Azimo
Reviews and Complaints

I processed a transfer through Azimo last 25th of August and the recepient is my mom. I proceed to send the money from my Revolut account to the Azimo account number: ‪[protected]‬ and sort code ‪04-00-72‬. It was 620 pounds under my name: Tricia Marie Abanto Teleron from Revolut. It was deducted immediately in my Revolut account. Iy got so delayed and so I canceled it. It was officially canceled by them last 30th of August. I emailed them multiple times to process my refund. Apparently, they said I sent the money in their instant payment bank account and eas not processed so they will refund it to me. But they are either unresponsive or vague about it. No one to directly contact to because they have no live chat or number to call. Please se attached files for reference and evidence.

I have sent money to my friend's bank account in Turkey on 4th of June. I received the message that transfer was completed. The next evening I received an email from Azimo to provide more details what the money is for and also an ID copy of the recipient, which I did right away.

How can I get a message the transfer is completed but the next day they ask more question to verify?

I contacted Azimo customer care, asking why the money had not reached the recipient, despite their notification. Azimo just responded that they are checking with their partner in Turkey about the delay. This is now happening for the past 7 days every day and I am still not having the answer, still no feedback from their partner and the money is neither in the recipients account, nor back im my account

Azimo is ridiculous, I highly recommend you send money with any alternative available even though the rate could be worst. What Azimo will do is, be good at your 2 first sent, and Devil from that on, every month they will receive your money very easily, and after taking it out of your account, they will hold that for a while. Even though you already sent them your source of funds, they will ask you again, and again, and the same proof of funds sent last month (Payslip) with the income of 3500 and e Azimo outcome of 1800, they will come up after few days saying prood rejected, insufficient funds. For me never again, this is a Big Mafia, last month was a nightmare, after solving it, I asked if they will ask again this "source of funds" they return an email saying "No, you provided it, so that's enough for us" nevertheless this month another nightmare, even worst now, my payslip with the income of the numbers above, is not suffucient, they will hold that for a while, work with my money, and while they are playing around, the money I sent to support my sister with my mother in bed will not arrive.

I am writing to complain about my experience with the transfer UPPQSQ.

1. I made the transfer on Saturday 24th April and the website showed clearly that it is instant for cash pick-up. The recipient went on Tuesday 27th to pick up the money and he was told by the bank that it is not appearing on their system yet

2. I checked on the same day (27th April) with Azimo's customer service via web-chat, and I was advised that there is a delay from the local partner. When I made the transfer it was not clear that there is a local partner or that it won't be instant as promised. Due to this, I requested to cancel the transfer

3. I was informed by Azimo's agent that the transfer status should be changed to "canceled" within 24 hrs and the refund will be processed then. I checked on Thursday and it was still "in progress". I contacted Azimo again via web-chat and I was told that they are still checking with the local partner!. I was promised that I will hear back from them within the day (see screenshot below).

4. Now it is Tuesday 4th of May and the status is still "in progress".

This is the information use for opening the Azimo account
[protected]@gmail.com
+[protected]

I needed my account to be open so the receiver can get the money

I add the payment receipts incase

My name is Diana. Azimo has details of my bank account and which bank it is. Mu documents were rejected and still is. That means I can't pay anyone money. But they still transferd money but from a different bank. I never had and never will have a bank account of rabo bank. My bank is ing and it stays like that. They transferd money from rabo bank 2200 euro. I never confirmed payment of my bank because I couldn't because documents are rejected and still is rejected. From ideal they payed a man from rabo bank. I contacted rabo Bank and they say it's the fault of ideal and there are no consequences for me. In my eyes because they transferd money without permission from rabo bank they made a mistake. And ideal made a mistake. You will never have 2200 euro. It's not my mistake.

Dear sir,
My name is ken mugabei residential in Dublin Ireland .
It happened that on the 24th December my mother was admitted into hospital for an operation of cancer and I was to pay the some of 300000 Maria which a friend told me to sent through Azimo and I was so delighted. So on the 26th of December I sent the some of 700euro which amounts to 277100 naria but to my surprise up till date my family never get the money and my mother is lying helpless waiting for the money so that they can commence the operation . Have been calling to your company were about the money all they are telling me is the money is stock in their machines . Sir please kindly help me out to enable me save my mother life please am so forstrating . Is my first time using your services and I experienced this . Please if the money can't be transfer they can re-found me back the money so I can sent it through other means please am beginning . The transaction number is H3YBDJ
Thanks

Hi
My name is Phillip Gaspar I have been scammed of £450 and on my bank statement it has been taken out through yourselves. This happened Saturday evening
Please contact me by email [protected]@outlook.com or [protected]
As this is a scam I have forwarded to the police and all details have been given
Police fraud squad are on the case so I hope to be contacted with detail

Regards

Phil

Dear Sir/Madam
I am regretting to complain that the money I sent to my family member has has not got to him since yesterday.
The name of the sender is SAMSON FEMI and the receive is [censored] OGBONNA.
The transferring reference number is HTN297.
Please I will want resolve to the problem.
Is Azimo relenting on principle and obligations of sending money.
I am saddened at this moment of need.

