***********EVERYBODY PLEASE READ*********** if your having problem getting someone on the phone with husqvarna im fixing to do you a favor...some of the people that you need to speak to is kathy klonicke her phone number is seven o four-921-6999 her email is kathy.[protected]@husqvarnagroup.com another person is jamie johnson her number is seven o four-921-7061 her email is jamie.[protected]@husqvarnagroup.com another person whose 3rd in command is charles johnson his number is seven o four-921-7033 his email is charles.[protected]@husqvarnagroup.com...dont waste your time on the chat b.s. and wait for them to maybe call you back in 24-48 hours its a waste. go right to the people i just mentioned...dont waste you time with anybody under them.they will hang up on you as soon as you wait 45 minutes for them to get on and or just not even call you back...if you would like to email the ceo of husqvarna his name is pavel hajman his email is pavel.[protected]@husqvarnagroup.com 2nd in command robert hafredal...his email is robert.[protected]@husqvarngroup.com...please remember these two men are swedish and live in sweden so you might have to google translate your email to them... as a reminder if someone that works for husqvarna will give you there first and last name there email will be first name dot last name @husqvarnagroup.com anymore question please feel free to post a question cheers