HSBC Holdings
Reviews and Complaints

Simply, my debit card was stolen two months ago. After applying for a new one with service level 7 working days to receive the new card. I received the card from just two days and till now no PIN code. After I reported the issue to their customer care they simply replied "we have to issue a new one and it will take another 15 working days.

I had applied for edc machine from hsbc bank, my application was declined but surprisingly the bank did debited my amount 20, 000/-, since then i have been following up for my payment but even after 3 months I havnt received it. The Manager i am dealing with is from Noida branch .I was told that the cheque of 20000/- was deposited to my account, but till date it was not even credited to my account. Everytime they are coming up with funny excuses.. Beware of this bank

Pradeep Gautam
Priyalartz

Im Yong Boon Wei which currently holding HSBC Credit Card since 2009. As at today i received a letter informing me that my credit limit has been reduce and it is unacceptable for HSBC to simply reduce customer credit limit without informing the reasons. I have been with HSBC for few years and the card payment has been prompt. The thing i fed up the most is the letter issued to me mentioned im a value customer. However my card limit has been reduce as a value customer. Im very not satisfied with the reducing limit without reasons and i will bring this matter to Bank Negara Malaysia.

I asked for some credit limit enhancement and they just rejected it.
To give more background, I am a platinum card holder of HSBC and a customer over 5 years now. Even I never had any overdue / late payment or bad history.
The credit limit increment I asked was a reasonable one since I know some customers has more than that limit even less than my qualifications.
The concern I have is that
Nontransparent HSBC credit evaluation process
Ignorant with customer requests
Not providing enough details for decisions make
No way to direct contact for HSBC authorities for complaints.(there is an online portal, but it always answered by general employees. No way to contact higher management. No details available of them and they don’t have a point person for credit card related complaints.
Not valuing long term customers leading to Customer dissatisfaction with regard to HSBC credit division

Jakarta, 30 Nopember 2012
Ref : 1183/YA-FY/PDT/HSBC/XI/12

Kepada Yth.
Branch Manager HSBC Senayan Branch
The Hongkong and Shanghai Banking Corporation Limited
Sentral Senayan Building 1, G floor
Jl.Asis Afirka No. 8
Jakarta 10270
Indonesia

Dengan hormat,
Perihal : Pengaduan penggunaan Debt Colector oleh Collection center HSBC atas kasus
pembatalan kartu kredit HSBC Premier secara sepihak yang sangat merugikan
kami serta surat anda tgl 22/06/2012

