HSBC Holdings review: hsbc credit card reduces credit limit and raises interst rates of good customers 38

I am a HSBC credit card user. Within 2 years with the credit card, I have to call around 5 times to ask for financial charges reverse and late charge reverse.

This last time, my statement due date used to be 29th of the month. It was set back to 24th without any advance notification. I sent out the payment on Oct 15th. HSBC credit card did not process the payment until Oct 26th. Therefore, I was charged $200+ financial charges.

When I called, the first person could not help me. I was transferred to his supervisor Jose, who could not help me. While I asked to be transfer to his supervisor, my line was held and then cut off. I called back; the third person could not help me. The forth person, a supervisor, Sally, told me that the financial charges will not be waived when I asked to speak to her supervisor. She did not ever transfer me to her supervisor. I cancelled my card right at the spot.

I am using chase, Amex, AAA, and other credit cards. No other credit card company ever gives me more problems than HSBC. I read in consumer report that it had the tendency to process consumer payment. Their rating is low. I just become another victim. Do not use HSBC credit card. The company is not professional and reasonable.

Holding HSBC Gold cards- Not sending statement to the customers and charge for late payment / finance charges. Back office operation is worst.

1. Inquire about outstanding amount on 3rd December which was 171 .96 INR which was also wrong charge by Bank for late payment subsequently reverse on 8/12 so nothing was due on 4th December, 07.
2. Received email statement on 11/12/2017 with the late payment charges and amount due on 31/12/2017.

Date :17th Feb.2017

From
Kantamsetti Ashok
Door No.39-18-98/2
(Upstairs)
Madhavadhara
Visakhapatnam – 530 017.

To
Mr K C Mahesh
Manager
Credit Card Services
HSBC 610, Ambai House
Anna salai
CHENNAI – 600 036.

Dear Sir

Sub : LATE PAYMENT TO BE DUCTED

Ref: My HSBC Card No.[protected]

I am using the Credit card services since 1997. Every month I have remitted due amount before the due date.. With reference to your statement for the period 3rd Jan. to 2nd Feb.2017, I have surprised to charge Rs.400/- (Rupees Four Hundred only) for late payment. In Jan.2017 my payment due is 24th Jan., but I have remitted Rs.1,000/-(Rupees One Thousand on 21.1.2017). How can you charge late payment.

Please look into the matter and credit the amount Rs.400/- at the earliest and oblige. Also inform the actual due amount, I have to clear the amount as early as possible.

Awaiting for your reply.

Thanking you

Yours faithfully

(K.ASHOK)

I write to inform you that the amount mentioned by you in your letter has not arisen out of my purchase and non-payment but for the debits of the annual renewal fees charged by you. Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. However, to my surprise I received a statement from your bank wherein you had charged annual renewal fees.This has been happening every month and outstanding is accumulated with interest. I have cleared all my outstanding and have communicated twice for the closure of my Credit card Letter dated 22-11-2017 HSBC Card Products Division 52/60 Mahatma Gandhi Road, Post Bag 128 Mumbari 400 001 India. The bank didn't have the courtesy to acknowledge the request made.

Immediately I had communicated my decision to your executives over phone who assured me of doing the needful. Please also note that I didn't even received your card at all. Inspite of this, i have contacted the customer service several times, sending letters to the bank, I am still getting the Statements every month which disturbing my peace. This is going to be the final letter to them and if there's no response from the bank and i have to register a complaint with RBI in this regard.

PLSSS... Do not go For HSBC Cards... They Sucks.

Dear Sir,

i have received the hsbc credit card 20 days back, if i remember perfectly.your marketing people have droped into my office disguised as MBA graduates saying the purpose of visit is surevy pertaining to project their work.Despite of over laod in my work i have given time for them where they took my endorsement and true copies of testmonials after few days i came to know that those are from hsbc bank after receiving a call from your call center.As if now iam not interersted in using the credit card since i cantain other banking credit cards.So i want to terminate the credit card the procedure of terminating the credit card can be mail to my mail id.regards

Don't use HSBC CREDIT CARD . They can close your account without notification . I have 1 card from HSBC Yesterday I receive card And I call to active . After that my card is already active. But today they close my account without notificaton. I like use the other credit card company like CITI OR AMEX AND CAPITAL ONE. BE CARE FULL TO USE HSBC.

