HSBC Holdings
Reviews and Complaints

As an expert in the category of banking, I've delved into the reviews of HSBC Bank USA, NA from various sources. The feedback is quite diverse, showcasing a blend of positive and negative experiences. Customers have highlighted the reliability and good customer service provided by HSBC, making transactions easy and offering a solid online banking experience. On the flip side, some users have expressed concerns about frozen accounts, difficulties with customer support, and issues with fund transfers. It's evident that while some customers have had smooth interactions with HSBC, others have faced challenges that impacted their banking experience. When considering HSBC for your banking needs, it's essential to weigh these varied perspectives to make an informed decision that aligns with your expectations and requirements.

Worst customer service - EVER. Everytime I have to deal with them there is an issue, they do not listen OR just ignore emails. There needs to be some serious customer service training, I have about 14 ignored emails, lots of misadvise, and when the do reply they are just rude.

They ignore emails of screen shots where they have told me one thing, and then seemingly changed their mind, when I ask why I get ignored - they have my money.

I am taking my compliant to the central bank - as you can not treat humans like this, when we are the customer giving the bank custom - it is their job to look after our money, and therefore us as customers

On March 8 2022 I was trying to pay off my mortgage. I called the phone number on my mortgage statement [protected]). The CSR told me I needed to speak to my bank and transferred me to 800.975.4722.

The CSR at that number appeared familiar and knowledgeable with the process and we completed the wire transfer folllowing their instructions over the phone. A few days later I received a postcard in the mail which referenced HSBC and my closed mortgage. It turns out the postcard is an industry scam, but it indicated to me the payment had been applied to my mortgage. However, when I received my mortgage statement at the end of the month, it indicated that no payment had been applied. I called HSBC again, and after several transfers, reached a CSR who sounded very concerned and told me I'd have to resubmit the wire fee, but was unsure of the correct destination. It turned out that the wire had been rejected because the mailing address HSBC provided to me was incorrect. No indication was ever given. I tried multiple times over the next week to determine how to properly send the transfer and finally had to drive (twice) to the nearest branch after my local branch closed. Two window tellers were very helpful, but it still took us over 20 minutes to look up the correct destination and wording for the wire. The information was not available online, but one of the tellers had some details from a similar operation over a year previously.

The difference in the final amount I had to pay and the amount of the initial attempt is $799.36 (below). Because I was never informed that the first transfer was rejected, and even HSBC staff were unable to provide the correct instructions via phone or email, I need to be reimbursed for the difference.

My name is Eufrey Matundan my accounts were closed by HSBC bank on April without informing or getting prior authorization from me. I don’t have any deposits that we’re ever returned or a negative balance in my account. So I don’t know why my accounts were closed and why HSBC bank is still holding on to my funds that is around $798.56 give or take a couple cents. I spoken to HSBC bank and all the associates that I speak to about this don’t know why it was closed. And when I asked for my funds they keep shying me away with that department is closed sir and when I do call and get someone from that department they keep saying to wait… Wait for what I have bills to pay and I already escalated this with them and had them send out to letters of financial hardship to that department and I have yet to get any respond I am now swamped with bills and late payments in witch their not going to help me pay those late payment. Please someone help because this isn’t right it is now the middle of June.

There was a due cheque on me that was returned on 23/3/2021 due to wrong info in the cheque , the cheque was for another bank , i went to the other bank and payed the cheque amount after a representative from hsbc called me and then i was surprised on 29/3/2022 that the cheque was debited from my account and when i called the hotline in egypt they told me will call you back within 4 working days while i insisted that the issue is important but no body cares,, thanks

They changed their website to only accept 'LINKED BANK ACCOUNTS' for payment now but they will not accept the information from either of my banks, meanwhile they are hitting my credit report even though I keep trying to pay them and the only way I can is by calling the phone number on the credit card and spending over 60 minutes to try to make a payment.

They are crooks who offer 'debt relief' then make it near impossible to stay current because the website has issues constantly and then they lock you out from paying online if you are late to force you to call and hold indefinitely hoping you will get impatient and not hang up.

These people are crooks.

They make their living off fees and penalties not standard banking.

