Access Bank
Reviews and Complaints

I have been scammed of N1, 500 by Access Bank. Access Bank charged me N1, 500 for Token Activation since 16 November 2021 and I understand that this should take minutes but as at today 22 November 2021 I have not received the token neither has my supposedly account manager, Chukwuemeka, responded to my email.

I have been deprived of the use of my bank account for over two years by Access Bank and have spent thousands of Naira trying to regain control of my bank account but it seems that Access Bank is determined to prevent me from using my bank account.

A total sum of 49, 457.20 Naira was deducted from my Access Bank account through POS that I know nothing about. The transaction details are as follows:-
Debit
Amt:NGN49, 475.10 Dr
Acc:079******053
Desc:POS/WEB PMT [protected] [protected] 00DE
Time:03/11/2020 @01:32:25
Avail Bal:NGN8, 605.13
Total Bal:NGN8, 605.

Thanks so much.

I have been trying to speak to one of your staff called Enoch in lafia branch over 3 months now to get my account fixed properly for it to enable me to make use of my account properly but he keeps on giving me a different excuses that is not helpful to me does it mean that once one is not around within the country that you access bank don't seems to take their issues serious or what I don't really know what is wrong with your ways of banking in Nigeria but I guess you people are too poor to be called a bank nor bank with . Because of your ways of interacting to your customers outside the country, if you can't give proper attentions to your customers outside Nigeria 🇳🇬 den I see no reason why you should be called a bank.

Good day my name is Emiabata David, with the account number : [protected]. I write to express my dissatisfaction about your mobile app service, did a mobile topup of N1, 000 transfer from my account yesterday (2nd- sept- 2019) and up till this moment the mobile number as not been credited.
The mobile number is this : [protected] (Airtel)
Description : 1556DB1567440197583452073/BILL PAY-MBPP(Airtel)/[protected]

And I want you to know that my account as already being debited.

I can be reached on ([protected]@gmail.com)

My name is Ekejiuba Clara chimechefulem([protected], [protected]), I am a beta friend at the above mentioned address. I got married in November last year 2018 and my husband is based in calabar. I requested for transfer in April 2019 which the branch manager in the person of Illiya-mammam Jennifer Imade did nothing about and on July 19th 2019 I went on leave and came to calabar. While in calabar I called our ASM in person of Edwin Ameh and he asked me to get the contact of the ASM here in calabar which I did. As I 6wa6s doing this I also called my BM instead of her helping me, she put memo on my account saying that I absconded from duty. It's don't know if this is the right channel but I want my complaints to be heard.

My Account name is Obi Victor Onyeka.
Branch is Gumi market Kaduna.
Please I can't remember my account number and I also want to know if it is still functional, because I haven't used it since I traveled abroad. I live in Vietnam now. Please you can reach me with the email address registered with the account ( [protected]@yahoo).
I await your urgent response

Hi my name is Shirley Littler I live in the UK I made a transfer to a Mr Stanley Obinna Okafor in lekki Lagos I've since found out it's a possible scam I've connected the branch and the police they said the account had been frozen I've asked them to return the funds I sent £950 I've been emailing for days I'm in touch with the police but the bank said it's personal and the police will sort it please can you help me I've had very little information what's happening my email is [protected]@hotmail.com can someone get back to me asap contact number +[protected]

Dear sir pls I hve been using access bank in nigeria before I move down to egypt just want to verify if my account is till runing and to knw how much I hve in it. Am also hve a problem to check my bvn number, and here there is no access bank to save. When I was in nigeria I use to receive alert if I received or debt money but ever since am here in cairo hve not send moni but, one day I try to send money to it's one day but I didn't receive alert at all and I still hve d number I use to receive alert here with me pls I don't knw how u can help me to solve dese problem am hve

J made transfer of 4000 at about 9:20pm to this account number [protected], I got a message that the transaction failed on my phone and my money has been deducted, the owner of the above stated account denied seeing an alert. How do I get a revert of my money or better still it should be credited to this account number [protected], I will be gratefulness if this Id attended to promptly. Thanks in anticipation of a swift response.

