Ace Flare Account by Meta Bank
Reviews and Complaints

Remind this was in November and they told me my dispute refund will be on December 20th and I am getting informed it will be March I have been a valued customer for years and in November Metabank held my money because they claimed I owed a old card 119 dollars transaction back in May they held my money until cleared that transaction from May and here it is November I don’t know about ace flare any more it really has left a bad taste in my mouth I ordered new card they informed will be here by 20th I am still waiting on new card

Recently received a text about a fraudulent charge on my card. They blocked the card and then told me to order another one which I did. Paid the $25 fee to have it shipped in 1-2 business days. It's been 4 days and still nothing. They are saying now I cannot receive a reimbursement because it's already shipped. Customer service is terrible and I've been here for over 10 years. Closing my account and never looking back. Find another prepaid card before getting this one.

Woke up to an email saying changes were made, called and the rep told me my account had been closed and a check would be mailed to me. They couldn’t tell me why or give me the address where they were mailing the check to. Even after I had confirmed my identity. I have had and used this account for years and this is [censored]. Your Rep kept calling me MR Robert even tho Robert is my first name. I pay the 10 dollars a month for the checking account and all your [censored] fees so I’m really kinda glad this happened. You guys don’t deserve my money.

I filed a dispute for 13 unauthorized transactions, totaling $3,153.94. I was issued a percentage of a provisional credit for one transaction that they found error in. But the other transactions which were made in the same building on the same date they didn't find error in. This makes absolutely no sense! The transactions were mainly made at casinos in La.. This company has not done anything to help me get my money back. I have told them that I do not go to casinos and it's like they're trying make be the one to have made the transactions. They took their time with the supposed investigation and on the date my credit was to be issued they up and close the dispute. One representative told me, "I didn't change my pin prior to the unauthorized transactions". Why would I need to change it prior to my dispute when my card was in my possession? My pin was changed after my dispute was filed and I received two new debit cards from this company.

All that I want is get my funds returned to me! I do not have this type of money to just allow someone to steal and receive no help from the company I trusted my money to.

I recently contacted the customer service department to advised of overdraft fees that were still charged to my account regardless of me following the policy to keep balance under $10 and purchase cushion is applied. The rep advised that regardless of that I still will be charged a fee and that the $10 only apply to one transaction which my transactions together equal to $8.83. So, I was charged a total of $40.00 for those small balance transactions. The supervisor stated her name was Chrisey I believe don't think she gave me the correct name and literally hung up on me when I recited her policy and let her know she was wrong. I am still being charged those fees and they should have been waivered. I have not received help for anyone, and this has happened numerous times until I eventually I get someone to assist and resolve. I am reaching out to get this resolved because I shouldn't have to call numerous times to get it resolved.

Ok so u have received my disability benefits in this account for 2 years now, and out of the blue yesterday they closed my account they said due to suspicious activity. When I try to speak with a customer service representative they keep telling me that they can’t find my account. I give them my card number they say that my card number in my social cannot. They cannot pull up an account in with either one of those numbers they can’t tell me anything about my account it’s like my account just vanished but all they can tell me is that I can’t have a netspend account any longer.. But I keep trying to call back and when I keep speaking to the representatives, they keep putting me back to the automated line and then it gets me nowhere they’re running me in circles because they don’t know what’s going on with my account it’s like my account just vanished and thin air the information I give them they told me that it’s incorrect when i’ve had the same information for the past two years with them i’ve only had one card one account and they’re telling me that that’s not correct.

My card was blocked and cancelled due to a fraud alert. This has never happened to me in the 13 or so years that I've had this card. If there is a fraud alert, normally Ace will contact me and verify details, then they would unblock the card. NEVER has a card ever been blocked then cancelled WITHOUT my permission! This is ridiculous. Then to fix everything I had to speak with 6 different representatives and a manager TWICE! This was extremely upsetting and frustrating to deal with all while at work. I don't know how this can be handled or fixed but I've lost faith in this company without a doubt. I have bills to pay like ant normal person, putting my account on hold while waiting for a new card is extremely unacceptable. The service and the way things were handled is absolutely unacceptable. I need a reply as to what will be done regarding this situation and horrible experience.

