HSBC Holdings
Reviews and Complaints

This company is filled with scam artists. the customer service reps are liars and harassing. my husband purchased a bike with a local motorcycle dealer in versailles ohio. his original interest rate was 4.9% after being late two days they jumped his interest rate up to 24% when he called to find out why they said it was in the contract agreement that they could change the rate at any time for any reason. so the original loan amount for the bike was a little over 7, 000 we have been paying on it for three years and the payments jump from 170 to 400 every other bill. how can anyone budget on that? how can a company get away with that? we have tried to contact them about the issues with this account and we always get attitude and no help. I have done the math several times and in the two years we have been married we have paid over twelve thousand for a seven thousand dollar loan how do we get five thousand in interest and they say we still ove nine thousand. this summer my husband lost his job and we immediately called all of our creditors and harley davidson was willing to work with us and defer a few payments until we got jobs. but not hsbc they couldn't even drop our interest rate down. he asked if they would settle for what the bike is actually worth which at this point is only 3000. they said they dont settle unless you are 90 days late. well with being unemployed we were soon 90 days late. no call for settlement just 10 calls a day to both our phones demanding payment. each time we told them we were unemployed and had a newborn to feed and they basically said too bad we'll take this to court and garnish your wages. what wages? what little money we borrow or work cash jobs for goes to the baby not these #s. I want to meet some of these people some day and ask them how they can sleep at night. it's very unsettling.

though all of my payments to credit cards post the same day, hsbc hold it if one is close to their due date, I have proof. Sometimes three or four days. My date submitted varied from what hsbc put on the payment screen as the date submitted. This is very deceitful to keep making "late payment income". T

I am bank member sine 1996 and originally opened an account at the Thrid Avenue Branch in NYC, NY. At the time I set up a checking and savings account with the monthly automatic transfer of $50 from checking into savings.

In 2000 I moved from NYC to LA and kept the account with just enough money to maintain it. A year later I started getting hit with the overdraft fees. After checking in with the bank, I realized that the problem was the automatic transfer. I called my branch and asked to cancell the automatic transfer and they told me that I had to come into the branch and cancell it in person.

Nine years later I am still trying to cancell the automatic transfer, get overdraft fees refunded, and close the account. The bank just would not let me do that.

The Customer Service people work from the script and located in India, Estern Europe, Malasia, anywher but the U.S. Any kind of follow up on the requests is impossible becasue they keep no traceable records of conversations.

I made my September 2009 payment on the 4th of September but silly me! That was apparently 1 day too early (billing cycle ends on the 4th) so it gets credited to my August payment therefor making it appear as if I never made my September payment so I get hit with a $39 late fee. So, although i am pissed I make a Double payment to cover September and October. Then I call customer service, explain what happened and ask that the late fee be removed. These ###s had the nerve to offer me a 30% reduction in my $39 fee! So I got more than a little pissed and it increased to a 50% reduction in the fee! Are you kidding me! These ###s use our money to get bailed out and they are gonna ding me with ### fees for paying early! HSBC is the lowest of the low! I don't know how but I hope and pray that those in control of this suffer in some way so unimaginably horrific that they are never able to enjoy any of their pilfered millions ever again!

I recently applied for a car loan from State bank and the bank has rejected my application.
After repeated request the reason given to me was that the CIBIL report indicated that there was an outstanding amount of Rs.16, 332 approx on HSBC credit card vide no [protected] (Oct 2004 - Oct 2006) which was written off in July 2009.
Let me clarify that HSBC was not sending any statement (hard copy or e-statement) inspite of my several request and then i requested bank through their phone banking to cancelled my card after my full outstanding payment but HSBC had levied late payment charges + Financial charges for all my next statements.
Trust me I am going through a mental trauma as I have landed up in position where I have no clue about me being a defaulter in any of the banks.
I seek justice to get my name removed from the defaulter list with an immediate effect.
If HSBC is not willing to give me further clarifications on this outstanding amount, I am ready to drag them to court.

with regards
himanshu gangarde

My compolaint to HSBC as follows...

—

I wish to register a complaint.

On 05 Oct I used 'Pay Bills' facility online to make a Dh.3000 payment on my mobile. The money, as evidenced by an sms alert, was debited immediately.

