Ace Flare Account by Meta Bank
Reviews and Complaints

I was hacked on Thanksgiving of last year. Not once. . Not twice. Around 8 times. I called immediately to costumer services. The person who was taking my money was using the virtual card. How I don't know. I distputed around 6 or 7 times . Got some money back. But I kept calling costumer service and they never gave me advice on how to stop this person stealing my money. My pay check would go to direct deposit on my ace flare card. So when I receive my direct deposit not even 5 mins past and I was taken again by the theif. $800 the first time. Then mins later they took $588 from me. So I disputed this so fast. Well ace didn't recover my money at all. They didn't help me

I used my card for about 1 year while I was employed with holiday inn express . I would have my payroll direct deposited. then I loss that job and was out a job for almost 4 month during that time I must have lost my flare card along with my pay stub and few personal documents, I came to finding out about my card being missing when receive my income tax from 2022 on that card on 12/20/23 I didn't figure this out until 01/07/2024 the amount of $3900 was deposited to my ace flare card and 2500 was stolen from my card. I didn't have the card in my possession. and I don't know how my funds where able to be used but I know I didn't used that money . I filed the dispute the day I realized the balance was so low and waited while ace flare did there investigation and i was denied of my own income tax money. please help me with this matter . this is not fair or legal for this company to handle fraud case to there account, especially to a loyal customer like myself

I was called on thanksgiving by an ace rep to inform me my account have been compromised and the account is closed and a check with my balance will be mailed out. I been calling every other day to check the statues and was inform I can’t get a check mailed to me that they will send it back to the depository. I ask why can’t I just go to a local store to get my money I worked for and was on the account they say because the account is closed. So then I call again and was told I would need to send my ss card DL and proof of residency to [protected]@aceflareaccount.com to have a check mailed out to me on 12/1/2023. I received an email saying they received documents so I called back and was assured I will receive a check since I sent in the required documents and to allow 10 business days. I call on 12/2/2023 they saying I can’t get a check it has to be sent back to the depository and need more documents sent in.

My account got hacked by someone in Orlando, FL on Tuesday, October 31, 2023. The fraud team caught it and blocked my account which was a great thing they did that but, I can't access my account even though I sent the documents they requested me to do so. I need to get the block removed and gain access to my money because my bills are due and I can't pay them. This is costing me more than just having it hacked. I have responsibilities to my family to take care of them. I will actually receive a direct deposit today on top of what I already have in my account. I really, really need help with this.

Every year from I believe 2016 to current my card has been compromised by foreign merchants.. as a result of this I have to stress myself out on waiting for replacement card this seems to happen at the end of the month in which it jeopardizes my rent I have almost been evicted due to these issues and then I'm not getting the proper alerts to let me know when these unusual transactions happen I have to find out by actually using my card and having it declined at a store.. it's just been happening way too much and then I have to pay a $5 a month membership..for what where is that money allocated? it's not like the transaction ATM fees are waived as a matter of fact you'll have to pay the ATM fee for the merchant and the ATM fee Ace flare account...I mean the customer is not getting compensated for anything.

I went into an Ace check cashing store to cash a check. I already had a checking account at a different bank and didn't need this account opened. This store asked for too much of my information without explaining anything about the card and account they were trying to issue me. It definitely felt like a scam. I want to close my account with them. I've already called and got a lady on the phone who could barely speak English. She told me she will cancel my account, but this has never happened. I've never used this account and never activated the card. Please help me close this account. The only last 4 digits I can access to this account are 4575

My email address is [protected]@gmail.com

Andrew Siegel

I’ve been a victim of identity theft last year summer time and this year the same exact time frame. Someone keeps hacking into my card and and stealing small amounts of money and then large amounts. Last year I reported it once I noticed it. This year I reported it and they had the nerve to only give me back a small portion of it and deny the rest. I go to the same places every week, day, year etc. I haven’t made an online purchase in years or traveled out of my vicinity in forever. I’m a single parent of four. I need every last penny. It’s fine though because I now closed all those unsecured accounts and went with a more reliable/secure bank. I’ve had flare over a decade. Only when I started putting money it it regularly is when they started stealing it. Makes sense though everyone that answers the phone is foreign and are probably stealing/selling mine and others information. And yes, I know Americans do it too.

