paying twice for. This is a fortune and is nearly DOUBLE my normal electricity bill. Please URGENTLY help me to resolve this query. I will also log a complaint with the Consumer Ombudsman.

Month Previous Reading Current Reading

January 2021 416320.0000 417872.0000

February 2022 412041.0000 (should have been January 2022 current reading which means you have back charged me again for units I already paid for on January’s bill. This is fraudulent) 420244.0000

From: Sbu Khambule

Sent: Friday, 04 March 2022 07:19

To: 'Louise Montgomery'

Cc: 'Luis Nunes' ; Wendy Ringo

Subject: RE: URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal - ACCOUNT [protected] - MONTGOMERY-NUNES LM

Good day

Thank you for the e mail

Your query relates to incorrect readings of 417872 captured during the month of January 202 which translated to the amount of R 4,720.17 which was paid on the 27 January 2022

The readings of 417872 were estimated however in February 2022 the actual readings which you submitted were captured which were 420244, February 2022 readings did correct the January 2022 estimation therefore the account is correct and there are no corrections or adjustments to be effected in this account.

Regards

Sbu Khambule

From: Wendy Ringo

Sent: Thursday, 03 March 2022 13:11

To: Louise Montgomery ; Sbu Khambule

Cc: 'Luis Nunes'

Subject: URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal - ACCOUNT [protected] - MONTGOMERY-NUNES LM

Afternoon Sbu

See email below. Please can you investigate and respond to Mrs Montgomery.

Afternoon Louise

I am forwarding your email to the supervisor for the Shelly Beach HUB – Sbu Khambule.

Regards

Wendy Ringo

Customer Acquisitions Department

Private Bag X1006 | Shelly Beach 4265

Sharecall [protected] | Pax 8300 4602 | Fax to Email [protected]

From: Louise Montgomery

Sent: Thursday, 03 March 2022 11:58

To: Wendy Ringo

Cc: 'Luis Nunes'

Subject: [CAUTION:EXTERNAL EMAIL] - URGENT - please help as no-one is getting back to me # Accounts # Kwa-Zulu Natal

Good day Wendy,

Incorrect Capturing of Meter Readings for Account No. [protected] and back charged on the previous reading

I hope you are well. I am desperately trying to get someone at Eskom to assist me with an overcharge on my account, but my emails are not being responded to and I am so worried about the amount that I was overcharged ☹

My Account for January 2022 had a Current Reading of 417872.0000 which we paid the amount of R 4,720.17 for on the 27th of January 2022.

We then sent you the Meter Reading of 420244 taken on 22/02/2022 at 09:42am for Account Number [protected] pertaining to 547 Bass Road, Ramsgate Beach, Margate, 4285 which you captured, but instead of leaving the previous reading of 417872.00 as per the last current reading on the January 2022, you changed the PREVIOUS READING to 412014.00 and the current reading to 420244.

This means that although I paid for a current reading up to 417872.00, you adjusted the previous reading BACK to 412014.00 for February 2022 which means that I have been overcharged the difference between 417872.00 and 412014.00 which is 5,858.00 units extra.

I would like to know why the PREVIOUS READING was adjusted and by whom.

Eskom has double billed me for 5,858.00 UNITS which is a HUGE amount of extra electricity that I am paying twice for. This is a fortune and is nearly DOUBLE my normal electricity bill. Please URGENTLY help me to resolve this query. I will also log a complaint with the Consumer Ombudsman.

Month Previous Reading Current Reading

January 2021 416320.0000 417872.0000

February 2022 412041.0000 (should have been January 2022 current reading which means you have back charged me again for units I already paid for on January’s bill. This is fraudulent) 420244.0000

I live with my son on my property. It is impossible that my electricity bill is R 6,719.35.

Please assist in capturing this meter reading and please urgently forward a corrected statement of account showing the right amount to pay for February 2022.

Contact Cell Number [protected].