I was holding a HSBC credit card.The credit card has been settled and cancelled in the year 2017. At the same time the HSBC also issued a letter saying the card has been settled.
After cancelling the card in year 2017, they started sending SMSs mentioned HSBC Prestatement alert on my Mobile with particular Outstanding amount from September 2017 onwards. And these SMSs are sent randomly, sometimes per month or once in three months.
I thought by mistake they might have sent it and hence I neglected them. But the outstanding amount they are sending is increasing from message to message with interest added.
When I spoke to HSBC officers they have asked me to talk to concerned department by giving their numbers. When I talk to that number they again gave me one more number to talk to. This way they were transferring the issue from one person to other person by giving five such numbers which was disgusting.
Who can keep the details of a credit card which has been closed years back ? This is ridiculous.
And one more info. is when I try to call the HSBC call center, this number is not at all active in their systems.

I feel HSBC is junkest bank I ever seen. The service is hopeless.
Till now I did not get any answer from HSBC.

i apply new credit card but reply coming lending vaerification norm sir no bady came my lending place
i request you pl check my ref: no.[protected]
i am waiting

I am apply HSBC card, my ref number is [protected], when I will get HSBC cradit card.

I am apply HSBC cradit card, My ref:number is200821590620, when I will get HSBC cradit card ?

I am apply HSBC cradit card, My ref: number is [protected], when I will get HSBC cradit card?

My ref number is [protected],

Inspite of repeated requests you are not taking any interest to cancel my credit card which is yet to be received by me. Although I have not got the credit card where my name has been mis-spelt I am getting statement of accounts regularly showing a credit balance of Rs.100.00. Please arrange to cancel my credit card forthwith and stop issuing statement of account without further delay.

Your early action will highly be appreciated.

I solicit your kind co-operation in the matter

Date: August 25, 2017

From:

Mr. Amit Kant Dhingra
M-15/2, DLF City-II,
Gurgaon Haryana 122002
Email: amit.dhingra@akdcompanies.com

TO:

Mr K C Mahesh
Manager
Credit Card Services
HSBC 610, Ambai House
Anna salai
CHENNAI – 600036

Dear Sir,

Sub : LATE PAYMENT TO BE DUCTED

Ref: My HSBC Card No.[protected]

I am using the Credit card services. Every month I have remitted due amount before the due date.. With reference to your statement for the period 3rd July to 2nd August, I have surprised to charge Rs.400/- (Rupees Four Hundred only)plus service tax for late payment and Rs.548/- (Rupees Five hundred forty eight only) plus service tax for finance charges. In last statement my payment due is 24th July., but I have remitted Rs.8661/-(Rupees eight Thousand six hundred sixty one) with cheque no. 139389 on July 24th 2017. How can you charge late payment and finance charges.

Please look into the matter and credit the amount Rs.1065/- at the earliest and oblige.

Awaiting for your reply.

Thanking you

Yours faithfully

(Amit Kant Dhingra)

I bought a T.V from Bestbuy about 2 years ago. I got the 52 inch T.V and signed up for credit payments with Bestbuy which used HSBC credit services. A couple of months later, my house got buglarzed and my TV was stolen about many things. Since then i have been struggling to make payments on everything but always made sure to make my payments on time and as soon as i can.

On sunday i made a payment early in the day to HSBC for my credit card payments. The website says that payment will be posted on the next business day as long as i pay before 12pm eastern time. My payment was due that moday on 9/8. The payment instead got posted on 9/9 tuesday, and HSBC took the time to send a thank you note to my email that they had never done before. I knew something was up. they charged me a late fee of 35 dollars.