Menindak lanjuti pengaduan kami No. 7002/YA-FY/PDT/HSBC/VII/12 tertanggal 5 Juli 2012, yang belum mendapatkan perhatian dan tanggapan dari Saudara, bersama ini kami DR. Fredrich Yunadi, S.H., LL.M; MBA nasabah HSBC Cabang Senayan A/C [protected] dan memiliki dua kartu kredit HSBC dengan nomer: [protected] limit Rp. 107.800.000, -( yang semulanya limit Rp. 115.000.000, _) dan nomer [protected] dengan limit Rp. 115.000.000, - dan kami menjadi nasabah HSBC terhitung tahun 2004 ketika HSBC Cabang Senayan masih berkantor di Panglima Polim Raya. Aktifitas kami rekening premier di HSBC sejak tahun 2004 sering tidak aktif dan tidak pernah mempengaruhi posisi kedua kartu kredit(silahkan saudara cek mutasi rekening kedua kartu kredit kami), selama ini kami sangat aktif menggunakan kartu kredit HSBC baik Platinum maupun Premier, namun limit kartu kredit kami sudah lebih dari 6 tahun ini tidak pernah dinaikkan batas limitnya, bahkan untuk limit kartu kredit Premier justru diturunkan menjadi Rp. 107.800.000, - meskipun kami berulang kali komplen ke CS HSBC tetap TIDAK DITANGGAPI. oleh karenanya dana kami yang ada di rekening Premier kami tarik pindahkan ke Bank lain. Meskipun demikian penggunaan kedua kartu kredit tetap masih aktif dan setiap bulannya kami membayar full payment(silahkan di cek history pembayaran kartu kredit kami).
Bahwa tiba-2 kami diberitahu oleh petugas HSBC yang namanya kami tidak mencatat bahwa kartu kredit HSBC Premier kami telah dibatalkan sepihak oleh HSBC dan tidak mau menyebutkan alasannya meskipun kami protes bahwa kami rajin membayar full payment dan tidak pernah melakukan pelanggaran dan menyatakan seluruh sisa tagihan dalam kartu kredit kami akan dipindahkan ke kartu kredit Platinum;
Bahwa karena faktanya tagihan kartu kredit Premier tidak pernah dipindahkan ke kartu kredit Platinum, tiba-tiba saudara kini menjawab bahwa kriteria minimum yang ditentukan oleh HSBC belum dipenuhi, maka tagihan di kartu kredit Premier kami pending pembayarannya dikarenakan kami memperoleh penjelasan dari CS HSBC Premier bahwa jikalau dibayarkan ke rekening kartu kredit Premier tersebut, maka tidak bisa lagi kami menarik maupun menggunakan kartu kredit premier tersebut, sebab KARTU KREDIT PREMIER KAMI SUDAH DIBATALKAN SEPIHAK OLEH HSBC;
Bahwa dengan etika baik kami coba membayarkan minimum payment yang tertera dalam tagihan di kartu kredit premier dengan jumlah nominal Rp. 21.100.354, pada tanggal 1 Mei 2012 (Bukti -1) sesuai dengan yang tertera dalam lembaran tagihan HSBC ( Bukti -2);
Bahwa terhitung mulai tanggal 20 Nopember 2012, HP pribadi kami selalu menerima telpon dengan Nomer 021-[protected], kemudian nomer 021-[protected], kemudian [protected], [protected] dan puluhan nomer yang tidak dikenal asal usulnya, kami sempat berapa kali mengangkatnya ternyata yang menelpon MENGAKU SEBAGAI DEBT COLECTOR yang disewa HSBC, menyatakan HSBC menyewa seratus orang debt Colector yang siap bertindak brutal atas perintah HSBC, dikediaman pribadi kami juga menerima terror berturut-turut dari manusia yang mengaku debt collector HSBC dengan nada kasar tanpa basa basi mencaci maki kami antara laian :… kamu punya tunggakan Rp. 93 juta lebih di HSBC, hari ini kami harus melunasi, saya tidak perduli kami pengacara pokoknya hari ini kamu harus melunasi 93 juta, atau saya akan kirimkan petugas lapangan untuk mengobrak abrik rumah kamu, ….dan kata-2 lain yang menunjukkan HSBC menggunakan tenaga murahan yang tidak berpendidikan dan sama sekali tidak berkwalitas sebagai seorang pegawai bank yang menjatuhkan martabat HSBC, dengan berlagak sebagai kepala preman mengancam akan mengirimkan tukang pukul debt kolektor ke rumah pribadi kami, untuk itu langsung kami adukan ke CS HSBC premier
Bahwa kami ingatkan kepada saudara Ivy Widjaja, bahwa HSBC secara sepihak telah membatalkan kartu kredit tanpa suatu alasan yang sah yang dapat dipertanggung jawabkan didepan hukum, HSBC telah meneror pribadi kami dengan menelpon diluar jam kerja dengan kata-2 yang menyinggung dan menghina martabat dan profesi kami selaku Advokat, sehingga sudah cukup unsur bagi kami setiap saat untuk melakukan tindakan hukum dengan membuat Laporan Polisi sebagaimana Pasal 310, 311 jo pasal 335 KUHP baik terhadap oknum2 colection dan seluruh pimpinan HSBC sebagaimana Undang-2 Perseroan Terbatas;
Bahwa sebagaimana kasus debt kolektor CITI Bank yang meledak dan Bank Indonesia telah melarang pihak-2 perbankkan maupun penerbit kartu kredit menggunakan jasa debt kolektor, meskipun adanya pengumuman dari Bank Indonesia akan diperbolehkan menggunakan jasa pihak ketiga namun dengan persyaratan sangat ketat dan tetap merupakan tanggung jawab pihak bank/penerbit kartu kredit dan baru berlaku mulai awal tahun 2013, ternyata HSBC telah menyewa oknum debt kolektor yang melakukan terror terhadap diri kami diluar jam kerja, yang kami minta pihak HSBC segera mengusutnya hingga tuntas guna mencagah langka-2 hukum yang bakal kami tempuh;

Demikian surat pengaduan kami untuk diketahui, atas perhatian dan kerjasama yang baik sebelum dan sesudahnya kami ucapkan banyak terima kasih.

