Rep Fitness’s earns a 1.0-star rating from 9 reviews, showing that the majority of fitness enthusiasts are dissatisfied with their equipment.
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Rep Fitness is a good place to buy gym equipment
Rep Fitness is a good place to buy gym equipment. They got some good stuff and the prices are fair. But, their customer service is not so good. They take forever to respond to any problems with the order. It's a pain in the butt.
Customer service is really bad
Customer service is really bad. They don't communicate well. I ordered on 4/6 and still haven't received my stuff. They keep missing their own deadlines, but still sell to others. They took a lot of pre-orders to stay afloat during Covid, but now they don't care about the people who ordered early. They started selling again and shipping in 24 hours, but what about us who ordered in April? That's not good business.
We bought the *** from Rep Fitness and paid for it
We bought the *** from Rep Fitness and paid for it. We tried to order over the phone and finally got through to a rep during their limited customer service hours. While placing the order, they said their payment system shut down and someone would call us to complete the transaction. A day later, someone else called and we used a *** gift card and a regular credit card to pay for the order. We got an email confirmation but after 10 days, we contacted support and they said it would ship by the end of the week. A week later, still no tracking or product, so we contacted them again. They said we requested to pick it up at their warehouse, which was not true. After 17 days, we still have nothing and they want us to drive 300 miles to get it. This company is full of lies and we think they never intended to ship the product for free like their website says. We would give them 0 stars if we could. They are horrible.
Rep Fitness Complaints 6
I bought a lot of workout stuff from Rep Fitness on July 11th, and some of it came on July 22nd
I bought a lot of workout stuff from Rep Fitness on July 11th, and some of it came on July 22nd. But they forgot to send me a 35lb bumper plate. I need a barbell, 4x 25lb bumper plates, 2x 45lb bumper plates, and the missing 35lb bumper plate. I sent them emails but they haven't replied in over a week. They say they're open on the phone from 1pm-5pm mountain time Tuesday-Thursday, but when I call it goes straight to voicemail. So I have to email them, but they don't answer my questions or problems. Now I have to go to PayPal to get my $770 back or my stuff from Rep Fitness.
I got some gym stuff from Rep Fitness
I got some gym stuff from Rep Fitness. Two things. J-cups and safety straps. J cups fit real good but the straps didn't. They're both for power racks that are supposed to fit on 3x3 steel. I told the seller that the straps were messed up but they wanted me to send it back and pay for shipping and restocking. But it's not my fault it's messed up so I don't wanna pay for that. I just want a new one. The safety straps come with two straps and four pins. The straps are fine, I just need new pins. The seller says they can't guarantee it'll work with other racks but that don't matter cuz they're both for 3x3 steel. That's the only thing that matters. One thing fit and the other didn't. (Both things fit the same way, just the safety straps were messed up.)
I bought some stuff from Rep Fitness on 12.17.20 and got it on 12.23.20
I bought some stuff from Rep Fitness on 12.17.20 and got it on 12.23.20. I got the PR-5000 Monolift V3 and PR-5000 Rounded Sandwich J-Cups. When I looked at them, they had a lot of chips, scratches, and signs of being used before (rusty metal plates and scratched plastic lining). I emailed [protected]@repfitness on 12.24.20 to tell them about it and ask for new stuff. They didn't email me back, so I emailed them again on 12.28.20 and 12.29.20. They finally emailed me back on 12.30.20 and asked for a video of the J-Cups (the expensive ones that are supposed to be "secure" and not move). I sent them a video and some pictures that showed how messed up they were. On 12.31.20, Rep Fitness emailed me back and said that they didn't think there was anything wrong with my stuff and that it was normal for the J-Cups to swing around. But they say on their website that the J-Cups don't move, so I don't know what's up with that. Overall, not too happy with my experience.
Is Rep Fitness Legit?
Rep Fitness earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Rep Fitness. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for repfitness.com can be seen as a positive aspect for Rep Fitness as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Rep Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Repfitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Rep Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Rep Fitness's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 3 complaints being resolved.
- We conducted a search on social media and found several negative reviews related to Rep Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- Rep Fitness offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
I bought sumthin' from Rep Fitness on their website 'cause they said it was in stock
I bought sumthin' from Rep Fitness on their website 'cause they said it was in stock. I coulda got a *** or a *** from somewhere else, but I went with Rep 'cause they got a good rep from ***, ***, and other social media peeps. One of their influencers said they had new benches in stock, so I jumped on it and bought it in good faith. They charged me $220+ on my credit card and I was all set. But the next day, they sent me an email sayin' they messed up and didn't actually have the product in stock. They canceled my order and gave me a refund, but only offered me $10 off my next purchase. That ain't cool, man.