I called their customer service and their supervisor refused to help me solve this issue. You know what they say 'what goes around comes around' this company is a wicked set-up. I have been advising everyone i know that wants to buy on credit from Bestbuy or sign up with the credit card company to just run. HSBC shows no grace or mercy and wants people to suffer. I have been so mad in my life that i would get 'robbed' by a bank too.

After dealing with HSBC, would highly recommend never using this organization for any type of account, they are extremely unwilling to work out a win/win situation with their customers. Very unwilling to work with their customers to correct problems, companies like these must not have any problems with staying in business since they do not value their customers, hope everyone at their company is secure with their job, this type of customer service will not keep customers long.

Worked with merchant, and two other lending companies to try to work out the situation with HSBC, they would not have anything to do with rectifying the situation. Other financial institutions tried to interject, HSBC did not care, they just wanted their money and NOW! The circumstance did not matter, said that there was NOTHING THEY COULD DO! They keep records of contact with the customer, but do not keep any record of the customer calling them to correct the problem, seems a little one sided.

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Think twice before closing the account. HSBC just did the same thing to me. The impact is that this can change your credit utilization ratio and can be a negative impact on your credit score. As bad as HSBC sucks, do not make the situation worse by closing the account. Simply pay it off and forget that you even have the card. After the balance sits at zero long enough, it should stop negatively impacting your credit score.

I also called them -- not to close the account -- but to opt-out of all non-required mailings. HSBC is not a respectable company to deal with and while I will have one of their cards sitting out there with a zero balance for awhile, at least I will not get regular reminders of these ### that I got myself involved with.

I had only been a customer for a little more than a year and I am glad that I learned what a despicable company HSBC was before I that established a banking relationship with them that I could not extricate myself from in an immediate fashion.

I too was recently notified by letter from HSBC that I fell into a high-risk group...Let's see...I've held an account with them since January 2017 with a $7, 000 credit limit. I have had a previous maximum balance of about $3, 500 and have NEVER been late on a payment, nor had any balance disputes with them. They reduced my credit limit to $910 last month. [At the time that the notice was received, I had a $595 balance on the account-all current of course] My wife and I are by no means "loaded", but are positioned stable financially. We both have long-standing staff positions with a major state university. Our house and four vehicles are debt-free. I find HSBC's actions outrageous. While I do not tend to be litigious, I would be pleased to join in a class-action suit regarding the matter.

I have a credit card which I rarely use but in good standing that I have had since 2017. No annual fee has ever been charged and I never agreed to one. I didn't even apply for this card, it was sent to me when I took out a loan with this bank. Suddenly, I've been charged an annual fee. I have had at least 10 emails to their so called customer service dept. and after 10 emails was told that the fee was waved as a courtesy in 2017. No comment has been made regarding why no fee was ever charged until 2 years later and when I asked for proof that I ever agreed to an annual fee, well that request is ignored. I refuse to try and call these people because I can't ever get anyone that I can understand, calling is even more frustrating than emailing. Isn't there anything I can do?

I am regular call from a number 011-[protected] (Rohit). He is asking for the paynment of HSBC Credit Card which has been issued in the name of Avinash Sharma but my name is Avinash Kumar and they have got my Curriculam Viate from some job portal and giving me a regular calls and irritating me. Infact my date of birth is also not matching with the information he (Rohit) is giving me. He has also given me the name of the person who has given him this work is Anil Adhikari(aniladhikari@hsbc.co.in). Neither they do not have any evidence and regularly arguing me about the payment. Please do something as I am getting restless because of these irritating calls.

Thanks
Avinash

Tell them to eat ### and buy a loud whistle and blow it into the phone next time they call call you. I don't think they will continue to call much after that.

