United Bank For Africa [UBA]
Reviews and Complaints

I made a withdraw on 03/23/2022 from Polaris bank ATM. I needed100000 and the machine was dispensing 10000 at once. After the 7th withdraw, the 8th withdraw, i was not paid but debited and reason displayed I HAVE EXCEEDED THE LIMIT FOR THE DAY and my daily limit was 150000. I made two more attempts and i was not paid but debited. The same reason (I HAVE EXCEEDED THE LIMIT FOR THE DAY). Total 30000 but only 10000 was refunded instantly. I called UBA hot line and was assured that a refund will be made after 24hours. Since 03/12/22 nothing has been done.

However, the same issue happened again on the 09/04/2023. Access bank ATM. I withdrew 10000 twice and the third withdraw, i was not paid but i was debited and reason displayed I HAVE EXCEEDED THE LIMIT FOR THE DAY. I called UBA hot line and i was assured that a refund will be made after 24hours.But not refunded. Please do the needful and refund the said amount in total 30000 naira.

Firstly, 15000-naira pos transfer on the 15th November, 2022 at 11.07 hour. debited but receiver did not receive the said money till date.

Secondly, 900 naira online transfer on the 16th november, 2022 at 17.19 hour. debited but receiver did not receive the money till date.

Kindly, reverse my monies back.

account number [protected]

Obaseki Vincent

Thank you.

I have been trying to get credit funds from uBa for The past 2 Year.

They keep sending the send form , Link, Ussd code.All which doesn't work for my account.

And everytime I tell them the same thing, and it's been one excuse to another.

My account is 7 years old, income 50000,inflow between 170-250k

The account is also an employee savings account

On the 1st of June this year 2022, i used a palmpay pos to withdraw a sum of 30,000, the money was deducted immediately from my account and did not appear in the pos operator's account which i verified myself. please help me track my money as fast as possible as it is the only money i have.

Thank you.

Pelumi

I am reporting a staff of your organization for repeatedly rejecting my Form A application for the 3rd time( TITILOPE AJAYI), Since the 6th of May 2022. I have attached all valid and authentic documents yet she/he is not satisfied. She is asking for a School fee for Telex that is less than 3month. I paid 50% of my school fee in Jan 2022 and my school, issued an invoice for this payment in Feb 2022, stating the balance payment is due on 1st Sept 2022.

This staff is then asking for another telex that is less than 3month. Would that mean I should pay a school fee that is not due now, so she could process my survival request( maintenance fee- Form A)? Or please kindly help ask him/her where to get a school fee telex of less than 3months from? I have shared all my documents submitted on the portal to your CFC team but no action taken, rather a time-wasting effort for the past weeks.

I am escalating this so you can help investigate this and advise action to be taken on my side, so I could make progress on this transaction, I have shared all document and frustration on all available medium in UBA, all to no avail. Evidences available on request.

Hope to get a timely resolution on my query

Omolara Afolabi

+44 [protected].

On the 25th of November 2019 at about 10:25am hours i credited my I-invest wallet with the sum of fifty thousand naira, only to discover that the transaction was unsuccessful, at about 12:01am hours i had to credit my I-invest wallet again with the sum of fifty thousand which was successful, to my uttermost suprise i was debited for the first transactions i made that was unsuccessful, i had to place a call to your call centre and lay down my compliants, the message i received was that my money is hanging that it will be refunded within 24hours, i had to also send me all to no avail, i have visited three U.B.A Branches in Onitsha Anambra, U.B.A in Omoku Rivers state, U.B.A in Port-Harcourt Rivers State.
Am highly furious, fustrated and disappointed with the way U.B.A is handling this, U.B.A was more better at service delivery than other banks, i do not comprehend what is going on now.
I will be gratefull if this is resolved or i will take a drastic action as i have been fustrated enough.
My account details are Reuben Godwin Chukwuebuka, [protected].
My I-INVEST details are Reuben Godwin, ID is 69404, [protected]@gmail.com

