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CB Banks Access Bank arbitrary charges on alleged unpaid cheque
Access Bank

Access Bank review: arbitrary charges on alleged unpaid cheque

S
Author of the review
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

At about 12:30pm on Wednesday, 31st July, 2019, one Mr. Chudubem called me and introduced himself as my relationship manager while seeking confirmation of a #2m cheque I ssued to a business partner. After I challenged him of having received a debit alert to same, why seeking late confirmation as we concluded in my affirmation. Amazingly, I received a debit alert of #20, 000 for uncleared cheque and another credit of #20m at about 5:38pm, same day. On the next day, I reported to the nearest Alausa branch and after explaining myself, they absolved the branch from the transaction but on my insistence reported to the acclaimed relationship manager. Mr Chudubem later called me and after making myself clear to him, he pleaded to get back to me. He did called and pleaded the the Cheque bearer should go represent the cheque which I rejected seeking the refund of my debited #20, 000. He however assured that the transaction will go through if only the cheque it represented, alas, after representation, Mr. Chudubem was requesting to credit my account with same #20, 000 as I disagreed on the basis of that wasn't our agreement and another #20, 000 debited including #1, 000 on each of the both transactions.

I, therefore called on the refund of my sum of #42, 000, please.

Keywords:
account agreement cheque credit debit alert refund relationship manager representation transaction uncleared cheque
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  1. Access Bank Contacts

  2. Access Bank phone numbers
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    93%
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    Zambia
    More phone numbers
  3. Access Bank emails
  4. Access Bank address
    999c, Danmole Street, Off Idejo Street, Off Adeola Odeku Street, Victoria Island, 101241, Nigeria
  5. Access Bank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Access Bank Category
Access Bank is ranked 92 among 414 companies in the Banks category
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