"Kick You While Your Down" should be HSBC Credit Cards motto. I was hospitalized from May 24 to 27, 2017. When I made my credit card payment in June I called HSBC and told them I was not working, under a doctors care and I was running out of money and would not be able to make my July payment. I asked them for help but they said "there's nothing we can do".
They suggested I call the insurance entity that covered my balance. I did and within 10 days I received the papers. By this time my doctor would not sign the "Skilled Nursing Form" until he received the records from the hospital which was in a different city. In desperation I sent a copy of the $24, 000 hospital bill and filled out what forms I could. Within 3 weeks, now into July, the insurance entity sent a letter back rejecting my claim. I still had headaches and backaches when I originally passed out and fell backwards. By late July, my Doctor saw me, signed the "Skilled Nursing Form" indicating 3 months I would be under his care. I promptly submitted the forms and still wait for an answer if they will cover me. Last week I spoke with someone id entified as an account analyst named Bonnie who says, (the first time I'm hearing this) that "we have different programs we can put you on but we need a payment". A payment? Why didn't you do this for me in June when I had money and made a payment. I've already told her I'm not working and out of money but she refused any further proof such as the hospital bill or a copy of the form the doctor signed and stamped. She continued to say "your account will continue to accrue interest and fees until you make a payment, then we can help you". Please keep in mind that I've had no problems with my other creditors Citifinancial Auto, Capitol One, Juniper Bank, Chase Bank and 7 medical providers since I had no health insurance but was at least able to activate temporarily the insurances on my card balances. Only HSBC stands out as a bank that is the most difficult when your sick. The American government needs to take a serious look at this bank and how it is dealing with the public and see if it is one bank that leads people on through its policies to bankruptcy.

Sounds like your way overextended on credit in the first place. This is what happens when you have no reserves. Sorry to hear your story.

Most of my "reserves" $1, 550 you write about were spent in initial hospital charges and paying bills for June and July.
Yes I am overextended. You believe "the overextension" is the reason HSBC will not help as the other creditors did? I didn't understand your reasoning.

HI,

This is to bring in your notice that I have an credit cardof HSBC Bank .i have taken this card around 2 years back .i have not used ityet and it is in the same envelope in which it was delivered. but the bank hasgenerate a bill of 10, 000 /- against me and started calling me. i got the firstcall in the month of April. i told them that I have not used the card so whyshould I pay .but the bank executive told me that I have to pay a amount ofrs-169/- to close the credit card.i paid the amount(receipt no.0678110 dated07/04/09), the bank stopped calling me for few days but again I got a call inthe month of may09 saying the same thing about the payment. i narratedthem the status but again they said that I have to pay a amount of rs.188 forreceiving a full and final letter. i told them to come with a full and finalletter. but they told me that I can only get that once I pay the money. i alsopaid that amount(receipt no.0717857 dated 28/05/09). But I never received thefull and final payment. Now again the bank stated calling me and asked formoney but I said that I have made a payment for full and final. but the callerstarted abusing and threatening me. the number from where I get calls is011-[protected].

Nowyou tell me why should I pay the money which I have not used and the creditcard is in the same envelope in which it was delivered. now it’s the badpart of bank that they have generated the bill against me.

I had applied for the credit card of HSBC with an assurance that it was a free card and there were no charges on it. However, it was charged with some TATA Aig policy . When I recived the bill, i refused to pay it and requested to cancel the card. Every time i was given assurance that it would be done and the policy cancelled. I was given a confirmation that the policy has been cancelled and the bill reduced to zero. Still, i have been charged with late fees and finance charges. The current bill that shows now is Rs 5502.

I would be applying for a loan in near future and dont want any problems in terms of my credibility. It is the fault of the company that has cheated me by using my card without my permission for payment of insurance in order to increase their sales.
I have already put mails to many officials of the bank in the concerned department but there was no response. The bill is still being generated. I have also provided them my phone number but no one responds back. please help.

The same practise they are doing with all their cutomer and cheat. HSBC prove that they are doing fraud banking.

My credit card number [protected] which I was using from Nov 2017 is expired on Nov, 2017. I was about to request for cancelation of my card, since I was not happy with the services of HSBC.

I mantained zero purchase on the card from July 2017 by clearing personal loan earlier. They have not returned the interest as I have cleared earlier but in Dec 2017 I got an Email stating I have to pay Rs 2017+ as part of annual charges and so.