In August, 2016, I received an ATM Visa Card from Mrs.Rebecca Fatima Coroma, Director, UBA Ouagadougou, Burkina Faso.This card related to a compensation amount of 750, 000 US Dollars about which I have been informed by Mr.Owain Ahmed, who at present is Member of the Federal Ministry of Finance and National Planning of Burkina Faso (as he told me) For the transfer of these funds officials of the bank e.g. Mrs. Rebecca Fatima Koroma, Director UBA, Mrs Memuna Usman, Secretary to Director, Foreign Remittance, Mr. Mamadou Camara, Governor BCEAO, Barrister, Ossy Ossai Chuks of Ossai Consolex Chambers Mr.John Kara Zongo of Airmail Delivery Services and Mr. Curtis Brown, Diplomat have received a total amount equivalent to approximately 18000 us dollars through western union from me on one pretext or the other but not the funds have been transferred nor the ATM card has been activated. The card has expired in April, 2018.

A little over two years ago I was notified about an inheritance from Jeh Charles Johnson. No but the course of 2 years send him approximately $20, 000 for all legal documents to be done then he was kicked out and I was contacted by general manager Kennedy Uzoka and CEO Tony Elumelu
[protected]. [protected]
[protected]@gmubagroup.com
[protected]@gmail.com
And have sent them around 5 to $8, 000 in the past 6 months and they're requesting that I pay the attorney another $750 for the final documents or they will report me as a fraud kind of claim money that is not mine.

ATM Payment Centre
United Bank For Africa (UBA)
Lagos, Federal Republic of Nigeria.
Tel: +[protected]
Email: [protected]@live.com
IMMEDIATE ATM CARD PAYMENT NOTIFICATION

Attention; Beneficiary,

This is to bring to your notice that due to the scam practice going around the globe/world today I want you to know that during the last U.N/I.M.F meeting held at London, United Kingdom last January 2010. It was alarmed so much by the world in the meeting on the lose of funds by various individuals/companies to the scam artists operating in syndicates all over the world today which our country Nigeria is among in the act.

In this view we acknowledge the receipt of the payment order from the presidency with the Federal Ministry of Finance, in respect with the provision act of decree 114 of the 1999 constitution; I am directed to inform you that your payment verification and confirmations is correct. Therefore, we are happy to inform you that arrangements have been concluded to effect your payment as soon as possible and in our bid to transparency.

It is my pleasure to inform you that ATM Master Card have been approved in your favour. Your Personal Identification Pin Numbers is 2129, and the ATM Card Value is (US$5, 500, 000.00). You are advised that a maximum withdrawal value of $7, 500.00 USD is permitted on withdrawal per Day and we are doing Inter Switch and you can make withdrawal in any Inter Switch location and ATM Centre of your choice around the globe.

It will interest you to know that the only required payment from you is the delivery charges of $155.00. As soon as the payment is confirmed we shall immediately dispatch your ATM Card Package and email you with the EMS tracking numbers so you can be able to track your package online and know when to be at your home address to receive it. Please be informed that the ATM Master Card and the Pin-Code would be enclosed in the envelope and you can make withdrawals from the moment you receive the package.

I hope you make the payment of $155.00 available to this office using western union money transfer with my secretary's information as stated below:

1. Receiver's Name: ======= Binta Saleh
2. City: ================== Lagos
3. Country: ========== Nigeria

3. Question============= In God ?
4. Answer:============= We Trust .

5. Amount:============= US$155.00

As soon as you make the payment send an email with the Western Union Payment information to me so that we can proceed to dispatching your package without wasting time. Be rest assured that your $155.00 is the only payment you will have to make for the delivery of the ATM Card and nothing more.

Please call me as soon as you receive this email on my direct line +[protected] for more clarifications about your payment.

I promise and assuring you that, now you can go ahead and send the money so that we will register your package once we receive the fee, you should contact us with your mailing address immediately on: [protected]@live.com but make sure that you send the $155 today to avoid any delay in delivering your package.

I wish you good luck.

Yours in service,

Rev. Jeremy Owen Douglas
Director, ATM Payment Department
United Bank For Africa (UBA)
Lagos, Federal Republic of Nigeria.