Today 9/29/22 is my son 10th birthday, I just went to Publix to get him a cake and good things to do him a small party I get to the counter and my payment not even authorized so I go to the atm and it says they not approving nor denying the transaction minds yall I have money on my card I called to find out what’s going on only too get a recording that says sorry where experiencing technical difficulties please try your call again later, but y lock us from our money now my son can’t even have a 10 birthday because I counted on a company I thought would do better then most and here’s a slap too my face all because of them my son can’t and want be able to have his cake I hate y’all so much for that, I’ll be removing my money and direct deposit away from y’all asap, I advise any one to not go thur them since I been with them I have been having so many issues from them canceling my card and locking it without my permission, to saying fraud this and fraud that. But I draw my line with them today cause my baby was looking foward to his party think u ace with flare account u really messed that up for my baby BUT NO MORE NO MORE U WANT MAKE MY DAY BAD AS SOON AS STUFF OPENS BACK UP I PROMISE U YALL JUST LOST A LOYAL CUSTOMER WHO YALL DID SO WRONG

Reached out to your team on Thurs.09/22/2022. I was informed my account is blocked due to a negative balance on account card end 0207. The first agent stated I have 17 accounts. I asked why so many are still open, I did not get an answer. I activate this card is the same day I found I had a neg. on the account. I never used this card. I was informed of the negative balance $57and cents. I agree to pay the negative balance. I was then asked would I be willing to pay then the negative balance on card 0207. I was asked to close the account after negative balance is paid. I agreed. I was asked to wait 24hrs. to lift block. still no justice! I called again informed of the situation same process this time asked to wait until Sat. 09/24/2022. Still no Justice! Saturday I reached out to your team again, same process asked to wait until Tues. 9/27/2022 after 12pm. Still no justice! The call was intense at this point due to calling being transferred, placed on hold for an Hour or so sometimes, even being sent to the automated system many times. I still do not have access to my funds card account end 0541 and the account 0207 is still at a negative. I can be reached by email at [protected]@gmail.com [protected]. I would greatly appreciate if you can assist with this matter Thank you Anita Thigpen

This is the second time this year I have had my card locked for a fraud alert that I received from Ace Flare. The problem is not with the system alerting you but you have to have your card locked with no money. , and now having to wait for your card. Now my 15.00 dollar fraud turned into to 25 dollar expedited card.

The second card was personalized to keep people from stealing and using it as me. Thank you and sorry if I seem frustrated. I know online fraud is a huge issue for most companies and completely understand.

8/22/22 - 2:10pm to 8:20pm. Chrgs from worldwar3.com Amsterdam NL were charged to my acct which caused the acct to go into overdraft. Aceflare/meta bank/ netspend [protected] refused to remove the overdraft fees until Sept 7th after the investigation per. The customer service reps hung up on me and transferred me into a dead end cue because they didn’t want me to talk with a manager. There names are Trina, Dason, Rose and Cassandra. Mika is the only one that did her job and got me to supervisor Jose (P354). Jose could’ve helped and said he understood but wouldn’t help. He put me on hold for a manager and waited until closing time and said the mgr was too busy to talk to me and vacated the call. I explained that I had a direct deposit coming into that acct in two days and the negative balance that would’ve been positive with out the overdraft fees and 5 unauthorized charges will take much of my paycheck and that I had bills that needed to be paid. They could careless. The sad thing is that I have had this account for many years and have only had one other dispute which was valid.