Hormat kami,
YUNADI & ASSOCIATES

DR. Fredrich Yunadi, S.H., LL.M., MBA
Advokat

Tembusan kepada Yth.
1. Direksi Bank HSBC
2. Card center manager HSBC

This is a brief of what I have even going through. I made it simple as possibleas to nothave to write too much. Went to open an account with hsbc after an 1 year of poor services from enbd.
I was introduced to premier account which had two account opening criteria. The 1st was salary eligibility and the second having to have a large deposit. As an expat and as I did to have any other financial obligations are back in my home country I thought I would take up the account based on the salary criteria. My banking norms changed and I was happy making transfer using the global banking facility that comes free with the account. I had minor issues regarding regarding queries and information as the so called dedicated rm was either on leave or doesnt respond to emails. I had several rm changes in the past one and half year alone. End march this year, I received a mailer (not even a personal letter) to say that my a count will be changed for not maintaining the minimum amount or that I will be charged. I immediately responded, having gone through all my previous email communications with the marketing staff who introduced and opened the account for me. It told them opened the account based on salary criteria and did. Not intend to keep large amounts here. I told the, it was they idea that's qualified and no mention of maintenance of account mentioned anywhere. They told me they will investigate, and yes they're still investigating. And in the meantime, they quietly downgraded my account, without informing me even of the outcome of the so called investigation! I am still arguing with the, as I have lost access to the linked accounts due to the downgrade. I'm giving the, another week for a positive response to allow me to keep the account without charge, since it was them who recommended the account to me., after which I will take this matter up with complaints units of the moe, consumer rights as well as gulf news. If you have any other suggestions, please feel free to advise. Thank you.

I really hate to put this complaint up on a 3rd party website. But HSBC is not giving a reply on my complaint for months now and i am forced to do this.
I have a HSBC card. I applied for supplementary card for my sister.
In 2008, she used the card in May.
In 2008, I wanted to use my card in August. Card rejected. Expired. I called card centre, they says they sent new card in Jan. I said i did not receive, ask for new card. They said sorry. New card not activated, thus account cancelled.
?
How is that my Main card is cancelled in Jan, and my sister could still use in May?
Explanation from bank: Main and Supp cards are individual. If want to re-issue my card, needs income doc again
My reason: If not for my main card, supp card wouldnt' be in existance in the first place.
Till now: ... no reply from bank
Can someone tell me what to do?

Reny k philip
No.2, voc street,
Nilamangai nagar,
Adambakkam – chennai – 600 088
[protected]@yahoo.co.in

October 22, 2012

To
The manager,
Credit card grievance redressal cell
Hsbc
#96, dr. radhakrishnan salai
Chennai – 600 004

Dear sir,
I have been issued a credit card bearing no. [protected] in august 2009 as a life time free card.
I have taken a loan against that card in 2010. to my surprise I found in the statement for the month of september 2010 that the bank has debited annual fees of rs.1050/- + st to my account.
When contacted, the customer care executive informed me that I have to close the loan and cancel the card. otherwise they should inform me that the annual fee will be debited if I take loan. if I have enough money then why should I take loan from the bank?
without my consent and not informing me the bank is debiting rs.1050/- + service tax every year in my statement. (rs.750/- for primary card and rs.300/- for add on card) is not fair from the bank’s part.
And in september 2012 also the bank has debited rs.1050/- + service tax to my account. I have received a message from the bank that my renewed card has been sent to my address. but the courier company did not deliver the card to my address so far and I am not in receipt of the card also. more over I am not interested to have the renewed card if it is not for free.
Hence I request you to kindly reverse the charges debited to my account i.e. rs. 3150/- + st (rs.1050/- * 3 yrs) and the interest charges on that amount. and also I request you to kindly cancel the renewed card which I have not received yet, if it is not a free card.
The balance amount I owe the bank is rs.9738/63 as on today which include rs.3150/- + st and interest. I have been paying the dues regularly which you can verify from my account.
Hence I request you to kindly reverse the fees debited to my account and cancel the renewed card and oblige.

The email reads, "your email address has won 750, 000 gbp at the hsjbc bank award this middle of the year lottery promo. for claim return to this office."phone #[protected]. contact payment manager mr. brook. email [protected]@london.com. address is hsbc bank/lottery inc. 119 gloucester place. london, uk ph [protected] and [protected].
Looks like a scam. there are two similar messages on this complaint board. I would love to have those people post on this board if they really won any money. or they were scammed out of their money. please post this because do not want iccocent people getting ripped off.