I bought a thing from Rep Fitness on their website and it said it was in stock
I bought a thing from Rep Fitness on their website and it said it was in stock. I could have bought other stuff too but I went with Rep because they're supposed to be good. One of their influencer people said they had new benches so I went to check it out. I bought the thing in good faith and they charged me over $220. The next day they said they messed up and cancelled my order. They said they were sorry and gave me my money back and $10 off for next time. I don't think that's good enough. When I talked to them about it they said stuff like "imagine if you were at the store trying to get toilet paper bro." They said they're having trouble keeping up with orders and they don't have everything they say they do. I think they knew they couldn't give me my thing and they're just trying to cover their butts.
I bought some stuff from Rep Fitness on 12.17.20 and got it on 12.23.20
I bought some stuff from Rep Fitness on 12.17.20 and got it on 12.23.20. I got the PR-5000 Monolift V3 and PR-5000 Rounded Sandwich J-Cups. When I looked at them, they had a lot of chips, scratches, and signs of use (rusty metal plates and scratched plastic lining). I emailed [protected]@repfitness on 12.24.20 to tell them about it and ask for new stuff, like it says on their website. But they didn't email me back, so I emailed them again on 12.28.20 and 12.29.20. They finally emailed me back on 12.30.20 and asked for a video of the J-Cups (the expensive ones that are supposed to be "secure" and not move). I sent them a video and some pictures to show that they were messed up. But then on 12.31.20, Rep Fitness said that they didn't think there was anything wrong with my stuff and that it was normal for the J-Cups to swing a little. But they say on their website that they don't move, so that's confusing. They also said that the Monolift was just messed up on the outside and offered me $20 or a $35 gift card. I told them on 12.31.20 that I wasn't happy with that and that I paid for new stuff and shipping, but got used and messed up stuff. I haven't heard back from them since then, even though I emailed them again on 01.04.21 and 12.06.21.
About Rep Fitness
One of the things that sets Rep Fitness apart from other fitness equipment companies is their commitment to quality. They use only the best materials and manufacturing processes to ensure that their equipment is durable, reliable, and long-lasting. This means that customers can trust that their equipment will stand up to even the most intense workouts and last for years to come.
In addition to their commitment to quality, Rep Fitness also offers a wide range of equipment to suit the needs of any fitness enthusiast. Whether you are looking for strength training equipment, cardio equipment, or accessories like mats and bands, Rep Fitness has you covered. They even offer custom equipment options for those who have specific needs or preferences.
Another thing that makes Rep Fitness stand out is their exceptional customer service. They are dedicated to providing their customers with the best possible experience, from the moment they place their order to the moment their equipment arrives. Their knowledgeable and friendly staff are always available to answer questions and provide assistance, making the buying process as smooth and stress-free as possible.
Overall, Rep Fitness is a top-notch fitness equipment company that is dedicated to providing high-quality equipment, exceptional customer service, and a wide range of options to suit the needs of any fitness enthusiast. Whether you are a professional athlete or just starting out on your fitness journey, Rep Fitness has everything you need to achieve your goals and reach your full potential.
Overview of Rep Fitness complaint handling
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Rep Fitness Contacts
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Rep Fitness phone numbers+1 (720) 420-1731+1 (720) 420-1731Click up if you have successfully reached Rep Fitness by calling +1 (720) 420-1731 phone number 0 0 users reported that they have successfully reached Rep Fitness by calling +1 (720) 420-1731 phone number Click down if you have unsuccessfully reached Rep Fitness by calling +1 (720) 420-1731 phone number 0 0 users reported that they have UNsuccessfully reached Rep Fitness by calling +1 (720) 420-1731 phone number
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Rep Fitness emailsorders@repfitness.com99%Confidence score: 99%Salesinfo@repfitness.com97%Confidence score: 97%Supportinternational@repfitness.com77%Confidence score: 77%repcareerpool@repfitness.com75%Confidence score: 75%
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Rep Fitness address601 E 64th Ave Unit C100, Thornton, Colorado, 80229-7022, United States
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Rep Fitness social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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