On July 21st and 22nd of this year I was sent a card to access my account and somehow that card was intercepted and somebody used that card after they activated it and took out money from ATMs I see at least five transactions of $202 and none of those were authorized by me somebody has my information and use that information to gain access to my account I had $4,700I made a flare/netspend aware of these charges they close the account and sent me a check for the balance remaining in that account of $3,128.82 I didn't authorize any of that money and I myself didn't use the card to gain access to that account I spent no money out of that account all charges were fraudulent I was told to email or send this letter off disputing these charges if I was ever to regain my money back I'm looking for help and recouping these funds thank you very much. My account number for this is [protected] please respond via email at [protected]@gmail.com

I just want my money back on my card I have kids an this is my daughter money she is disabled I would not have done it I'd I knew thy wasn't a good hotel I'm trying start over with my kids an make a better life for my kids so please understand please put my money on my card it wasn't the kind of hotel I wanted it had bed bugs plugs dnt work it was a drug area I stayed up all nite watching over my family people all outside the windows thank GOD we made it to the next day moved to a new hotel please investigate put my money bk on my card blessed 🙌 day Thank u Ms. Shametta Taylor The lady name at hotel is ms.Robin

I have been an AceFlare customer for well over ten years and up until this weekend would highly recommend banking services to friends. This is no more.

A little back story. In February 2020 a trust fund was established for me with the amount of $1560 to be deposited monthly into my account. Up to June, 2022, on the 23rd (or sometimes the 22nd, dependent on when the 25th of the month fell, I would get a notification that deposit was pending and to call the bank. Did so regularly and deposit was posted within 30 minutes. On July 22nd, received message and called to talk to customer service. Did so and informed that deposit would occur the 25th as Schwab Brokerage designated. Asked why the change in policy and never received a reasonable explanation except that Schwab is a high-risk company (which they don't appreciate). Called and spoke with several CSR's on At 5:17pm CSA Rica Mea wrote to secure inbox that deposit would be posted with July 25.

Overall, I received 26 Pending ACH and alerts about this deposit. Spoke with 9 different bank representatives (#8 told me to have Schwab call to release funds) and yet, here it is the 26th of July and funds not posted,

I do not understand why the company has changed policy without notice and why bank representative didn't post funds. I have bills to pay and need money. In addition, I was assessed a $20 fee on the 24th for overdraw on account though bank holding money hostage.

Needless to say, this is more than upsetting. I am making arrangements for moving my banking to another source after all these years, I can no longer recommend Ace as a reliable system. I feel with the 26 alerts, some coming within minutes of each other, to be harassing, espcially since I had contacted bank. I will file complaint with federal government about this situation

Marilyn Owens

Claim# [protected]

On july 11,2022 i had an unauthorized charge for $1.38 then on july 16,2022 i had 3 more unauthorized charges on my card for $1.00 and for $13.28 three times that morning I called to do a dispute on july 18,2022 now I have a negative balance of $38.94 I get paid tomorrow and now they gonna take that money out of my check for something I didn't do I call she told me to send in a written notice to say I didn't do them unauthorized charges and they will refund me back my money on my account while they still investigating the charges I call and they are still giving me the run around I get want this solve and my refund back and get that negative balance off my account please I need my money back asap.Thank you

On July 4th an unauthorized transaction took place in my account for the amount of $308.85 . I called customer service and was told that the fraudulent transaction was still pending and would need to wait 48 hours before I could file a dispute . Called back and was told that no resolution could be reached as long as the issue was pending . I need to make my rent !

Hi my name is Ritchie Nelson a current ace flare account customer and I want to report charges on my account that I didn't make so I'd like to file a dispute so I can get some of my money back

I have 8 charges against my debit card that i did not make , when i tried to straighten it out i keep getting the run around . For 3 days ( 6/29/22 - 6/30/22 - 7/1/22 ) i have been on the phone with individuals that have no idea what is going on . They say they are putting me on hold and the next thing i know i am disconnected and then back to menu . I was warned about this bank and the flare card , i should have listened .

All i am trying to do is have the amount missing put back on my card , so everybody reading this be forewarned to avoid this operation .

I was told to hire myself a lawyer since all i am getting the run around .

Wow I am shocked after reading these complaints. I’m shocked to see that the hacking issues and them keeping your money is such a big thing. Someone hacked my account for months doing amazon transactions for over 2 thousand. I have summer classes to pay for so I was depending on that money. After filing a dispute, they made me wait for 12 days just to say that they haven’t found any errors! It was so obvious. Ima college student, why would I be making Amazon orders 7 times in one day?! Now I don’t know how to get my hard earned money back without involving the cops. This bank needs to be shutdown ASAP!