Now, 3 days later, my mobile has been cut off because HSBC has not yet transferred the money (yes, my money) to Etisalat to pay the bill. Etisalat inform me not to worry, "We always get these complaints from HSBC customers". Your enquiry staff 'helpfully' inform me that payment can often be delayed 4 days.

Every other bank I deal with pays bills (at the latest) within 24 hours of debiting funds. Most take minutes.

Why do you take my money and then hold it for four days refusing to pay my bill?

If this were a person rather than a corporation you would be incarcerated, and rightly so. It is theft, pure and simple.

If you would like to make amends, add interest to the amount you eventually deign to pay to Etisalat. Add a substantial sum for the time I have wasted these past couple of days attempting to find out why my mobile has been disconnected.

If you are courageous enough to defend your position, you have my email.

I very much doubt I will be hearing from you.

Unsatisfied customer

I checked my account online and noticed that my payment due was 0.00 for this month because of a skip payment option ( that I didn't apply for or agree to). I had never seen that before and when I logged in on my due date I was told that my payment was due and I needed to make a rush payment (10.00 fee) to avoid a 29.00 fee for being late. I made the payment and agreed to the fee.

I called the next day to get some answers and was told that I should have ignored the warning about the late payment fee and that I could not get my 10.00 fee back for a payment that I didn't need to make in the first place. I was also told this after an e-mail to the company.

Please be aware of this trap

I had the misfortune to open an account with HSBC, where I had to open a salary transfer account with them.. it was and still a never ending nightmare! nothing was ever done without a fight or having to escalate it to bank excs.
the final straw was this month.. due to current mix-ups I missed a payment for HSBC credit card. where I am getting constant annoying calls at 8 am weekdays and even on weekends! and the worst part is that when you do answer! no one is on the other end?! it just hangs up! I called my financial advisor.. visited the bank.. talked to managers.. even filed a complaint.. it never stopped! today was the worst ever..its a weekend and I forgot my mobile at home yesterday and I got 24 calls ranging from 8 am in the morning on a Friday to 8 PM!

I am really fed up of this bank! you have to run after them to get served and all of a sudden shower you with annoying phone calls when you forget!

I am closing my account with them and making sure that everyone I know never open an account in that place..
simply the worst! stay as far away as possible from them..

When I called Credit Keeper to cancel my agreement, I was told to go to their website and get my free credit report before cancelling. I chose to follow the suggestion. Another monthly charge later, I still have not found how to obtain this report on their website, only information about their service.

This company collects for HSBC they sued me for 601.00 got a judgment and put a lien on my home. Now, 3 yrs later out of nowhere they start garnishing my wages 25%, no correspondance was not given an option to make payment arrangements. And, I lost my home in forclosure in april of 07 to AIG. I called this company to speak with them about the garnishment and try to work something else out they were very rude and unwilling to do anything but take as much of my money as they can.

Our son has had a credit card with HSBC for 3 years. He graduated from college this May. He has used this card responsibly, mostly to book airline flights, and has never been late with a payment and has always paid off the balance in full. In April, he received a notice lowering the $500 limit to $300. Why? Because he was graduating the next month into the worst economy since the Depression? Because the banks had made bad decisions and were trying to pass along their own bad bottom line? Now, it is October and a letter has just arrived changing his APR from 14.9% to 19.99%, again, why? He has still paid it off in full each month and never been late.

I have had credit cards all my adult life and have never had the limit lowered or APR raised because I have paid on time and never gone over a limit or asked for a raise of credit. I have taught my son good credit values and he has followed them to establish a good credit history. I would like HSBC card services to explain their actions.

My checking account with HSBC became overdrawn due to an unexpected check that was posted to the account. I was then charged a $35. overdraft fee which I expected and paid. The problem lies in the next $140 overdraft charges to my account. I called the bank and it was explained to me that since four other charges were posted on my account (from using my debit card) that I was to be charged $35 for each charge since my account was overdrawn.

Even though these charges were approved (at the time, the funds were in my account) and the funds were deducted from my available balance, the charges were considered 'pending' and not yet posted to my account, hence the overdraft fees.

I simply can not understand why I should be charged overdraft fees for charges that were approved on my debit card. Any help would be appreciated.