Good morning I’m writing because I have had overdrafts on my debit card twice the first time I called customer service and the canceled the old card and gave me a new card and did a investigation and came back and said they found know error because it was used in surroundings areas and the city I’m from I get paid again and it’s another over draft and I can’t get into my case profile because it keep saying my information isn’t matching

I filed a complaint with the dispute department online on 04/30/2023 with several correspondence about the dispute filed and the denial of my claim via email and on the telephone. As I mafe them aware that starting October someone gained access to my account and stole 1894.74. They sent me inadequate proof of my denial of my funds and sent them viable evidence to support my claim of theft. I sent them police reports filed both with the Denver Police Department and the DOJ along with my final bill from my phone carrier which shows that yes there are two other lines associated with my name but they belong to people I suspect to be involved in the theft of my funds. I've spoken to the dispute department several time about this matter with no satisfactory response to my claim . I also filed a complaint with the Security and exchange commission about the unsatisfactory response I received from your complaint 1department. My dispute claim number is [protected] and my account number is [protected].

This will be very long. It all started with a dispute I filed 04/22/23 claim number:[protected]. I had unauthorized transactions from cash app. Initially my phone was stolen I now know who did it. They acted as me my cash app accounts not now closed so no proof or any way to get back into the account for screenshots or transaction history. Over $3,000 was stolen from me and heck my complaint is not only was my claim dismissed but the treatment in the other end from customer service was so [censored]ty I actually cried. I was left on the phone multiple times throughout the day never ever getting to speak with a supervisor not only that I closed my account for the reasons of hell I was getting treated like crap. My deposit went through paid my negative balance and then they closed my account right after. I'm saying it should have been closed three days before I even called customer service to be sure my deposit isn't going to go and that my account is closed. I was verified. That's not the case I can't get to a supervisor there is nothing they can do about it and you know what that's the lease of the problem now I'm not even able to access my account to show the investigators. Literally right after I got an email saying to call customer service regarding my account and hell I called and It's closed I requested (since it hasn't been closed) before the email to keep it open for possible returned funds and dispute. I am getting the run around customer service acts as if they don't hear me and it really feels as if they route me to the same person. Why I think rhis is because how she answers in the beginning her response being personal thought the lack of attention to my name in the beginning. I know it's the same lady. Long story short my claim was closed no for nds issued, my account was negative, I closed my account so I can receive funds in another account (since Ace flare was depleted and owing a negative balance which should have been paid with my claim, it got dismissed though), account never got closed, ach went through paid the negative balance, I complain, they say there is nothing they can do, an email now saying to call, account closed now, cannot get to a supervisor, customer service having no empathy, treated as a piece of crap. I can care less about the money (I will get it back because I am going to keep appealing and send more documents) it's the treatment given really made me feel less of a person/customer like they didn't care of my account and really think it's because the amount of funds so I'm getting treated like crap then closing my account ina very tight bind can't even get to work. I hate them and I need advice on what to do.

H and M on 4-10-23. My fiancee tried to make a purchase in the amount of $234.10. My card was charged twice. The order never went through but you took my money and never refunded it back. I pay to get notifications every time a transaction is made. Extremely peculiar that I got two separate notifications when you charged my card twice. But never received any type of notification that is was refunded because it never was. I do not have $468.20 to just give away. I have been fighting this for almost 30 days now. My name is Daryle Dingle my email is [protected]@gmail.com. My card ends in 0133. Please make this right. H and M emailed you a bank request letter advising they never received any funds.

I really don't understand why there's a limitations on my account. I've never had any problems until now. Everytime there's something that I have to take care of (i.e. bills, food, storage, etc) it stops me from sending money to my card/anyone. The first this time, I was told that the limit will take off within a week (and they were right.) But 2-3 days later I've been put on limit again! This is the 3rd time this happened to me and I haven't even been on my account since. Please remove the limitations! It's already stressful as it is.

