HotFootballTickets.com
Reviews and Complaints

To whom it may concern.

I am surprised and concerned that I have not heard from you following the debacle of 1st June, when you failed to supply the tickets that were agreed and paid for to the sum of 12000 EUR.

If you are a viable and honourable organisation, I would expect to receive notification of how you plan to reimburse immediately.

This matter has gone on for over 6 months and when I spoke to you and you outsourced finance team I was advised that I would not be receiving a refund despite written confirmation. I am about to instruct legal recovery via an local agent in Spain and will hold you liable for the costs.
Regards

Family tour to London including visiting Arsenal match with three sons last may. tickets would be sent tot the hotel. Less then 24 hours before the start of the match I received a message that there were no tickets available because for some reason ( their contact could not deliver or something like that). I could not reach them by phone. Three sons very very very disappointed.

But then, although I sent more then 5 emails ( by phone they could still not be reached) I still have not received my money back for all kind of reasons. And with the last email their was no answer at all.

Please people do not buy your tickets with hotfootballtickets.

I requested a tickets from them, Two Category one Tickets, Their agent gave me one category one ticket and another one for category two, even they delivered it after the match with 25 minutes.

I communicated the issue to them and they just ignored me.
its my worst experience ever with online service companies.

I will not let this situation go like that and I will post my complaint everywhere.

eng.tarek.[protected]@gmail.com

I bought my world cup tickets with them - BIG MISTAKE -
A month before the event my personal situation changed drastically and asked them if I could return the tickets and receive my money back.

Two weeks later without anyone answering, I wrote them asking if they had review my case and if they could return me the money, and in the case they couldn't to send me the ticket as I could probably sell it to a friend.

They replied that the ticket was no longer available, that they wouldn't return me the money and that I had a "credit" with them..

After complaining several times with no answer (I didn't asked for a credit, I needed the money) I tried to use the "credit" to buy a new ticket and re sell it.. but what a surprise: "my" credit is to be used half now and half in 6 months..

I never asked for a credit. I needed the money back.. or at least the ticket to make it money. They "gave" me a credit to be used in a way I can not use it as it makes me spend more money..

It is a shame I didn't read the reviews before giving them my money

Do not buy to this company. It is a scam!

The company does not exists and you have no where to make a claim. They send every now and then one real ticket but in the meantime they steal a lot of others. They have an address in spain that doesn't exist, the telephone number for that address is from the us although they call you from an uk number; without giving any solution off course.
They stole me 450€.. They don't want to give me the ticket nor the money. Hope you don't have the same problem.

Hello. I have purchase three tickets from Hotfootballtickets and later I was contacted by one of their reps and told that there was a mistake. They said that when I bought my tickets there were only two left and third one was sold to me by an accident. They said that I'll get a refund for one ticket. That was nice that they contacted me and gave my money back, but that did not change the fact that I was in a terrible situation. We wanted to see the game (me and two friends of mine) and we had only two tickets. Literally one of us couldn't see the game. That happened because these people were unprofessional and there was no information about that on their site. As a result I missed the game and that was a huge disappointment.

Terrible website and appalling service! Don't deal with this scam business called Hotfootballtickets!
I have ordered one ticket but the charged me for two. I contacted Hotfootballtickets right away and asked for a refund and their rep said that they will not refund anything because I was a liar and they charged me only once! I also did not receive my ticket and when I contacted them again they claimed I did receive it. They scammed me, stole my money and they said I was a liar! These people are criminals and their fraudulent business should be shut down!

Not trustable: when you get a confirmation from them, they might still cancel your order one day before the game.
I booked the tickets between Ac Milan and Juventus on Oct 22nd, I get a positive confirmation from their website, which I am very happy about. They I booked the flight and hotel, for me and my girlfriend. When we are in milan, they told us they did not get the ticket. Also they did not say sorry about this.
They claim to deliver the ticket 3-5 days before the game, I waited until then, got no response from them. When I call them, they always say they do not know when the ticket will be there, once they get an update from the system, they will send you an email. But basically, they are not in control of the ticket, they are just delaying it. I did this 6-7 times, all the workers kept saying the same thing (I think all the employees should get this kind of training quite often). One hour before the game, I called them, still the same, promise they will deliver the ticket today. When I arrived in Milan, get a message from them, saying the ordering failed. So I went to Milan for nothing. They do not even say sorry for this.
So, they are not trustable at all. All what they are saying is we provide 1000 happy buyers every year, but they do not say 10, 000 are not happy about it at all. Worst, they use your trust about this, and did not provide the promise at all!

I purchased two tickets from the website www.hotfootballtickets.com. The rep told me that I would get tickets before 5, May. I patiently waited, but the seller didn’t deliver it. WTF? I started to call him and sent emails, but all my efforts were useless. This guy avoided me and I already missed the game and lost large sum of money. I highly advise to avoid the company and their services.

I bought 2 tickets for crystal palace v liverpool game since march (game to take place tomorrow) and given that the game became more in demand due to liverpool's surge to the top of the bale since I bought these tickets, they contacted me that their supplier let them down (with no proof whatsoever) while it's more likely that it was re-sold privately given that such tickets are fetching thousands at the moment.

Not only did they not provide the promised tickets, they also refunded me the amount in euros even though I paid in pounds leading me to incur losses on foreign currency conversion. Before they made the refund, I sent them them the amount I was charged in pounds, but they ignored it and still made me incur the loss. I wonder if they will blame the ticket supplier as well for not refunding me the full amount in pounds.

To summarize, avoid this website at any cost, very unreliable and ignore any insincere apologies from them.

My husband tried to buy 2 tickets for a football match from hotfootballtickets.com.
The transaction didn't go through, and when he spoke to an operator a few minutes later, they said the price was higher. He said he didn't want them at the higher price, then the hotfootballtickets.com representative said that he would honour the original price.
My husband signed their 'contract' of sale having amended it for the agreed price, but hotfootballtickets.com took the higher price from his credit card without authorisation.
Despite 4 phone calls and 3 emails he has not been refunded for the difference where they overcharged him.
hotfootballtickets.com are a disgusting company who say they will do one thing and do another. It is one thing paying a. Premium for football tickets that you accept is over the face value, it is another to charge that plus an extra premium that you did not agree too!

Never use hotfootballtickets.com!

I purchased a single ticket for $289.95 from hotfootballtickets.com and when I arrived at the theatre and saw the quality of the theatre and type of audience. I immediately realized that I had been scalped. At the box office, I learned that the full price of my ticket should have been $72.50.