I have settled this M/C from HSBC under Direct Merchants Bank in April, 2005 when this account was w/West Asset Management & I used a settlement agency. After then, this account went to four or more different collection agencies or collection attorneys. Nelson & Kennard deliberately dropped a court summons w/my ex-landlord from a house where I have not lived in four years. The attorney that I hired had this court case dismissed w/prejudice at the plaintiff attorney's request on March 2009. After this, this account showed up again at Mitchell N Hick's law office in May 2009. I took a look at my credit report in August and I found out that HSBC had sold my account since the settlement

I am currently having a problem with Boyles Distinctive Furniture (of Hickory, NC) and their credit card company HSBC Retail Services (HSBC Bank Nevada, N. A of Los Vegas).

Back in Jan-2007, I place a large furniture order with Boyles. I signed up for their 6 month, 0% plan with the lump-sum due on 16-Jul-2007.

Most of the items were delivered to me with no problems. However, when they delivered my new dining room table it was severely damaged and they took it back with them. Two months went by, they claimed they were trying to fix the table; finally they delivered a new table on 16-Jun-2007 (over 5 months after I had placed my order). I let this delay slide as I was very happy with all the furniture and the price I paid.

I mailed my payment for the lump-sum several days prior to the 16-Jul due date (the remittance address is a P.O. box in California so it would have taken one to two days for my payment to have been received).

On 7-Aug-2007, I received a bill in the mail for $1, 729.50 of "Billed Deferred Finance Charges." I called the credit card company and they said that they did not receive my payment until 20-Jul-2007 and therefore the charges were valid. They also said that "as a courtesy" they would waive 75% of these charges if I paid the balance of $432.38 within 10 days. I told them that my payment was mailed prior to the due date and that it's not fair to charge me any finance charges. I also brought up the problem I had with the dining room table. They said they "are just the credit card company" and that I should call the retailer (by the way, my credit card shows only the retailer's name on it). The date stamped on the back of my canceled check is 20-Jul-2007. I have reviewed my cardholder agreement and there is no mention of having to send payment in earlier than the due date.

So then I called Boyles and spoke to their customer service and accounting departments. They said that the finance charges were not their responsibility and that I had to work that out with their credit card company. When I brought up the problems with the dining room table (for which I had received no consideration) they said "that issue was rectified when you accepted delivery of the dining room table on 16-Jun-2007." The Boyles customer service representative was extremely rude; during most of the telephone conversation she was yelling...I told her: "Do not yell at me, lady" -- her reply was "I'm not hollerin' at ya."

I think it is only fair for the $1, 729.50 of erroneous finance charges to be reversed. Boyle should also give me some consideration for the long delay in delivering the dining room table; 50% of purchase price would be fair.

Please boycott all cardit cards from HSBC India. They are the most unprofessional lot when it comes to customer privacy I reveoved unnecessary marleting calls from them even after registering for" do not call" as well as getting assurance from their call centre twice that there won't be any further calls from the bank.

Another issue is the lack of ethics and trust they show in their customers, They always promise call backs from seniors but they never call.

See my complaint below. Any emails to their head- Rajneesh Bahl have heeded no responses. I guess they are just sitting on customer issues all the time.

As per Clause "Protection of consumer right" clause of credit card operations:

"The bank / NBFC shall be liable to compensate the complainant for the loss of his time, expenses, financial loss as well as for the harassment and mental anguish suffered by him for the fault of the bank and where the grievance has not been redressed in time."

I hereby seek compensation from HSBC for the loss of my time, telephone expenses, financial loss as well as for the harassment and mental anguish suffered for the fault of the bank and where the grievance has not been redressed in time.

I hereby also seek compenation for the breakage of trust by the bank since many committments were not kept to call me back for resolving my complaint.

Finally, I need a personal verbal and written apology from "HSBC Head of India".

Although all payments for 3 1/2 years were on time or early with most of the payments above the minimum, one month my payment was received 1 day late. They bumped my Finance Charges to 19.99% and charged a late fee too.

I've tried to explain this was a one time error and less than 24 hrs late, but they would not reduce the finance charges down from the 19.99% despite my excellent payment record.

These crooks got me once but they won't get me again. I'm paying off the card and shredding it. I'm also sharing with every family member, coworker and friend how HSBC treats customers, especially during these economic challenged times.

