HSBC UK’s earns a 1.0-star rating from 1 reviews, showing that the majority of banking clients are dissatisfied with financial services.
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Disappointing Customer Service Experience at HSBC UK
After reading through various reviews from customers, it's evident that many individuals have faced challenges with HSBC UK, particularly in terms of customer service. One customer expressed frustration with the difficulty in accessing their own money due to declined payments and unresponsive customer service representatives. Another customer highlighted the freezing of their business account without warning, leading to significant business disruptions. Additionally, there were complaints about the inefficiency and lack of responsiveness from HSBC staff, especially in resolving issues and providing timely assistance. Overall, the reviews paint a picture of a bank that struggles to meet customer expectations and provide satisfactory service.
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Pros
- Global banking network
- Diverse financial services
- Strong digital banking
- Robust security measures
- Comprehensive wealth management
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Cons
- Limited branch network reduction
- Higher fees than some competitors
- Mixed customer service reviews
- Exposure to global market volatility
HSBC UK Complaints 0
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Is HSBC UK Legit?
HSBC UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
About HSBC UK
1. Log in or create an account
To file a complaint or review about HSBC UK on ComplaintsBoard.com, start by logging into your ComplaintsBoard.com account. If you don't have an account yet, you can create one easily on the website.
2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website. Clicking on this button will lead you to the complaint form.
3. Writing the title
When writing the complaint title, make sure to summarize the main issue you have experienced with HSBC UK concisely. This title should give a clear idea of the problem you are facing.
4. Detailing the experience
Provide detailed information about your experience with HSBC UK. Mention key areas such as any transactions you had with the company, the nature of the issue, steps taken to resolve it, and the impact it has had on you personally. This will help others understand your situation better.
5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including any sensitive personal data in these documents for security reasons.
6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from HSBC UK regarding your complaint.
7. Review before submission
Before submitting your complaint or review, review it carefully for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.
8. Submission process
Once you have reviewed your complaint, submit it by clicking the 'Submit' button. This will send your complaint to ComplaintsBoard.com for processing.
9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue with HSBC UK.
Remember to follow these steps carefully to effectively file your complaint or review about HSBC UK on ComplaintsBoard.com.
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HSBC UK Contacts
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HSBC UK phone numbers+44 1226 261010+44 1226 261010Click up if you have successfully reached HSBC UK by calling +44 1226 261010 phone number 0 0 users reported that they have successfully reached HSBC UK by calling +44 1226 261010 phone number Click down if you have unsuccessfully reached HSBC UK by calling +44 1226 261010 phone number 0 0 users reported that they have UNsuccessfully reached HSBC UK by calling +44 1226 261010 phone numberCustomer Support+44 345 740 4404+44 345 740 4404Click up if you have successfully reached HSBC UK by calling +44 345 740 4404 phone number 0 0 users reported that they have successfully reached HSBC UK by calling +44 345 740 4404 phone number Click down if you have unsuccessfully reached HSBC UK by calling +44 345 740 4404 phone number 0 0 users reported that they have UNsuccessfully reached HSBC UK by calling +44 345 740 4404 phone numberCustomer Support
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HSBC UK emailsjulie.a.dempsey@hsbc.co.uk99%Confidence score: 99%paul.j.amos@hsbc.co.uk97%Confidence score: 97%phishing@hsbc.co.uk94%Confidence score: 94%
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HSBC UK social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 30, 2025
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