HouseOfBeautyWorld
Reviews and Complaints

I placed an order through HouseOfBeautyWorld.com my order number was 1219884. I placed the order on 2/28/2020. I received an order confirmation, and a status update. The status update stated that it would take 4-6 days to process my order. That was 8 days ago. I have since tried messaging them on their site. I have tried calling all the numbers on their site, the questions number 1-267-938-8135 is always busy. Their phone orders number is answered by an answering machine. They took money off my card but I've heard nothing back from them.

I think I placed a very simple order (A carotone brightening soap something about 4 dollars worth) and didn't expect that something would go wrong. I can't say it was a disaster to me, but anyway I didn't like to be treated that way.
They provided no shipping information, no tracking number. I learned that they shipped the soap 8 days later than promised. And no one knows where it is now, even though it's been 3 weeks since they shipped it.

I received a wrong item. Requested a refund. It took them 3 days to call me back and give me further instructions on how to get my money back. Ok, I did everything they wanted and they charged me twice. For what? I have no idea. They said there were several additional and mandatory fees.
What the hell? Are you a freaking governmental organization? So my refund wasn't full because of these scammers' operations. Fraud. Scam. Total scam.

I've ordered something from www.houseofbeautyworld.com website and my order arrived in a timely manner.
My lotion was very poorly packed and because of that it was damaged during the shipment. There was not much left in the bottle.
I took some pictures and emailed those to HouseOfBeautyWorld. Waited for several days and sent another message. These guys never bothered to reply.
I'm very disappointed with this company, not only my product arrived completely damaged, but there was also no help or support from them.

I've ordered some products from HouseOfBeautyWorld because they promised fast delivery (5-8 days).
8 days passed and there was no sign of my order so I called customer service to get some information. The person I spoke to was extremely rude and ignorant! She said that my order was on its way and will be here any time soon.
Waited for another week and had to call them again. The same nasty lady picked up the phone and said she had no idea where my order was. I asked for a tracking number and she said she didn't had any! How? Previous time I called she claimed my order was shipped via UPS and as a frequent online shopper I know that UPS always provides tracking numbers!
I asked her to cancel my order and she said ok and disconnected! Total joke!

My experience with houseofbeautyworld.com is simply unacceptable. They should not be in business.

I placed an order with House of Beauty World on 12/29/14. My credit card was charged on 12/30/14. I never received my order! I sent an email on 1/16/15 regarding my order. No response.

I called on 1/20/15 and was told my order shipped on 1/15/15, and I should receive it any day. Still no order.

I called again on 1/29/15 and was told by Devon that my order was never shipped, nor were they going to ship it. She asked if I wanted to split the shipping charges of $10.00, they would send it out right away. Terrible, terrible company and customer service. They had no intention of shipping out my order, no phone call, no credit to my charge card, nothing. Do not shop with this company.

The company www.houseofbeautyworld.com is total scam, so better don’t buy from them. I ordered hair care products, but these scammers haven’t provided any info. I waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me.Total scam, so don’t buy from them and post comments about your experience with this company.

I wear a wig daily by necessity. I ordered 10 packages of Vapon A curve adhesive strips from HOUSE OF BEAUTY in Philadelphia, PA. They are listed on the internet as HOUSE OF BEAUTY WORLD. I was sent 10 packages of a generic brand of B Curve strips. These strips are vastly different than the ones ordered, and i cannot use them. I called them repeatedly, and never spoke to one live person. I left messages each time, explaining that all I wanted was the correct order, and I would send the mistaken order back (at their expense, of course.) I was never contacted. I sent emails. I was never contacted. It has been two weeks, and I have lost $62.00 on the deal. They have NO customer service online, and apparently don't care to. DO NOT ORDER WITH HOUSE OF BEAUTY aka HOUSE OF BEAUTY WORLD on the internet.

The Costumer service lady was so rude to me for no reason. She kept on hanging up the phone in my face and treating me really bad . she refused to listen to my problem. They was very unhelpful she put me on Hold for 12 mins and then hang up the phone. am calling from the UK to America. she wasted my phone bill. My problem is still not resolved and I feel Bullied by that lady.