HSBC - You are liars, thieves and ruthless ###.

Dear Sir,

I have below complaint with HSBC bank, G.K. I Branch New Delhi.
1. I maintain a salary account with Zero balance facility with above bank branch from November 2008. The account was open by them by reference from my employer ATICO OVERSEAS LTD.
2. Till 7th September 2009 they treated above account as salary account with Zero balance facility but on 8th September they debited my account for INR 1103/- as a levy for non-maintained of Average quarterly balance of INR 100000/- per quarter.
3. Due to above effect since balance in my account went below the amount for which one of my cheque was issued- it bounced & they further debited & charged me INR 303.30
4. When I contacted their call centre & Nodal office in Chennai – first they asked to liaise with my HR dept. –which I did but according to him –till date he has not received any communication from HSBC about the removal of our company from the waiver list.
5. I presume that it is duty of HSBC bank to inform us about if there is any change in status of the account. Since November 2008 till August 2009 - every month my account has been credited with salary. So, it was treated as Salary account by HSBC as they did not levy any charges for non-maintained of Average quarterly balance of INR 100000/- per quarter.
6. A letter was sent by HSBC to me on 2nd of September about the charge without mention of change of status of account, however they have charged me for quarter – April- May –June 2009—it is total breach of contract as a customer. I should have been informed on onset of the quarter from which above change was done and not at the end of it as it .

This is arbitral and total mistake of HSBC part & hence, request you to take this issue with HSBC bank and credit INR 1103/-(for charges of non-maintenance of quarterly balance) + INR 303.30 (Cheque returned due to charged above & balance gone below the cheque amount)= Total INR 1406.30

Also, penalty of INR 5000/- must be imposed as non-adherence to banking norms so that it can be a lesson for them in future.

Thanking you
Janak Prasad

Back in July extended by cell Phone through Tracfone for a month through lifeline value plan, come August the charge to my card shows up by which of course I never made any charges to Airtel. Airtelcallhome not Tracfone, Immediately dispute the charge as I had already cancelled it but I had two charges on the bill 1 for $5.30 another $212.00 comes Sept bank and GM credit card Co. reversed the charges. think that was the end of it, no way comes Nov. to my surprise whats on my credit card the charge of $212.00 which they now say I made so I disputed that charge again since then and fighting with them over it and going to consumer protection they called me 12/27 and said that the charge sticks so I'm going to keep up writing reports till something gives. do not get a GM flex card...

How much time HSBC take to recover the money of properties when people left to pay their mortgages? More than two years to sell a property of $37, 000.00, is too much time. The HSCB (Panamá) has a property that acquired through seized it to the owner. I knew about this property (#62199) from a friend that lives in the building, so I call the bank to know what to do to acquire it. When I asked for it they told me that it is not on the list of properties, finally they said that it was sold. If the property was seized in march 6, 2007 and legally acquired by the bank in August 2007. After more than two years, ¿Why the bank still pay the quote of maintenance of the building? If the bank sold it, ¿Why still appears HSBC as the owner? I checked it in www.registro-publico.gob.pa If someone bought the apartment, ¿Why didn’t pay it yet? This let me think that someone inside the bank has personal interest on it, but when is going to pay it? It’s suppose the bank must be optimizing the returns on financial assets through prudent practices. As client of the Bank I hope you check the way these operations are doing.
[protected]@yahoo.es

I received my statement from the Brick indicating that I had over paid by $50.00. On the statement it indicates: "Your account has a credit balance of $50. Refunds may be requested in writing to HSBC Retail". So I sent an e-mail to [protected]@thebrick.com. The rep there explained that I must provide proof of this payment. Even though it was there on the statement; now watch out here comes the official answer: "Unfortunately the Brick Card statement is not considered a valid proof of payment".
So, when you receive the statement from the Brick, there could be instances where your credits may not be VALID. Here is the reps suggestion: I am to get informatioon from my bank, then cover or forge this document as my proof of payment. They will accept this type of information.

Funny how this company is willing to accept "FORGED" documents. They will not investigate through their own credit department because probably this is too much to ask for by their customer.

I have sent a complaint to BBB in Alberta via on-line. What a shame that I have to go through this to get my money back and that $50.

So watch out, the BRICK will do anything to keep your money tied up!

Hanif Ladha