Hotels.com
Reviews and Complaints

I researched and made a booking for October. I had two gift cards that I earned from work. The website would only take one gift card so after I booked my reservation for the dates in October, I had to go to a different website and call and merge the two gift cards. I then went back and put the one gift card in, and made my reservation. The next time I check my email I had a thank you for your stay email, and we had not yet gone. It was still September! They would not change my booking, and I spent $400 to pay for an empty hotel room. I can not afford to book again and my son’s birthday trip was ruined! Customer service was useless and very unhelpful

Good day

I would like to report a problem with my booking no [protected] at Hotel Mount Manor in Chennai.

When I arrived at the hotel on 27th of September 2023 with a local friend to help me,the receptionist was extremely rude. My friend advised me not to stay there.

When I asked to cancel my booking she shouted at me: you cancel it yourself.

It was a very unpleasant experience and since I did not have wifi, I could not do anything about it at the time.

Can you please help me?

Terrible house that was being advertised and available for rental via their website hotels.com

The house was in terrible condition and not able to receive or accommodate any person or to host anybody.

all furniture was not as described in the website and it was broken, in disgusting dirty condition or and full of stains.

I contacted the mgt company which promised to get back but it never did and to this date I've never received a refund.

after 5 hours of driving to go to this rental with 3 very sick children with Fever and Covid - I came to a disguisting place. and have to find another hotel next day to stay.

Also the company is no where to be found, no address, nor website. I do not recommend at all using hotels.com Terrible company, terrible customer experience.

When I checked in at the Inn I was told the cabin was not available. Showed me a room that was not acceptable (right in front of highway, dark, dingy and had a musty odor). would not give me a refund; had to be 10 days in advance. I showed them confirmation email from Hotels.com. Showed price of accommodation at $314.54 taxes and fees of $28.34 and a One-Key Cash award of $231.27, which brought down the rate for cabin to $83.27. It turns out that Expedia scammed the Hotels.com web site. Hence, I was screwed. Paper also had Singapore Travel Agency listed. I asked for copy of bill and charge receipt. The total on that was $234.68. I left the Inn with copy of bill and receipt in hand. I looked at it and nowhere did bill have my last 4 digits of visa card and receipt was not my signature. I went back to Eatonville and stayed at Mill Village. After getting home on Sept 20th I checked my visa account, no charge for Gateway Inn, only for Mill Village.

I booked what was advertised as a B&B at the Pembroke in Bridlington and upon arriving discovered that it was not a B&B but a very run down room to let which was absolutely filthy and not at all maintained. This is false advertising and I had to return strait home very down heartened after paying over £500 for absolutely nothing. I really think that I deserve a full refund and this advertisement should be removed to stop this from happening again to future holiday goers. My name is Carl Williams. Mobile. [protected]. Email. [protected]@outlook.com. Thank you for your time.

I booked what was advertised as a Bed and Breakfast at the Pembroke B&B in Bridlington for today at 3pm that turned out to be just a single room to let with no bed and breakfast or staff service what so ever, after I paid over £500 for, I feel very scammed here and have evidence of the misleading advertisement to help with my case. I hope to hear from you soon regarding this matter, thank you, Carl Williams, [protected]@outlook.com. [protected].

We stayed at this hotel in Raleigh on Friday night, September 8 itinerary number [protected]. It was the worst stay we ever had we arrived, and the toilet was not working. There was no toilet paper, no towels, no comforter on the bed just sheets it was supposed to be a queen size suite there is a queen size coil, springs, showing with a full-size mattress on it The refrigerator door did not close there a plaster on the floor that was not swept up from plastering holes in the wall, the toilet paper holder was a nail sticking out of the cupboard. My husband got out of bed and stepped on something on the floor and cut his toe open is bleeding. All these pictures are attached.

Checked in Sept 2nd, 2023 -There was noise from the hotel parking lot, kids playing ball so we notified the front desk at 11:30 pm. The desk said they would take care of it. At 12:30 am we called the front desk to complain that the noise was still going on but no one picked up the phone. The noise continued until 1:30 am! We finally got to sleep at 2:00 am.

We complained to the manager in the morning saying we were not going to pay for the stay but that didn't do any good, he said the night manager didn't mention it to him so refused to give us a refund.

Hotels.com contacted the Ramada manager who now said the police were called and the noise issue was resolved in 30 minutes, which was not true. So Hotels.com could not do anything for us.

We have now contacted the Ramada Corporation and opened a case to obtain the refund. We also created a Discover Card dispute.

Do Not Stay at the Ramada Newburg NY Hotel and Do Not make your reservations through Hotels.com

I booked 3 rooms for guys to play golf at the Belfry, 2 single and 1 shared cost £226.On arrival the Hotel was closed and being converted into apartments. We had no alternative but to book into alternative accommodation costing £480. This was for a 2 night stay. I have tried to resolve this situation and eventually decided to take you and the owner to the small claims court only to be advised that you were both registered abroad so could not take this action.

I been trying to get a hold of an agent for the past 30 min and i cant get passed the automated virtual help that is a no help at all. I need to cancel my stay at Red lion because i needed that reservation for the day i booked the hotel not September 6th. When i showed up there i was told it was for a different date and i had to pay more. I need to cancel my stay there in 2 days and i can not get a hold of anyone to help me with the process of cancelling and getting my refund. Please give me a call. [protected]. Thank you

room night redemptions (2) total $775.53.39 cost of room booked $$758.40 and we were charged $105.66 extra and then against the booking my redeemed nights had been reduced one said 329.74 and the other said 323.00 when the nights redeemed were $451.96 and $323.43. Nothing has ever been mentioned about taxes and fees and this is all I kept getting told on the customer serve line. It has gone past the money issue to just a totally annoying issue - no one has even been able to explain the numbers to me - it just doesn't add up. I have spent way to long on this but I'm now totally annoyed and feel the site misrepresents itself.

cancel reservation itinerary [protected]‏

מ ל

8:29 ‎(לפני 18 דקות)‎

userexperience

hi

please cancel this reservation to Moxy hotel tromso norway. the reservation is for 4 rooms 6 people cancel it all

i am very disappointed and frustrated that it was impossible to do it properly at your website

--

laor moshe

this is my request as i sent to your mail. it was impssible to dop it on your site

On August 12, I made reservation through hotels.com for an upcoming trip on Aug. 25-27. On Aug. 19, I contacted hotels.com about an upcoming booking at the hotel Sonesta ES Suites in Orlando in Lake Buena vista on August 25-27. The only thing I wanted to do was just switch hotel. They said that the booking was nonrefundable. Nonrefundable means that I could not receive any money back but I did not want money back I just wanted to switch hotels for the same date but customer service clerks would not fulfill my obligation. I made contact with the hotel about cancelling the reservation but the hotel itself said it was up to the third party which is hotels.com but hotels.com would not even talk to the hotel to get confirmation of the cancellation.

The clerk told me to call the hotel, in which I did then she came back and said she could not take a three way call. In which the hotel clerk did say it was still up to hotels.com to make the changes.

I booked a room with hotels.com in April 2019 for July 2020, have my booking reference email proof of payment, proof of transfer of date due to covid for 2 years and political unrest so finally went this year, only to end our stay with having to pay for the room again.

Contacting hotels.com they cannot find my booking reference even though I have given them proof for booking, payment and change of dates. No decent complaint procedures except customer service who obviously cannot see my booking on the system as presume it has been archived off. Sadly cannot claim via credit card as paid by paypal which doesnt have the same protection as credit card (won't due that again)

Would never use them again as currently £2000 out of pocket