Access Bank’s earns a 1.3-star rating from 15 reviews, showing that the majority of customers are dissatisfied with banking services.
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Poor Service
I have been scammed of N1, 500 by Access Bank. Access Bank charged me N1, 500 for Token Activation since 16 November 2021 and I understand that this should take minutes but as at today 22 November 2021 I have not received the token neither has my supposedly account manager, Chukwuemeka, responded to my email.
I have been deprived of the use of my bank account for over two years by Access Bank and have spent thousands of Naira trying to regain control of my bank account but it seems that Access Bank is determined to prevent me from using my bank account.
Desired outcome: The provide me the Token which they have charged for and compensate me for the costs I have incurred in trying to gain full access to my account
POS
A total sum of 49, 457.20 Naira was deducted from my Access Bank account through POS that I know nothing about. The transaction details are as follows:-
Debit
Amt:NGN49, 475.10 Dr
Acc:079******053
Desc:POS/WEB PMT [protected] [protected] 00DE
Time:03/11/2020 @01:32:25
Avail Bal:NGN8, 605.13
Total Bal:NGN8, 605.
Thanks so much.
banking service international
I have been trying to speak to one of your staff called Enoch in lafia branch over 3 months now to get my account fixed properly for it to enable me to make use of my account properly but he keeps on giving me a different excuses that is not helpful to me does it mean that once one is not around within the country that you access bank don't seems to take their issues serious or what I don't really know what is wrong with your ways of banking in Nigeria but I guess you people are too poor to be called a bank nor bank with . Because of your ways of interacting to your customers outside the country, if you can't give proper attentions to your customers outside Nigeria 🇳🇬 den I see no reason why you should be called a bank.
Is Access Bank Legit?
Access Bank earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Access Bank. The company provides a physical address, 14 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Accessbankplc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Accessbankplc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Accessbankplc.com you are considering visiting, which is associated with Access Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Access Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Accessbankplc.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Access Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We found that Access Bank website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
- We conducted a search on social media and found several negative reviews related to Access Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
mobile top up from my diamond mobile app not credited
Good day my name is Emiabata David, with the account number : [protected]. I write to express my dissatisfaction about your mobile app service, did a mobile topup of N1, 000 transfer from my account yesterday (2nd- sept- 2019) and up till this moment the mobile number as not been credited.
The mobile number is this : [protected] (Airtel)
Description : 1556DB1567440197583452073/BILL PAY-MBPP(Airtel)/[protected]
And I want you to know that my account as already being debited.
I can be reached on ([protected]@gmail.com)
arbitrary charges on alleged unpaid cheque
At about 12:30pm on Wednesday, 31st July, 2019, one Mr. Chudubem called me and introduced himself as my relationship manager while seeking confirmation of a #2m cheque I ssued to a business partner. After I challenged him of having received a debit alert to same, why seeking late confirmation as we concluded in my affirmation. Amazingly, I received a debit...
Read full review of Access Bankpersonal
My name is Ekejiuba Clara chimechefulem([protected], [protected]), I am a beta friend at the above mentioned address. I got married in November last year 2018 and my husband is based in calabar. I requested for transfer in April 2019 which the branch manager in the person of Illiya-mammam Jennifer Imade did nothing about and on July 19th 2019 I went on leave and came to calabar. While in calabar I called our ASM in person of Edwin Ameh and he asked me to get the contact of the ASM here in calabar which I did. As I 6wa6s doing this I also called my BM instead of her helping me, she put memo on my account saying that I absconded from duty. It's don't know if this is the right channel but I want my complaints to be heard.
I had to leave the job because of her. I would like the bank to monitor her closely because I am not the only one she has rendered jobless and also remove the memo from my account because I never absconded from duty but I was in calabar struggling and ensuring that the transfer or relocation works.
I called her on several occasions and also went to her office pleading with her concerning my transfer but she gave deaf ears to them. She doesn't care about anyone just herself. She is very wicked.
access bank account number
My Account name is Obi Victor Onyeka.
Branch is Gumi market Kaduna.
Please I can't remember my account number and I also want to know if it is still functional, because I haven't used it since I traveled abroad. I live in Vietnam now. Please you can reach me with the email address registered with the account ( [protected]@yahoo).