From: Louise Montgomery

Sent: Tuesday, 01 March 2022 08:44

To: '[protected]@eskom.co.za' ; '[protected]@eskom.co.za'

Cc: 'Luis Nunes'

Subject: # Accounts # Kwa-Zulu Natal

Good day to you,

Incorrect Capturing of Meter Readings for Account No. [protected] and back charged on the previous reading

My Account for January 2022 had a Current Reading of 417872.0000 which we paid the amount of R 4,720.17 for on the 27th of January 2022.

We then sent you the Meter Reading of 420244 taken on 22/02/2022 at 09:42am for Account Number [protected] pertaining to 547 Bass Road, Ramsgate Beach, Margate, 4285 which you captured, but instead of leaving the previous reading of 417872.00 as per the last current reading on the January 2022, you changed the PREVIOUS READING to 412014.00 and the current reading to 420244.

This means that although I paid for a current reading up to 417872.00, you adjusted the previous reading BACK to 412014.00 for February 2022 which means that I have been overcharged the difference between 417872.00 and 412014.00 which is 5,858.00 units extra.

I would like to know why the PREVIOUS READING was adjusted and by whom.

Eskom has double billed me for 5,858.00 UNITS which is a HUGE amount of extra electricity that I am paying twice for. This is a fortune and is nearly DOUBLE my normal electricity bill. Please URGENTLY help me to resolve this query. I will also log a complaint with the Consumer Ombudsman.

Month Previous Reading Current Reading

January 2021 416320.0000 417872.0000

February 2022 412041.0000 (should have been January 2022 current reading which means you have back charged me again for units I already paid for on January’s bill. This is fraudulent) 420244.0000

I live with my son on my property. It is impossible that my electricity bill is R 6,719.35.

Please assist in capturing this meter reading and please urgently forward a corrected statement of account showing the right amount to pay for February 2022.

Contact Cell Number [protected].

Best wishes,

Louise Montgomery-Nunes

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NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx

NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx

Good day

I hope this finds you well.

According to our billing statement, there has been a drastic increase of R11816.48 in a space of 2 months (period: 2021 Jan - March) and an amount of R11 924.53 (period: 2021 May- July) which is very alarming. Considering the fact that during this period the country was on lockdown alcohol ban. The business during this period wasn't operating as it is an Alcohol Business. I'd like this to be looked into. The building is a 3 phase circuit and only 2 are fully functional but were billed for all 3. As I type this, the power has been cut off despite proving payment without fail. I have called Eskom multiple times regarding this but was only given a reference number (Ref: [protected]) with no assistance or follow-up.

Kindly assist and treat as urgent.

Acc: [protected]

Kindly contact me

[protected]

[protected]@yahoo.com

Regards

In Feb 2018 the Eskom meter to my property - Plot 233, 35 King Willow Crescent Randjesfontein Midrand was removed due to the fact that it was faulty. On 7 Feb 2018 I reported the fact that the meter had been removed and the Eskom technician informed me that the meter was removed to provide power to the property and that it would be re-installed as soon as meter become available. On 6 May 2019 a mail was sent to Jabulani Nkosi by Kathy Scheepers an Eskom employee to request why the meter has not been installed. I did not receive a call or any correspondence as to why and what the way forward is going to be.
On 16 Dec 2020 the meter was replaced and in July 2021 I received a call from Jabulani Nkosi that Eskom is going to do a revenue recovery on my account for the period that there was no meter. I need to add that during the period that the meter was not there I still paid the accounts sent to me every month. On 4 October 2021 Mr Nkosi sent me a mail confirming that my account is now up to date. I requested supporting documents that my account is up to date which Mr Nkosi sent to me the same day. On 20 October 2021 I received a bill for Eskom totalling R 125 016.94. I sent a mail to Mr Nkosi regarding this and he informed me that he was wrongly advised on the status of my account and that he could not understand the feedback that he was given. Mr Nkosi informed me that a payment plan would be put into place and only once this was done I need to make payment on this account. He also confirmed that the power to my property would not be terminated as this account has been flagged that Eskom are busy implementing a payment plan for this account. Towards the end of October 2021 I paid R 10 000.00 towards my account out of goodwill and earlier this month I received yet another bill now totalling R 127 955.33 and this is after the R 10 000.00 made. This morning I received the following SMS from Eskom "Eskom Ref [protected] Please remit amount of R 106 137.34 for Eskom Acc. [protected] to allow Eskom to provide essential services"

I have requested to see an Eskom representative to have this account resolved but to date have not received any joy. I am now at wits end and have even send Mr Oberhozer a mail requesting assistance. PLEASE HELP!