Daria Lyubimova
HSBC Bank in Dubai is full of dishonest thieves! I am a long-term client and I am warning anyone to be careful with HSBC Bank in the Middle East! I am having a mortgage with HSBC Dubai already for 14 years. I have been payDaria Lyubimova
HSBC Bank in Dubai is full of dishonest thieves! I am a long-term client and I am warning anyone to be careful with HSBC Bank in the Middle East! I am having a mortgage with HSBC Dubai already for 14 years. I have been paying diligently and on time. Always! This year HSBC Dubai blocked my account! Because they realized that I am living in the US. Without any explanation. This is the account where I had my rent coming in. Again I always paid in time. The outstanding amount is just a minimum amount of about 10% of what was already paid to HSBC. All my efforts to communicate and solve this (via my many phone calls, email) s face silence and ignorance from the staff of HSBC Dubai brunch. They are big liars and dishonest people! To add here I am also an HSBC US account holder for over 4 years, and my account is about to be closed because I am not wealthy enough. So, having 2 separate HSBC accounts in two different countries will not save you from treating you in a mean and disrespectful way!
ing diligently and on time. Always! This year HSBC Dubai blocked my account! Because they realized that I am living in the US. Without any explanation. This is the account where I had my rent coming in. Again I always paid in time. The outstanding amount is just a minimum amount of about 10% of what was already paid to HSBC. All my efforts to communicate and solve this (via my many phone calls, email) s face silence and ignorance from the staff of HSBC Dubai brunch. They are big liars and dishonest people! To add here I am also an HSBC US account holder for over 4 years, and my account is about to be closed because I am not wealthy enough. So, having 2 separate HSBC accounts in two different countries will not save you from treating you in a mean and disrespectful way!

In November 2020, I contacted HSBC.ae for support with my bill. I had financial difficulties and needed help with my current bill. I asked if the fees could cease so I can focus on paying down the balance. I am in the middle of a tenancy court issue, where I am still paying for two apartments and utilities. During this time, I contracted covid and had to stay home from work. I had very little funds. HSBC ignored my concerns and continued charging me fees and confiscating whatever little money I received in my checking account. I could not afford to eat and take a bus. I mentioned the same story over 20 times to different customer representatives; however, I wasn't presented a settlement until June and it was 7, 000aed. There was no way I could afford it. Nothing has been done since, and the balance continues to grow. I was trying my best to take care of my financial responsibilities. I have never been taken advantage of like this ever in my life.

The worst bank in UAE. Never deal with it. I used to have an account there for 15 years. One day when I was on vacation with my family, the bank close my account without any notification. I saw it online only. No one was able to explain me the reason or inform where are my money. Then I had to flight back to Dubai immediately. When I came to the bank they gave me the check in USD, I asked to give it on AED or cash. But bank deny. And now 3 weeks later none of the other banks in UAE accept this check! I am just having so much problem because of this. I lost my money that I was saving for 15 years!

I made a complaint regarding an unauthorized transaction from UberEats days before with so much difficulty as their hotlines are NEVER answered by agents- the call goes through and get disconnected after being put on hold for SO LONG! After finally lodging a complaint an agent reaches out to tell me that the team will investigate and get in touch with the merchant regarding this transaction, however after DAYS without a response when i ask them for an update they tell me that they will need ME to contact the merchant and that they are "unable to consider this transaction as not authorized."
WITHOUT EVEN REACHING OUT TO THE MERCHANT FROM THEIR END. PUTRID SERVICE, I WOULD NEVER RECOMMEND THIS BANK TO ANYONE!

Worst bank ever
OMG, this is UNBELIEVABLE!
The staff soo rude and unfriendly.
The service is sooo poor
It's like you are the one to serve them
People please don't ever think to joint this bank. It was a nightmare for me!
It seems they don't care about the customer.
They blocked my account and after months of communications, emails, phone calls they come with a excuus with no explanation. Ohhh man. This is not acceptable

Hsbc bank charging me 15£ from the last three to four months for no reason could you please solve my problem thanks