I made a payment of 5yrs drivers licence on Friday 20/10/2018. they debited me 10450without serving me. First d payment is unsuccessful and they reversed d money immediately after some minutes I had tried again they debited me and d payment is unsuccessful. now is more than 3days they did not reversed my money. Pls I need ur assistance. I need to reverse my 10450pls

IDear sir,

I did a transfer to Diamond Bank the second time and my account was debited as the transaction was not successful.

This is beneficiary's details :
Romota Sanni Omowunmi
Diamond Bank
[protected]
N10, 000

However, this transaction was reversed and I treated Te second time yet I was debited as transaction failed.

Kindly assist with reversal as this transaction is urgent.

Thank you

Account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt

Customers name: Ekunniyi Funke Folashade

Phone number: [protected]

Bank a/c : [protected]

Bank: Access bank

Amount: #400

Payment mode: VTU

Date: 17/4/2018

Time: 12:20 and 12:25

Reference number: [protected] and [protected]

Branch : Tanke Ilorin.

A new scam getting to your skype inbox. It says about business proposal.

The Message seems to be like this:

micheal john:
Dear Friend,
My name is Micheal JOHN, I am the senior auditor of ACCESS BANK (UK) LIMITED, London, United Kingdom. I saw your contact during my private search here on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this business venture.

It is based on this that I am contacting you to stand as the beneficiary to a late client of the bank so that the total sum of £5, 000, 000.00 (Five Million pounds) will be released and paid to you as the beneficiary to the deceased.

At the end of this transaction.. We will share the money like this, 55% for me and 45% for you.
I believe in equality that is why I want us to share the money 55%/45%.

I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your bank accounts as the true beneficiary. If this proposal satisfies you, please get back to me with the following information:

FULL NAMES:...
TELEPHONE:...
MOBILE NUMBERS:...
ADDRESS:...
AGE:...
SCANNED COPY OF PASSPORT
OCCUPATION:...

I anticipate your urgent response to enable us proceed further.

Yours Faithfully,
Micheal John
PLEASE REPLY TO MY PRIVATE EMAIL: ([protected]@gmail.com)

or Like this:

Dear friend,

I am Micheal John, Managing partner with ACCESS BANK LONDON, UNITED KINGDOM. I saw your contact during my private search on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this deal.

It is based on this that I am contacting you to stand as the beneficiary to a late customer from your Country who bears your similar name so that the total sum of £5, 000, 000.00 (Five Million Pounds) will be released and paid to you as the beneficiary to the deceased.

At the end of this transaction you shall have 45% of the total inheritance and I shall take 55%. I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your accounts as the true beneficiary.

If this proposal satisfies you, please get back to me with the following information:

FULL NAMES, TELEPHONE/FAX, MOBILE NUMBERS, ADDRESS, AGE / SEX, PASSPORT and OCCUPATION.

I anticipate your urgent response to enable us proceed further.

Yours Faithfully,
Dr. Micheal John
Email: [protected]@gmail.com

Don't add this and don't reply to this. This people are trying to Play fool and try get your money. Also they will hack your bank account

Good day,

Account Number : [protected]
Account Name : KELBIX CREATIONS

I’m using this medium to inform you that I regretted the merging of ICB with Access Bank.

Unfortunately, I don’t even know my business account manager. After multiple calls and follow-ups via email, live-chat and telephone, I still can’t be able to get in-touch with my account officer. I have got the right to know my account manager and have effective communication process with the manager and especially my branch.

I sent a query to this email with full details below:

From: Adeshina Olaoye [mailto:[protected]@xploworld.co.za]
Sent: 21 August 2013 10:48 AM
To: '[protected]@accessbankplc.com'
Subject: Cheque Card and Fully internet banking access
Importance: High

Could you believe that I’m yet to receive a response to my request till date.

Moreover, some of the consultants via the live support chat are very good... please kindly assign an online monitoring manager that will thorough go through all chat conversation on a daily basis. This will help to put your customer service first even beyond limit.
Thanking you in anticipation for your prompt action towards this customer service level.

Regards.

—
—
Adeshina Olaoye
Cell: +[protected]
Email: [protected]@xploworld.co.za