My transfer was cancelled twice and account closed.i provided the information they requested and they are stating they cannot verify the information. The advisor refused to accept the information
Azimo has not provided a sufficient reason as to why this has been done. I have not received my money as of yet and I'm very angry as I have been using them for over a year.

My names are Harold Dafinone Maduku. My address is Flat 33 Forster House Whitefoot Lane Bromley Knet BR1 5SD.

On the 13 March 2019, I transfer of a total sum of three hundred pounds from my Nationwide Account Number [protected] into Azimo Ltd Account. As it were the transaction was not completed and as consequences the Naira equivalent was never paid into my UBA Account in Nigeria.

This has cursed me to suffer financial stress in Nigeria as I was unable to make use of the money in Nigeria.

I would be very grateful, if the full amount is refund back into my Account immediately.

Please find it convenient to contact me on my Mobile: [protected] or email: [protected]@gmail.com

Thank you for your quick response.

Your Faithfully

Harold Dafinone Maduku

I have send money to India And Sri Lanka 18th of Jan 2019 they took 10days to send the money to India my mom still haven't received money to Sri Lanka..from this morning there not replying for my messages...strange company please do not use this app and don't recommend any one..it's been 3 hours try to contact there phone numbers disconnected and there live chats not responding...

HEllo my name Diane Sheill I am 53 years old Deaf woman from
Chelmsford Essex Uk I Used Azimo platform for transfer money on 14th 15th januarey and I enjoy service but Sad to me I get message my azimo close on 18th January why? Please I use this medium for payment and it is so much relieve to me very important for me and useful you have to help open my account thank you very much as you do DIANE xoxo

I was referred by a friend to make money transfer using Azimo. I made a transfer of £490 and with the promo of a new customer, it amounted to £500. Unfortunately, I was charged, but received a notification that the transaction failed. I contacted my bank immediately and was told categorically that Azimo charged me (This means that the money has been taken out by Azimo).

I am so disappointed right now, because the recipient urgently needs this money; and for the fact this is my first experience with Azimo, it really does not give a good first impression. However, I will appreciate if this issue is sorted out immediately, please.

Sender's Details:
Name: Mandu Ekpenyong
Email: [protected]@gmail.com
Amount Paid: £500

Receiver's Details:
Name: Chukwuemeka Ogbuehi
Location: Nigeria
Expected amount in Naira: ₦229671.19

I travelled from India on 05/11/18. I got an email from azimo stating that my transfer of £ 102 was successful and my mom Mrs. Mary Sundararajan has received. I was so shocked. They checked my moms account. She has still not received it until 09/11/18. My worry how money can get transferred without my acknowledgment? Bank shows that azimo has taken £ 102 from my account. Not happy at all. I need an update as soon as possible

Hi Azimo,

I invited a friend to use Azimo as a way of growing your business and see what happens, she sent me some money from italy on the 26th of october 2018, and i havent gotten anything yet. i am wondering what is going on as i was told my by friend who introduced me to your company that you are quite efficient.
Can you please get this resolved.

Thanks

I made a mobile money transfer from Germany to Ghana on September 30, 2018 and up till now, the money haven't been delivered to the recipient.
After sending several messages to the customer support without no reply, I finally got hold of an agent via chat and he told me that I need to verify the date of birth and place of birth of the recipient before they will deliver the money because it's a randomised company policy.
I sent the requested information to the email address I was provided yesterday.
I tried logging in into my account this morning, 4. October 2018 to check the status of my transfer and all I could see is my account is block. For what reason my account has been blocked I don't know? I can't believe how Azimo could handle customers as beggers.
All I need is a refund of my money back.

Hello azimo, im Desmond Finn (deaf) i make payment to my receiver in uganda jennifer naluwooza(+256-[protected]) of 700euro on sunday 30 september 2018 and azimo accept my payment but did not email to me and did not get money sent to my receiver jennifer. please i want you help me sort it out problem of money now and let jennifer receiver the money immediately as it is urgent okay. thank you. please email me soon as my mind is up now.

thank you,
Desmond.

I sent money to Nigeria last week and it failed to deliver, contacted Azimo the next day they claimed that selected the personal option rather than business option; I have gone back to check there is nothing like business or personal option. The annoying issue is that they promised to return the fund within 2 working days after 5days. I am still waiting for the money …

What a way to build a brand or treat their customers

Hello I made a transfer on the 17th of August from Italy to Nigeria, to a bank details
Name:Atoe Collins
Bank:Access bank
Account number : [protected]
with this transfer number
Transfer: HX4WL8,
It indicate completed but the recipient Never receive the money, its very to send such messages when the person didn't receive the money,
Please solve this situations and fix it
Its for his medical bill
Thank you