I had an offer from a couple in ireland to deposit 8, 400$ into an acct at hsbc us in order to fund an offshore acct to where they were giving me in excess of 1 million dollars but the bank would never let me have all the money at once in a cashiers check unless I flew 600 miles to the nearest branch to obtain the check then after I had spent about 4k which was allowed to me to spend some and still open the offshore acct I received a phone call on june 26, 2020 from a lady who addressed herself as falaq from hsbc fraud division and wanting me to reveal my source of funding which wasn't really any of her business but I explained to her that it was money allocated to me and the purpose of the money that's when she
Started questioning where the money came from forcing me to tell her the details even though I swore my confidence to the couple in ireland who were bequeathing me money she (falaq) was very rude and demanding and asked very personal questions
Informed me that the account was under review and was set for closure after review thus denying me of any bank statements obtaining any of the bank and or transaction history they still refuse to close my acct saying its under review now for almost 55 days are siphoning off my 4000.00 $ that is left with bank fees and who knows what else this bank needs a total butt chewing for the way I have been treated like a common criminal when they are the ones committing crimes by breach of contract and divulging my personal banking acct information to sources outside nor related to hsbc us holdings in any way shape form or fashion plz get this resolved for me I need that 4000.00$o her that it was money allocated to me and the purpose of the money that's when she told me my acct was under review and was set for closure I had and still have no access to bank records or transaction history and the info is unattainable after an acct is closed they have divulged my personal bank details to outside sources that have nothing to do with hsbc bank or any of their partners I need this resolved and I need my money plz help me
0 / min 350ch

Please varify the account above with the account name Steve Mauri Abu. Is this a real account because I have HSBC Visa card for that account. The account had deposit of £550000.00 a winning promotion of Nokia Co UK. Please check if the money still exist because after completing all fees imposed by HSBC bank I was not issued pin number to use the card. The online service director Mr. Brian Robertson and Nokia UK Agent Dr. David Dean I believed collaborated and hijacked the winning funds. Please I need an audit to my Visa card account. Thank you

Section 28, Lot 12, Glover Street NSI Road, West Goroka, Goroka Town

Bad customers services.

Nobody cares about customer satisfaction.

I had an account with many banks in UAE but HCBS was my worst experience I had in my life.

I went direct to HSBC branch yas mall for my personal loan early closure, there I met Mr Rafiq who give me wrong information cost me around 800 and after that, I raised a request to refund money back as it's not my bad, but they reply was shoke as I received a call from another person working in same branch who call me in a bad manner telling me case closed we don't have right to refund your money back, and when I asked him back for further explanation he keep reading that he will close the phone if I keep asking or talking because he is busy with other customers.

this time a raised complain against him but the reply was disappointing that nothing happened and nobody told you anything wrong and case closed.
without even apologize

I faced two unauthorized transactions from my debit card account from HSBC yesterday. One a purchase of AED 472.38 from Etc IVR 101 and within seconds later a purchase of AED 286.40 from Etc IVR 101 ! I was shocked and I contacted my bank and I was asked to submit a dispute form and while on the conversation with a representative from customer care, another transaction of AED 2522.39 was attempted but declined . I have submitted the dispute form and blocked my card . This is very disappointing to see how trustworthy banks like HSBC could have unauthorized transactions processed ! I would like to know when my money would be refunded .

Name : Chin Jet Choon; Credit card no : [protected]

I would like to complain that this is the second time your bank has failed to send me the e-statement for the month of October 2019. As a result, I was charged a penalty for late payment and incurred the finance charge again.

When the case happened the first time in September, I called up to inquire about the finance charge and the penalty charge for the late payment. I was quite happy when your staff agreed to waive the charges for me followed by the assurance to send me the e-statement in future.

If this is going to happen again every month, I would be forced to make extra payment which is absolutely not necessary, to your bank. I am wondering why you can send all the promotion matters to my email but not the e statement.

I am very particular about my account and would not be happy to see those financial and penalty charges appearing in my account. I am considering to terminate my credit card if the situation is not rectified.

Thank you.

I want to express my concern regarding the lack of professionality concerning the opening of a personal bank account (I am a self-employer).
I requested for meeting at HSBC Dubai Mall Branch 2 different time and the second time they asked me for different requirements without justifying their previous versions.
1. The first time they only asked me for the documents of my company, passport, emirates ID, and maintaining 3k dirham on the account. That's it for the first time.
2. The second time I came back with all the documents and they told me I had to open a business account with them as well in order to open a personal account (but I don't need a business account).
Moreover they told me they do not open business accounts in this branch, so I had to go to another branch in another part of Dubai.

I clearly explained since the beginning regarding my self employment status and my business while from HSBC staff I received only partial and incompleted information.