I got a HSBC American Express credit card and was advised to take out the insurance so that if I get sick they will not bill me or add interest to my account while I was sick. Sounded good so I took it out. I was told It was only $2.00 per month. After using my card to spend 2500.00 in purchases and paying twice the minimum in payments I noticed that my bill was going up not down.

I called their hot line and was told that It was because I had this insurance and that it was costing me 2% of the unpaid balance. I told them to cancel it right now. They said I had to write a letter to cancel it. So for 1 year I sent a letter telling them each quarter to cancel the Insurance. It never happened now my account was up $4600.00 and I didnt know what to do. So I decided to miss a payment and then maybe somebody would tell me how to cancel it.They called 1 week after i was late to scream at me for missing a payment. I told them that I would make the payment as soon as they canceled the insurance. The lady told me that it was a different company and if I wanted the phone number she would give it to me. I said yes please let me get something to write with. She then hung up on me.

A few months later I got a letter for HSBC saying that my credit line had been reduced to what I owed at that time $4750. But on the letter was the telephone for the insurance program.I called it and they answered as HSBC ( I thought it was a different Co.) . After 1 hour of pegging by the man on the other end of the line not to cancel I got angry and told him to cancel It right now and to shut up. He canceled and now after 1 year I have reduced my account to $3980.00. This the worst bank in the country. Oh and by the way Capitol one has now taken over HSBC’s credit cards whats going on, are they all the same company.

I have made a complaint on December 15th, 2011 regarding my credit card dispute. Till late June 2012, i had notification from HSBC saying that the dispute was done by me but no further action and HSBC cant do anything but informed me that i had to check with the merchant directly. HSBC has the power to let a third party to decuct my credit card but they dont allow me to cancel that transaction. this sounds ridiculas! Please help me to rectify and resolve this issue once and for all. Thanks.

My card was stolen at the end of November of last year. I never used it so had no idea it was missing. I just sent payments online. In January I noticed the balance going up. I found many charges at a gas station for almost $900. I immediately called HSBC and they closed the account, sent a new card and credited back the charges. Then 30 days later, they put the charges back on stating that no police report was filed. So I filed the police report and resubmitted the claim. After several emails of what to do next with one of their fraud representtives, he said that he would forward the information to the person handling my case. I thought it was him. Never heard anything for almost 30 days. I called HSBC again and they told me that they had record of the police report and that the charges shoulod have been removed but they "hadn't had a chance", and they would be removed immediately. I checked my account a couple days later and they had actually added all of the charges to my account AGAIN instead of removing them! Now not only are the fraudulent ones there that should have been removed, but they're on the account TWICE! Of course it was after their business hours when I called again. This bank seems completely unorganized and incompetent. As soon as this is resolved, I am closing my account and going elsewhere. I will NEVER use HSBC again! What a complete bunch of idiots!

Girl claimed to be buying tickets for the stone roses concert. I gave her £120 for the tickets. The tickets arrived and i received a message saying she had got the tickets. when i asked to pick them up she claimed they were fake and had sent them back.
I know this was a lie as on the day they came out they were only available from the main providers. also she had messaged saying she had received and when asked for proof she would not provide any.
She then blocked communications and wont refund the money.
She works in HSBC bank in Burnley and has been doing this to other people.

I applied for a loan a mod in Jan 2012 and ways accepted for a loan mod for six months
I have been paying on time and have never been late on a payment for nine year or as long as I owned my house. I got a notice that there ways a change in my Credit profile, when I pulled put my profile my credit score had dropped 100 point and there ways a remark on my credit report from hsbc stating that my payment ways 30 days late.
That ways not the case and I ways furious at what I saw so I called hsbc and asked why did they report my payment being late in Feb. They stated that it ways not late but my loan mod had taken affect in Feb and that make a negative impact to my credit score.
Why in the world would hsbc report the payment being late if it ways not? They were rude and in ways not help to me at all. I had them send me a copy of my loan mod paper work so, I could mail each credit bureau a copy of my loans mod acceptance letter and also let them know that my Feb payment ways never late. I hope this will help get my credit score back were it way in the high 700's were it was before the loan mod. Right now am in need a New car and I can not.
Go to the dealership with a 600 credit rating. the finance
rate will eat me alive.
If anyone out there has experienced the same thing with hsbc please feel free to leave me a response. Also, if you had any luck with getting this same credit score sabotage and got it taken care of please please please let me know what you did to get it resolved.