Good day

I have been struggling to get assistance from eskom easten cape regarding my application from November 2020 for line removal linked to meter [protected]. Please assist as I don't know what to do anymore. I have been contacting eskom ange getting different reference numbers but the query is still unresolved. I was even told that the manager incharge will contact me and assist but that too did not happen.

Kind regards
Fikiswa

Mrs MJ Storm has a property in Eloff (Delmas area) Mpumalanga. Our complaint is that Eskom gave a person an Electricity account on her property without her consent or a a lease agreement. She has logged a complaint Ref nr: [protected]. When she followed up on the complaint she was informed that the issue was closed. She consulted with a rental agency and they informed her that there must be a lease agreement before a tenant can get an electricity account. The tenants moved into her property with an arrangement that they made with the previous tenant and then only was she informed. The new tenant said he just phoned Eskom regarding the electricity and the next moment he had an account. Without even paying a deposit Eskom gave him an account, the deposit was added onto his account for later payment. The tenant moved out of the house after two months and the next moment a new tenant phoned to inform us that they moved into the house and they stayed there for 3 months when the electricity was cut off. The electricity bill just accumulated up to R13 000.00 and know Eskom says it is Mrs Storm responsibility to pay the R13 000.00 and take legal steps to get the money back from the tenant. In the meantime they do not want to give Mrs Storm an pre-paid account until the bill is paid. Now Eskom says how can Mrs Storm let somebody stay in her house without her consent that is not the issue here, the issue is that Eskom gave an account to a stranger without the owners consent. They are just passing the blame to the owner. Eskom is the one that needs to take legal steps against the tenant because they erroneously gave an account to a stranger on somebody else's property without an lease agreement from the owner. Mrs Storm is a pensioner and should be granted the opportunity to apply for pre-paid and not be responsible for the account.
Mr JA Storm [protected] [protected]@search4us.co.za

My electricity cable was stolen on the 16 August 2021 together with the one of the neighbours and both were reported and I got my case number and Eskom reference number but only the neighbours cable was replaced. How irregular and unfair, we share same pole, cables stolen same morning of the 16th August 2021. I think maybe because am a male and the neighbours are female so naturally men are more likely to help women than another man or maybe even a question of that bribery is involved but the serious fact is that all people must be serviced equally fairly no matter other things into play. So now am on week two of power blackout and the Garankuwa Zone 15 industrial site branch which I went to more than 6 to 7 times are so arrogant and do not allow me access nor even give me contact numbers of relevant supervisors to assist but more worse the contacts I got of one supervisor did not yield any positive response as that supervisor was also sending me from Pilar to post just to get rid of me. My reference number is [protected] and meter number [protected] case number Hebron Cas 50/08/2021 Stand number 448 Michasview Kgabalatsane North West Province. My contact is [protected]. I know if I had bribed one of the officials with money the electricity cable could have been long fitted and that is the tendency here but I do not give credence to corruption, am an officer of the law and cannot be tangled in corruption pedaling. The Eskom customer care services number needs to be revisited it is very user hostile in that it keeps ringing for a long time, incurs customers lots of airtime costs unnecessarily but at the end no help found as it ends up keeping quiet after some time.

Hi we have had an electricity rate that is above R10 000 monthly for a residential house in Midrand. This is an exorbitant about and we need to take this up with the board at Eskom or related entities. This in no way can this make any sense at all.

I have been accused of asking Eskom to disconnect all the illegal connections in my area. This highly unlikely as I can't even get someone at Eskom to answer my calls. The police won't assist me as it is Eskom's pole, the investigators who have been there, never returns, one has indicated his life was threatened? I have tried calling for the last month and nobody is even answering their calls.