I'm a Canadian citizen with a Nigerian heritage. I was in Nigeria last month for the first time in 40 years visting family in Yenagoa, Bayelsa State. On Nov. 25 I tried to open a personal savings account at a UBA branch in Yenagoa. I submitted a completed application form including a copy of my Canadian Driver's License, Passport and two passport size photos. I had downloaded the form from the UBA web site and completed it before I left Canada. I handed my application to an officer at the bank named Michael who reviewed and accepted it. I gave him N100, 000 (one hundred thousand Naira)in cash as a deposit to open the account. Michael gave me a receipt but advised me that an account number would not be available until the following Monday, November 29. When I asked why? He said that it was the banks policy. I phoned him at 2 p.m. on Monday, Nov. 29 to ask if my account number was ready. He said no but advised me to call back at 3 p.m. I called back to be told that the bank required a utility bill pyment receipt with a Nigerian address. I asked why they accepted my application without it and why I was not informed. To make a long story short, I went the following day (Tuesday, Nov.30) and demanded my completed application form with all supporting documents and N100, 000 deposit back. They refused and starting playing delaying tactics. I asked to speak with the Branch Operations Manager, Mr. Uwem Nkanga. I screamed and yelled at him before my N100, 000 cash deposit was reluctantly refunded. However, the Manager would not returned my application with my personal confidential information.

Look what scam I've got!

Hello

Thanks for your urgent reply. My name is Muhammed Omar.. Am a worker in UBA africa Bank Burkina Faso. This fund is left aside by our customer who died in a plane clash along with his family and left no body to claim the fund. I am in position to transfer the fund into your foreign account. This transaction is 100% risk Free. I want you to assist me to recieve the fund 12Million Dollars into your foreign account for investment in your country.

I have made every necessary arrangement for the smooth and success of this transaction. All i needed from you is to follow my direction and instruction, your good co-operation, seriousness and frequently access of your mail so that we can pass informations to each other. I am Ready to pass every information which the bank may request from you to claim this fund successfully. I needed the underlisted information so that i can draft a Letter of Claim and send to you. My office id card and photo attached.

1. YOUR FULL NAME
2. YOUR FULL ADDRESS
3. YOUR OCCUPATION
4. YOUR POSITION IN YOUR PLACE OF WORK.
5. YOUR PERSONAL TELEPHONE NUMBERS.
6.. YOUR AGE

With these information i will draft a Letter of Claim and send to you.. Reply me on this my private mail box for easy access and security.And you can call me for more discusion
From
Muhammed omar

Don't you ever trust them, if you get the following email:

THE MANAGER,
UNITED BANK FOR AFRICA
UBA HOUSE 57 MARINA
LAGOS NIGERIA
Tel: +[protected], Fax:[protected]

unitedbankforafricaremittance

Your application have reached the International Remittance Department of the United Bank For Africa, Your Letter is clearly understood and confirmed, On behalf of the management of the Bank, please accept our deepest sympathy on the death of your relative and our highly esteemed customer.May his soul rest in peace.

Upon the presentation of the legal document to the bank, your inheritance fund shall be wired to your bank account via international telegraphic wire transfer(ITT)within 48hours upon verifications

Endeavour to send the required informations/documents as soon as practicable to enable us commence action on the release of the funds to you.

The following are the required informations/documents needed for our perusal and sighting:

1. The Death Certificate

2. Police Report

3. Letter of Administration(Duly signed by a Nigerian Lawyer)

4. Sworn Affidavite Of Oath(Duly Sworn at the Federal High Court of Justice by a certified Legal Practitioner based in Nigeria)
5.Funds Certificate Of Deposit

All the documents listed above are to prove that you are legible and the sole beneficiary to the deposited Fund.

You are required to submit the above documents to UBA PLC before the fund can be processed and transfered in to your nominated bank account your .

We are including a reference code numbe(REF.CODE:UBA/[protected]/PJ/001 ) as a subject to every email reaching you from this office, you are advise to include the reference code as a subject in all your mails to this office for security reasons .

Thank you for your understanding and Co-operation.

We look forward hearing from you.

Your's faithfully,

Mr.Godfrey Osita

(International Remittance Department UBA)