one of the HSBC agent who based in QB mall branch, Penang ask me to support him by applying a HSBC Amanah credit card while i accompany my friend to do his payment in the branch. Although the HSBC Amanah credit card cash back offer is not as attactive as the one given by Standard Charted, i still support him due to his overwhelming attitude. before i left the office, i confirmed with him will the cash back RM150 be credited into the credit card once i start using? he said yes! then i double confirmed with him like first month if i spend rm150 before the cut off period, how much shall i pay when the first bill come? he answer me rm50 as the rm150 cash back will be credited into my credit card account and rm50 will be used to pay government tax, and rm100 to pay my spend bill, so remaining rm50 i need to pay myself. sound cool right?
after a month, first bill came, i spend rm206.75, no cash back in my credit card account, what went wrong?
i called to the near QB mall branch, waited for so long, connect me to the credit card department, then the staff/admin stop me and said they are in meeting, no one free to answer my call, so i ask them to call me back! after 3hours, one of the HSBC home loan staff called, she try to sell me with housing loan package, she is rude to me when i do not interest in her housing loan but want her to help connect to credit card department and solve my cash back problem.
until today, the HSBC agent still havent call me back to solve this matter...i dont have faith in HSBC anymore!

I was issued an HSBC credit card in 2008 with the commitment that it was a lifetime free card and I would be required to pay any annual fees for it ever. However after 4 years of no fees being charged, HSBC suddenly charged me Rs. 2247.20 in my May '12 bill due in June '12. I complained but there blatant response was that they revise their policies periodically and now would charge me annual fee. As no information about their change of policy was conveyed to me I disagreed to pay the disputed amount and paid only the billed amount minus the annual fee. And I clearly instructed them to cancel the card as I don't want a card account for which I need to pay annual fee. But inspite of that they bill me again in June'12 and ridiculously levy interest of Rs. 345.59 on the unpaid disputed charge! This cheat and liar of a bank needs to be banned in India as they are interested only to loot gullible customers who do not notice theit cheating ways.

Have approached by mr pure lai while shopping at tropicana city mall and he offers hsbc credit card. Stating that there is rm150 cashback. Also, rebates when spending with the card at many supermarkets and petrol stations. He fails to highlight to me clearly that what I am applying is hsbc amanah islamic card which will not allow me to use this card to purchase liqueur/liquor and non-halal eatery.
I am a chinese purely non-muslim and I wonder what will happen if I failed to pay for my liquor purchase or meals at non-halal eatery and not knowing the reason.
I was being informed by the tele-banking customer service after I called to query about the statement being mailed to my office address instead of house address. I never requested it to be sent to my office address anyway.
I belief this is mr pure lai's mistake too.
I am seriously very unhappy with certain dishonest staff who would do anything to get their commission, even in this such dishonest way. Sickening.

In early 2012 we applied for a modification for our home, we were approved and had to make 2 payments when we went to make the final payment we were told that they could not accept our payment due to a lawyer who had no autherizaton filed bankrupsy on behalf on my husband and I. We hired an attorney to go after this lawyer this was in March, It is now June and HSBC has refused any payment from us and the bankrupsy flag was lifted in may, we reapplied for modification in May and they say that is under review so we are currently 6 months behind in our mortgage and they refuse payment, they also told our lawyer they would not accept payment. I call today they won't talk to me only one person is handling our loan and I have left 4 messages with no return call. At this point I have complained with the Attorney General and getting the lawyer more involved to save my home. I have to say I am shocked they can just stop accepting payments get in financial mess and not return a phone call. I have 2 small disabled children at home, my husband and I are beyond in disbelief. If you don't have to use them DON'T they do whatever they want and are very SLOW to help.

There can't be a more pathethic credit card service than HSBC in India...they put false charges called service charges and other misc charges on your card, after you have de-activated it and keep charging interest on the false charges month after month. What a pathethic credit card orgn...be ashamed of yourself hsbc and your lousy systems that cant track your own customers! Horrible termination service...!

I am truly disgusted by the service I received from HSBC Finance based in Montreal QC, when I wanted to pay off and close our Home Equity line of credit with extremely high interest. I had been a good customer, with payments being always made on time. My lawyer sent 6 requests for a payout information, with 1st request sent 8days before closing on my new mortgage. Since the lawyer never received anything and the closing was quickly approaching, I started calling, spent hours on the phone, being transferred, disconnected, hung up on. They confirmed my phone number in case we get disconnected, but when we did get disconnected, nobody called back despite knowing this was a very urgent matter! I will never do business with HSBC banks...ever!