About 3 days ago I was going to pay my rent and feed my kids. And I just got paid we have two ssi checks used to go into the account. It said that I was locked out so I called the bank and they tell me that it's due to identity. After 3 years of being with them all of a sudden now they do this as they proceed to tell me it takes 6 hours to verify who I am after sending in my document which I did. Finally after numerous calls numerous emails they tell me 9 hours later and 2 hang ups on me that my account is closed after assuring me that it would be unlocked the day I called. They gave no warning they gave no notice they just locked up the account with $1162.00 and also charging me $25 for expedited shipping for a new card which I can't use because they close my account. I sent in the proper identity documents they still neglect to tell me why they close my account. The last phone call I had with them was a lady telling me that she sent out a check on the remaining balance to my address. I get an email the next day from someone stating that my check has not been processed yet to be sent out and that they will let me know when it will be. So here I am still waiting for a reasonable response something meanwhile my rent is not paid my kids have not ate in 2 days I need help please.

For over two months I excess my account. I have called,email,fax everytime there's something wrong. Was told to send documents to email. Was told my zip code not valid the same zip code they sent me the card to. Told my photo id expired so I sent my passport say not valid. Phone number not valid I told them I have a new phone number. Told them I had a new email. Then was told send to email. They said they didn't receive it. Sent it again they couldn't make it out. Sent it again they said they're waiting it and to give them a few hours I give them a days. They got nothing I told that I sent everything they for and I need my money. One person get mad at me and threaten to close my account if I don't do as I was told and hung up on me. About a week later and the runaround and threaten again. I am still waiting and my money all my auto payments are over due or threaten collecting

I Spoke to a "LIVE" AGENT here about a Month Ago on the "PHONE" ..

YES I know it was a MIRACLE ..

Anyway that REFUND was to be Given to Me for the sole Purpose of an Ongoing Investigation, that Ace Flare / Meta Bank determined was Valid and Said that they'd Refund Me $59.00 , I have YET to SEE such a Check ? ?

This issue for them Not depositing this said amount into a Ace Flare Account is due to the Fact I CLOSED out my ACCOUNT and opened a New Account with Key Bank .. Michael E, Stroud LAST 4 SSN : 8805

So the AGENT Asked for my Address so that a "CHECK" could be Mailed to Me and I GAVE her this Address : 22211 SW Pacific Hwy, Suite B, Sherwood, Oregon . 97140

Phone Number : [protected] (cell)

I WANT MY "CHECK" its $59.00

When in "JESUS CHRIST NAME " am I Going to Receive it or are YOU Going to ROB Me of it ? ?

Because this "TOTAL" SILENCE from YOU and Your Business Speaks

Volumes ..

First, I want to start by saying this company has a big issue regarding unauthorized charges and hacked accounts. On 1/11/23, around 4 am, a foreign company gained access to my account. This company Rappi Bogota made numerous back-to-back transactions ranging from $0.75 to $12 until they drained my account. You would think this would be a red flag to the bank; however, it was not. I was told I would have an update on 1/26, and I'm being told 4/10/23. They make you pay $25 to have a new debit card sent promptly and send in a written statement to be considered for a provisional credit. My grandmother also had a similar issue not too long ago where her account was compromised. She received a refund within ten days and a new card overnight without paying a fee. I don't know what to do at this point. If and when I get my money back, I will withdraw every penny and close my account. *BTW, I'm still being charged the monthly fees, and I'm not even able to use my account!*

I did not receive any emails or phone calls regarding to send my social security card for verification and now my card is blocked had to cancel my account and now I have to wait 7 to 10 days to receive my money that the company blocked and I'm going through hardship time I'm temporary staying in a hotel this company has left me without any money access to my account so I can live inside a hotel room instead of living on the streets for the whole week this is very pain and suffering

December 22 2022 My AceElite card was hacked Money was stolen from my checking account and savings account The total amount stolen was $731.00. I reported it the same day it. Then on December 23,2022 I went and filed a police report. Ace Elite told me they would have an update for me by January 10,2023. So on January 10,2023 AceElite told me that they would not be refunding my money because they didn't find any errors. But they new that my card had been hacked.