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CB Garden and Landscaping Husqvarna 3 compartment bagger
Husqvarna

Husqvarna review: 3 compartment bagger

J
Author of the review
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I paid $1,181.59 to Mower’s Direct, online, on 5/16/2023. Order number LMD3481739. When it broke the first time I used it, I contacted the seller. They refused to stand behind the $1200 piece of cheap junk they sold me. I have had the opportunity to use this piece of junk 5 times in 3 months. The rest of the time it’s been broken and / or in for warranty service.

I have 8 acres to mow. I mow for 30-60 minutes each night after work. I wanted the bagger so my property wouldn’t look like a hay field.

First, it is a generic bagger made in China. Says right on it: “NoBrand”.

Assembly: Instructions are for multiple baggers. They don’t tell you which instructions are for which models (they don’t list the models). You will waste considerable time trying to figure out why the instructions won’t work for your mower. I even had to trim a piece of plastic to get it to fit my mower.

Quality: There is none. It’s all cheap, flimsy plastic parts. When I put it together, one piece came apart immediately. Another part has since cracked. A third part has bent to the point it is almost useless now, and soon will need to be replaced. The belt has burnt through twice now, trying to push grass up a clogged chute. The little red wheel that is supposed to spin to indicate grass is moving through the chute doesn’t spin. That’s because the grass isn’t moving.

Operation: I have to stop every few minutes to disconnect the chute and clear grass from it and the blower. Eventually the belt burns through because it’s trying to push grass through a clogged chute.

Support: Non-existent. I’ve been talking to Husqvarna chat online now for 3 months. That’s the only support you can get. After the chat is over you won’t hear from them again unless / until you start a new online chat session.

The mowing season is about over. The bagger is in for warranty service again. We have spent about 6 hours to-date loading and unloading the mower to take it with the bagger for service. This time I just sent the bagger so they could replace the broken parts. When I get it back, I will dutifully hook it up and waste about an hour baby-sitting it until it breaks again. Then I’ll take it back for service. Once that is done, it will sit in the barn until next season when it breaks again as soon as I use it. Can you guess what happens then? Warranty is over. I have the honor of either continuing to pay to repair something I can’t use, or, as Husqvarna so clearly hopes, I’ll just kiss the $1200 goodbye and quietly go away. I am looking for an attorney to file a class action lawsuit, since I see so many people having the same bad experience I have had.

Contact me if you would like to be part of the suit.

Joel Wittenmyer

[protected]@bifrostfarms.com

Desired outcome: Complete refund.

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