I await your urgent response
Transfer back to my account
Hi my name is Shirley Littler I live in the UK I made a transfer to a Mr Stanley Obinna Okafor in lekki Lagos I've since found out it's a possible scam I've connected the branch and the police they said the account had been frozen I've asked them to return the funds I sent £950 I've been emailing for days I'm in touch with the police but the bank said it's personal and the police will sort it please can you help me I've had very little information what's happening my email is [protected]@hotmail.com can someone get back to me asap contact number +[protected]
I want to verify on my account; how is to get connected to customers
Dear sir pls I hve been using access bank in nigeria before I move down to egypt just want to verify if my account is till runing and to knw how much I hve in it. Am also hve a problem to check my bvn number, and here there is no access bank to save. When I was in nigeria I use to receive alert if I received or debt money but ever since am here in cairo hve not send moni but, one day I try to send money to it's one day but I didn't receive alert at all and I still hve d number I use to receive alert here with me pls I don't knw how u can help me to solve dese problem am hve
My bank transfer limit is 50000 and some one credit me with 75000 and I can't withdraw please
mobile short code transfer
J made transfer of 4000 at about 9:20pm to this account number [protected], I got a message that the transaction failed on my phone and my money has been deducted, the owner of the above stated account denied seeing an alert. How do I get a revert of my money or better still it should be credited to this account number [protected], I will be gratefulness if this Id attended to promptly. Thanks in anticipation of a swift response.
about my payment
I made a payment of 5yrs drivers licence on Friday 20/10/2018. they debited me 10450without serving me. First d payment is unsuccessful and they reversed d money immediately after some minutes I had tried again they debited me and d payment is unsuccessful. now is more than 3days they did not reversed my money. Pls I need ur assistance. I need to reverse my 10450pls
I was debited without a corresponding credit entry
IDear sir,
I did a transfer to Diamond Bank the second time and my account was debited as the transaction was not successful.
This is beneficiary's details :
Romota Sanni Omowunmi
Diamond Bank
[protected]
N10, 000
However, this transaction was reversed and I treated Te second time yet I was debited as transaction failed.
Kindly assist with reversal as this transaction is urgent.
Thank you
account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt...
Account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt
Customers name: Ekunniyi Funke Folashade
Phone number: [protected]
Bank a/c : [protected]
Bank: Access bank
Amount: #400
Payment mode: VTU
Date: 17/4/2018
Time: 12:20 and 12:25
Reference number: [protected] and [protected]
Branch : Tanke Ilorin.
message on skype
A new scam getting to your skype inbox. It says about business proposal.
The Message seems to be like this:
micheal john:
Dear Friend,
My name is Micheal JOHN, I am the senior auditor of ACCESS BANK (UK) LIMITED, London, United Kingdom. I saw your contact during my private search here on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this business venture.
It is based on this that I am contacting you to stand as the beneficiary to a late client of the bank so that the total sum of £5, 000, 000.00 (Five Million pounds) will be released and paid to you as the beneficiary to the deceased.
At the end of this transaction.. We will share the money like this, 55% for me and 45% for you.
I believe in equality that is why I want us to share the money 55%/45%.
I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your bank accounts as the true beneficiary. If this proposal satisfies you, please get back to me with the following information:
FULL NAMES:...
TELEPHONE:...
MOBILE NUMBERS:...
ADDRESS:...
AGE:...
SCANNED COPY OF PASSPORT
OCCUPATION:...
I anticipate your urgent response to enable us proceed further.
Yours Faithfully,
Micheal John
PLEASE REPLY TO MY PRIVATE EMAIL: ([protected]@gmail.com)
or Like this:
Dear friend,
I am Micheal John, Managing partner with ACCESS BANK LONDON, UNITED KINGDOM. I saw your contact during my private search on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this deal.
It is based on this that I am contacting you to stand as the beneficiary to a late customer from your Country who bears your similar name so that the total sum of £5, 000, 000.00 (Five Million Pounds) will be released and paid to you as the beneficiary to the deceased.
At the end of this transaction you shall have 45% of the total inheritance and I shall take 55%. I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your accounts as the true beneficiary.
If this proposal satisfies you, please get back to me with the following information:
FULL NAMES, TELEPHONE/FAX, MOBILE NUMBERS, ADDRESS, AGE / SEX, PASSPORT and OCCUPATION.