Why should I pay when I am not owning any credit card?

Let me know how to deal with a company that don't have basic ethics in bussiness.

Regards,
Krishna

I'm Anoop living in chandigarh. I was having HSBC Credit Card and that got expired 2 years back. I never received a new Credit Card and After reporting again & again no avail to that but bills are still on the email address...

Strange banks who know how to learn money but how they are earning they are least concerned...

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: ckmdm@aol.com

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: ckmdm@aol.com

Hi,

I have been using HSBC Credit Card from prolong peroid. Even rarely given chance for eating up my pocket in terms of interest, fees extra... now they have removed the benefits which was informed me at time of enrolling for HSBC Credit Cards.

1. Surcharge Waiver.
2. Annual Fees Waiver.
3. Reduced the rewards points on transaction which i have made.

Never trust the HSBC Customer Care guys and HSBC... I was in there trap, Be aware.

Thanks,
Trapped Customer of HSBC CC Dept.

My name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. If you would like to send me details of what has happened to you, I will address this with the CEO of HSBC in India. I may be able to help you. I have been able to help many Indian people with their complaints againist HSBCMay I also say that I also visit India very often. If you send me your mobile no. I will phone you.

Kind regards
Michael Mason-Mahon

ckmdm@aol.com

[protected]

My name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. If you would like to send me details of what has happened to you, I will address this with the CEO of HSBC in India. I may be able to help you. I have been able to help many Indian people with their complaints againist HSBCMay I also say that I also visit India very often. If you send me your mobile no. I will phone you.

Kind regards
Michael Mason-Mahon

ckmdm@aol.com

This is to inform you that I was an elite customer of yours and i was holding a gold credit card of yours by card number 4384xxxxxxxx4186 by my name "MANUJ KAUSHESH" However while i was applying for a credit card, i was denied saying that CIBIL records suggest that an outstanding of Rs 13315 was reflecting in my account for which the account was Wriiten Off. I had paid all dues way back in 2017 and also The amount mentioned has not arisen out of my purchase and non-payment but for the debits of the annual renewal fees charged by you. Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. I Contacted your Customer care and recovery departments who said that this was their mistake and would no more reflect. I got an NOC from you but still in CIBIL the record appears as WRITTEN OFF.

After several repeated requests to your executives, I am unable to get this issue sorted out. Plz note this has affected me a lot as I had been denied Loan and Cards. It is Unethical and objectionable that such a thing I am facing for no Fault of Fine. I request you to issue NOC stating that there are no dues pending in my account and this is not a WRITTEN OFF account but fully paid.

It is too much for me now as it has started affecting my urgent Loan Needs. This is going to be the final letter to them and if there's no response from the bank and i have to register a complaint with RBI in this regard.

Regards

Manuj Kaushesh

I had my credit card stolen in China. I reported it immediately to HBSC. They found that the thieves had tried to charge $2017, then $545, then $257. They canceled the card, then sent a replacement. A few weeks later, there were the charges on my card. I reported it again. They made me answer stupid questions for nearly an hour, and then told me I would have to send in some forms to them. I waited for the forms, and still the charges remained. HBSC sent me a response from the credit card thieves, in the form of bogus transaction receipts with absurdly bad copies of my signature from the back of the card. HBSC SAID THAT THE CHARGES ARE LEGITIMATE! HBSC is nothing but a criminal organization. Of course I canceled my card, and I will never do business with this disgusting criminal organization again.

I was frustrated because no customer care service is responding properly. Moreover they are sending bills for add on cards. I have not taken any add on card and my HSBC credit card was lifetime free for EATON employees. Now I have left EATON and joined other company, Still bill is going to EATON office. This what I didn't appreciated. I have been using Standard charted Credit card for last 3 years I have don't have a single complaint! You can check out if you want I will provide my standard charted credit card number. So many times I have called CC and mailed to info@ hsbc. Nobody responded! My credit card number is [protected] [protected]. Could you please help me?
Best Regards,
Srinivas
[protected] / [protected]