Baseball Express
Reviews and Complaints

Copied directly from their website:
http://www.baseballexp.com/nike-bat/Nike-2011-Aero-Fuse-3-Adult-Baseball-Bat/baseball/lev/6/productId/16988/N/33+36/Nty/1/Ntk/Def/Ntx/mode%20matchallpartial/Ntt/nike%20bat/VCategory/SEARCH_SUCCESSFUL/index.pro

Aluminum/composite bats carry the manufacturer's warranty in addition to our 30-day "No Sweat" Guarantee. If your aluminum/composite bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum/composite bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.

Nike Bats: [protected]

And if you were within the year from the day you bought it, I GUARANTEE nike did not say that. Your pissed off because you are going to have to wait 2 weeks to get your new bat.

We apologize for any issues you experienced with your orders. We are now under new management and have worked hard to implement new processes to offer the best customer service experience we can.

I ordered two "Clearance" Baseball Bats for my son. One, for the upcoming Little League Season, the other (Big Barrel) for his subsequent Travel Ball Team. I always order well in advance of the season in the event of unforeseen hiccups or problems. However, the forthcoming problems associated with this online purchase, I had no idea. To get to the chase, three weeks later, nothing arrives. I initially begin sending email after email over a period of a week, due to no reply. Finally, began calling and after being placed on hold for 35 minutes (sitting in my office with the door shut with clients lined up outside getting frustrated as they can only consume so much coffee and donuts), finally, the voice of a disgruntled Baseball Express (aka: Team Express representative) answers the phone. Who cares, I wanted my boys bat I had promised would be coming. I politely (although difficult) explained to the employee of the dilemma and requested immediate shipment. The Baseball Express employee finally confessed that the two items I had ordered were on back order, however, if I could just give him another week, would promise to expedite shipment. I then asked, since when are "clearance" items on backorder? He explained that these bats were part of a former purchase order, sent to the supplier which had not yet been filled. I thought this sketchy, but made sense (I guess when you have to make excuse after excuse each day, you eventually develop a playlist of which ones are the most successful). Needless to say, TWO WEEK later, no bat. I AGAIN make numerous attempts to contact Baseball Express, finally get thought and reach a lady this time. To her credit, she apologizes all over the place, however alerts me these bats have long since been sold and will process an immediate refund (in other words I had been lied to by the gent two weeks ago). I "politely" explained this was not good enough and asked to speak with a manager. No dice. This led to demanding, and finally not being able to even get a name of the manager from her. I informed her that when she has a problem with her paycheck, who does she talk to about this? - THIS is the person I want to talk to. After going through this cat-and-mouse carousel for 20 good minutes, she said there was nothing she could do. I explained that she could absolutely help, she could replace the 2015 “clearance” bats which I had purchased that were either never available or long out-of-stock with their 2016 counterparts. She seemed to become nervous and again stated she would refund my purchase. Finally, I advised her that I had a good friend in the San Antonio area who just happens to work for KSAT, and does news pieces on disreputable companies/businesses in the community; and would be calling in a favor in this particular manner. FINALLY, she puts a manager on the phone who is all “sugar-and-spice”. At this point, I do not want to hear it. The manager offers to give me a 20% discount on the advertised cost of the 2016 bats I suggested for replacement. I explained after the “drill” I have been put through, not good enough and wanted the same deal, for the 2016 bats. He finally agreed. A week later, the 2016 Easton Mako XL -10 arrived, however instead of receiving the 2016 Combat Maxum MAXSL210 -10 Big Barrel, I instead received a Combat B4 Portent PG4SL108 -10 Big Barrel (nice bat, but 1/2 the cost of the Combat Maxum MAXSL210 I had anticipated receiving). Anyhow, I was so relieved to finally end this nightmare, I called it a day. I did however visit another online sporting goods vendor to purchase the Combat Maxum MAXSL210 I had initially promised my son which arrived in three business days (he can use the Combat B4 Portent PG4SL108 as a backup or practice/cage bat). Unless you are buying off the rack from these folks, steer clear of Baseball Express (aka: Team Express) as it appears they are going out-of-business from their business practices, or do not have the capital to expand to meet the demand.

“Horrible Business!” - I have ordered three times from this place. Only one order was processed. They don't let you know when orders are back ordered or cancelled unless you call. First order was a year ago and took 3 weeks to get someone on the phone. Last order I talked to a manager with no satisfied results. I will not order from them again. They also use the name Teamexpress.com

This company has hit rock bottom, I've done a lot of business with them over the years and had never seen it this bad. Ever since they switched to a new "system" there is not inventory at the store and the warehouse is in chaos. It's been 3 months and they still can't get it fixed, at some point you need to go back to the "system" you had or go to another one. Why management and the powers at be let this continue is beyond me, I'll never buy another item from them, just feel sorry for the in-store employees, unless its at the store you'll never get your item and the store has slim pickings.

I placed an order which showed that it would ship in 3-5 days and should have arrived by 4/14. I checked the order status and all items are now showing on BACKORDER with no delivery timeline available. I've called the customer service number several times without an answer (just continues to ring) and am now trying to call their retail location as the corporate office returns the same ring no answer result.
I'd like to cancel this order but am unable to get a hold of anyone to complete the cancellation request.

I too can comment on the BAD no Horrible no LACK of customer service from Baseball Express "Aha" some many other names.
I just wish I would have checked the reviews before I bought from a new company. Lesson Learned! Credit Card Company is stopping payment on the order. Best of Luck to all affected by this lack of customer service.

Thanks everyone for the warnings. I was ready to place an order with this company and decided to call their toll-free customer service number because I had a question. I have been on hold for over 45 minutes now. While waiting I thought I would look into the company. From now on I recommend checking out everyone before making an online purchase. There are scams galore.

Ordered in March. Partial shipment received. Remaining goods not shipped. Won't respond to emails. All phone numbers give an "all circuits busy" notification. When I called my bank, my bank was able to get through on the [protected]. Makes me think they have some screening software, because I have never been able to get through. I have ~$50 hanging in limbo. We'll see what happens. I've ordered from them over the years, so it's too bad to see them flaming out.

I placed an order for a bat on 3/14/2015. Needless to say it is 4/6/2015 and they have no idea where the order is in their own facility. I have made several calls into the company and have received ZERO customer service. No one there will take the initiative to get off their chair to resolve the issue. I have already purchased a bat elsewhere since it was obvious that this company wasn't going to come thru with shipping the order and I am still waiting on a refund of $149.99. Based other comments, everyone is having the same issue. I was given the Supervisors' extension and guess what?...Her mailbox is full and cannot accept any more messages. Also, if you are buying something from here, do NOT use paypal. You have more recourse available to you with the major credit card companies. I will never buy anything from this place again.

I am utterly discussed with this company and its ‘Customer Service’. I have been hold for 55 minutes just to ask a question about an order that might or might not ship on the 13th. Today is the 1st – I STILL HAVE NOT RECEIVED THE ORDER! Today I have spent over ten minutes now on the phone with Customer Service and the phone is just ringing and ringing….what a joke. I will NEVER use this company again. I will post as much bad publicity about this company and how it treats its customers as I possibly can within the guidelines of the law. My name is Gary Farr and I am fed up!

Why the hell did you send the bat back to baseball express? Baseball Express doesnt take back used or broken bats. AT ALL, EVER, NO EXCEPTIONS, PERIOD. None of their customer service reps would tell you that. Your blaming a company for not handling YOUR mess up fast enough. That doesnt make much sense.