I anticipate your urgent response to enable us proceed further.
Yours Faithfully,
Dr. Micheal John
Email: [protected]@gmail.com
Don't add this and don't reply to this. This people are trying to Play fool and try get your money. Also they will hack your bank account
The complaint has been investigated and resolved to the customer’s satisfaction.
i made the transfer, it wasn't successful but the fund was deducted.
31/08/2017 [protected].
i want a refund or repair. i precisely dont want this kind of incidence to happen again. thank you
If opening balance of -5, 310.76 and break down for my monthly payment on loan was 18, 736.30 and 1, 363.10 which debit is now 25, 410.16 please am not owing any 25, 410.16 as debit.
I used my access bank ATM card to withdraw 20, 000 from First Bank ATM at Kawo Kaduna at about 10:08am on 12/9/18, but my account was debited without dispensing the cash.
Thanks
Pls my name is Johnpaul Igwe from Nigeria but stays in UAE, Dubai. I would like to start getting alart, account details and balance on my email instead as SMS, because the phone number I was using in Nigeria to get all these is no longer within my reach..Thanks
It keeps saying my profile has been locked
Loan
Complaint Rating:
Contact information:
Ladipo Mushin Lagos, Nigeria
If opening balance of -5, 310.76 and break down for my monthly payment on loan was 18, 736.30 and 1, 363.10 which debit is now 25, 410.16 please am not owing any 25, 410.16 as debit.
very poor customer service
Good day,
Account Number : [protected]
Account Name : KELBIX CREATIONS
I’m using this medium to inform you that I regretted the merging of ICB with Access Bank.
Unfortunately, I don’t even know my business account manager. After multiple calls and follow-ups via email, live-chat and telephone, I still can’t be able to get in-touch with my account officer. I have got the right to know my account manager and have effective communication process with the manager and especially my branch.
I sent a query to this email with full details below:
From: Adeshina Olaoye [mailto:[protected]@xploworld.co.za]
Sent: 21 August 2013 10:48 AM
To: '[protected]@accessbankplc.com'
Subject: Cheque Card and Fully internet banking access
Importance: High
Could you believe that I’m yet to receive a response to my request till date.
Moreover, some of the consultants via the live support chat are very good... please kindly assign an online monitoring manager that will thorough go through all chat conversation on a daily basis. This will help to put your customer service first even beyond limit.
Thanking you in anticipation for your prompt action towards this customer service level.
Regards.
—
—
Adeshina Olaoye
Cell: +[protected]
Email: [protected]@xploworld.co.za
I sold Bitcoin for Instantcoins app and they said they make the payment immediately but i didn’t receive any money till now since on Sunday 13/11/2022 time
6:36:13 amount they transfer 13,628
I tried withdrawing through pos on the 5th September but it failed and I was debited.I called to complain and was told I will get the reversal back and till now they have been posting me
I was sent money through PAGA since on Sunday and I have not received any alart SMS here is ACCOUNT information: EDORHE DANIEL NWANGA: [protected]. and I don't know what is happening pls help me out
I was debited, so why hasn't d person gotten the money
This is my account details [protected]
I was debited from a transfer to first bank and the person has not gotten the money
I made withdrawals of 5000 naira yesterday from POS and was debited but wasn'tl paid because the other account wasn't credited..
I was told to wait till today so the money can be reversed and up till this moment.. please help me out..([protected]) that's my account number...
Transaction Details:
Account Name: Ajuro Ginika
Account No: [protected]
Amount: N10, 000
Date of transaction: 22/07/2019
Card Pan: 496009 xxxx 4904
My Phone No: [protected]
Thanks for your anticipated rapid response.
Ajuro Ginika
I can't use my Mastercard in the United States. What is the problem and can it be resolve?
Please I was debited twice on my access bank account..and I only cashed out once..please I want to know if my money will be debited back to me
Access Bank Reviews 0
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Overview of Access Bank complaint handling
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Access Bank Contacts
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Access Bank emailscontactcentre@accessbankplc.com100%Confidence score: 100%Supportwomenbankingteam@accessbankplc.com92%Confidence score: 92%support
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Access Bank address999c, Danmole Street, Off Idejo Street, Off Adeola Odeku Street, Victoria Island, 101241, Nigeria
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Access Bank social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Access Bank contacts
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