Account Number:- [protected]
My Kard :- [protected]
Refer to above account, HSBC was submit to IRISS under special Attention account.
Eventually Im a good pay master in your bank for all the account I have before where you can check my history in your bank.
Chronology of issue:-
1-Some where Dec 2018 I have request for full settlement for my credit card form the Butterworth branch
2-Butterworth branch have submit my request form to HQ
3-I received the full settlement amount which is not satisfied with the amount given and I just request to continue my monthly pay as normal.
4- Credit Card Department ignore my request and start to pressure me for full settlement amount by calling me and pressuring me. I only request to do full settlement amount but credit card department turn my account under full settlement without my concern.
5-Received letter on 18-1-2019 form hsbc credit card department for "Pengurangan Had Kredit"
6-Received overdue amount letter on 22-1-2019 by suspending my credit card
7-Received outstanding amount letter 22-2-2019 by cancellation of my credit card facility
8-Received letter on 22-3-2019 by referring my account to external collector (Kudrat Partners&Co)
9-Received letter on 1-4-2019 from Kudrat Patners&Co demanding full settlement
My Concern here
1-What stand for request for full settlement amount? I may settle or may not base on the amount provided by credit card department and there is no agreement between your side and me that must settle after request.
2-Why a good pay master in your bank was treat in very unprofessional way and the account was charge to IRISS although this account not fail to pay every month from day one.
3-What criteria credit card department use to charge my account to IRRIS when I never miss to pay every month before request full settlement amount?
3-Why my account was turn to extenal collector when there is no overdue history in my account before I request full settlement amount?
4-What is the offence to request full settlement amount? What act your credit card depart use to charge my account under IRISS since I only request full settlement amount and not promise to settle also.
5. Do your bank have check all my all history of payment for other account before take any action?

I had being using HSBC for 3 years and i am getting very disappointed to HSBC on following issue

1. My Visa signature credit card had been double charge with SST since last year and this issue haven't resolve until now.

2. I had being charged SST on my cancelled card.

3. The issue reported need to take 5 working day to resolve and i wonder why HSBC cannot make decision immediately. This lead to keep on dragging customer for quite some time.

4. Slow pick up on phone call

Please consider this as i would like to cancel my all my account with HSBC and i am tired on keep on waiting on my issue being address. In term benefit and response other bank is much better than HSBC.

Thanks for keeping me busy...

FAO: Jacques Emmanuel Blanchet
Dear Mr/Monsieur JE Blanchet,
Upon my request, I have asked both my old ill-health, with poor medical condition cousins to open an HSBC account in Egypt and they were told that to open an account they will need the equivalent of $2000 US dollars!
Both my cousins are well into their mid-sixties. One had an open heart surgery last year and the other has a severe condition of type B diabetes.
As the Chief Executive of HSBC Bank Egypt, I am sure you are aware that 90 million of the 100 million citizens of Egypt are living below the breadline.
Would you please confirm that this $2000 condition/policy to open an HSBC account in Egypt is a corporate policy that you are aware of? Condon? And is also approved by your leadership team?
It would be great to find out that such policy exist so that I can share with the World that HSBC provides "a regal service to the elite" and if you are a peasant or a riff raff then please go and open an account with Western Union if you wish to transfer money to your less fortunate ill-health relatives!
One of my cousins managed to borrow the sum of $2000 US dollars to open the HSBC account and the other cousin did not have the financial support from his friends and family!

I have set up this account as one of my payee to enable me to transfer the money they require for their medication.

As not every HSBC branch in Egypt has its own identifier, I have transferred a modest amount £50 to test that it will go through and the account is all set up correctly.

When my cousin went to his HSBC branch to withdraw the $2000 US dollars from his account to pay back his friends and family, he was intercepted by the branch manager who said something in the rude tone of, "why are you taking your money out of your account? If you do not like to bank with us then go and find another bank"

Would you please confirm that such highly regarded customer service approach from the HSBC branch manager is also a corporate policy that you approve? And sign off with pride? If not, then please provide the measures and a detailed reassurance that such appalling and disgraceful behaviour will be eradicated from your senior staff members that represents HSBC in Egypt.

I will be writing to the HSBC HQ in London and file a formal complaint against the total humiliation that my cousins have endured to carry out my request.

I await your response with great anticipation.

Yours Sincerely
Shams El Adaliagi
[protected]@hotmail.com